What Lowe's & Home Depot Could Learn From Target (and Me)
- by Diane Rixon on Jul 15th 2009 11:00AM
- fix-it
Each time I shop at either one (and, no, I have no preference), I leave asking myself: why can't these hardware behemoths be more like Target, Walmart, or similar mega-stores, where shopping is fun ... or at least easier. How so, you ask? Read on! Here's my list of requests for Lowe's and Home Depot execs:
1. Bring in door greeters and maps so we customers don't waste time walking (and walking and walking) up and down the aisles searching for that certain essential dood-ad or trying to locate the bathrooms. Would it be so hard to install mall-style store directory kiosks, stocked with printed store layout leaflets?
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I'm going to do a follow-up to his excellent
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