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Northwest Chrysler Jeep Dodge

Northwest Chrysler Jeep Dodge

★★★★★(1577)read reviews
19616 Northwest Fwy, Houston, TX 77065
(888) 703-1272 Ask About Our Service Specials!

Service Hours

Mon: 07:00 am - 06:00 pmTues: 07:00 am - 06:00 pmWed: 07:00 am - 06:00 pmThur: 07:00 am - 06:00 pmFri: 07:00 am - 06:00 pmSat: 07:00 am - 02:00 pmSun: Closed

Why should you visit a Mopar service center?

Regardless of whether you drive a Chrysler, Dodge, Jeep®, Ram, FIAT® or another brand vehicle, we offer fast and professional service for nearly all makes and models.

  • Fast and convenient service
  • No appointment needed
  • Service for nearly all makes and models
  • Complimentary multi-point inspection
  • Tires and other services available
  • Coupons and Rebates for extra savings
  • Factory-trained, certified technicians

Backed by the World's Best Brands Mopar® Express Lane uses parts and products from the most trusted automotive brands.

Mopar® Express Lane uses only genuine Chrysler, Dodge, Jeep®, Ram and FIAT® Brand parts. All parts have been tested to ensure function, fit and finish of original specifications.
Magneti Marelli® parts are used on all other makes and models. Magneti Marelli has been a leader in both quality and innovation for 95 years and counting.
Mopar® Express Lane recommends Pennzoil® Motor Oil. We also offer the highest quality Pennzoil synthetic oil, keeping your engine clean and extending the life of your oil change for an even greater value.

The lifeblood of your Vehicle

The importance of regular oil changes can’t be overstated in keeping your engine running smoothly. Schedule an appointment with our highly trained technicians for help in finding the right oil for your needs or drop in for Express Lane service.

The Many Benefits of Engine Oil At its most basic, oil keeps your engine running. It also serves a number of other functions that help to prolong the life of your vehicle.

  • Friction Reduction
  • Heat Reduction
  • Engine Cleaning
  • Weather Tolerance
  • Rust and Corrosion Prevention
  • Improved Performance

How to Read your Tires

A vehicle asks a lot of its tires. By learning how to identify wear and decipher your tire's sidewalls, you'll be better prepared to deal with the issues that arise when rubber meets road.

tire wear chart

BRANDS WE CARRY

  • Goodyear
  • Dunlop
  • Kelly
  • Bridgestone®
  • Firestone
  • Michelin®
  • BFGoodrich
  • Uniroyal
  • Continental
  • General
  • Yokohama®
  • Pirelli®
  • Falken
  • Ohtsu
  • Hankook
  • KUMHO
  • Nexen
  • Toyo
  • Nitto

Stop on a Dime

Make sure your brakes are functioning at their best with expert service from Mopar®. Learn how to spot signs of wear and what to do about them as well as how to extend the life of your brakes and what to look for when shopping for new brake pads and rotors.

Benefits of Magneti Marelli Brakes, offered by MoparMagneti Marelli brakes, offered by Mopar®, stand out from the competition. Learn what makes them so effective and what to look for when shopping for brake pads.

  • Ultra-Quiet Braking
  • New Brake Hardware
  • Superior Braking Performance
  • Rigorously Tested
  • Stainless Steel Hardware
  • Lifetime Limited Warranty

How can I extend the life of my brakes? The way you drive will make a significant impact on the life of your brakes. Avoid having to make hard stops by maintaining a safe distance from other vehicles and coasting to a stop when possible. Pay attention to any unusual noises or vibrations when braking and get them checked out—early intervention can avoid costly repairs.

How do I know when my brakes need to be replaced? By the time you notice the most obvious signs of brake wear, such as squealing or grinding noises when you brake, juddering or longer stopping distances, it may be too late for an easy fix. Regularly inspect your brakes, paying attention to the thickness of your brake pads and to any indicator lights on your dashboard. Also, you should make note of the recommended service intervals for your brakes and take your vehicle in for regular maintenance.

What causes my brakes to overheat? The friction from braking results in heat. When you brake aggressively or hold down the brake for a long time (such as when going downhill with a heavy load), it can put a lot of pressure on your braking system and can even “glaze” your brake pads by wearing them down to the point that they have trouble generating enough friction to stop. You can avoid overheating your brakes by driving more cautiously, downshifting instead of pressing the brakes to slow your vehicle and by staying on top of regular maintenance of your brakes.

How to Extend the Life of Your Battery

The average battery will last three to five years, but you can ensure that your battery’s lifespan will be in the higher end of that range with these tips.

  • Clean Your Battery
  • Limit Heat Exposure
  • Avoid Short Trips
  • Clamp Your Batteries
  • Turn Off Extra Features
  • Test Your Battery

How do I choose the right battery for my vehicle?Generally, a battery provided by your vehicle manufacturer or an original equipment manufacturer will be specifically designed for your vehicle, ensuring a seamless replacement. Mopar® stocks batteries for current-model FCA US LLC vehicles, so you can find the right one for your needs.

How do I recharge the battery? If your battery has no charge at all, you can use a battery charger to recharge it. Check the instructions on your charger and make sure that your vehicle and the charger are off before connecting any cables.

How do I know when my battery needs to be replaced? Look for signs that your battery may be nearing the end of its life, like electrical issues, a slow-starting engine or a check engine light on your display. When examining the battery directly, look for corrosion on the terminals, a sulfurous smell that could indicate leakage or a bloated or swollen battery case.

About Northwest Chrysler Jeep Dodge

Northwest Chrysler Jeep Dodge is your authorized Chrysler, Jeep, Dodge or Ram dealership service center, offering competitive pricing on all automotive repairs. Our factory-trained technicians can service any make or model vehicle for everything from routine maintenance to major repairs.

Dealer Conveniences

  • Shuttle Service Available
  • We Offer Rentals
  • Spanish Speaking
  • Free WiFi
  • We Have Early Bird Hours
  • We Offer Mopar Accessories
  • We Offer Mopar Performance Parts
  • We Do State Inspections
  • Certified Technicians

Call (888) 703-1272 today to schedule your next appointment.

Our technicians at Northwest Chrysler Jeep Dodge are ready to help you!
Business Link Logo

Northwest Chrysler Jeep Dodge is a BusinessLink Dealer!

Own a business? Become a BusinessLink member and enjoy dealership perks like expedited service, complimentary shuttles, loaner vehicles and access to our trusted network of up fitters.

Membership is free, with no dues or fees, and benefits include:
  • Next Available Bay Service: Members are always first in line for maintenance and repair work
  • Service all Makes and Models: BusinessLink dealers will now work on your entire fleet.
  • Loaner Vehicles: A complimentary Alternate Transportation Contract is included with the purchase of any new vehicle.
  • Extended Service Hours: Longer hours mean your vehicle will be ready faster.

Call Northwest Chrysler Jeep Dodge today at (888) 703-1272 to learn more

Check for Vehicle Recalls

Customer Reviews

  • ★★★★★ Pleased customer
    I was treated very well got my van right in and repaired issue and got me back quickly. I appreciated the exceptional service o received. Thank you. | Read Full Review
    5/31/2024 12:00:00 AM | DealerRater
  • ★★★★★ Pleased customer
    I was treated very well got my van right in and repaired issue and got me back quickly. I appreciated the exceptional service o received. Thank you. | Read Full Review
    5/31/2024 12:00:00 AM | Cars.com
  • ★★★★★ jimmz190
    Salesman was very good and informative deal was fairly easy to get done the dealership had the vehicle I was looking for | Read Full Review
    5/30/2024 12:00:00 AM | Cars.com
  • ★★★★★ jimmz190
    Salesman was very good and informative deal was fairly easy to get done the dealership had the vehicle I was looking for | Read Full Review
    5/30/2024 12:00:00 AM | DealerRater
  • ★★★★★ Diomar Escamilla
    | Read Full Review
    5/30/2024 12:00:00 AM | Google
  • ★★★★★ tim.mcshane
    This is supposed to be for the service department and there are no choices for service personel. Also my vehicle model is not available either. NW doesn't really care about the Jeeps side | Read Full Review
    5/30/2024 12:00:00 AM | DealerRater
  • ★★★★★ tim.mcshane
    This is supposed to be for the service department and there are no choices for service personel. Also my vehicle model is not available either. NW doesn't really care about the Jeeps side | Read Full Review
    5/30/2024 12:00:00 AM | Cars.com
  • ★★★★★ KEITHAW
    Extremely displeased. Last service was I dropped off my '21 Charger Scat Pack for Rim Repair. A couple days after getting my car back I went to remove each wheel to clean the brake calipers and found 1 wheel missing a lug nut totally (only 4 were on it) and on 1 other wheel, they had put 2 of my locking lug nuts on the same wheel. In | Read Full Review
    5/30/2024 12:00:00 AM | Cars.com
  • ★★★★★ KEITHAW
    Extremely displeased. Last service was I dropped off my '21 Charger Scat Pack for Rim Repair. A couple days after getting my car back I went to remove each wheel to clean the brake calipers and found 1 wheel missing a lug nut totally (only 4 were on it) and on 1 other wheel, they had put 2 of my locking lug nuts on the same wheel. In | Read Full Review
    5/30/2024 12:00:00 AM | DealerRater
  • ★★★★★ daprodo
    The service advisor was knowledgeable and friendly. The waiting area was very comfortable. The price of the service was within our budget. | Read Full Review
    5/29/2024 12:00:00 AM | DealerRater
  • ★★★★★ daprodo
    The service advisor was knowledgeable and friendly. The waiting area was very comfortable. The price of the service was within our budget. | Read Full Review
    5/29/2024 12:00:00 AM | Cars.com
  • ★★★★★ krampelli
    Mary talking on speaker phone in the service dept is so disruptive and disrespectful to all customers in the dealership, the customer that is on the phone on speaker for all to hear, and to her coworkers that have to listen to it ALL DAY LONG. | Read Full Review
    5/29/2024 12:00:00 AM | Cars.com
  • ★★★★★ krampelli
    Mary talking on speaker phone in the service dept is so disruptive and disrespectful to all customers in the dealership, the customer that is on the phone on speaker for all to hear, and to her coworkers that have to listen to it ALL DAY LONG. | Read Full Review
    5/29/2024 12:00:00 AM | DealerRater
  • ★★★★★ lisakingham03
    I was very impressed with this dealership. Although they were an hour away from my location and there were many dealerships I could have chosen, i picked this one. William the salesman went above and beyond with all my questions and always responded to me quickly whenever I had questions. William is very knowledgeable and worked with | Read Full Review
    5/27/2024 12:00:00 AM | DealerRater
  • ★★★★★ lisakingham03
    I was very impressed with this dealership. Although they were an hour away from my location and there were many dealerships I could have chosen, i picked this one. William the salesman went above and beyond with all my questions and always responded to me quickly whenever I had questions. William is very knowledgeable and worked with | Read Full Review
    5/27/2024 12:00:00 AM | Cars.com
  • ★★★★★ meilingchan
    Amazing place it’s always fast service and everyone it’s really friendly. Always come back because of the service | Read Full Review
    5/25/2024 12:00:00 AM | Cars.com
  • ★★★★★ yuhungspringroll1949
    As per usual, Mary Segura and Craig the shop foreman always take care of me???? | Read Full Review
    5/25/2024 12:00:00 AM | Cars.com
  • ★★★★★ dawnaisha
    The lady I spoke with that helped me setup my appt to get my head front light bulb changed, informed me regarding the fees . The gentleman that checked me in at the Express Service Desk, he was also super helpful and amazing .Im super impressed with how smooth things went . I really appreciate and enjoyed the experience . | Read Full Review
    5/25/2024 12:00:00 AM | Cars.com
  • ★★★★★ declaudis_2
    My sales person Matthew Glaser did an excellent job getting me in and out of there and made sure my truck was clean and service was done correctly. MATTHEWs customer service is second to none and he always follow up if I have any issues. I moved here from Philadelphia Pennsylvania and because of the excellent service I receive from M | Read Full Review
    5/25/2024 12:00:00 AM | Cars.com
  • ★★★★★ meilingchan
    Amazing place it’s always fast service and everyone it’s really friendly. Always come back because of the service | Read Full Review
    5/25/2024 12:00:00 AM | DealerRater
  • ★★★★★ yuhungspringroll1949
    As per usual, Mary Segura and Craig the shop foreman always take care of me???? | Read Full Review
    5/25/2024 12:00:00 AM | DealerRater
  • ★★★★★ declaudis_2
    My sales person Matthew Glaser did an excellent job getting me in and out of there and made sure my truck was clean and service was done correctly. MATTHEWs customer service is second to none and he always follow up if I have any issues. I moved here from Philadelphia Pennsylvania and because of the excellent service I receive from M | Read Full Review
    5/25/2024 12:00:00 AM | DealerRater
  • ★★★★★ dawnaisha
    The lady I spoke with that helped me setup my appt to get my head front light bulb changed, informed me regarding the fees . The gentleman that checked me in at the Express Service Desk, he was also super helpful and amazing .Im super impressed with how smooth things went . I really appreciate and enjoyed the experience . | Read Full Review
    5/25/2024 12:00:00 AM | DealerRater
  • ★★★★★ ptaylor7
    The service was very good after purchasing my jeep. The sales person was very knowledgeable and helpful. The finance person was also very professional and helpful. Great personality. | Read Full Review
    5/24/2024 12:00:00 AM | DealerRater
  • ★★★★★ Nic MJV
    The service dept has improved over the years great customer service with text alerts and verbal updates. Thank you for the outstanding service prompt and efficient! | Read Full Review
    5/24/2024 12:00:00 AM | Google
  • ★★★★★ ptaylor7
    The service was very good after purchasing my jeep. The sales person was very knowledgeable and helpful. The finance person was also very professional and helpful. Great personality. | Read Full Review
    5/24/2024 12:00:00 AM | Cars.com
  • ★★★★★ Rush Overby
    Never buying a vehicle here again do not buy there warranty’s they do not honor them I paid 6grand for my truck to be covered on everything they are liars and have don’t nothing but waste my time y’all suck! | Read Full Review
    5/24/2024 12:00:00 AM | Google
  • ★★★★★ Jesus Moreno
    I stopped servicing my RAM on Northwest since a terrible experience 2 year ago but I came back for service on my wife Jeep and I can tell things are getting better and more organized.Frendly Service Advisors and great environment. I DEFINITELY recommend Northwest Dodge again ,honest service and Maria was excellent helping getting my | Read Full Review
    5/23/2024 12:00:00 AM | DealerRater
  • ★★★★★ Jesus Moreno
    I stopped servicing my RAM on Northwest since a terrible experience 2 year ago but I came back for service on my wife Jeep and I can tell things are getting better and more organized.Frendly Service Advisors and great environment. I DEFINITELY recommend Northwest Dodge again ,honest service and Maria was excellent helping getting my | Read Full Review
    5/23/2024 12:00:00 AM | Cars.com
  • ★★★★★ ner20
    Everything was very good. Im happy with the service. I dont have anything else to say | Read Full Review
    5/22/2024 12:00:00 AM | Cars.com
  • ★★★★★ alanared18
    Location is clean, staff is always helpfull, free beverages and fast customer service with follow up through text messages. | Read Full Review
    5/22/2024 12:00:00 AM | Cars.com
  • ★★★★★ chrisvons
    Ms Kristin Crenshaw did outstanding customer service for warranty questions. Very helpful advice- I will come back to your dealership and recommend anytime Chris von Sehrwald | Read Full Review
    5/22/2024 12:00:00 AM | Cars.com
  • ★★★★★ rlattea
    Location is clean, staff is always helpful, free beverages and fast customer service with follow up through text messages. Great communication. Always giving me an update. Vehicle came out on time and all issues were fixed. | Read Full Review
    5/22/2024 12:00:00 AM | Cars.com
  • ★★★★★ lynngunnell
    Awesome Customer Service support. Kristen is always very helpful and a great service advisor. Thanks for having a wonderful and efficient team. | Read Full Review
    5/22/2024 12:00:00 AM | Cars.com
  • ★★★★★ alanared18
    Location is clean, staff is always helpfull, free beverages and fast customer service with follow up through text messages. | Read Full Review
    5/22/2024 12:00:00 AM | DealerRater
  • ★★★★★ rlattea
    Location is clean, staff is always helpful, free beverages and fast customer service with follow up through text messages. Great communication. Always giving me an update. Vehicle came out on time and all issues were fixed. | Read Full Review
    5/22/2024 12:00:00 AM | DealerRater
  • ★★★★★ chrisvons
    Ms Kristin Crenshaw did outstanding customer service for warranty questions. Very helpful advice- I will come back to your dealership and recommend anytime Chris von Sehrwald | Read Full Review
    5/22/2024 12:00:00 AM | DealerRater
  • ★★★★★ lynngunnell
    Awesome Customer Service support. Kristen is always very helpful and a great service advisor. Thanks for having a wonderful and efficient team. | Read Full Review
    5/22/2024 12:00:00 AM | DealerRater
  • ★★★★★ ner20
    Everything was very good. Im happy with the service. I dont have anything else to say | Read Full Review
    5/22/2024 12:00:00 AM | DealerRater
  • ★★★★★ jplott
    I contacted This dealership about scheduling for a recent recall on April 22. I was told the dealership would contact me when the difficult to obtain parts were in. Today is May 23 and no contact to date! | Read Full Review
    5/22/2024 12:00:00 AM | DealerRater
  • ★★★★★ jplott
    I contacted This dealership about scheduling for a recent recall on April 22. I was told the dealership would contact me when the difficult to obtain parts were in. Today is May 23 and no contact to date! | Read Full Review
    5/22/2024 12:00:00 AM | Cars.com
  • ★★★★★ rsethi
    Just because I have a fleet account, does not mean that you overcharge. For a front break repair and to get a extra set of keys, the charges were $1300 and upwards. $550 for a new key, that's so wrong and unethical. I will make sure to post this on social media. The loaner car that I received, I drove less than a hundred miles and ha | Read Full Review
    5/22/2024 12:00:00 AM | Cars.com
  • ★★★★★ rsethi
    Just because I have a fleet account, does not mean that you overcharge. For a front break repair and to get a extra set of keys, the charges were $1300 and upwards. $550 for a new key, that's so wrong and unethical. I will make sure to post this on social media. The loaner car that I received, I drove less than a hundred miles and ha | Read Full Review
    5/22/2024 12:00:00 AM | DealerRater
  • ★★★★★ Kiara Mcelroy
    Lack of communication | Read Full Review
    5/20/2024 12:00:00 AM | Google
  • ★★★★★ demarisordaz
    Great communication. Always giving us an update. Vehicle came out on time and all issues were fixed. | Read Full Review
    5/18/2024 12:00:00 AM | DealerRater
  • ★★★★★ demarisordaz
    Great communication. Always giving us an update. Vehicle came out on time and all issues were fixed. | Read Full Review
    5/18/2024 12:00:00 AM | Cars.com
  • ★★★★★ bephelps88
    I bought my vehicle from a nice salesman here over a month ago. However, finding my vehicle was my only good experience. My new car came with a security feature that I have not been able to utilize because there is some sort of issue. To get this corrected, I reached out to make sure of a good time to drive out there and someone coul | Read Full Review
    5/17/2024 12:00:00 AM | Cars.com
  • ★★★★★ bephelps88
    I bought my vehicle from a nice salesman here over a month ago. However, finding my vehicle was my only good experience. My new car came with a security feature that I have not been able to utilize because there is some sort of issue. To get this corrected, I reached out to make sure of a good time to drive out there and someone coul | Read Full Review
    5/17/2024 12:00:00 AM | DealerRater
  • ★★★★★ jermaine.landrum1
    They do good work, take care of you and explain everything in detail and follow up. | Read Full Review
    5/16/2024 12:00:00 AM | DealerRater
  • ★★★★★ glenn9381
    The oil change and tire rotation I went there for didn't take as long as I thought it would. | Read Full Review
    5/16/2024 12:00:00 AM | DealerRater
  • ★★★★★ jermaine.landrum1
    They do good work, take care of you and explain everything in detail and follow up. | Read Full Review
    5/16/2024 12:00:00 AM | Cars.com
  • ★★★★★ glenn9381
    The oil change and tire rotation I went there for didn't take as long as I thought it would. | Read Full Review
    5/16/2024 12:00:00 AM | Cars.com
  • ★★★★★ DAVONNE.HARRISON
    They provided great service to myself and my niece. They made sure we were knowledgeable about our purchase. Thank you for your great service. | Read Full Review
    5/15/2024 12:00:00 AM | Cars.com
  • ★★★★★ ahmed09389
    Everyone was espectacular. Especially Miriam she was very helpful and explained everything to me. Tha was awesome. I was able to understand your deals and packages | Read Full Review
    5/15/2024 12:00:00 AM | Cars.com
  • ★★★★★ DAVONNE.HARRISON
    They provided great service to myself and my niece. They made sure we were knowledgeable about our purchase. Thank you for your great service. | Read Full Review
    5/15/2024 12:00:00 AM | DealerRater
  • ★★★★★ ahmed09389
    Everyone was espectacular. Especially Miriam she was very helpful and explained everything to me. Tha was awesome. I was able to understand your deals and packages | Read Full Review
    5/15/2024 12:00:00 AM | DealerRater
  • ★★★★★ rjvaldes2000
    Customer service is non existent. Getting through to people is awful. Prices are outrageous. Experience leaves alot to be desired. | Read Full Review
    5/15/2024 12:00:00 AM | DealerRater
  • ★★★★★ rjvaldes2000
    Customer service is non existent. Getting through to people is awful. Prices are outrageous. Experience leaves alot to be desired. | Read Full Review
    5/15/2024 12:00:00 AM | Cars.com
  • ★★★★★ JC
    Always very professional. Been taking my car there since 2017 and won't take it anywhere else. | Read Full Review
    5/14/2024 12:00:00 AM | Cars.com
  • ★★★★★ JC
    Always very professional. Been taking my car there since 2017 and won't take it anywhere else. | Read Full Review
    5/14/2024 12:00:00 AM | DealerRater
  • ★★★★★ janton6245
    Hi There , I am very disappointed I had left my 1500 on Thursday and Friday had surgery Jannell knew I needed my Truck picked up on Saturday , I called spoke to her, told me she would call me back.. and did NOT.. very inconvenient to me. | Read Full Review
    5/12/2024 12:00:00 AM | DealerRater
  • ★★★★★ janton6245
    Hi There , I am very disappointed I had left my 1500 on Thursday and Friday had surgery Jannell knew I needed my Truck picked up on Saturday , I called spoke to her, told me she would call me back.. and did NOT.. very inconvenient to me. | Read Full Review
    5/12/2024 12:00:00 AM | Cars.com
  • ★★★★★ thenickcadriel
    Got emblems stolen bad spot to take vechlie for any type of work or service | Read Full Review
    5/12/2024 12:00:00 AM | Cars.com
  • ★★★★★ thenickcadriel
    Got emblems stolen bad spot to take vechlie for any type of work or service | Read Full Review
    5/12/2024 12:00:00 AM | DealerRater
  • ★★★★★ kljoyner14
    Attentive to all my needs. Made sure I was updated throughout the process. Didn’t change any of my car settings. Everything was left as I had them when I pulled in to service. | Read Full Review
    5/10/2024 12:00:00 AM | DealerRater
  • ★★★★★ kljoyner14
    Attentive to all my needs. Made sure I was updated throughout the process. Didn’t change any of my car settings. Everything was left as I had them when I pulled in to service. | Read Full Review
    5/10/2024 12:00:00 AM | Cars.com
  • ★★★★★ Fedwingzz
    The sales guy was good but the problem they add charges to in the contract and I didn't pay attention We tried to negotiate the payment that I never looked everything they add I went for a 43k truck and I left with same vehicle 56k Never trust again | Read Full Review
    5/10/2024 12:00:00 AM | Cars.com
  • ★★★★★ Fedwingzz
    The sales guy was good but the problem they add charges to in the contract and I didn't pay attention We tried to negotiate the payment that I never looked everything they add I went for a 43k truck and I left with same vehicle 56k Never trust again | Read Full Review
    5/10/2024 12:00:00 AM | DealerRater
  • ★★★★★ eldareyna11
    I Emailed Khara Wood Service Manager 832-756-9215 KWood@KenGarff.com with the issues I had and she has yet to respond. | Read Full Review
    5/10/2024 12:00:00 AM | DealerRater
  • ★★★★★ eldareyna11
    I Emailed Khara Wood Service Manager 832-756-9215 KWood@KenGarff.com with the issues I had and she has yet to respond. | Read Full Review
    5/10/2024 12:00:00 AM | Cars.com
  • ★★★★★ Barb Wol
    | Read Full Review
    5/8/2024 12:00:00 AM | Google
  • ★★★★★ Robert Castle
    Best place to buy a 2024 Ram Truck! Jason, Victor and team will treat you right! (This is a paid endorsement, but I bought the truck so I’m the one paying for it) ?? | Read Full Review
    5/7/2024 12:00:00 AM | Google
  • ★★★★★ Max rey
    Great customer service. No nonsense with these guys like other dealerships they got the job done! | Read Full Review
    5/6/2024 12:00:00 AM | DealerRater
  • ★★★★★ Max rey
    Great customer service. No nonsense with these guys like other dealerships they got the job done! | Read Full Review
    5/6/2024 12:00:00 AM | Cars.com
  • ★★★★★ Micheal Kinney
    | Read Full Review
    5/6/2024 12:00:00 AM | Google
  • ★★★★★ garciaalina1959
    En El pasado no me trataron bien.pero esta vez fue diferente, pienso regresar en El futuro, gracias | Read Full Review
    5/5/2024 12:00:00 AM | DealerRater
  • ★★★★★ garciaalina1959
    En El pasado no me trataron bien.pero esta vez fue diferente, pienso regresar en El futuro, gracias | Read Full Review
    5/5/2024 12:00:00 AM | Cars.com
  • ★★★★★ ronaldo andrade
    fast service | Read Full Review
    5/5/2024 12:00:00 AM | Google
  • ★★★★★ vwidyanto
    Terican Ellis was very helpful. I bought a car from him. I know which car I wanted to buy so that make it faster. | Read Full Review
    5/4/2024 12:00:00 AM | DealerRater
  • ★★★★★ mamelancon
    They were about to help me get the part programmed for my truck. Very professional and knowledgeable. | Read Full Review
    5/4/2024 12:00:00 AM | DealerRater
  • ★★★★★ bcastelo
    Excellent customer service. I am overall very pleased with my experience and would highly recommend. | Read Full Review
    5/4/2024 12:00:00 AM | DealerRater
  • ★★★★★ bcastelo
    Excellent customer service. I am overall very pleased with my experience and would highly recommend. | Read Full Review
    5/4/2024 12:00:00 AM | Cars.com
  • ★★★★★ mamelancon
    They were about to help me get the part programmed for my truck. Very professional and knowledgeable. | Read Full Review
    5/4/2024 12:00:00 AM | Cars.com
  • ★★★★★ vwidyanto
    Terican Ellis was very helpful. I bought a car from him. I know which car I wanted to buy so that make it faster. | Read Full Review
    5/4/2024 12:00:00 AM | Cars.com
  • ★★★★★ adriannepwll
    Vehicle was not serviced. Was suppose to be waiting on parts to come in for a recall. Now I'm receiving messages saying thank you for getting your vehicle serviced. | Read Full Review
    5/4/2024 12:00:00 AM | Cars.com
  • ★★★★★ adriannepwll
    Vehicle was not serviced. Was suppose to be waiting on parts to come in for a recall. Now I'm receiving messages saying thank you for getting your vehicle serviced. | Read Full Review
    5/4/2024 12:00:00 AM | DealerRater
  • ★★★★★ swatpro86
    Fast efficient, friendly, and definitely accommodating for my time needs and service that was required. | Read Full Review
    5/3/2024 12:00:00 AM | DealerRater
  • ★★★★★ swatpro86
    Fast efficient, friendly, and definitely accommodating for my time needs and service that was required. | Read Full Review
    5/3/2024 12:00:00 AM | Cars.com
  • ★★★★★ J Craft
    Matthew Glaser is always Great at what he does because he goes above and beyond to assist, and I watch him help everyone in need including myself. | Read Full Review
    5/2/2024 12:00:00 AM | Cars.com
  • ★★★★★ fsmithjr36
    I like my Service Advisor and she does almost job and I like her and Service she give me. | Read Full Review
    5/2/2024 12:00:00 AM | Cars.com
  • ★★★★★ DAVONNE.HARRISON
    Great customer service took care of us very well. Hope to see more great products again | Read Full Review
    5/2/2024 12:00:00 AM | Cars.com
  • ★★★★★ fsmithjr36
    I like my Service Advisor and she does almost job and I like her and Service she give me. | Read Full Review
    5/2/2024 12:00:00 AM | DealerRater
  • ★★★★★ J Craft
    Matthew Glaser is always Great at what he does because he goes above and beyond to assist, and I watch him help everyone in need including myself. | Read Full Review
    5/2/2024 12:00:00 AM | DealerRater
  • ★★★★★ DAVONNE.HARRISON
    Great customer service took care of us very well. Hope to see more great products again | Read Full Review
    5/2/2024 12:00:00 AM | DealerRater
  • ★★★★★ jwashhome
    Excellent service. Very knowledgeable dealership. Problem was solved and truck was delivered in excellent condition. | Read Full Review
    5/1/2024 12:00:00 AM | DealerRater
  • ★★★★★ CRAIG89
    Was Treated With the Upmost Respect.LJ Made our Visit Smooth As Possible.He listened and Lead us to Our New Vehicle.Professional Answered all Questions Knowledgeable and went Above And Beyond To Make Sure Our Jeep was in Tip Top Shape .....He Treated Us So Well ,I sent a co Workern of mine to LJ and He Took Good Care Of Her As Well.. | Read Full Review
    5/1/2024 12:00:00 AM | DealerRater
  • ★★★★★ caicedovizcaya
    Una gran atención y respuesta inmediata a cualquier falla que ha tenido mi vehículo hasta el momento. | Read Full Review
    5/1/2024 12:00:00 AM | DealerRater
  • ★★★★★ caicedovizcaya
    Una gran atención y respuesta inmediata a cualquier falla que ha tenido mi vehículo hasta el momento. | Read Full Review
    5/1/2024 12:00:00 AM | Cars.com
  • ★★★★★ CRAIG89
    Was Treated With the Upmost Respect.LJ Made our Visit Smooth As Possible.He listened and Lead us to Our New Vehicle.Professional Answered all Questions Knowledgeable and went Above And Beyond To Make Sure Our Jeep was in Tip Top Shape .....He Treated Us So Well ,I sent a co Workern of mine to LJ and He Took Good Care Of Her As Well.. | Read Full Review
    5/1/2024 12:00:00 AM | Cars.com
  • ★★★★★ jwashhome
    Excellent service. Very knowledgeable dealership. Problem was solved and truck was delivered in excellent condition. | Read Full Review
    5/1/2024 12:00:00 AM | Cars.com
  • ★★★★★ dustygroves
    I moved to the Houston area in 2017, and started servicing my Ram 1500 at NWCJDR. I had positive experiences with this and it seemed like they put in the extra effort to make it convenient. I wound up buying a new Ram 1500 from them in 2023. I felt like they were transparent throughout the process and explained different aspects of p | Read Full Review
    4/30/2024 12:00:00 AM | Cars.com
  • ★★★★★ agarcia56
    JEREMY and the service team did a great job! I'm happy with the service | Read Full Review
    4/30/2024 12:00:00 AM | Cars.com
  • ★★★★★ sbailes77
    Customer service ( Stephen) at the parts counter is nice and accommodating. Over priced needed parts for customers is ridiculous | Read Full Review
    4/30/2024 12:00:00 AM | Cars.com
  • ★★★★★ agarcia56
    JEREMY and the service team did a great job! I'm happy with the service | Read Full Review
    4/30/2024 12:00:00 AM | DealerRater
  • ★★★★★ sbailes77
    Customer service ( Stephen) at the parts counter is nice and accommodating. Over priced needed parts for customers is ridiculous | Read Full Review
    4/30/2024 12:00:00 AM | DealerRater
  • ★★★★★ dustygroves
    I moved to the Houston area in 2017, and started servicing my Ram 1500 at NWCJDR. I had positive experiences with this and it seemed like they put in the extra effort to make it convenient. I wound up buying a new Ram 1500 from them in 2023. I felt like they were transparent throughout the process and explained different aspects of p | Read Full Review
    4/30/2024 12:00:00 AM | DealerRater
  • ★★★★★ michael.stansell
    Brought in my 2022 Ram 2500 with 20k miles on it for some warranty work. NCJDR wanted $200 per issue to diagnose and determine if the issues were covered under warranty. ITS WAS A YEAR AND A HALF OLD WITH 20K MILES.....WHAT IS NOT UNDER WARRANTY!?!?!? | Read Full Review
    4/29/2024 12:00:00 AM | DealerRater
  • ★★★★★ glandry2
    i brought my jeep in to get fix and 3 weeks and 3800.00 later still the same lights coming on | Read Full Review
    4/29/2024 12:00:00 AM | DealerRater
  • ★★★★★ michael.stansell
    Brought in my 2022 Ram 2500 with 20k miles on it for some warranty work. NCJDR wanted $200 per issue to diagnose and determine if the issues were covered under warranty. ITS WAS A YEAR AND A HALF OLD WITH 20K MILES.....WHAT IS NOT UNDER WARRANTY!?!?!? | Read Full Review
    4/29/2024 12:00:00 AM | Cars.com
  • ★★★★★ glandry2
    i brought my jeep in to get fix and 3 weeks and 3800.00 later still the same lights coming on | Read Full Review
    4/29/2024 12:00:00 AM | Cars.com
  • ★★★★★ carollxnguyen
    Waited 3 hours to get an oil change with an appt! Rep left without letting me know until I got up and asked!!!!! Horrible | Read Full Review
    4/29/2024 12:00:00 AM | Cars.com
  • ★★★★★ carollxnguyen
    Waited 3 hours to get an oil change with an appt! Rep left without letting me know until I got up and asked!!!!! Horrible | Read Full Review
    4/29/2024 12:00:00 AM | DealerRater
  • ★★★★★ juniorbarns13
    Scheduled an oil change and tire rotation. was in and out in about an hour. Good service. | Read Full Review
    4/28/2024 12:00:00 AM | DealerRater
  • ★★★★★ ahmed09389
    Great job . Miriam was espectacular. Service were excellent and fast . The dealer was opened on time . | Read Full Review
    4/28/2024 12:00:00 AM | DealerRater
  • ★★★★★ jandjessie1621
    I appreciated the communication from my seevice rep in the process of my service appointment from start to finish. | Read Full Review
    4/28/2024 12:00:00 AM | DealerRater
  • ★★★★★ jandjessie1621
    I appreciated the communication from my seevice rep in the process of my service appointment from start to finish. | Read Full Review
    4/28/2024 12:00:00 AM | Cars.com
  • ★★★★★ ahmed09389
    Great job . Miriam was espectacular. Service were excellent and fast . The dealer was opened on time . | Read Full Review
    4/28/2024 12:00:00 AM | Cars.com
  • ★★★★★ juniorbarns13
    Scheduled an oil change and tire rotation. was in and out in about an hour. Good service. | Read Full Review
    4/28/2024 12:00:00 AM | Cars.com
  • ★★★★★ AJA.EVANS
    Very thorough. Everybody helped within the approval process. This was my second purchase at this dealership. | Read Full Review
    4/27/2024 12:00:00 AM | Cars.com
  • ★★★★★ EDDIEBARKER3
    Great group of people and clean helping staff. Will continue to do business here for years to come | Read Full Review
    4/27/2024 12:00:00 AM | Cars.com
  • ★★★★★ AJA.EVANS
    Very thorough. Everybody helped within the approval process. This was my second purchase at this dealership. | Read Full Review
    4/27/2024 12:00:00 AM | DealerRater
  • ★★★★★ EDDIEBARKER3
    Great group of people and clean helping staff. Will continue to do business here for years to come | Read Full Review
    4/27/2024 12:00:00 AM | DealerRater
  • ★★★★★ rcreevesjr
    DEALERSHIP was ok, but the service seemed, scattered and unprofessional. Very unprofessional not very knowledgeable. | Read Full Review
    4/27/2024 12:00:00 AM | DealerRater
  • ★★★★★ rcreevesjr
    DEALERSHIP was ok, but the service seemed, scattered and unprofessional. Very unprofessional not very knowledgeable. | Read Full Review
    4/27/2024 12:00:00 AM | Cars.com
  • ★★★★★ clark_lee_09
    I had a battery issue early one morning with a number of meetings scheduled that day and Jose quickly diagnosed the issue and was able to get my vehicle in and out still allowing me to meet my schedule for the day. Great job Team!!!!!! | Read Full Review
    4/26/2024 12:00:00 AM | Cars.com
  • ★★★★★ ELAINEMARIE1960
    Jannell was great! All work was done as promised. Will definitely return for all repairs | Read Full Review
    4/26/2024 12:00:00 AM | Cars.com
  • ★★★★★ darbwils9
    I had a great experience at Dodge! Didn't even plan to purchase a car that day but the sales and finance team made me feel so comfortable that I ended up making a great decision! Kudos to Carole! | Read Full Review
    4/26/2024 12:00:00 AM | Cars.com
  • ★★★★★ yunield705
    Brindan un excelente servicio a los clientes,,son muy profesionales,,,tratan excelente a los clientes | Read Full Review
    4/26/2024 12:00:00 AM | Cars.com
  • ★★★★★ ELAINEMARIE1960
    Jannell was great! All work was done as promised. Will definitely return for all repairs | Read Full Review
    4/26/2024 12:00:00 AM | DealerRater
  • ★★★★★ yunield705
    Brindan un excelente servicio a los clientes,,son muy profesionales,,,tratan excelente a los clientes | Read Full Review
    4/26/2024 12:00:00 AM | DealerRater
  • ★★★★★ darbwils9
    I had a great experience at Dodge! Didn't even plan to purchase a car that day but the sales and finance team made me feel so comfortable that I ended up making a great decision! Kudos to Carole! | Read Full Review
    4/26/2024 12:00:00 AM | DealerRater
  • ★★★★★ clark_lee_09
    I had a battery issue early one morning with a number of meetings scheduled that day and Jose quickly diagnosed the issue and was able to get my vehicle in and out still allowing me to meet my schedule for the day. Great job Team!!!!!! | Read Full Review
    4/26/2024 12:00:00 AM | DealerRater
  • ★★★★★ BreAnna Nicole
    I had a pleasure working with Mr. LJ as he helped me find my new car. Very responsive and helpful to help! If you guys need any help get with LJ you will not be disappointed!!! | Read Full Review
    4/26/2024 12:00:00 AM | Google
  • ★★★★★ rowdywhitfield516
    Great customer service from the service members. They handle my vehicle maintenance appointment very professionally. | Read Full Review
    4/25/2024 12:00:00 AM | DealerRater
  • ★★★★★ gaaleman
    Good work and quick turnaround. I was surprised for a dealership. Figured it would be in there for two days before even looking at the problem. | Read Full Review
    4/25/2024 12:00:00 AM | DealerRater
  • ★★★★★ rowdywhitfield516
    Great customer service from the service members. They handle my vehicle maintenance appointment very professionally. | Read Full Review
    4/25/2024 12:00:00 AM | Cars.com
  • ★★★★★ gaaleman
    Good work and quick turnaround. I was surprised for a dealership. Figured it would be in there for two days before even looking at the problem. | Read Full Review
    4/25/2024 12:00:00 AM | Cars.com
  • ★★★★★ kcp1987
    Everything was on point. I was very impressed. And I will continue to do business with the Dealership | Read Full Review
    4/24/2024 12:00:00 AM | Cars.com
  • ★★★★★ Koamoana
    The salesman Tim and Allison I'm finance were a pleasure to work with. They went above and beyond to provide a great purchasing experience to my daughter. Because of the positive experience she had I went to them a few days later and purchased a vehicle myself. I am also impressed they took the time to follow up with me to make sure | Read Full Review
    4/24/2024 12:00:00 AM | Cars.com
  • ★★★★★ EDDIEBARKER3
    Pleasant auto experience. The staff and finance team were amazing. Provided me awesome service and great purchase experience | Read Full Review
    4/24/2024 12:00:00 AM | Cars.com
  • ★★★★★ EDDIEBARKER3
    Pleasant auto experience. The staff and finance team were amazing. Provided me awesome service and great purchase experience | Read Full Review
    4/24/2024 12:00:00 AM | DealerRater
  • ★★★★★ Koamoana
    The salesman Tim and Allison I'm finance were a pleasure to work with. They went above and beyond to provide a great purchasing experience to my daughter. Because of the positive experience she had I went to them a few days later and purchased a vehicle myself. I am also impressed they took the time to follow up with me to make sure | Read Full Review
    4/24/2024 12:00:00 AM | DealerRater
  • ★★★★★ kcp1987
    Everything was on point. I was very impressed. And I will continue to do business with the Dealership | Read Full Review
    4/24/2024 12:00:00 AM | DealerRater
  • ★★★★★ Full Send
    Excellent experience with this dealership. Victor and Eddie made the process as painless as possible for us and continue to provide transparent and wonderful service afterwards. Thank you to everyone at Northwest Dodge! | Read Full Review
    4/24/2024 12:00:00 AM | Google
  • ★★★★★ alitexas40
    This last service was highly disappointing. The communication was very poor overall. I hope next time, the service advisors step up and actually care about their customers and service. | Read Full Review
    4/24/2024 12:00:00 AM | DealerRater
  • ★★★★★ alitexas40
    This last service was highly disappointing. The communication was very poor overall. I hope next time, the service advisors step up and actually care about their customers and service. | Read Full Review
    4/24/2024 12:00:00 AM | Cars.com
  • ★★★★★ m walker
    Don't walk, run from this place. I purchased a brand new, Ram 1500 pickup and with less than 27000 miles on it, it just blew the engine out. The whole thing needed to be replaced. The transmission leaked and it has had trouble starting twice. When enough was enough I called the dealership where I purchased it (this one) and I got tol | Read Full Review
    4/24/2024 12:00:00 AM | Google
  • ★★★★★ davidculver2000
    Mary was great and helping me and got my vehicle taken care of quickly and made sure it was done correctly! | Read Full Review
    4/23/2024 12:00:00 AM | DealerRater
  • ★★★★★ hookedonquack
    John in the service department was excellent. I've been using Tomball Dodge since I purchased the vehicle. Their service department doesn't hold a candle to yours | Read Full Review
    4/23/2024 12:00:00 AM | DealerRater
  • ★★★★★ darinebendahou78
    Great team and efficient good customer service , the cartel was taken care of and cleaned | Read Full Review
    4/23/2024 12:00:00 AM | DealerRater
  • ★★★★★ davidculver2000
    Mary was great and helping me and got my vehicle taken care of quickly and made sure it was done correctly! | Read Full Review
    4/23/2024 12:00:00 AM | Cars.com
  • ★★★★★ darinebendahou78
    Great team and efficient good customer service , the cartel was taken care of and cleaned | Read Full Review
    4/23/2024 12:00:00 AM | Cars.com
  • ★★★★★ hookedonquack
    John in the service department was excellent. I've been using Tomball Dodge since I purchased the vehicle. Their service department doesn't hold a candle to yours | Read Full Review
    4/23/2024 12:00:00 AM | Cars.com
  • ★★★★★ mcdaniel0130
    This service was quick efficient and the whole service department was kind and very helpful Matthew and Khara are the best!!! I Would recommend their services to anyone!!! | Read Full Review
    4/22/2024 12:00:00 AM | Cars.com
  • ★★★★★ ROCHELL29
    The dealership was very welcoming and had great customer care service when coming to get my jeep serviced. | Read Full Review
    4/22/2024 12:00:00 AM | Cars.com
  • ★★★★★ wemetatlowes2014
    Carole is absolutely the best!!! She went above and beyond to get me the car I wanted for my son, made his sweet 16 one for the books!!! | Read Full Review
    4/22/2024 12:00:00 AM | Cars.com
  • ★★★★★ mcdaniel0130
    This service was quick efficient and the whole service department was kind and very helpful Matthew and Khara are the best!!! I Would recommend their services to anyone!!! | Read Full Review
    4/22/2024 12:00:00 AM | DealerRater
  • ★★★★★ wemetatlowes2014
    Carole is absolutely the best!!! She went above and beyond to get me the car I wanted for my son, made his sweet 16 one for the books!!! | Read Full Review
    4/22/2024 12:00:00 AM | DealerRater
  • ★★★★★ ROCHELL29
    The dealership was very welcoming and had great customer care service when coming to get my jeep serviced. | Read Full Review
    4/22/2024 12:00:00 AM | DealerRater
  • ★★★★★ Saul S. Diaz
    Service team was great. Adrian did an awesome job attending me and getting my oki changed and car inspected. This is my go-to-place for car service. | Read Full Review
    4/22/2024 12:00:00 AM | Google
  • ★★★★★ Bryan Watkins
    I had the best car buying experience of my entire life. Friendly and helpful staff, nice facilities, great vehicle selections and had just a pleasant and seamless experience. I highly recommend. | Read Full Review
    4/22/2024 12:00:00 AM | Google
  • ★★★★★ Kenneth Davis
    | Read Full Review
    4/22/2024 12:00:00 AM | Google
  • ★★★★★ ELYSIAJANAE
    Aaron was amazing super patient and helpful answered all my questions and gave me all information I needed without hesitation However the information given to me from other representatives about other things were not same once I drove off the lot and for that I was very frustrated with and will not purchase another vehicle from this | Read Full Review
    4/22/2024 12:00:00 AM | DealerRater
  • ★★★★★ ELYSIAJANAE
    Aaron was amazing super patient and helpful answered all my questions and gave me all information I needed without hesitation However the information given to me from other representatives about other things were not same once I drove off the lot and for that I was very frustrated with and will not purchase another vehicle from this | Read Full Review
    4/22/2024 12:00:00 AM | Cars.com
  • ★★★★★ dlbarnesjr
    The purchase process was fine, the support after not so good. I've asked for a call back about my 1500 limited and have gotten nothing. Going on three weeks. Who runs your parts department know better, or you system to refer calls to them needs to be looked at. | Read Full Review
    4/22/2024 12:00:00 AM | Cars.com
  • ★★★★★ dlbarnesjr
    The purchase process was fine, the support after not so good. I've asked for a call back about my 1500 limited and have gotten nothing. Going on three weeks. Who runs your parts department know better, or you system to refer calls to them needs to be looked at. | Read Full Review
    4/22/2024 12:00:00 AM | DealerRater
  • ★★★★★ Ken Hair
    I recently had the pleasure of purchasing a vehicle from Northwest Dodge and Chrysler, and I cannot speak highly enough of my experience with Dusty and L.J. From start to finish, they exhibited a level of professionalism and customer service that truly exceeded my expectations. Dusty and L.J. were instrumental in guiding me through | Read Full Review
    4/21/2024 12:00:00 AM | Google
  • ★★★★★ Walterm1109
    It was excellent.I will refer eric lopez and northwest all my friends and family | Read Full Review
    4/20/2024 12:00:00 AM | DealerRater
  • ★★★★★ tarmstead78
    Mr. John of awesome and very informative. Will definitely request to work with him in the future. | Read Full Review
    4/20/2024 12:00:00 AM | DealerRater
  • ★★★★★ tarmstead78
    Mr. John of awesome and very informative. Will definitely request to work with him in the future. | Read Full Review
    4/20/2024 12:00:00 AM | Cars.com
  • ★★★★★ Walterm1109
    It was excellent.I will refer eric lopez and northwest all my friends and family | Read Full Review
    4/20/2024 12:00:00 AM | Cars.com
  • ★★★★★ tarmstead78
    Mr. John in service is AWESOME as well as some of the others service guys, but the overall experience as a buyer I’m not happy with. I’m paying for a service I don’t even receive. After going back several times and calling I just gave up. If I could take this truck back and start over I would. | Read Full Review
    4/20/2024 12:00:00 AM | Cars.com
  • ★★★★★ how1505
    They provide you with telephone number to contact service rep, but when you text and call and never get a response, that causes frustration! | Read Full Review
    4/20/2024 12:00:00 AM | Cars.com
  • ★★★★★ tarmstead78
    Mr. John in service is AWESOME as well as some of the others service guys, but the overall experience as a buyer I’m not happy with. I’m paying for a service I don’t even receive. After going back several times and calling I just gave up. If I could take this truck back and start over I would. | Read Full Review
    4/20/2024 12:00:00 AM | DealerRater
  • ★★★★★ how1505
    They provide you with telephone number to contact service rep, but when you text and call and never get a response, that causes frustration! | Read Full Review
    4/20/2024 12:00:00 AM | DealerRater
  • ★★★★★ jaygee1267
    It was terrible. I was only going for oil change and tire rotation instead of being 40 minutes like she said it was three hours only for her to tell me they didn’t rotate my tires because they said my tires were warm. I only had the car less than a year which I bought from there, my tires are not worn at first she told me that they h | Read Full Review
    4/20/2024 12:00:00 AM | DealerRater
  • ★★★★★ jaygee1267
    It was terrible. I was only going for oil change and tire rotation instead of being 40 minutes like she said it was three hours only for her to tell me they didn’t rotate my tires because they said my tires were warm. I only had the car less than a year which I bought from there, my tires are not worn at first she told me that they h | Read Full Review
    4/20/2024 12:00:00 AM | Cars.com
  • ★★★★★ AJA.EVANS
    Easy to work with! Very thorough. LJ helped me get my vehicle both times ive made purchases. | Read Full Review
    4/19/2024 12:00:00 AM | Cars.com
  • ★★★★★ jazemaitis88
    Phenomenal customer service and communication. Mary keeps you informed and up-to-date as your vehicle progresses through maintenance and service items need to be performed. | Read Full Review
    4/19/2024 12:00:00 AM | Cars.com
  • ★★★★★ xioma13504
    I like the service and attention from that Northwest Chrysler Jeep Dodge Ram they have good people and nice people | Read Full Review
    4/19/2024 12:00:00 AM | Cars.com
  • ★★★★★ xioma13504
    I like the service and attention from that Northwest Chrysler Jeep Dodge Ram they have good people and nice people | Read Full Review
    4/19/2024 12:00:00 AM | DealerRater
  • ★★★★★ jazemaitis88
    Phenomenal customer service and communication. Mary keeps you informed and up-to-date as your vehicle progresses through maintenance and service items need to be performed. | Read Full Review
    4/19/2024 12:00:00 AM | DealerRater
  • ★★★★★ Katie Pesta
    Update: I'm back in for a recall a year later, spoke with Jannell and she was super helpful and friendly as was the entire staff. Every time I come in, it seems like the staff gets nicer and nicer. While I may not always have a Jeep, the staff here makes me want to stay in a Jeep. I had to order some parts for my Cherokee and Anthon | Read Full Review
    4/19/2024 12:00:00 AM | Google
  • ★★★★★ dlbarnesjr
    I've asked three time to call me with and estimate cost of adaptive cruse control added to my Ram 1500 Limited, no one has called me. | Read Full Review
    4/19/2024 12:00:00 AM | DealerRater
  • ★★★★★ dlbarnesjr
    I've asked three time to call me with and estimate cost of adaptive cruse control added to my Ram 1500 Limited, no one has called me. | Read Full Review
    4/19/2024 12:00:00 AM | Cars.com
  • ★★★★★ mgarcia0921
    With the exception of the person I was directly working with and the lady making the coffee.... everyone is rude. Expensive, did not fix the issue. Better off buying part and watching YouTube videos. | Read Full Review
    4/19/2024 12:00:00 AM | Cars.com
  • ★★★★★ mgarcia0921
    With the exception of the person I was directly working with and the lady making the coffee.... everyone is rude. Expensive, did not fix the issue. Better off buying part and watching YouTube videos. | Read Full Review
    4/19/2024 12:00:00 AM | DealerRater
  • ★★★★★ Michelle Dixson
    I had a great experience at this dealership. I drove two hours specifically for this dealership. Lawrence was my car salesman. Very friendly and easy to work with. Dusty, who was the general sales manager I believe helped me to get the highest trade value on my vehicle. Everyone was great. The free coffee bar was a nice added bonus : | Read Full Review
    4/18/2024 12:00:00 AM | Google
  • ★★★★★ Javier Romero
    Fue una muy mala decisión ir a querer sacar mi sticker de inspección no te la pasa con tal de querer venderte cosas q llantas q filtro de aire q frenos cuantas cosas omg jamás vuelvo ir allí ?? | Read Full Review
    4/18/2024 12:00:00 AM | Google
  • ★★★★★ julio de carlo
    | Read Full Review
    4/16/2024 12:00:00 AM | Google
  • ★★★★★ amcbride003
    The service advisor got me in and out quickly. He was very professional and did not try to pressure me to buy additional services. I had a great experience. | Read Full Review
    4/16/2024 12:00:00 AM | Cars.com
  • ★★★★★ Patricia Ledkins
    We had a great experience with the salesman Jose. He went the extra mile to make sure we were happy with our purchase. The finance guy not so much. | Read Full Review
    4/16/2024 12:00:00 AM | Google
  • ★★★★★ hammons_g
    No comment, I do not have fifteen words to say about this location, so I will not. | Read Full Review
    4/16/2024 12:00:00 AM | Cars.com
  • ★★★★★ kmaeb16
    I started my purchase online. Had a follow up with Mr.William, whom went above and beyond to make everything a breeze. Communication was effortless and I would recommend anyone in the market to ask for him. | Read Full Review
    4/15/2024 12:00:00 AM | Cars.com
  • ★★★★★ Mandy Scott
    Great experience from start to finish with everyone I encountered at this location. I wasn't in a hurry to buy and Tim was very patient with me and kept looking for the exact truck I wanted. When we finally found it, the buying process went extremely smooth and very easy thanks to the General Manager Jason and Sales Manager Dusty tha | Read Full Review
    4/15/2024 12:00:00 AM | Google
  • ★★★★★ Steven B
    My wife and I went into Northwest Dodge to look at trucks. The salesman we worked with was Tim Wuneburger. Zero pressure and he let us look at a lot of vehicles, Tim was extremely knowledgeable and answered all of our questions. When my wife found a truck she liked, again, zero pressure and we took a test drive. Once we returned | Read Full Review
    4/15/2024 12:00:00 AM | Google
  • ★★★★★ cesar meza
    My experience purchasing a new 2500 RAM was truly exceptional! Viviana Fernandez guided me through the entire process with remarkable expertise and support. Her customer service surpassed my expectations and ranks among the best I've ever received. In the finance department, Amanda McIntyre also provided invaluable assistance, workin | Read Full Review
    4/14/2024 12:00:00 AM | Google
  • ★★★★★ billmarshallpm
    John Barrett was the representative I dealt with. He was pleasant, personable, and professional. He took my information and found parts for the problem I believed my car had. He explained the process for confirming the problem and then dealing with it. Once the problem had been confirmed he reached out to me to schedule work once the | Read Full Review
    4/14/2024 12:00:00 AM | Cars.com
  • ★★★★★ raymondbaillou
    The service that I received was good and the representatives were receptive with my concerns. | Read Full Review
    4/14/2024 12:00:00 AM | Cars.com
  • ★★★★★ kevin.tarnowski29
    Good Service, but I wa a sitting in the waiting area for an hour and a half after my truck was ready. They contacted the incorrect number and I had to reach out to check status after being there for a while. Everything else was good though. | Read Full Review
    4/14/2024 12:00:00 AM | Cars.com
  • ★★★★★ w.cheong
    Service manager Kristen is awesome. She kept me appraised of the availability of the recall part and scheduling my return to the dealership for the recall work to be done. The Uber ride to return home as well as the loaner rental were great customer service touches. | Read Full Review
    4/13/2024 12:00:00 AM | Cars.com
  • ★★★★★ capimc
    The service advisor was vey helpful and kept in contact with me with my vehicle updates. The process was very smooth and my issue was repaired. | Read Full Review
    4/13/2024 12:00:00 AM | Cars.com
  • ★★★★★ jwashhome
    Excellent customer service. Mary was very welcoming and attentive. She is passionate about her job and so were the technicians. Way to go Northwest Dodge. | Read Full Review
    4/13/2024 12:00:00 AM | Cars.com
  • ★★★★★ kim.breaux424
    Great service from service representatives. Easy to get appointments. Car returned in a timely manner as promised. | Read Full Review
    4/13/2024 12:00:00 AM | Cars.com
  • ★★★★★ jmc77095
    It would be great not to get multiple requests since I have completed this a few weeks ago. | Read Full Review
    4/12/2024 12:00:00 AM | Cars.com
  • ★★★★★ yunield705
    Tienen un excelente servicio,,,y su personal es muy amable y realizan muy bien su trabajo,,tienen excelente atención con los clientes | Read Full Review
    4/12/2024 12:00:00 AM | Cars.com
  • ★★★★★ patriciairving79
    They were able to fix my suv and it didn't take a long time. They was very professional and know what they was doing. They assured it will be OK. | Read Full Review
    4/12/2024 12:00:00 AM | Cars.com
  • ★★★★★ gutierrez1219
    Very friendly and helpful during my service requests. Was able get everything fixed on 2nd appointment. | Read Full Review
    4/12/2024 12:00:00 AM | Cars.com
  • ★★★★★ GE
    I had a great experience at Northwest Ram. I had been given the run around by a ton of dealerships throughout Houston for several weeks. All the dealerships lowball you on your trade in and then want to add $5k+ in add ons for the new one. When I talked with John Navarro I was about to give up but he was open and honest the whole tim | Read Full Review
    4/11/2024 12:00:00 AM | Cars.com
  • ★★★★★ EMBRYMCKEE
    I've brought my truck back twice for the free services included with the purchase, and they've gotten me in and out in about an hour, service done, truck washed, while I waited. Everything has been done right, and they've been courteous. They have a coffee bar, too! | Read Full Review
    4/11/2024 12:00:00 AM | Cars.com
  • ★★★★★ Masonoreo2108
    They made the experience quick and easy, especially considering we traveled from out of town. | Read Full Review
    4/11/2024 12:00:00 AM | Cars.com
  • ★★★★★ swy42
    Several items, but completed in a day and a half. I was very pleased. Thanks | Read Full Review
    4/11/2024 12:00:00 AM | Cars.com
  • ★★★★★ Mary G
    Great! Reached out immediately after my email. Unfortunately they did not have the vehicle I wanted. Maybe next time. | Read Full Review
    4/11/2024 12:00:00 AM | Google
  • ★★★★★ Dee Alvarado
    I cannot say enough good things about our experience. I have to really thank Felix.C for the amazing work on our truck. He is extremely knowledgeable and very thorough with his work. After taking our truck to 3 different dealers he is the only one who was able to figure out the issue. We won’t be taking our vehicle anywhere else! | Read Full Review
    4/10/2024 12:00:00 AM | Google
  • ★★★★★ Lannie Thomas
    I was a little skeptical because of the market and it's been over 16 yrs since I purchased a new vehicle, but Dannie and Lee put me at ease and "REALLY" took care of me. Thanks team! Semper Fidelis! | Read Full Review
    4/10/2024 12:00:00 AM | Google
  • ★★★★★ Gary Endler
    I had a great experience at Northwest Ram. I had been given the run around by a ton of dealerships throughout Houston for several weeks. All the dealerships lowball you on your trade in and then want to add $5k+ in add ons for the new one. When I talked with John Navarro I was about to give up but he was open and honest the whole tim | Read Full Review
    4/10/2024 12:00:00 AM | Google
  • ★★★★★ Mike Bueno
    My experience purchasing a new Ram 2500 at Northwest Dodge was a pleasant one! Viviana Fernandez and John Navarro were my sale consultants. They were both easy to talk to and answered all my questions. Eddie Barker, Finance, was very transparent and worked hard to get me a good deal. THANK you, Viviana, John, and Eddie! | Read Full Review
    4/10/2024 12:00:00 AM | Google
  • ★★★★★ Clarence Foster
    | Read Full Review
    4/9/2024 12:00:00 AM | Google
  • ★★★★★ sean
    John was super accommodating to my vehicles needs. He contacted me each time there was an update and handled everything with my warranty company! A+ for him! | Read Full Review
    4/9/2024 12:00:00 AM | Cars.com
  • ★★★★★ 01mikeschmitt
    One of the best. Maybe THE best car buying experience I have had new or used | Read Full Review
    4/8/2024 12:00:00 AM | Cars.com
  • ★★★★★ timothytodd57
    My service rep Jeremy kept me updated all during the service interaction. Even though we had issues and had to come back several times, Jeremy was always professional and courteous. | Read Full Review
    4/8/2024 12:00:00 AM | Cars.com
  • ★★★★★ timothytodd57
    My service rep Jeremy kept me updated all during the service interaction. Even though we had issues and had to come back several times, Jeremy was always professional and courteous. | Read Full Review
    4/8/2024 12:00:00 AM | DealerRater
  • ★★★★★ 01mikeschmitt
    One of the best. Maybe THE best car buying experience I have had new or used | Read Full Review
    4/8/2024 12:00:00 AM | DealerRater
  • ★★★★★ fegarzon179
    We were helped very quickly and with lots of kindness, it was a welcoming experience | Read Full Review
    4/7/2024 12:00:00 AM | DealerRater
  • ★★★★★ fegarzon179
    We were helped very quickly and with lots of kindness, it was a welcoming experience | Read Full Review
    4/7/2024 12:00:00 AM | Cars.com
  • ★★★★★ livingproof61
    My service rep Jeremy kept me updated all during the service interaction. My car washed and looked fantastic when I picked it up and everyone was friendly | Read Full Review
    4/6/2024 12:00:00 AM | Cars.com
  • ★★★★★ sbeachman0
    I appreciate the quickness and quality as well as the Advantage Care plans offered for the best value | Read Full Review
    4/6/2024 12:00:00 AM | Cars.com
  • ★★★★★ sbeachman0
    I appreciate the quickness and quality as well as the Advantage Care plans offered for the best value | Read Full Review
    4/6/2024 12:00:00 AM | DealerRater
  • ★★★★★ livingproof61
    My service rep Jeremy kept me updated all during the service interaction. My car washed and looked fantastic when I picked it up and everyone was friendly | Read Full Review
    4/6/2024 12:00:00 AM | DealerRater
  • ★★★★★ Ron Stanford
    The buying experience at this dealership was a good experience. Be sure to ask for Tim in the sales department. He is very personable and friendly. Allison in the finance department went above and beyond to take the time to explain all of the options available. It is nice to have a good customer service experience in today's world. M | Read Full Review
    4/6/2024 12:00:00 AM | Google
  • ★★★★★ larryoneal212
    Take you to fast through the process add on things you need.I never saw buyer report | Read Full Review
    4/6/2024 12:00:00 AM | DealerRater
  • ★★★★★ larryoneal212
    Take you to fast through the process add on things you need.I never saw buyer report | Read Full Review
    4/6/2024 12:00:00 AM | Cars.com
  • ★★★★★ sherrimiwa
    I will as soon as my car recall is complete! Still waiting on parts. Hope my car doesn’t catch fire! | Read Full Review
    4/6/2024 12:00:00 AM | Cars.com
  • ★★★★★ sherrimiwa
    I will as soon as my car recall is complete! Still waiting on parts. Hope my car doesn’t catch fire! | Read Full Review
    4/6/2024 12:00:00 AM | DealerRater
  • ★★★★★ aron.merrell33
    Kristen was very knowledgeable and gave me that expert feel when speaking with her. I will be continuing my maintenance schedule and will add additional vehicles to this service dept. Thank you for a great experience! P.S. I loved the fresh iced coffee and banana muffin in over by my next dream purchase. | Read Full Review
    4/5/2024 12:00:00 AM | DealerRater
  • ★★★★★ aron.merrell33
    Kristen was very knowledgeable and gave me that expert feel when speaking with her. I will be continuing my maintenance schedule and will add additional vehicles to this service dept. Thank you for a great experience! P.S. I loved the fresh iced coffee and banana muffin in over by my next dream purchase. | Read Full Review
    4/5/2024 12:00:00 AM | Cars.com
  • ★★★★★ Vondell Rogers
    Everytime I come here, it's a nightmare. I don't understand why you make appointments if it will take 3 hours to get a simple oil change. After 2 hrs the service advisor told me my car was almost complete and 30 minutes later a mechanic came and asked me how much oil are they supposed to add because I have a supercharger. This dealer | Read Full Review
    4/5/2024 12:00:00 AM | Google
  • ★★★★★ Kendall hart
    My husband and I were in the market for a new SUV for awhile, visiting multiple dealerships over several days, but honestly none of them made me feel as comfortable with the car buying process as Northwest Chrysler Jeep Dodge Ram. We worked with Greg, Victor and Dusty, who were able to negotiate an incredible price without ever makin | Read Full Review
    4/4/2024 12:00:00 AM | Google
  • ★★★★★ Ryan Ned
    Just got a brand new charger all thanks to ms Carole. The process was extremely fast I believe about 4-5 hours. I’m extremely happy with my car and it’s all thanks to northwest Chrysler dodge jeep and ram | Read Full Review
    4/4/2024 12:00:00 AM | Google
  • ★★★★★ Walterm1109
    Eric Lopez took great care of me . He understood what I wanted and didn't waste my time. I would buy from him again. | Read Full Review
    4/4/2024 12:00:00 AM | DealerRater
  • ★★★★★ jrmpix
    It is vey close to work so I was able to schedule an appointment same day | Read Full Review
    4/4/2024 12:00:00 AM | DealerRater
  • ★★★★★ Randy Hannemann
    My service was handled professionally, my tech was courteous and communicated well, and there's nothing else I needed. | Read Full Review
    4/4/2024 12:00:00 AM | DealerRater
  • ★★★★★ Walterm1109
    Eric Lopez took great care of me . He understood what I wanted and didn't waste my time. I would buy from him again. | Read Full Review
    4/4/2024 12:00:00 AM | Cars.com
  • ★★★★★ Randy Hannemann
    My service was handled professionally, my tech was courteous and communicated well, and there's nothing else I needed. | Read Full Review
    4/4/2024 12:00:00 AM | Cars.com
  • ★★★★★ jrmpix
    It is vey close to work so I was able to schedule an appointment same day | Read Full Review
    4/4/2024 12:00:00 AM | Cars.com
  • ★★★★★ Bob P
    Had a great deal in place on a used vehicle. However management required me to finance instead of paying cash. The very nice salesman did a great job getting me the best deal but in the very end his boss destroyed the deal. Interest rates are too high these days to even consider financing with even paying it off in 45 days. The vehi | Read Full Review
    4/4/2024 12:00:00 AM | Google
  • ★★★★★ Gigi De La Cruz
    If you want an honest car sale rep come to Northwest Dodge on 290 please get with John Navarro and Dusty ! Great and honest people they will get you in a truck , jeep or what ever you like ! | Read Full Review
    4/3/2024 12:00:00 AM | Google
  • ★★★★★ Caitlyn Stanford
    All I can say is thank you! Tim was an amazing salesman, I really enjoyed his energy and he made me feel really comfortable. I came here on my own (which is scary for the first time) and immediately I was put at ease. Tim and Dusty really went to bat for me. Y’all have a lifetime customer in me :) | Read Full Review
    4/3/2024 12:00:00 AM | Google
  • ★★★★★ gilbertgarzaiii
    Very attentive service rep. He was easy to deal with and made numerous recommendations that were appropriate. | Read Full Review
    4/3/2024 12:00:00 AM | DealerRater
  • ★★★★★ catherine1959lee
    Great customer service , fast service , great and fast working service men and maintenance men and quality | Read Full Review
    4/3/2024 12:00:00 AM | DealerRater
  • ★★★★★ catherine1959lee
    Great customer service , fast service , great and fast working service men and maintenance men and quality | Read Full Review
    4/3/2024 12:00:00 AM | Cars.com
  • ★★★★★ gilbertgarzaiii
    Very attentive service rep. He was easy to deal with and made numerous recommendations that were appropriate. | Read Full Review
    4/3/2024 12:00:00 AM | Cars.com
  • ★★★★★ hollyhavard
    No one said anything when my car was ready. I waited almost an extra hour with a two year old in your waiting area because my rep was swamped. I also did not receive a copy of the “report card” with the receipt like usual. Sent two requests by text, one email, and too may phone call attempts to count. One person actually answered and | Read Full Review
    4/3/2024 12:00:00 AM | Cars.com
  • ★★★★★ hollyhavard
    No one said anything when my car was ready. I waited almost an extra hour with a two year old in your waiting area because my rep was swamped. I also did not receive a copy of the “report card” with the receipt like usual. Sent two requests by text, one email, and too may phone call attempts to count. One person actually answered and | Read Full Review
    4/3/2024 12:00:00 AM | DealerRater
  • ★★★★★ loganrivera92
    Matt in service department is awesome. He listened to all of my problems and actually was able to get everything fixed the first time. I am Very happy with the service department | Read Full Review
    4/2/2024 12:00:00 AM | DealerRater
  • ★★★★★ Paullete Hernandez
    If you guys want to feel appreciated and valued you guys must come here!!! I praise the lord Jesus Christ before anything but I am amaze of what Joshua and Dusty did for me!!! I have gone to 5 different dealers, they ran my credit 5 diferent times and did nothing for me.!!! I really appreciate that I was treated like my business matt | Read Full Review
    4/2/2024 12:00:00 AM | Google
  • ★★★★★ Arleth Santamaria
    After going to different dealers we came here and we asked to get the best sells man to make it happen. We got Joshua and Dusty to make it happen!! If you guys want a dealership where they make you feel valuable come in and ask for Joshua Joubert and Dusty. | Read Full Review
    4/2/2024 12:00:00 AM | Google
  • ★★★★★ loganrivera92
    Matt in service department is awesome. He listened to all of my problems and actually was able to get everything fixed the first time. I am Very happy with the service department | Read Full Review
    4/2/2024 12:00:00 AM | Cars.com
  • ★★★★★ emanc8703
    Everything was so easy with the dealership. Everyone I spoke to was very helpful. Everything I asked for they did. This is the best car buying experience I’ve ever had. | Read Full Review
    4/1/2024 12:00:00 AM | Cars.com
  • ★★★★★ Baustin7123
    Very courteous and professional. Assisted with transportation home from dropping vehicle off and gave constant updates on status | Read Full Review
    4/1/2024 12:00:00 AM | Cars.com
  • ★★★★★ cpturco
    Mary is the Best Service Writer I have experienced in the 3 1/2 years I have had my Ram | Read Full Review
    4/1/2024 12:00:00 AM | Cars.com
  • ★★★★★ Paullete Hernandez
    I praise the lord Jesus Christ before anything but I am amaze of what Joshua and Dusty did for me!!! I have gone to 5 different dealers, they ran my credit 5 diferent times and did nothing for me.!!! I really appreciate that I was treated like my business matter! No dealer have made me feel like they were going to help me, exempt her | Read Full Review
    4/1/2024 12:00:00 AM | Google
  • ★★★★★ Mireya
    We were excellently attended by Gregory Lavenston, attentive to our needs and above all did not waste our time as in all the other agencies we visited. Helpful, polite, attentive. Congratulations on the customer service you have at this agency. | Read Full Review
    4/1/2024 12:00:00 AM | Google
  • ★★★★★ emanc8703
    Everything was so easy with the dealership. Everyone I spoke to was very helpful. Everything I asked for they did. This is the best car buying experience I’ve ever had. | Read Full Review
    4/1/2024 12:00:00 AM | DealerRater
  • ★★★★★ cpturco
    Mary is the Best Service Writer I have experienced in the 3 1/2 years I have had my Ram | Read Full Review
    4/1/2024 12:00:00 AM | DealerRater
  • ★★★★★ Baustin7123
    Very courteous and professional. Assisted with transportation home from dropping vehicle off and gave constant updates on status | Read Full Review
    4/1/2024 12:00:00 AM | DealerRater
  • ★★★★★ dave.revere
    All work was done perfectly. All communications with Staff were accurate. The cost of work done was reasonable. Many Thanks ! | Read Full Review
    3/31/2024 12:00:00 AM | DealerRater
  • ★★★★★ Jonathan Kindle
    I’ve always had great experiences with the service department. It’s easy to make an appointment, they get you a ride when you need and the staff is extremely helpful and friendly. Thank y’all! | Read Full Review
    3/31/2024 12:00:00 AM | Google
  • ★★★★★ dave.revere
    All work was done perfectly. All communications with Staff were accurate. The cost of work done was reasonable. Many Thanks ! | Read Full Review
    3/31/2024 12:00:00 AM | Cars.com
  • ★★★★★ gspina83
    Horrible experience and the sales manager and general manager are both crooks and do not know how to talk to customers | Read Full Review
    3/31/2024 12:00:00 AM | Cars.com
  • ★★★★★ Shar H
    I saw an ad online that if I do a test drive of a Dodge Ram I'd receive a $50 Amazon gift card. I don't have a car but had a rental for a day and decided to stop in to ask questions about the dealership's inventory and had them as my #1 choice for when I purchase a car in a few months after I've built my finances and credit up. While | Read Full Review
    3/31/2024 12:00:00 AM | Google
  • ★★★★★ gspina83
    Horrible experience and the sales manager and general manager are both crooks and do not know how to talk to customers | Read Full Review
    3/31/2024 12:00:00 AM | DealerRater
  • ★★★★★ ashleyhlee
    Excellent service & they do a thorough job of explaining all services needed for my vehicle. | Read Full Review
    3/30/2024 12:00:00 AM | DealerRater
  • ★★★★★ typo427
    I’ve used NW Dodge since moving to the Cypress TX area amd have been pleased with the quality and professionalism of the service department and would specifically like to praise Many Segura for her assistance in more than one occasion, she rocks! | Read Full Review
    3/30/2024 12:00:00 AM | DealerRater
  • ★★★★★ typo427
    Mary Segura and NW Dodge and their standard of customer service is world class and they came through again resolving my issue and I’m so grateful. Well done the team there is second to none! | Read Full Review
    3/30/2024 12:00:00 AM | DealerRater
  • ★★★★★ Breven Jackson
    John Navarro is an amazing sales associate. During a tough period in my life he got me a new car, at the price I can afford, a full tank of gas and picked me up from an enterprise. 10/10 service. | Read Full Review
    3/30/2024 12:00:00 AM | Google
  • ★★★★★ typo427
    Mary Segura and NW Dodge and their standard of customer service is world class and they came through again resolving my issue and I’m so grateful. Well done the team there is second to none! | Read Full Review
    3/30/2024 12:00:00 AM | Cars.com
  • ★★★★★ ashleyhlee
    Excellent service & they do a thorough job of explaining all services needed for my vehicle. | Read Full Review
    3/30/2024 12:00:00 AM | Cars.com
  • ★★★★★ typo427
    I’ve used NW Dodge since moving to the Cypress TX area amd have been pleased with the quality and professionalism of the service department and would specifically like to praise Many Segura for her assistance in more than one occasion, she rocks! | Read Full Review
    3/30/2024 12:00:00 AM | Cars.com
  • ★★★★★ skeag1004
    Excelente servicio el que nos está brindando Adrian nos está atendiendo muy bien a los carros de mi compañía | Read Full Review
    3/29/2024 12:00:00 AM | Cars.com
  • ★★★★★ djbs38
    Always prompt Easy to talk to service rep Service reps knowledgeable and explain in detail services needed or recommended. | Read Full Review
    3/29/2024 12:00:00 AM | Cars.com
  • ★★★★★ djbs38
    Always prompt Easy to talk to service rep Service reps knowledgeable and explain in detail services needed or recommended. | Read Full Review
    3/29/2024 12:00:00 AM | DealerRater
  • ★★★★★ skeag1004
    Excelente servicio el que nos está brindando Adrian nos está atendiendo muy bien a los carros de mi compañía | Read Full Review
    3/29/2024 12:00:00 AM | DealerRater
  • ★★★★★ MONSTERKILLER8705
    My saleman LJ was great and we got a deal done quick thats all anyone could ask for. | Read Full Review
    3/28/2024 12:00:00 AM | DealerRater
  • ★★★★★ pedrosky1975
    The service was very quick and the staff was very friendly when I check in and I like this system is very easy to work like that | Read Full Review
    3/28/2024 12:00:00 AM | DealerRater
  • ★★★★★ txdad2002
    I dropped my Jeep off because of whining noise. The dealership found the problem and identified several other things that needed repair, all covered by warranty. It’s running like new now! | Read Full Review
    3/28/2024 12:00:00 AM | DealerRater
  • ★★★★★ parker6669
    My service rep, Kristen Crenshaw, is EXCELLENT! Friendly, personable, very professional and knowledgeable of what is going on with my van. I trust her on what needs to get me through the service of my auto. Thank you, Kristen and Northwest Chrysler! | Read Full Review
    3/28/2024 12:00:00 AM | DealerRater
  • ★★★★★ c.rapier
    Myriam was very helpful and service center was very quick in handling my appointment and service. | Read Full Review
    3/28/2024 12:00:00 AM | DealerRater
  • ★★★★★ c.rapier
    Myriam was very helpful and service center was very quick in handling my appointment and service. | Read Full Review
    3/28/2024 12:00:00 AM | Cars.com
  • ★★★★★ MONSTERKILLER8705
    My saleman LJ was great and we got a deal done quick thats all anyone could ask for. | Read Full Review
    3/28/2024 12:00:00 AM | Cars.com
  • ★★★★★ parker6669
    My service rep, Kristen Crenshaw, is EXCELLENT! Friendly, personable, very professional and knowledgeable of what is going on with my van. I trust her on what needs to get me through the service of my auto. Thank you, Kristen and Northwest Chrysler! | Read Full Review
    3/28/2024 12:00:00 AM | Cars.com
  • ★★★★★ txdad2002
    I dropped my Jeep off because of whining noise. The dealership found the problem and identified several other things that needed repair, all covered by warranty. It’s running like new now! | Read Full Review
    3/28/2024 12:00:00 AM | Cars.com
  • ★★★★★ pedrosky1975
    The service was very quick and the staff was very friendly when I check in and I like this system is very easy to work like that | Read Full Review
    3/28/2024 12:00:00 AM | Cars.com
  • ★★★★★ Luciano Abreu
    As usual the service department is terrible. Customers are treated with no respect, the ETAs are never met, we don't receive a return on the service, we have to keep calling to get a status. It's not the first time I've complained and you haven't done anything. It's a huge lack of respect for the customer. | Read Full Review
    3/28/2024 12:00:00 AM | Google
  • ★★★★★ Chuck Berry
    The worst dealership I've ever had I bought a used vehicle from them out of the 3 years I've owned it it's been in their shop ten months instead of looking the vehicle over good they fix one thing at a time and tell you they found a new problem next week and end up keeping your vehicle six to ten weeks | Read Full Review
    3/28/2024 12:00:00 AM | Google
  • ★★★★★ guerrerojacky46
    Thank you Jeremy and everyone that helped me leave in under 3 hours to make it in time for an important meeting. | Read Full Review
    3/27/2024 12:00:00 AM | DealerRater
  • ★★★★★ sfjlifejlewis
    friendly, fast, very professional, uneventful, clean waiting area im coming back as long as service is this great | Read Full Review
    3/27/2024 12:00:00 AM | DealerRater
  • ★★★★★ kjaklewitz
    I had been trying to get my car serviced by Helfman Dodge in town close to my work. However whenever I called they said they were too busy to take the car in for service. So I came to NW Jeep for servicing. Not only did you get it fixed quickly, the charge was not bad. | Read Full Review
    3/27/2024 12:00:00 AM | DealerRater
  • ★★★★★ mberjan
    Performed a quick oil change, tire rotation and placed new windshield wipers. Quick and uneventful… | Read Full Review
    3/27/2024 12:00:00 AM | DealerRater
  • ★★★★★ sfjlifejlewis
    friendly, fast, very professional, uneventful, clean waiting area im coming back as long as service is this great | Read Full Review
    3/27/2024 12:00:00 AM | Cars.com
  • ★★★★★ mberjan
    Performed a quick oil change, tire rotation and placed new windshield wipers. Quick and uneventful… | Read Full Review
    3/27/2024 12:00:00 AM | Cars.com
  • ★★★★★ kjaklewitz
    I had been trying to get my car serviced by Helfman Dodge in town close to my work. However whenever I called they said they were too busy to take the car in for service. So I came to NW Jeep for servicing. Not only did you get it fixed quickly, the charge was not bad. | Read Full Review
    3/27/2024 12:00:00 AM | Cars.com
  • ★★★★★ guerrerojacky46
    Thank you Jeremy and everyone that helped me leave in under 3 hours to make it in time for an important meeting. | Read Full Review
    3/27/2024 12:00:00 AM | Cars.com
  • ★★★★★ Christopher Harville
    | Read Full Review
    3/27/2024 12:00:00 AM | Google
  • ★★★★★ mnoteboom
    Quick and easy. The advisors are so helpful. The rental/loaner was clean and the representor was nice. | Read Full Review
    3/26/2024 12:00:00 AM | DealerRater
  • ★★★★★ HoneyDeJean
    My needs were met and I was kept up to date throughout the service. The waiting room was clean although the supplied phone charger didn’t seem to work. I was treated with respect and the staff was very professional and knowledgeable. | Read Full Review
    3/26/2024 12:00:00 AM | DealerRater
  • ★★★★★ ibk_houston
    I would like to thank you for Mrs Carol she was very helpful in helping us in choosing our new car | Read Full Review
    3/26/2024 12:00:00 AM | DealerRater
  • ★★★★★ HoneyDeJean
    My needs were met and I was kept up to date throughout the service. The waiting room was clean although the supplied phone charger didn’t seem to work. I was treated with respect and the staff was very professional and knowledgeable. | Read Full Review
    3/26/2024 12:00:00 AM | Cars.com
  • ★★★★★ mnoteboom
    Quick and easy. The advisors are so helpful. The rental/loaner was clean and the representor was nice. | Read Full Review
    3/26/2024 12:00:00 AM | Cars.com
  • ★★★★★ ibk_houston
    I would like to thank you for Mrs Carol she was very helpful in helping us in choosing our new car | Read Full Review
    3/26/2024 12:00:00 AM | Cars.com
  • ★★★★★ lindabanda1990
    The gentleman that helped when we checked in was very nice and informative. The wait was just as they stated. | Read Full Review
    3/25/2024 12:00:00 AM | Cars.com
  • ★★★★★ Carlos Ramirez
    Good work thank you They treated me very friendly, I felt good, it's a good work group. | Read Full Review
    3/25/2024 12:00:00 AM | Cars.com
  • ★★★★★ jeri.85
    Every time I come here, I’m taken care of quickly & professionally. Joe Velasquez is the very best! | Read Full Review
    3/25/2024 12:00:00 AM | Cars.com
  • ★★★★★ Carlos Ramirez
    Good work thank you They treated me very friendly, I felt good, it's a good work group. | Read Full Review
    3/25/2024 12:00:00 AM | DealerRater
  • ★★★★★ jeri.85
    Every time I come here, I’m taken care of quickly & professionally. Joe Velasquez is the very best! | Read Full Review
    3/25/2024 12:00:00 AM | DealerRater
  • ★★★★★ lindabanda1990
    The gentleman that helped when we checked in was very nice and informative. The wait was just as they stated. | Read Full Review
    3/25/2024 12:00:00 AM | DealerRater
  • ★★★★★ PATRICK.SHANNON
    The service ended up being good, but it took over 3 hours to change the oil, fuel it up and put on the new plates. We had to follow up several times with the attendant because he kept getting confused and didn't know the plan. We do like the coffee bar though. | Read Full Review
    3/25/2024 12:00:00 AM | DealerRater
  • ★★★★★ esmeralda_grimaldo
    this dealership was very helpful and efficient. They were informative and knowledgeable about their work. | Read Full Review
    3/25/2024 12:00:00 AM | DealerRater
  • ★★★★★ PATRICK.SHANNON
    The service ended up being good, but it took over 3 hours to change the oil, fuel it up and put on the new plates. We had to follow up several times with the attendant because he kept getting confused and didn't know the plan. We do like the coffee bar though. | Read Full Review
    3/25/2024 12:00:00 AM | Cars.com
  • ★★★★★ esmeralda_grimaldo
    this dealership was very helpful and efficient. They were informative and knowledgeable about their work. | Read Full Review
    3/25/2024 12:00:00 AM | Cars.com
  • ★★★★★ chelseaedwards367
    They sold me a car and put my signature on documents to a vehicle that I never seen or test drove. The car that I test drove and loved I ended up taking home believing that it was mine. Low and behold the paperwork that I signed wasn’t the paperwork to the car that I test drove and loved. They tried to say I looked at similar cars bu | Read Full Review
    3/24/2024 12:00:00 AM | Cars.com
  • ★★★★★ chelseaedwards367
    They sold me a car and put my signature on documents to a vehicle that I never seen or test drove. The car that I test drove and loved I ended up taking home believing that it was mine. Low and behold the paperwork that I signed wasn’t the paperwork to the car that I test drove and loved. They tried to say I looked at similar cars bu | Read Full Review
    3/24/2024 12:00:00 AM | DealerRater
  • ★★★★★ ricardo_mantilla
    Thank you for the excellent service and taking care my vehicle as always, and help me with a rental while my vehicle was on the dealership | Read Full Review
    3/22/2024 12:00:00 AM | DealerRater
  • ★★★★★ ricardo_mantilla
    Thank you for the excellent service and taking care my vehicle as always, and help me with a rental while my vehicle was on the dealership | Read Full Review
    3/22/2024 12:00:00 AM | Cars.com
  • ★★★★★ townley.stanwood
    I was not happy it took over 2 weeks to get an answer from the serve person and your service dept who gave an absurd and very costly list of repairs of nearly $4000 they claim were needed in order to get the extended warrenty.on my car. I was required to pay $300 upfront to your finance manager.which took 3 extra days to get my refun | Read Full Review
    3/22/2024 12:00:00 AM | Cars.com
  • ★★★★★ dje_music
    Never called me back when parts arrived, or to tell me parts delayed. Was told it would be within 2 weeks, it has now been over a month | Read Full Review
    3/22/2024 12:00:00 AM | Cars.com
  • ★★★★★ townley.stanwood
    I was not happy it took over 2 weeks to get an answer from the serve person and your service dept who gave an absurd and very costly list of repairs of nearly $4000 they claim were needed in order to get the extended warrenty.on my car. I was required to pay $300 upfront to your finance manager.which took 3 extra days to get my refun | Read Full Review
    3/22/2024 12:00:00 AM | DealerRater
  • ★★★★★ dje_music
    Never called me back when parts arrived, or to tell me parts delayed. Was told it would be within 2 weeks, it has now been over a month | Read Full Review
    3/22/2024 12:00:00 AM | DealerRater
  • ★★★★★ RLower
    Carole was amazing. She was not like the typical sales person who would make life difficult. Amanda was great as well. | Read Full Review
    3/21/2024 12:00:00 AM | DealerRater
  • ★★★★★ RLower
    Carole was amazing. She was not like the typical sales person who would make life difficult. Amanda was great as well. | Read Full Review
    3/21/2024 12:00:00 AM | Cars.com
  • ★★★★★ lmmartinez74
    Excellent and quick service. Very nice, respectful service attendant and very knowledgeable. Would recommend to others. | Read Full Review
    3/20/2024 12:00:00 AM | Cars.com
  • ★★★★★ ang.oneal7
    Service advisor that helped us was extremely helpful and made sure we were taken care of. | Read Full Review
    3/20/2024 12:00:00 AM | Cars.com
  • ★★★★★ esmerrodriguez25
    She is the best! Always helpful have bought 14 cars from this lady! Would not use anyone else! Very helpful send all my acquaintances to her! | Read Full Review
    3/20/2024 12:00:00 AM | Cars.com
  • ★★★★★ ang.oneal7
    Service advisor that helped us was extremely helpful and made sure we were taken care of. | Read Full Review
    3/20/2024 12:00:00 AM | DealerRater
  • ★★★★★ lmmartinez74
    Excellent and quick service. Very nice, respectful service attendant and very knowledgeable. Would recommend to others. | Read Full Review
    3/20/2024 12:00:00 AM | DealerRater
  • ★★★★★ esmerrodriguez25
    She is the best! Always helpful have bought 14 cars from this lady! Would not use anyone else! Very helpful send all my acquaintances to her! | Read Full Review
    3/20/2024 12:00:00 AM | DealerRater
  • ★★★★★ aprilz8377
    They were excellent, the techs were able to assist me with everything that I needed. I will definitely come back to Northwest. | Read Full Review
    3/19/2024 12:00:00 AM | DealerRater
  • ★★★★★ ahmed09389
    Great job . Great team work . They covered all my needs. I am happy with the services received. I will definitely come back | Read Full Review
    3/19/2024 12:00:00 AM | DealerRater
  • ★★★★★ iosha
    i love carole she is absolutely the best sales person she made sure i walked out with my dream car! | Read Full Review
    3/19/2024 12:00:00 AM | DealerRater
  • ★★★★★ iosha
    i love carole she is absolutely the best sales person she made sure i walked out with my dream car! | Read Full Review
    3/19/2024 12:00:00 AM | Cars.com
  • ★★★★★ aprilz8377
    They were excellent, the techs were able to assist me with everything that I needed. I will definitely come back to Northwest. | Read Full Review
    3/19/2024 12:00:00 AM | Cars.com
  • ★★★★★ ahmed09389
    Great job . Great team work . They covered all my needs. I am happy with the services received. I will definitely come back | Read Full Review
    3/19/2024 12:00:00 AM | Cars.com
  • ★★★★★ ESCALANTECARLOSTX
    I don’t like the way sales men hiding the actuals number hidden all info about the GPS and all the fees that actually cost | Read Full Review
    3/18/2024 12:00:00 AM | Cars.com
  • ★★★★★ ESCALANTECARLOSTX
    I don’t like the way sales men hiding the actuals number hidden all info about the GPS and all the fees that actually cost | Read Full Review
    3/18/2024 12:00:00 AM | DealerRater
  • ★★★★★ vmusquiez
    Dealership was in immaculate condition, clean and nicely decorated. The staff was incredibly helpful. Josh my salesman was awesome. | Read Full Review
    3/17/2024 12:00:00 AM | DealerRater
  • ★★★★★ vmusquiez
    Dealership was in immaculate condition, clean and nicely decorated. The staff was incredibly helpful. Josh my salesman was awesome. | Read Full Review
    3/17/2024 12:00:00 AM | Cars.com
  • ★★★★★ L M
    | Read Full Review
    3/16/2024 12:00:00 AM | Google
  • ★★★★★ edelenalopez
    Service advisor was very helpful and answered my questions and the people where very nice | Read Full Review
    3/15/2024 12:00:00 AM | DealerRater
  • ★★★★★ WYNDYKAE
    Very professional and polite staff. Service writer was knowledgeable and did a great job. COMMUNICATION WAS EXCELLENT | Read Full Review
    3/15/2024 12:00:00 AM | DealerRater
  • ★★★★★ WYNDYKAE
    Very professional and polite staff. Service writer was knowledgeable and did a great job. COMMUNICATION WAS EXCELLENT | Read Full Review
    3/15/2024 12:00:00 AM | Cars.com
  • ★★★★★ edelenalopez
    Service advisor was very helpful and answered my questions and the people where very nice | Read Full Review
    3/15/2024 12:00:00 AM | Cars.com
  • ★★★★★ Thefreemans1968
    Josh was very knowledgeable and attentive. The entire process was 45 minutes tops. That included me changing my mind about the color mid-stream. This is the second vehicle I’ve purchased from Northwest CJDR and I’ll certainly purchase another from them. | Read Full Review
    3/14/2024 12:00:00 AM | Cars.com
  • ★★★★★ joan1553
    Had an appointment, got me right in and did not take long to change my oil and rotate my tires. As an added perk they always wasn’t my vehicle. Everyone friendly and helpful. | Read Full Review
    3/14/2024 12:00:00 AM | Cars.com
  • ★★★★★ joan1553
    Had an appointment, got me right in and did not take long to change my oil and rotate my tires. As an added perk they always wasn’t my vehicle. Everyone friendly and helpful. | Read Full Review
    3/14/2024 12:00:00 AM | DealerRater
  • ★★★★★ Thefreemans1968
    Josh was very knowledgeable and attentive. The entire process was 45 minutes tops. That included me changing my mind about the color mid-stream. This is the second vehicle I’ve purchased from Northwest CJDR and I’ll certainly purchase another from them. | Read Full Review
    3/14/2024 12:00:00 AM | DealerRater
  • ★★★★★ Angel Adams
    I would not recommend to go here. The overcharged you the work thst they do. They rude kira is the only one who was nice to me. I am never going back here | Read Full Review
    3/14/2024 12:00:00 AM | Google
  • ★★★★★ Robert c
    | Read Full Review
    3/13/2024 12:00:00 AM | Google
  • ★★★★★ Opaunetto
    It’s real good to know you can bring your car somewhere and it’s gonna be ok | Read Full Review
    3/13/2024 12:00:00 AM | DealerRater
  • ★★★★★ porfiriohernandezjr
    Certain staff members need to pay a little more attention on customers and a little less personal attention on themselves when on the floor | Read Full Review
    3/13/2024 12:00:00 AM | DealerRater
  • ★★★★★ iosha
    carole is really the best i really enjoyed her as my salesperson, she made my first experience amazing! | Read Full Review
    3/13/2024 12:00:00 AM | DealerRater
  • ★★★★★ porfiriohernandezjr
    Certain staff members need to pay a little more attention on customers and a little less personal attention on themselves when on the floor | Read Full Review
    3/13/2024 12:00:00 AM | Cars.com
  • ★★★★★ iosha
    carole is really the best i really enjoyed her as my salesperson, she made my first experience amazing! | Read Full Review
    3/13/2024 12:00:00 AM | Cars.com
  • ★★★★★ Opaunetto
    It’s real good to know you can bring your car somewhere and it’s gonna be ok | Read Full Review
    3/13/2024 12:00:00 AM | Cars.com
  • ★★★★★ hihoreader
    I Keep getting incorrect info about my recall parts. It's been three weeks. Dissatisfied!! | Read Full Review
    3/13/2024 12:00:00 AM | Cars.com
  • ★★★★★ hihoreader
    I Keep getting incorrect info about my recall parts. It's been three weeks. Dissatisfied!! | Read Full Review
    3/13/2024 12:00:00 AM | DealerRater
  • ★★★★★ CRAIGS514.CP
    The staff in service are a amazing group of people. They took care of all my needs with my 18 ram. I will continue to use the fine folks they're as long as I own my Ram. I also recommend there service to all my friends. | Read Full Review
    3/12/2024 12:00:00 AM | DealerRater
  • ★★★★★ Robert c
    | Read Full Review
    3/12/2024 12:00:00 AM | Google
  • ★★★★★ CRAIGS514.CP
    The staff in service are a amazing group of people. They took care of all my needs with my 18 ram. I will continue to use the fine folks they're as long as I own my Ram. I also recommend there service to all my friends. | Read Full Review
    3/12/2024 12:00:00 AM | Cars.com
  • ★★★★★ roshkav26
    Very thorough and informative about the car buying process and made everything easy for us. | Read Full Review
    3/11/2024 12:00:00 AM | Cars.com
  • ★★★★★ roshkav26
    Very thorough and informative about the car buying process and made everything easy for us. | Read Full Review
    3/11/2024 12:00:00 AM | DealerRater
  • ★★★★★ rkaworks
    The service was very quick and the staff worked as a team to get everything perfect! | Read Full Review
    3/10/2024 12:00:00 AM | DealerRater
  • ★★★★★ rkaworks
    The service was very quick and the staff worked as a team to get everything perfect! | Read Full Review
    3/10/2024 12:00:00 AM | Cars.com
  • ★★★★★ saafirgroup
    Some very good technical staff, with sufficient knowledge of the product. Service reps could be better. | Read Full Review
    3/10/2024 12:00:00 AM | Cars.com
  • ★★★★★ saafirgroup
    Some very good technical staff, with sufficient knowledge of the product. Service reps could be better. | Read Full Review
    3/10/2024 12:00:00 AM | DealerRater
  • ★★★★★ farias.aecia
    I am very satisfied. Everyone is very professional and very attentive, especially Matthew Glaser. He is very professional and attentive. Thank you all. | Read Full Review
    3/9/2024 12:00:00 AM | DealerRater
  • ★★★★★ 173staggerlee
    Been here with my last few cars and have always received excellent service. I fully intend to buy my next car here too. Moises made it all work | Read Full Review
    3/9/2024 12:00:00 AM | DealerRater
  • ★★★★★ phillipdeploy2
    Since buying my truck at Northwest Dodge. They have continued to make me feel like family. I will continue to bring my truck to them for all my maintenance needs. | Read Full Review
    3/9/2024 12:00:00 AM | DealerRater
  • ★★★★★ farias.aecia
    I am very satisfied. Everyone is very professional and very attentive, especially Matthew Glaser. He is very professional and attentive. Thank you all. | Read Full Review
    3/9/2024 12:00:00 AM | Cars.com
  • ★★★★★ phillipdeploy2
    Since buying my truck at Northwest Dodge. They have continued to make me feel like family. I will continue to bring my truck to them for all my maintenance needs. | Read Full Review
    3/9/2024 12:00:00 AM | Cars.com
  • ★★★★★ 173staggerlee
    Been here with my last few cars and have always received excellent service. I fully intend to buy my next car here too. Moises made it all work | Read Full Review
    3/9/2024 12:00:00 AM | Cars.com
  • ★★★★★ hancqw
    Ignored initial instructions but made it right in the end, thanks. Oil changed and torques set on all five wheels. | Read Full Review
    3/9/2024 12:00:00 AM | Cars.com
  • ★★★★★ hancqw
    Ignored initial instructions but made it right in the end, thanks. Oil changed and torques set on all five wheels. | Read Full Review
    3/9/2024 12:00:00 AM | DealerRater
  • ★★★★★ ramrez35
    Great service, wait time was minimal and love the complimentary coffee shop Michael (service advisor) was excellent | Read Full Review
    3/8/2024 12:00:00 AM | DealerRater
  • ★★★★★ ramrez35
    Great service, wait time was minimal and love the complimentary coffee shop Michael (service advisor) was excellent | Read Full Review
    3/8/2024 12:00:00 AM | Cars.com
  • ★★★★★ chelseaedwards367
    Unorganized Unorganized Unorganized Unorganized Unorganized Unorganized Unorganized Unorganized Unorganized Unorganized. I wish I would have went elsewhere but I already waste some much of my time being given the run around w yall. | Read Full Review
    3/8/2024 12:00:00 AM | Cars.com
  • ★★★★★ kendallpdp
    Poor customer care. Had my car repaired without my approval. Cost almost $1300 in order to get my car back. Got a $350 refund for something I didn’t want done in the first place. When I got it back, the car drove horribly and another check engine light popped up. Took it back to them and they said it was another code and was going to | Read Full Review
    3/8/2024 12:00:00 AM | Cars.com
  • ★★★★★ kendallpdp
    Poor customer care. Had my car repaired without my approval. Cost almost $1300 in order to get my car back. Got a $350 refund for something I didn’t want done in the first place. When I got it back, the car drove horribly and another check engine light popped up. Took it back to them and they said it was another code and was going to | Read Full Review
    3/8/2024 12:00:00 AM | DealerRater
  • ★★★★★ chelseaedwards367
    Unorganized Unorganized Unorganized Unorganized Unorganized Unorganized Unorganized Unorganized Unorganized Unorganized. I wish I would have went elsewhere but I already waste some much of my time being given the run around w yall. | Read Full Review
    3/8/2024 12:00:00 AM | DealerRater
  • ★★★★★ esmerrodriguez25
    Carole is the best sales lady ever! I have bought about 12 cars from her and her utmost professionalism is always given! I will never buy a car from anyone else ! | Read Full Review
    3/7/2024 12:00:00 AM | DealerRater
  • ★★★★★ acejusticerollo
    Great service! Got the work done quick. Didn’t ask me to buy a car or nothing. Worked around sat in some looked in some windows no hassle. The bad was that I was looking to buy a truck, just drove off in my old Ram | Read Full Review
    3/7/2024 12:00:00 AM | DealerRater
  • ★★★★★ esmerrodriguez25
    Carole is the best sales lady ever! I have bought about 12 cars from her and her utmost professionalism is always given! I will never buy a car from anyone else ! | Read Full Review
    3/7/2024 12:00:00 AM | Cars.com
  • ★★★★★ acejusticerollo
    Great service! Got the work done quick. Didn’t ask me to buy a car or nothing. Worked around sat in some looked in some windows no hassle. The bad was that I was looking to buy a truck, just drove off in my old Ram | Read Full Review
    3/7/2024 12:00:00 AM | Cars.com
  • ★★★★★ Jrico
    EXCELLENT SERVICE WAS HELPFUL AND MADE THE PROCESS VERY EASY TO GET IN AND OUT | Read Full Review
    3/6/2024 12:00:00 AM | Cars.com
  • ★★★★★ Jrico
    EXCELLENT SERVICE WAS HELPFUL AND MADE THE PROCESS VERY EASY TO GET IN AND OUT | Read Full Review
    3/6/2024 12:00:00 AM | DealerRater
  • ★★★★★ cjh2594
    I scheduled an oil change for my Audi Q3 that I purchased last year, but when I got to the service center, they said that they did not have the correct parts required for the oil change so they needed to order them. This should have been done prior to scheduling my service appointment. I was told the wait would be 1 hour to secure th | Read Full Review
    3/6/2024 12:00:00 AM | DealerRater
  • ★★★★★ kev_y_mine
    My truck spend more than one month and when i try to call never answer im still calling they lost something from my mates | Read Full Review
    3/6/2024 12:00:00 AM | DealerRater
  • ★★★★★ cjh2594
    I scheduled an oil change for my Audi Q3 that I purchased last year, but when I got to the service center, they said that they did not have the correct parts required for the oil change so they needed to order them. This should have been done prior to scheduling my service appointment. I was told the wait would be 1 hour to secure th | Read Full Review
    3/6/2024 12:00:00 AM | Cars.com
  • ★★★★★ kev_y_mine
    My truck spend more than one month and when i try to call never answer im still calling they lost something from my mates | Read Full Review
    3/6/2024 12:00:00 AM | Cars.com
  • ★★★★★ edwinh1415
    An outstanding dealership with excellent customer service and a true opportunity giving dealership that well help you if you help them. | Read Full Review
    3/5/2024 12:00:00 AM | Cars.com
  • ★★★★★ PJJOHNSON54
    I am a repeat customer because of the service and respect that Ms. Alomepe bestowed upon me. She is an Outstanding service person and goes beyond her call of service to make sure her customers needs met. I would like to add if i may that the old jeep 2017. That was traded in keeping resurfacing i assumed the payoff was transacted. Im | Read Full Review
    3/5/2024 12:00:00 AM | Cars.com
  • ★★★★★ PJJOHNSON54
    Very efficient and very attentive to her customers wants and needs. Wonderful sales person you can tell she really enjoys her position. | Read Full Review
    3/5/2024 12:00:00 AM | Cars.com
  • ★★★★★ anlam800393
    Careful. I really like service of dealer. They assist me carefully and easygoing. Come back next time | Read Full Review
    3/5/2024 12:00:00 AM | Cars.com
  • ★★★★★ PJJOHNSON54
    Very efficient and very attentive to her customers wants and needs. Wonderful sales person you can tell she really enjoys her position. | Read Full Review
    3/5/2024 12:00:00 AM | DealerRater
  • ★★★★★ anlam800393
    Careful. I really like service of dealer. They assist me carefully and easygoing. Come back next time | Read Full Review
    3/5/2024 12:00:00 AM | DealerRater
  • ★★★★★ PJJOHNSON54
    I am a repeat customer because of the service and respect that Ms. Alomepe bestowed upon me. She is an Outstanding service person and goes beyond her call of service to make sure her customers needs met. I would like to add if i may that the old jeep 2017. That was traded in keeping resurfacing i assumed the payoff was transacted. Im | Read Full Review
    3/5/2024 12:00:00 AM | DealerRater
  • ★★★★★ edwinh1415
    An outstanding dealership with excellent customer service and a true opportunity giving dealership that well help you if you help them. | Read Full Review
    3/5/2024 12:00:00 AM | DealerRater
  • ★★★★★ ejlloyd1953
    Device rep John was more than understanding and very helpful to solve this problem with my Gladiator | Read Full Review
    3/5/2024 12:00:00 AM | DealerRater
  • ★★★★★ ejlloyd1953
    Device rep John was more than understanding and very helpful to solve this problem with my Gladiator | Read Full Review
    3/5/2024 12:00:00 AM | Cars.com
  • ★★★★★ csafety
    Great people to work with. They always make me feel comfortable when I deal with them. | Read Full Review
    3/3/2024 12:00:00 AM | Cars.com
  • ★★★★★ csafety
    Great people to work with. They always make me feel comfortable when I deal with them. | Read Full Review
    3/3/2024 12:00:00 AM | DealerRater
  • ★★★★★ tinaphamlaw
    Thank you for taking care of my car & providing great service! Five star all the way! | Read Full Review
    3/2/2024 12:00:00 AM | DealerRater
  • ★★★★★ jw6530
    Good service, very accommodating and efficient. Waiting rooms were comfortable and technicians are very professional. | Read Full Review
    3/2/2024 12:00:00 AM | DealerRater
  • ★★★★★ raymond.mary
    Everyone is so professional, welcoming and helpful. I felt very comfortable in the lobby. The lobby was very clean. | Read Full Review
    3/2/2024 12:00:00 AM | DealerRater
  • ★★★★★ jw6530
    Good service, very accommodating and efficient. Waiting rooms were comfortable and technicians are very professional. | Read Full Review
    3/2/2024 12:00:00 AM | Cars.com
  • ★★★★★ tinaphamlaw
    Thank you for taking care of my car & providing great service! Five star all the way! | Read Full Review
    3/2/2024 12:00:00 AM | Cars.com
  • ★★★★★ raymond.mary
    Everyone is so professional, welcoming and helpful. I felt very comfortable in the lobby. The lobby was very clean. | Read Full Review
    3/2/2024 12:00:00 AM | Cars.com
  • ★★★★★ MsSpears_b
    I really appreciate the quick service, being able to get in and out in a reasonable amount of time. | Read Full Review
    3/2/2024 12:00:00 AM | Cars.com
  • ★★★★★ MsSpears_b
    I really appreciate the quick service, being able to get in and out in a reasonable amount of time. | Read Full Review
    3/2/2024 12:00:00 AM | DealerRater
  • ★★★★★ typo427
    Mary Segura was my service advisor at NW Dodge and did a great job facilitating my service & repair! Brice M. was the customer service representative that I worked with through the Dodge/Chysler customer service department and he did a very thorough and amazing job handling the warranty work that was performed. Very happy Ram custome | Read Full Review
    3/1/2024 12:00:00 AM | DealerRater
  • ★★★★★ typo427
    Mary Segura was my service advisor at NW Dodge and did a great job facilitating my service & repair! Brice M. was the customer service representative that I worked with through the Dodge/Chysler customer service department and he did a very thorough and amazing job handling the warranty work that was performed. Very happy Ram custome | Read Full Review
    3/1/2024 12:00:00 AM | Cars.com
  • ★★★★★ jaysaguilar2004
    We’ll have to see how it goes with the promptness of getting on the repairs do to my Jeep. | Read Full Review
    3/1/2024 12:00:00 AM | Cars.com
  • ★★★★★ jaysaguilar2004
    We’ll have to see how it goes with the promptness of getting on the repairs do to my Jeep. | Read Full Review
    3/1/2024 12:00:00 AM | DealerRater
  • ★★★★★ garrett Wilson
    brought my truck in for an oil change, while there I was told my windshield wiper fluid no longer worked(was working fine prior to bringing it in) they tried to get me to pay $220 to diagnose the problem. I got under the car myself and found out the tech disconnected my hose to the reservoir. tried to call in and talk to a manager ab | Read Full Review
    3/1/2024 12:00:00 AM | Google
  • ★★★★★ Opaunetto
    It’s good to know you are in good hands and they will go the extra mile for you. | Read Full Review
    2/29/2024 12:00:00 AM | DealerRater
  • ★★★★★ r.wagley
    Over the past few months I have brought in over 20 ProMaster vans and Matthew has help with getting all services and recalls done on each van as well as keeping me up to date when vans are ready for pickup. | Read Full Review
    2/29/2024 12:00:00 AM | DealerRater
  • ★★★★★ CBEADDY
    Over our long relationship with your dealership servicing all our family vehicles, we have always received prompt, thorough, consistent quality of service that goes above and beyond. We recommend Northwest CJDR service dept to all our friends & family. Keep up the good work. And we will see you again soon! | Read Full Review
    2/29/2024 12:00:00 AM | DealerRater
  • ★★★★★ Opaunetto
    Good really love the kids and the boys at the store great people and energy | Read Full Review
    2/29/2024 12:00:00 AM | DealerRater
  • ★★★★★ Opaunetto
    Good really love the kids and the boys at the store great people and energy | Read Full Review
    2/29/2024 12:00:00 AM | Cars.com
  • ★★★★★ Opaunetto
    It’s good to know you are in good hands and they will go the extra mile for you. | Read Full Review
    2/29/2024 12:00:00 AM | Cars.com
  • ★★★★★ r.wagley
    Over the past few months I have brought in over 20 ProMaster vans and Matthew has help with getting all services and recalls done on each van as well as keeping me up to date when vans are ready for pickup. | Read Full Review
    2/29/2024 12:00:00 AM | Cars.com
  • ★★★★★ CBEADDY
    Over our long relationship with your dealership servicing all our family vehicles, we have always received prompt, thorough, consistent quality of service that goes above and beyond. We recommend Northwest CJDR service dept to all our friends & family. Keep up the good work. And we will see you again soon! | Read Full Review
    2/29/2024 12:00:00 AM | Cars.com
  • ★★★★★ abdullahelaker
    It's always something with the service department, haven't had issues with Justin while he was employed, after that its always something (harassment messages about my survey feedback at 5AM, even when I asked don't contact me. Waiting 5 hours for a regular oil change and rotation while having an appointment. Missing my request and tr | Read Full Review
    2/29/2024 12:00:00 AM | Cars.com
  • ★★★★★ abdullahelaker
    It's always something with the service department, haven't had issues with Justin while he was employed, after that its always something (harassment messages about my survey feedback at 5AM, even when I asked don't contact me. Waiting 5 hours for a regular oil change and rotation while having an appointment. Missing my request and tr | Read Full Review
    2/29/2024 12:00:00 AM | DealerRater
  • ★★★★★ godsuperwoman
    Thank you Matthew for the exceptional service so early in the morning and for knowing your customers. | Read Full Review
    2/28/2024 12:00:00 AM | DealerRater
  • ★★★★★ scott meza
    Great service, everyone was really nice and made me feel important, which is exactly how i want to feel after buying a $96,000 vehicle. Keep up the good work and you will have a customer for life ! Rock on !! | Read Full Review
    2/28/2024 12:00:00 AM | DealerRater
  • ★★★★★ scott meza
    Great service, everyone was really nice and made me feel important, which is exactly how i want to feel after buying a $96,000 vehicle. Keep up the good work and you will have a customer for life ! Rock on !! | Read Full Review
    2/28/2024 12:00:00 AM | Cars.com
  • ★★★★★ godsuperwoman
    Thank you Matthew for the exceptional service so early in the morning and for knowing your customers. | Read Full Review
    2/28/2024 12:00:00 AM | Cars.com
  • ★★★★★ tdotson21
    My Jeep Gladiator was in the shop 4 times before they figured out it was the third brake light that was grounded. They changed 4 batteries trying to figure it out. The service advisor would only text me and then wouldnt even return text when i ask questions. He scheduled me a ride and had the pickup location wrong twice and the deliv | Read Full Review
    2/28/2024 12:00:00 AM | Cars.com
  • ★★★★★ tdotson21
    My Jeep Gladiator was in the shop 4 times before they figured out it was the third brake light that was grounded. They changed 4 batteries trying to figure it out. The service advisor would only text me and then wouldnt even return text when i ask questions. He scheduled me a ride and had the pickup location wrong twice and the deliv | Read Full Review
    2/28/2024 12:00:00 AM | DealerRater
  • ★★★★★ Raina Bradley
    PLEASE AVOID THIS DEALERSHIP BY ALL MEANS. Recently took my Jeep Compass for an alignment and oil change. My appointment was set for 9:20am and was told it was going to take about an hour or so for service. I sat until at least 11am. After the job was done Janell from the service dept told me that the mechanic found a small oil leak | Read Full Review
    2/28/2024 12:00:00 AM | Google
  • ★★★★★ tea3002001
    This dealership staff is always friendly and very clean . They will go out of there way to make you happy . That’s why this is my dealership | Read Full Review
    2/27/2024 12:00:00 AM | DealerRater
  • ★★★★★ blackjackkid
    Excellent service , very attentive. Will continue using service department. Thank you to Mary and Justin. | Read Full Review
    2/27/2024 12:00:00 AM | DealerRater
  • ★★★★★ markclarke8
    Great experience over all. The truck I purchased was brand new but did not have an owners manual or the towing accessories that are supposed to come with the vehicle and I am still waiting for them over a month later. | Read Full Review
    2/27/2024 12:00:00 AM | DealerRater
  • ★★★★★ markclarke8
    Great experience over all. The truck I purchased was brand new but did not have an owners manual or the towing accessories that are supposed to come with the vehicle and I am still waiting for them over a month later. | Read Full Review
    2/27/2024 12:00:00 AM | Cars.com
  • ★★★★★ tea3002001
    This dealership staff is always friendly and very clean . They will go out of there way to make you happy . That’s why this is my dealership | Read Full Review
    2/27/2024 12:00:00 AM | Cars.com
  • ★★★★★ blackjackkid
    Excellent service , very attentive. Will continue using service department. Thank you to Mary and Justin. | Read Full Review
    2/27/2024 12:00:00 AM | Cars.com
  • ★★★★★ parker6669
    In 2010 I purchase my Chrysler Town and Country minivan at the Northwest Chrysler dealership. In all the years since, Northwest Chrysler has performed maintenance and repair on my van. The service advisors and the Service Department have been most professional, as well as, knowledgeable of the problems faced in taking care of my van. | Read Full Review
    2/25/2024 12:00:00 AM | Cars.com
  • ★★★★★ hokenny05
    Friendly and quick! Love coming here. They were very busy but luckily I had an appointment | Read Full Review
    2/25/2024 12:00:00 AM | Cars.com
  • ★★★★★ parker6669
    In 2010 I purchase my Chrysler Town and Country minivan at the Northwest Chrysler dealership. In all the years since, Northwest Chrysler has performed maintenance and repair on my van. The service advisors and the Service Department have been most professional, as well as, knowledgeable of the problems faced in taking care of my van. | Read Full Review
    2/25/2024 12:00:00 AM | DealerRater
  • ★★★★★ hokenny05
    Friendly and quick! Love coming here. They were very busy but luckily I had an appointment | Read Full Review
    2/25/2024 12:00:00 AM | DealerRater
  • ★★★★★ Javier Macias
    Thank you very much for your service and attention that you gave me with my Jeep | Read Full Review
    2/24/2024 12:00:00 AM | DealerRater
  • ★★★★★ Javier Macias
    Thank you very much for your service and attention that you gave me with my Jeep | Read Full Review
    2/24/2024 12:00:00 AM | Cars.com
  • ★★★★★ abel.lara
    I received a txt from dealership stating I had a recall issue . I speak to someone at dealership. They inform me that the part needs to ne ordered them schedule me to come in. When the appointment time comes I am informed that no parts and they must be ordered for a particular VIN number. I am waiting to receive a call to let me know | Read Full Review
    2/24/2024 12:00:00 AM | Cars.com
  • ★★★★★ abel.lara
    I received a txt from dealership stating I had a recall issue . I speak to someone at dealership. They inform me that the part needs to ne ordered them schedule me to come in. When the appointment time comes I am informed that no parts and they must be ordered for a particular VIN number. I am waiting to receive a call to let me know | Read Full Review
    2/24/2024 12:00:00 AM | DealerRater
  • ★★★★★ jorge36
    From the moment I talked to Stephen on the phone about what I was looking for to see he was very informative about what each trim of the type of truck I was looking for included. | Read Full Review
    2/23/2024 12:00:00 AM | DealerRater
  • ★★★★★ sandycravey
    Always do a wonderful job! Great service team! Also, good coffee bar! convenient! Always ready to take care of me should I need a ride. | Read Full Review
    2/23/2024 12:00:00 AM | DealerRater
  • ★★★★★ jorge36
    From the moment I talked to Stephen on the phone about what I was looking for to see he was very informative about what each trim of the type of truck I was looking for included. | Read Full Review
    2/23/2024 12:00:00 AM | Cars.com
  • ★★★★★ sandycravey
    Always do a wonderful job! Great service team! Also, good coffee bar! convenient! Always ready to take care of me should I need a ride. | Read Full Review
    2/23/2024 12:00:00 AM | Cars.com
  • ★★★★★ PPirtle
    Awesome experience with service. Brand new truck and battery was bad. Brought it in, and they just changed it out and got me on my way. Did take 3 1/2 hours, but they were pleasant and helpful. Definitely had the best price on my brand new Ram truck. | Read Full Review
    2/22/2024 12:00:00 AM | Cars.com
  • ★★★★★ tinaphamlaw
    Great service, got me in and out in no time. Thank you for always taking good care of my car! | Read Full Review
    2/22/2024 12:00:00 AM | Cars.com
  • ★★★★★ tinaphamlaw
    Great service, got me in and out in no time. Thank you for always taking good care of my car! | Read Full Review
    2/22/2024 12:00:00 AM | DealerRater
  • ★★★★★ PPirtle
    Awesome experience with service. Brand new truck and battery was bad. Brought it in, and they just changed it out and got me on my way. Did take 3 1/2 hours, but they were pleasant and helpful. Definitely had the best price on my brand new Ram truck. | Read Full Review
    2/22/2024 12:00:00 AM | DealerRater
  • ★★★★★ Jim Zeigler
    I've bought a lot of cars in my lifetime, and I gotta say William Vaca may be the most upfront & straight-shooting salesmen I've dealt with. It's refreshing to interact with a sales guy that actually knows the product. | Read Full Review
    2/22/2024 12:00:00 AM | Google
  • ★★★★★ Celeste Marie
    This place is HORRIBLE....COMMUNICATION IS SO BAD, they had my truck for 2 weeks...and lied about the quality check stated that it drove like new...charged me the diagnostic fee....I went to pick up and the receipt states the customer declined repairs...Wth....I told the youngman...what repairs.?? I have not had any phone calls nor t | Read Full Review
    2/22/2024 12:00:00 AM | Google
  • ★★★★★ celrios0103
    This place just put my truck on back burner ....claimed to have fixed and took the money for diagnostic fee....they allowed me to drive off with wires touching thank God nothing serious happened....bow they have had my truck over a month and are trying to charge me over 5k...the communication here is HORRIBLE and they never return ph | Read Full Review
    2/22/2024 12:00:00 AM | DealerRater
  • ★★★★★ celrios0103
    This place just put my truck on back burner ....claimed to have fixed and took the money for diagnostic fee....they allowed me to drive off with wires touching thank God nothing serious happened....bow they have had my truck over a month and are trying to charge me over 5k...the communication here is HORRIBLE and they never return ph | Read Full Review
    2/22/2024 12:00:00 AM | Cars.com
  • ★★★★★ cjkulhanek25
    Great purchase experience an customer service thank you words to get to fifteen words yea | Read Full Review
    2/21/2024 12:00:00 AM | Cars.com
  • ★★★★★ montalvo7777
    Everything was great. I don't need to use 15 words. Now you are missing me off. | Read Full Review
    2/21/2024 12:00:00 AM | Cars.com
  • ★★★★★ alvaradoyovani
    Great customer service, great communication. Fast and efficient service. Would recommend to friends and family. | Read Full Review
    2/21/2024 12:00:00 AM | Cars.com
  • ★★★★★ cjkulhanek25
    Great purchase experience an customer service thank you words to get to fifteen words yea | Read Full Review
    2/21/2024 12:00:00 AM | DealerRater
  • ★★★★★ montalvo7777
    Everything was great. I don't need to use 15 words. Now you are missing me off. | Read Full Review
    2/21/2024 12:00:00 AM | DealerRater
  • ★★★★★ alvaradoyovani
    Great customer service, great communication. Fast and efficient service. Would recommend to friends and family. | Read Full Review
    2/21/2024 12:00:00 AM | DealerRater
  • ★★★★★ Edna Taylor
    Great inventory, awesome people and a relatively painless transaction ?? Okay, having to revise this a bit because while the purchase of the car was seamless, it has been almost two months and I am STILL waiting for them to transfer my vanity plates to the new car. Harrumph. I have called MANY times and told the same thing, "we are | Read Full Review
    2/21/2024 12:00:00 AM | Google
  • ★★★★★ Satoshi SacaMocos
    I bought a Ram 2022 for haul a trailer and after 12 hours I tried to pull it and the suspension don’t work that expected. I try to change it and the tell me the business it close and just can do a trade in for it again. Don’t waste your time on this place | Read Full Review
    2/20/2024 12:00:00 AM | Google
  • ★★★★★ dawn_in_katy
    I worked with Tim Wuneburger and he was super knowledgeable. Made my Jeep-buying experience very smooth. | Read Full Review
    2/19/2024 12:00:00 AM | DealerRater
  • ★★★★★ jmp181993
    One of the best ram dealerships in the area, prices and service are better and faster than others i been to | Read Full Review
    2/19/2024 12:00:00 AM | DealerRater
  • ★★★★★ dawn_in_katy
    I worked with Tim Wuneburger and he was super knowledgeable. Made my Jeep-buying experience very smooth. | Read Full Review
    2/19/2024 12:00:00 AM | Cars.com
  • ★★★★★ jmp181993
    One of the best ram dealerships in the area, prices and service are better and faster than others i been to | Read Full Review
    2/19/2024 12:00:00 AM | Cars.com
  • ★★★★★ rkegn15
    Terrican was very attentive and listened to my needs. My trade in was awesome. Very seamless transaction. | Read Full Review
    2/19/2024 12:00:00 AM | Cars.com
  • ★★★★★ rkegn15
    Terrican was very attentive and listened to my needs. My trade in was awesome. Very seamless transaction. | Read Full Review
    2/19/2024 12:00:00 AM | DealerRater
  • ★★★★★ steinmetz0013
    The service I received at Northwest Dodge when I had my oil changed prior to a long road trip was exemplary. I recommend that everyone that owns a jeep has their vehicle serviced here. | Read Full Review
    2/17/2024 12:00:00 AM | DealerRater
  • ★★★★★ SCS043022
    You guys are great! Customers service so far and has been great and umm umm!! | Read Full Review
    2/17/2024 12:00:00 AM | DealerRater
  • ★★★★★ Javier Macias
    very good service and attention from Jose, he was attentive to my needs and had good communication | Read Full Review
    2/17/2024 12:00:00 AM | DealerRater
  • ★★★★★ steinmetz0013
    The service I received at Northwest Dodge when I had my oil changed prior to a long road trip was exemplary. I recommend that everyone that owns a jeep has their vehicle serviced here. | Read Full Review
    2/17/2024 12:00:00 AM | Cars.com
  • ★★★★★ Javier Macias
    very good service and attention from Jose, he was attentive to my needs and had good communication | Read Full Review
    2/17/2024 12:00:00 AM | Cars.com
  • ★★★★★ SCS043022
    You guys are great! Customers service so far and has been great and umm umm!! | Read Full Review
    2/17/2024 12:00:00 AM | Cars.com
  • ★★★★★ Mohanad Sabeeh
    They called me and they said your Truck value been increased. We would like to buy it from you after they waste my time on the weekend they came up with numbers less than what they offer with $8000 and then they start to convince me to buy a Car from them by saying we will give you good deal if you trade it , what scam people? They j | Read Full Review
    2/17/2024 12:00:00 AM | Google
  • ★★★★★ D Z
    I recently took my truck in for a couple of recalls and a def fuel sensor issue. To make a long story short, the truck was in 15 days. By the time it was ready for me, I was told my truck battery, one in which I have never had an issue with, was dead and that I would need to buy a new one. Of course, to buy from them was 500 dollars | Read Full Review
    2/16/2024 12:00:00 AM | Google
  • ★★★★★ Stewart Berry
    HORRIBLE customer service. Service department needs IMMEDIATE customer service training. Service advisor wasn’t in the mood to help me and made the experience just terrible. Service manager was supposed to contact me, however they ducked and dodged following up with me. When I was buying my vehicle from here, they were on their best | Read Full Review
    2/16/2024 12:00:00 AM | Google
  • ★★★★★ acevedovictor48
    La ubicación y el personal de ventas y financiero muy profesionales y atentos y amables | Read Full Review
    2/15/2024 12:00:00 AM | DealerRater
  • ★★★★★ acevedovictor48
    La ubicación y el personal de ventas y financiero muy profesionales y atentos y amables | Read Full Review
    2/15/2024 12:00:00 AM | Cars.com
  • ★★★★★ firefight604
    The service writers were very attentive and helpful. They bent over backwards to make my experience memorable and helpful. Very positive. | Read Full Review
    2/14/2024 12:00:00 AM | Cars.com
  • ★★★★★ David@easthaminc.com
    Polite courteous professional Knew what I wanted told them and negotiated a little and did the deal in an hour | Read Full Review
    2/14/2024 12:00:00 AM | Cars.com
  • ★★★★★ shovokhan141
    Sales person was very professional and sales manager was knowledgeable. Both together was able to get me deal. | Read Full Review
    2/14/2024 12:00:00 AM | Cars.com
  • ★★★★★ sgt.stevetrahan
    Had overall outstanding experience. The wait was not long and the service advisor was curious. | Read Full Review
    2/14/2024 12:00:00 AM | Cars.com
  • ★★★★★ ken.bert67
    Thanks for All that you helped us with. ?? Look forward in continuing business with you. | Read Full Review
    2/14/2024 12:00:00 AM | Cars.com
  • ★★★★★ KRICHARDS5
    LOVE THE NEW CHANGES!! FELT VERY WELCOME FROM START TO FINISH KRISTEN KEEP ME UP TO DATE | Read Full Review
    2/14/2024 12:00:00 AM | Cars.com
  • ★★★★★ sgt.stevetrahan
    Had overall outstanding experience. The wait was not long and the service advisor was curious. | Read Full Review
    2/14/2024 12:00:00 AM | DealerRater
  • ★★★★★ ken.bert67
    Thanks for All that you helped us with. ?? Look forward in continuing business with you. | Read Full Review
    2/14/2024 12:00:00 AM | DealerRater
  • ★★★★★ David@easthaminc.com
    Polite courteous professional Knew what I wanted told them and negotiated a little and did the deal in an hour | Read Full Review
    2/14/2024 12:00:00 AM | DealerRater
  • ★★★★★ KRICHARDS5
    LOVE THE NEW CHANGES!! FELT VERY WELCOME FROM START TO FINISH KRISTEN KEEP ME UP TO DATE | Read Full Review
    2/14/2024 12:00:00 AM | DealerRater
  • ★★★★★ firefight604
    The service writers were very attentive and helpful. They bent over backwards to make my experience memorable and helpful. Very positive. | Read Full Review
    2/14/2024 12:00:00 AM | DealerRater
  • ★★★★★ shovokhan141
    Sales person was very professional and sales manager was knowledgeable. Both together was able to get me deal. | Read Full Review
    2/14/2024 12:00:00 AM | DealerRater
  • ★★★★★ g.sanzo
    I had a recall on my truck and when I brought it in, I informed the service writer that I had a burnt out running light. The technician fixed the recall issue and I was told that my tail light was working now, because it was somehow malfunctioning due to a sensor. 2 weeks later the tail light went out again. During my last scheduled | Read Full Review
    2/14/2024 12:00:00 AM | DealerRater
  • ★★★★★ g.sanzo
    I had a recall on my truck and when I brought it in, I informed the service writer that I had a burnt out running light. The technician fixed the recall issue and I was told that my tail light was working now, because it was somehow malfunctioning due to a sensor. 2 weeks later the tail light went out again. During my last scheduled | Read Full Review
    2/14/2024 12:00:00 AM | Cars.com
  • ★★★★★ DamagedJeep
    Damaged jeep. Asked about it and havent heard back. They were going to look at the video | Read Full Review
    2/14/2024 12:00:00 AM | Cars.com
  • ★★★★★ DamagedJeep
    Damaged jeep. Asked about it and havent heard back. They were going to look at the video | Read Full Review
    2/14/2024 12:00:00 AM | DealerRater
  • ★★★★★ evilbutbeautiful
    Able to get me what I wanted in a reasonable price Wife was happy when she left the dealership with a vehicle she wanted | Read Full Review
    2/13/2024 12:00:00 AM | DealerRater
  • ★★★★★ evilbutbeautiful
    Able to get me what I wanted in a reasonable price Wife was happy when she left the dealership with a vehicle she wanted | Read Full Review
    2/13/2024 12:00:00 AM | Cars.com
  • ★★★★★ JGARZA101
    Jason the sale manager is very customer oriented. He took care of the the issues that were present during the sale . Tim the sales person was also helpful. | Read Full Review
    2/13/2024 12:00:00 AM | Cars.com
  • ★★★★★ JGARZA101
    Jason the sale manager is very customer oriented. He took care of the the issues that were present during the sale . Tim the sales person was also helpful. | Read Full Review
    2/13/2024 12:00:00 AM | DealerRater
  • ★★★★★ yolandagude
    Eric made the process of owning a second car very easy. See him if you want less of the hassle. | Read Full Review
    2/12/2024 12:00:00 AM | DealerRater
  • ★★★★★ Michaela Lindberg
    Victor was amazing! He wasnt pushy at all, he worked with my fiance and i to get us into what we wanted! Couldnt be happier, thank you Victor! | Read Full Review
    2/12/2024 12:00:00 AM | Google
  • ★★★★★ yolandagude
    Eric made the process of owning a second car very easy. See him if you want less of the hassle. | Read Full Review
    2/12/2024 12:00:00 AM | Cars.com
  • ★★★★★ DANIEL.HOUSTON
    Had overall outstanding experience. Battery died 2days after I drove out lot. Had to miss work one day. Northwest had tow truck at my house by 9 am had truck fixed next day and provided a loaner car. Could not have provided better customer device., in a tough situation | Read Full Review
    2/10/2024 12:00:00 AM | Cars.com
  • ★★★★★ jimmyayala2007
    Jessie Barona helped me at this dealership. He was knowledgeable and understanding of my needs. So was the financial manager | Read Full Review
    2/10/2024 12:00:00 AM | Cars.com
  • ★★★★★ DANIEL.HOUSTON
    Had overall outstanding experience. Battery died 2days after I drove out lot. Had to miss work one day. Northwest had tow truck at my house by 9 am had truck fixed next day and provided a loaner car. Could not have provided better customer device., in a tough situation | Read Full Review
    2/10/2024 12:00:00 AM | DealerRater
  • ★★★★★ jimmyayala2007
    Jessie Barona helped me at this dealership. He was knowledgeable and understanding of my needs. So was the financial manager | Read Full Review
    2/10/2024 12:00:00 AM | DealerRater
  • ★★★★★ jmc77095
    Very professional service personnel and a very impressive dealership, I would use this location again. | Read Full Review
    2/9/2024 12:00:00 AM | DealerRater
  • ★★★★★ jmc77095
    Very professional service personnel and a very impressive dealership, I would use this location again. | Read Full Review
    2/9/2024 12:00:00 AM | Cars.com
  • ★★★★★ Ray Trevino
    Good service and tacos were delicious. | Read Full Review
    2/8/2024 12:00:00 AM | Google
  • ★★★★★ thaik
    I recently had the pleasure of visiting Northwest Chrysler, Jeep Dodge for service on my vehicle, and I must say, they exceeded all my expectations. The efficiency of their service department is unmatched, ensuring a quick turnaround without sacrificing quality. But what truly sets them apart is their exceptional customer service. Fr | Read Full Review
    2/7/2024 12:00:00 AM | DealerRater
  • ★★★★★ galeano_babyphat
    I love this dealer, best people there working always helpful and nice. Thank you for always doing that great job! | Read Full Review
    2/7/2024 12:00:00 AM | DealerRater
  • ★★★★★ chrystalcarlton
    Easy process Took time to explain everything. Was polite and got me best deal he could | Read Full Review
    2/7/2024 12:00:00 AM | DealerRater
  • ★★★★★ chrystalcarlton
    Easy process Took time to explain everything. Was polite and got me best deal he could | Read Full Review
    2/7/2024 12:00:00 AM | Cars.com
  • ★★★★★ thaik
    I recently had the pleasure of visiting Northwest Chrysler, Jeep Dodge for service on my vehicle, and I must say, they exceeded all my expectations. The efficiency of their service department is unmatched, ensuring a quick turnaround without sacrificing quality. But what truly sets them apart is their exceptional customer service. Fr | Read Full Review
    2/7/2024 12:00:00 AM | Cars.com
  • ★★★★★ galeano_babyphat
    I love this dealer, best people there working always helpful and nice. Thank you for always doing that great job! | Read Full Review
    2/7/2024 12:00:00 AM | Cars.com
  • ★★★★★ Nashica
    Items inside car were damaged upon regaining possession. I will never come here again!! The damage was not pre existing and really don't even understand why the fear area was even tampered with but I'm not a mechanic so I'll never know | Read Full Review
    2/7/2024 12:00:00 AM | Cars.com
  • ★★★★★ Nashica
    Items inside car were damaged upon regaining possession. I will never come here again!! The damage was not pre existing and really don't even understand why the fear area was even tampered with but I'm not a mechanic so I'll never know | Read Full Review
    2/7/2024 12:00:00 AM | DealerRater
  • ★★★★★ lataisha96
    I service advisor was awesome! He kept us in the loop and let us know what was going on every step of the way. | Read Full Review
    2/6/2024 12:00:00 AM | DealerRater
  • ★★★★★ alexb
    The work performed by the technician was satisfactory. The service rep area needs improvement because I was left waiting upon check-out. | Read Full Review
    2/6/2024 12:00:00 AM | DealerRater
  • ★★★★★ pauldo524
    Very good customer service , I would recommend it to my friends and family, service advisor are friendly | Read Full Review
    2/6/2024 12:00:00 AM | DealerRater
  • ★★★★★ sarz007
    Experience Rating: 10/10 - Truly Astounded! From the instant I encountered Matthew Glassler at Northwest Jeep, I felt a sense of assurance. His authentic friendliness, coupled with his unmatched professionalism, transformed the entire service experience into something extraordinary. He was not merely repairing my car; he was cultivat | Read Full Review
    2/6/2024 12:00:00 AM | DealerRater
  • ★★★★★ sarz007
    Overall Experience: 10/10 - Beyond Impressed! From the moment I met Matthew Glassler at Northwest Jeep, I knew I was in good hands. His genuine warmth, combined with his unparalleled professionalism, made the entire service experience exceptional. He wasn't just fixing my car; he was building trust and instilling confidence in me and | Read Full Review
    2/6/2024 12:00:00 AM | DealerRater
  • ★★★★★ sarz007
    1. Overall Experience: 10/10 Matthew Glassler provided an exceptional service experience. His professionalism, knowledge, and dedication to customer satisfaction were truly outstanding. 2. Communication: 10/10 Matthew consistently kept me informed about the progress of my service. He explained everything in a clear and concise manner | Read Full Review
    2/6/2024 12:00:00 AM | DealerRater
  • ★★★★★ sarz007
    Overall Experience: 10/10 - Beyond Impressed! From the moment I met Matthew Glassler at Northwest Jeep, I knew I was in good hands. His genuine warmth, combined with his unparalleled professionalism, made the entire service experience exceptional. He wasn't just fixing my car; he was building trust and instilling confidence in me and | Read Full Review
    2/6/2024 12:00:00 AM | Cars.com
  • ★★★★★ sarz007
    Experience Rating: 10/10 - Truly Astounded! From the instant I encountered Matthew Glassler at Northwest Jeep, I felt a sense of assurance. His authentic friendliness, coupled with his unmatched professionalism, transformed the entire service experience into something extraordinary. He was not merely repairing my car; he was cultivat | Read Full Review
    2/6/2024 12:00:00 AM | Cars.com
  • ★★★★★ lataisha96
    I service advisor was awesome! He kept us in the loop and let us know what was going on every step of the way. | Read Full Review
    2/6/2024 12:00:00 AM | Cars.com
  • ★★★★★ pauldo524
    Very good customer service , I would recommend it to my friends and family, service advisor are friendly | Read Full Review
    2/6/2024 12:00:00 AM | Cars.com
  • ★★★★★ sarz007
    1. Overall Experience: 10/10 Matthew Glassler provided an exceptional service experience. His professionalism, knowledge, and dedication to customer satisfaction were truly outstanding. 2. Communication: 10/10 Matthew consistently kept me informed about the progress of my service. He explained everything in a clear and concise manner | Read Full Review
    2/6/2024 12:00:00 AM | Cars.com
  • ★★★★★ alexb
    The work performed by the technician was satisfactory. The service rep area needs improvement because I was left waiting upon check-out. | Read Full Review
    2/6/2024 12:00:00 AM | Cars.com
  • ★★★★★ tarverannie
    I love going to this dealership. The service is GREAT and the staff are ALWAYS nice and friendly. The coffee is also AMAZING. Thank you for your EXCELLENT service. | Read Full Review
    2/5/2024 12:00:00 AM | Cars.com
  • ★★★★★ tarverannie
    I love going to this dealership. The service is GREAT and the staff are ALWAYS nice and friendly. The coffee is also AMAZING. Thank you for your EXCELLENT service. | Read Full Review
    2/5/2024 12:00:00 AM | DealerRater
  • ★★★★★ Mike Scott
    I've purchased many vehicles at northwest Dodge. Usually ram heavy duty trucks and heavy duty vans. My old sales rep retired after dealing with him for almost twenty years and had to find a new sales rep. Tim and he's managing team are great once they figure me out. Tim and Ryan where fantastic and helped this small business get | Read Full Review
    2/5/2024 12:00:00 AM | Google
  • ★★★★★ Dana Teate
    This dealership is horrible. My son purchased one from this dealership approximately 4 years ago. First impression was a great impression of course because we were purchasing one of their vehicles. After the sell it appears they do not care anymore. Fast forward he purchased a jeep due to him wrecking his car, however it was not from | Read Full Review
    2/5/2024 12:00:00 AM | Google
  • ★★★★★ rgc32085
    I was robbed from your dealership service manager is aware of situation and no one has been in contact with me about the situation this is unacceptable and ridiculous i am a service manager myself and I would never allow a situation like this to go unheard and dismissed bottom line personal items and cash we stolen from my vehicle by | Read Full Review
    2/5/2024 12:00:00 AM | DealerRater
  • ★★★★★ rgc32085
    I was robbed from your dealership service manager is aware of situation and no one has been in contact with me about the situation this is unacceptable and ridiculous i am a service manager myself and I would never allow a situation like this to go unheard and dismissed bottom line personal items and cash we stolen from my vehicle by | Read Full Review
    2/5/2024 12:00:00 AM | Cars.com
  • ★★★★★ jgriffintes
    Mary was very attentive and answered all of our questions and made sure the service tech went through every inch of the vehicle since this was our 3rd time coming back for the same issue. | Read Full Review
    2/4/2024 12:00:00 AM | Cars.com
  • ★★★★★ kaitlin_renee
    Very impressed with the level of service I received. Everyone was super nice and my sales consultant Gregory was very attentive. Overall it was a great buying experience! | Read Full Review
    2/4/2024 12:00:00 AM | Cars.com
  • ★★★★★ ANASILVIAGALLO
    Good attention, friendly and excellent service from the guy who perform the service , and fast | Read Full Review
    2/4/2024 12:00:00 AM | Cars.com
  • ★★★★★ mahsanx
    Very great customer service even one was so helpful and friendly i was there for a trade in and I had no issues. | Read Full Review
    2/4/2024 12:00:00 AM | Cars.com
  • ★★★★★ BRENNANH213
    Great customer service through and through. Jess was extremely helpful and attentive. Had a wonderful experience | Read Full Review
    2/4/2024 12:00:00 AM | Cars.com
  • ★★★★★ JHART802007
    It was good. I enjoyed it. I wish I didn't have to go on 3 days after buying my truck but it is what it is. Mary was great | Read Full Review
    2/4/2024 12:00:00 AM | Cars.com
  • ★★★★★ jgriffintes
    Mary was very attentive and answered all of our questions and made sure the service tech went through every inch of the vehicle since this was our 3rd time coming back for the same issue. | Read Full Review
    2/4/2024 12:00:00 AM | DealerRater
  • ★★★★★ JHART802007
    It was good. I enjoyed it. I wish I didn't have to go on 3 days after buying my truck but it is what it is. Mary was great | Read Full Review
    2/4/2024 12:00:00 AM | DealerRater
  • ★★★★★ BRENNANH213
    Great customer service through and through. Jess was extremely helpful and attentive. Had a wonderful experience | Read Full Review
    2/4/2024 12:00:00 AM | DealerRater
  • ★★★★★ kaitlin_renee
    Very impressed with the level of service I received. Everyone was super nice and my sales consultant Gregory was very attentive. Overall it was a great buying experience! | Read Full Review
    2/4/2024 12:00:00 AM | DealerRater
  • ★★★★★ ANASILVIAGALLO
    Good attention, friendly and excellent service from the guy who perform the service , and fast | Read Full Review
    2/4/2024 12:00:00 AM | DealerRater
  • ★★★★★ mahsanx
    Very great customer service even one was so helpful and friendly i was there for a trade in and I had no issues. | Read Full Review
    2/4/2024 12:00:00 AM | DealerRater
  • ★★★★★ Robert
    Don’t buy or take your car to this dealership for service personal items were stolen from my vehicle apple watch AirPods including cash service manager was made aware from it’s been almost 3 weeks and I’ve only received one TEXT no communication or efforts to resolve plain and simple I was robbed from and it seems like no one cares | Read Full Review
    2/4/2024 12:00:00 AM | Google
  • ★★★★★ tctransport20
    Carole is always there to answer and questions you might have. Takes time and dedication to find the right vehicle for your needs. | Read Full Review
    2/3/2024 12:00:00 AM | DealerRater
  • ★★★★★ tctransport20
    Carole is always there to answer and questions you might have. Takes time and dedication to find the right vehicle for your needs. | Read Full Review
    2/3/2024 12:00:00 AM | Cars.com
  • ★★★★★ reddcampbell59
    Good service no problems very professional. I was very satisfied with the service I had no problems whatsoever. | Read Full Review
    2/3/2024 12:00:00 AM | Cars.com
  • ★★★★★ reddcampbell59
    Good service no problems very professional. I was very satisfied with the service I had no problems whatsoever. | Read Full Review
    2/3/2024 12:00:00 AM | DealerRater
  • ★★★★★ debray638
    Excellent. No stress. Nissan has been in our family for years. Dodge dealership kept use from going next door. | Read Full Review
    2/2/2024 12:00:00 AM | DealerRater
  • ★★★★★ Stephanie Galley
    Big Shout Out to Rodrick! He is always professional, polite and a pleasure to do business with! Keep up the good work! | Read Full Review
    2/2/2024 12:00:00 AM | Google
  • ★★★★★ debray638
    Excellent. No stress. Nissan has been in our family for years. Dodge dealership kept use from going next door. | Read Full Review
    2/2/2024 12:00:00 AM | Cars.com
  • ★★★★★ jwacw30
    I usually get good service, but was not the case on this particular time. I had to call the service tech numerous times to no avail The last phone call, I was finally able to talk to him. He still did not know the status of my vehicle, he indicated he would call be back in 5 minutes, which it did not. I finally received a call the ne | Read Full Review
    2/1/2024 12:00:00 AM | Cars.com
  • ★★★★★ jwacw30
    I usually get good service, but was not the case on this particular time. I had to call the service tech numerous times to no avail The last phone call, I was finally able to talk to him. He still did not know the status of my vehicle, he indicated he would call be back in 5 minutes, which it did not. I finally received a call the ne | Read Full Review
    2/1/2024 12:00:00 AM | DealerRater
  • ★★★★★ Lyly
    They don’t call it stealership for no reason! I took my vehicle here back in 2021 and paid over $500 JUST for diagnostics alone to figure out why my car was shutting off randomly. Absolutely nothing was done and no parts were switch out or installed. They said that everything “looked fine” and that they weren’t able to figure out wh | Read Full Review
    2/1/2024 12:00:00 AM | Google
  • ★★★★★ espinozaedson
    Matt has been excellent to work with. I had not-so-good experiences at this service center in the past but when I came back and had Matt advise me on service, I feel that there’s a fair and honest service advisor who truly cares about getting people squared away with service. He has great communication skills and is always available | Read Full Review
    1/31/2024 12:00:00 AM | DealerRater
  • ★★★★★ shijun.fan
    Excellent technology, attentive service, professional service advice and the vehicle is running well so far. I am very satisfied with this service. | Read Full Review
    1/31/2024 12:00:00 AM | DealerRater
  • ★★★★★ espinozaedson
    Matt has been excellent to work with. I had not-so-good experiences at this service center in the past but when I came back and had Matt advise me on service, I feel that there’s a fair and honest service advisor who truly cares about getting people squared away with service. He has great communication skills and is always available | Read Full Review
    1/31/2024 12:00:00 AM | Cars.com
  • ★★★★★ shijun.fan
    Excellent technology, attentive service, professional service advice and the vehicle is running well so far. I am very satisfied with this service. | Read Full Review
    1/31/2024 12:00:00 AM | Cars.com
  • ★★★★★ lynseycaskey
    Great service and very efficient! Will be going back in the future for more work | Read Full Review
    1/30/2024 12:00:00 AM | Cars.com
  • ★★★★★ RDZJR520
    Jessie Barona was an excellent salesman, was very attentive,nice and answered all our questions, the trade off was simple and fast and I got the jeep I wanted at a reasonable price. | Read Full Review
    1/30/2024 12:00:00 AM | Cars.com
  • ★★★★★ sgriffin5965
    The car buying process can be frustrating, and let’s be honest, sometimes intimidating. I was pleasantly surprised to find the process with Northwest was a very easy and positive experience. | Read Full Review
    1/30/2024 12:00:00 AM | Cars.com
  • ★★★★★ vmkohrt
    Two recalls completed. Stopped in on a Friday expecting the worse. Service writer provided excellent service. Truck was checked in and I was gone in less than two hours. Excellent Service! | Read Full Review
    1/30/2024 12:00:00 AM | Cars.com
  • ★★★★★ vmkohrt
    Two recalls completed. Stopped in on a Friday expecting the worse. Service writer provided excellent service. Truck was checked in and I was gone in less than two hours. Excellent Service! | Read Full Review
    1/30/2024 12:00:00 AM | DealerRater
  • ★★★★★ RDZJR520
    Jessie Barona was an excellent salesman, was very attentive,nice and answered all our questions, the trade off was simple and fast and I got the jeep I wanted at a reasonable price. | Read Full Review
    1/30/2024 12:00:00 AM | DealerRater
  • ★★★★★ sgriffin5965
    The car buying process can be frustrating, and let’s be honest, sometimes intimidating. I was pleasantly surprised to find the process with Northwest was a very easy and positive experience. | Read Full Review
    1/30/2024 12:00:00 AM | DealerRater
  • ★★★★★ lynseycaskey
    Great service and very efficient! Will be going back in the future for more work | Read Full Review
    1/30/2024 12:00:00 AM | DealerRater
  • ★★★★★ ryan.maleki_tx
    That is the nice place to do your vehicle service.they care about you and your vehicle. | Read Full Review
    1/29/2024 12:00:00 AM | DealerRater
  • ★★★★★ ryan.maleki_tx
    That is the nice place to do your vehicle service.they care about you and your vehicle. | Read Full Review
    1/29/2024 12:00:00 AM | Cars.com
  • ★★★★★ jayG
    I brought the Jeep Grand Cherokee 2019 back again today for the 3rd time for an oil leak. | Read Full Review
    1/29/2024 12:00:00 AM | Cars.com
  • ★★★★★ jayG
    I brought the Jeep Grand Cherokee 2019 back again today for the 3rd time for an oil leak. | Read Full Review
    1/29/2024 12:00:00 AM | DealerRater
  • ★★★★★ rickmago
    Great service by Jose. Fill. Fill. Fill. Fill. Fill Fill Fill Fill Fill Fill. Fill | Read Full Review
    1/28/2024 12:00:00 AM | DealerRater
  • ★★★★★ rickmago
    Great service by Jose. Fill. Fill. Fill. Fill. Fill Fill Fill Fill Fill Fill. Fill | Read Full Review
    1/28/2024 12:00:00 AM | Cars.com
  • ★★★★★ kbour806
    Great team would recommend this dealership for service Pleasant environment clean area I should not have to put in a minimum word limit | Read Full Review
    1/27/2024 12:00:00 AM | Cars.com
  • ★★★★★ txdad2002
    I always feel like my service advisor Matt Glaser takes great care of me and he’s really interested in helping me get my car fixed quickly. | Read Full Review
    1/27/2024 12:00:00 AM | Cars.com
  • ★★★★★ wylitajohnson
    The whole Northwest CJDR dealership team is an amazing group. My experience was one to remember, very professional, friendly. | Read Full Review
    1/27/2024 12:00:00 AM | Cars.com
  • ★★★★★ raquelruiz7579
    Customer service has improved tremendously throughout the past years. Thank you for listening to our concerns. | Read Full Review
    1/27/2024 12:00:00 AM | Cars.com
  • ★★★★★ PPirtle
    A great experience. They price matched my trade in with an estimate from Carmax AND had a heavily discounted price on the truck I wanted. Had a dead battery after a week, but they changed it right out and everything is great. | Read Full Review
    1/27/2024 12:00:00 AM | Cars.com
  • ★★★★★ kbour806
    Great team would recommend this dealership for service Pleasant environment clean area I should not have to put in a minimum word limit | Read Full Review
    1/27/2024 12:00:00 AM | DealerRater
  • ★★★★★ wylitajohnson
    The whole Northwest CJDR dealership team is an amazing group. My experience was one to remember, very professional, friendly. | Read Full Review
    1/27/2024 12:00:00 AM | DealerRater
  • ★★★★★ PPirtle
    A great experience. They price matched my trade in with an estimate from Carmax AND had a heavily discounted price on the truck I wanted. Had a dead battery after a week, but they changed it right out and everything is great. | Read Full Review
    1/27/2024 12:00:00 AM | DealerRater
  • ★★★★★ txdad2002
    I always feel like my service advisor Matt Glaser takes great care of me and he’s really interested in helping me get my car fixed quickly. | Read Full Review
    1/27/2024 12:00:00 AM | DealerRater
  • ★★★★★ raquelruiz7579
    Customer service has improved tremendously throughout the past years. Thank you for listening to our concerns. | Read Full Review
    1/27/2024 12:00:00 AM | DealerRater
  • ★★★★★ travonbennett
    Dealership is Awesome. Amazing first time buyer experiences for me. I would recommend anyone who’s a first time buyer or looking for car to come here !! Ask For Tim Wuneburger. | Read Full Review
    1/27/2024 12:00:00 AM | DealerRater
  • ★★★★★ travonbennett
    Dealership is Awesome. Amazing first time buyer experiences for me. I would recommend anyone who’s a first time buyer or looking for car to come here !! Ask For Tim Wuneburger. | Read Full Review
    1/27/2024 12:00:00 AM | Cars.com
  • ★★★★★ neichellm05
    Wasn’t good services. Never came to me to see what all I needed it done on my car. Just checked me out and said I declined all other services that was never brought to my attention | Read Full Review
    1/27/2024 12:00:00 AM | Cars.com
  • ★★★★★ neichellm05
    Wasn’t good services. Never came to me to see what all I needed it done on my car. Just checked me out and said I declined all other services that was never brought to my attention | Read Full Review
    1/27/2024 12:00:00 AM | DealerRater
  • ★★★★★ richard.lay
    I very pleased with the service I was provided, Jeremy communicated and keept me updated. | Read Full Review
    1/26/2024 12:00:00 AM | DealerRater
  • ★★★★★ jacfam04
    The service rep was very helpful and easy to talk with. The wait time wasn't long. I even enjoyed the hot chocolate. Thank you for the service you provide to all customers. Thank you again! | Read Full Review
    1/26/2024 12:00:00 AM | DealerRater
  • ★★★★★ James Gilbert
    | Read Full Review
    1/26/2024 12:00:00 AM | Google
  • ★★★★★ Brennan Harrison
    Jesse and the rest of the northwest team took great care of me! I can’t thanks them enough, excellent service before and even continuing after the buying process was completed. | Read Full Review
    1/26/2024 12:00:00 AM | Google
  • ★★★★★ jacfam04
    The service rep was very helpful and easy to talk with. The wait time wasn't long. I even enjoyed the hot chocolate. Thank you for the service you provide to all customers. Thank you again! | Read Full Review
    1/26/2024 12:00:00 AM | Cars.com
  • ★★★★★ richard.lay
    I very pleased with the service I was provided, Jeremy communicated and keept me updated. | Read Full Review
    1/26/2024 12:00:00 AM | Cars.com
  • ★★★★★ Julio jaramillo
    Joshua! Went above and beyond for us ! Very knowledgeable on there inventory & knew what fit us the best! | Read Full Review
    1/25/2024 12:00:00 AM | Google
  • ★★★★★ Julio jaramillo
    | Read Full Review
    1/24/2024 12:00:00 AM | Google
  • ★★★★★ Brennan Harrison
    | Read Full Review
    1/24/2024 12:00:00 AM | Google
  • ★★★★★ janaS
    Great and professional service. Jose was very helpful. Keep up the great work! I will be back! | Read Full Review
    1/23/2024 12:00:00 AM | DealerRater
  • ★★★★★ murphyfamilyinfo
    They were able to get my car in and fixed within an hour. Great service! | Read Full Review
    1/23/2024 12:00:00 AM | DealerRater
  • ★★★★★ janaS
    Great and professional service. Jose was very helpful. Keep up the great work! I will be back! | Read Full Review
    1/23/2024 12:00:00 AM | Cars.com
  • ★★★★★ murphyfamilyinfo
    They were able to get my car in and fixed within an hour. Great service! | Read Full Review
    1/23/2024 12:00:00 AM | Cars.com
  • ★★★★★ Brenna Barnett
    | Read Full Review
    1/23/2024 12:00:00 AM | Google
  • ★★★★★ papimex1
    Good customer service & great service. Adrian was great and very courteous. Highly recommend this place for auto service. | Read Full Review
    1/22/2024 12:00:00 AM | DealerRater
  • ★★★★★ tmaxx35
    John took care of us, drove 3hrs and held the truck. Whole tram was helpful and overall great buying experience! | Read Full Review
    1/22/2024 12:00:00 AM | DealerRater
  • ★★★★★ papimex1
    Good customer service & great service. Adrian was great and very courteous. Highly recommend this place for auto service. | Read Full Review
    1/22/2024 12:00:00 AM | Cars.com
  • ★★★★★ tmaxx35
    John took care of us, drove 3hrs and held the truck. Whole tram was helpful and overall great buying experience! | Read Full Review
    1/22/2024 12:00:00 AM | Cars.com
  • ★★★★★ MS.WALKER78
    If i could give a zero I would! This placed scammed me twice! They had my car for over 3 weeks giving me the run around for the part. Not answering my questions. The Managers Khara & Daniel was no help! Kristen the advisor was no help! They never gave me the time frame for the back order of my part. I had to get that information for | Read Full Review
    1/22/2024 12:00:00 AM | Cars.com
  • ★★★★★ MS.WALKER78
    If i could give a zero I would! This placed scammed me twice! They had my car for over 3 weeks giving me the run around for the part. Not answering my questions. The Managers Khara & Daniel was no help! Kristen the advisor was no help! They never gave me the time frame for the back order of my part. I had to get that information for | Read Full Review
    1/22/2024 12:00:00 AM | DealerRater
  • ★★★★★ Brenna Barnett
    Don’t buy any service warranty!!!! They will try to say you don’t have it and when you produce proof they will try and do minor fixes and not what’s in the contract. BEWARE | Read Full Review
    1/22/2024 12:00:00 AM | Google
  • ★★★★★ campose12
    Great service and attention from the service advisor. Knowledgeable and very Friday when I arrived. | Read Full Review
    1/19/2024 12:00:00 AM | DealerRater
  • ★★★★★ lynseycaskey
    Great customer service, very quick and efficient, I will be going back in the future | Read Full Review
    1/19/2024 12:00:00 AM | DealerRater
  • ★★★★★ lynseycaskey
    Great customer service, very quick and efficient, I will be going back in the future | Read Full Review
    1/19/2024 12:00:00 AM | Cars.com
  • ★★★★★ campose12
    Great service and attention from the service advisor. Knowledgeable and very Friday when I arrived. | Read Full Review
    1/19/2024 12:00:00 AM | Cars.com
  • ★★★★★ seantalukder
    FRAUD. I bought a 2022 gmc sierra at4 with 24k miles in September of 2023. In December all 4 brake pads and rotors needed to be replaced then i was charged $2900 other aftermarket’s which was not disclosed and i declined extended warranty but finance guy included it anyway. I would like to get $2900 back. Manager name is Cindy. This | Read Full Review
    1/19/2024 12:00:00 AM | Cars.com
  • ★★★★★ seantalukder
    FRAUD. I bought a 2022 gmc sierra at4 with 24k miles in September of 2023. In December all 4 brake pads and rotors needed to be replaced then i was charged $2900 other aftermarket’s which was not disclosed and i declined extended warranty but finance guy included it anyway. I would like to get $2900 back. Manager name is Cindy. This | Read Full Review
    1/19/2024 12:00:00 AM | DealerRater
  • ★★★★★ Rob
    Friendly people that try to solve your vehicle issues. They take pride in taking care of their customers | Read Full Review
    1/18/2024 12:00:00 AM | DealerRater
  • ★★★★★ ryan.johnson
    Adrian did a great job for being new to the job. This dealership took great care of me. | Read Full Review
    1/18/2024 12:00:00 AM | DealerRater
  • ★★★★★ Rob
    Friendly people that try to solve your vehicle issues. They take pride in taking care of their customers | Read Full Review
    1/18/2024 12:00:00 AM | Cars.com
  • ★★★★★ ryan.johnson
    Adrian did a great job for being new to the job. This dealership took great care of me. | Read Full Review
    1/18/2024 12:00:00 AM | Cars.com
  • ★★★★★ rellis9
    Was the best experience I have ever had purchasing a vehicle. No pressure salesman. I worked with Ryan, Josh and Tim. Great team and will recommend this dealership to everyone I know. I will be back no doubt | Read Full Review
    1/17/2024 12:00:00 AM | Cars.com
  • ★★★★★ Danielle Garza
    Quick friendly service, vehicle ready before estimated time. Appreciate the communication, wish prices lower. Times are hard for many with large inflation. Thank you for the good work and fast service. | Read Full Review
    1/17/2024 12:00:00 AM | Cars.com
  • ★★★★★ rellis9
    Was the best experience I have ever had purchasing a vehicle. No pressure salesman. I worked with Ryan, Josh and Tim. Great team and will recommend this dealership to everyone I know. I will be back no doubt | Read Full Review
    1/17/2024 12:00:00 AM | DealerRater
  • ★★★★★ Danielle Garza
    Quick friendly service, vehicle ready before estimated time. Appreciate the communication, wish prices lower. Times are hard for many with large inflation. Thank you for the good work and fast service. | Read Full Review
    1/17/2024 12:00:00 AM | DealerRater
  • ★★★★★ Khaled Shatnawi
    Thanks to Mr Jesse and Mr Lee that makes the deal happen It was a great experience ?? 5X?? | Read Full Review
    1/17/2024 12:00:00 AM | Google
  • ★★★★★ jmtran99
    Eric was a good salesman and very courteous and professional. I was confused about the Finance part because the discount on the “package for gps and ceramic waxing “ was not applied. I didn’t understand the calculations during the Financing meeting and felt rushed. | Read Full Review
    1/17/2024 12:00:00 AM | DealerRater
  • ★★★★★ jmtran99
    Eric was a good salesman and very courteous and professional. I was confused about the Finance part because the discount on the “package for gps and ceramic waxing “ was not applied. I didn’t understand the calculations during the Financing meeting and felt rushed. | Read Full Review
    1/17/2024 12:00:00 AM | Cars.com
  • ★★★★★ Jesseo3
    I bought a lot of cars in my days but never had a service like this Dodge dealership did Northwest dodge is the greatest Tarican ELLIS was the best salesman that I have ever dealt with it was worth 1500 miles to deal with these people they’re unbelievable | Read Full Review
    1/16/2024 12:00:00 AM | Cars.com
  • ★★★★★ normace.1995
    Excelente atención, hicieron todo lo posible por ayudarme para que me llevará mi troca . Gracias | Read Full Review
    1/16/2024 12:00:00 AM | Cars.com
  • ★★★★★ normace.1995
    Excelente atención, hicieron todo lo posible por ayudarme para que me llevará mi troca . Gracias | Read Full Review
    1/16/2024 12:00:00 AM | DealerRater
  • ★★★★★ Jesseo3
    I bought a lot of cars in my days but never had a service like this Dodge dealership did Northwest dodge is the greatest Tarican ELLIS was the best salesman that I have ever dealt with it was worth 1500 miles to deal with these people they’re unbelievable | Read Full Review
    1/16/2024 12:00:00 AM | DealerRater
  • ★★★★★ rev Miguel Soto
    Thanks to Jose Gonzalez, my service advisor, the process of servicing my car went well and the time as promised. Thanks to Mr. Gonzalez for a great job. | Read Full Review
    1/14/2024 12:00:00 AM | DealerRater
  • ★★★★★ dwayneparrott
    The service people at this dealership are the best in the business. They have rose to the top for me once again treating me with 100% satisfactory in all my services and warranty work! To many people to list, all did a perfect job and I will always come back!!!! Cheers and happy new year to the best dealership in Tx Northwest dodge R | Read Full Review
    1/14/2024 12:00:00 AM | DealerRater
  • ★★★★★ dwayneparrott
    The service people at this dealership are the best in the business. They have rose to the top for me once again treating me with 100% satisfactory in all my services and warranty work! To many people to list, all did a perfect job and I will always come back!!!! Cheers and happy new year to the best dealership in Tx Northwest dodge R | Read Full Review
    1/14/2024 12:00:00 AM | Cars.com
  • ★★★★★ rev Miguel Soto
    Thanks to Jose Gonzalez, my service advisor, the process of servicing my car went well and the time as promised. Thanks to Mr. Gonzalez for a great job. | Read Full Review
    1/14/2024 12:00:00 AM | Cars.com
  • ★★★★★ L
    They don’t call is stealership for no reason! I took my vehicle here back in 2021 and paid over $500 JUST for diagnostics alone to figure out why my car was shutting off randomly. Absolutely nothing was done and no parts were switch out or installed. They said that everything “looked fine” and that they weren’t able to figure out wh | Read Full Review
    1/14/2024 12:00:00 AM | Google
  • ★★★★★ adominguez8
    Adrian was a super service advisor for me. Very prompt and professional. Very Helpful and kind. | Read Full Review
    1/13/2024 12:00:00 AM | DealerRater
  • ★★★★★ adominguez8
    Adrian was a super service advisor for me. Very prompt and professional. Very Helpful and kind. | Read Full Review
    1/13/2024 12:00:00 AM | Cars.com
  • ★★★★★ Lillian Torres
    I'm assessing the cleanliness of this establishment. While waiting for an oil change with a 1 hour 15-minute wait, I noticed non-functional TVs, a filthy carpet, broken toys that kids cannot play with and a coffee stained table with lingering old coffee cups. The area was cluttered with torn-up magazines, creating an unwelcoming envi | Read Full Review
    1/13/2024 12:00:00 AM | Google
  • ★★★★★ Brian Littlefield
    | Read Full Review
    1/12/2024 12:00:00 AM | Google
  • ★★★★★ Rick from Orlando
    I came all the way from Orlando Florida and got a great deal on a used truck. Ryan the used car manager too good care of me even sent an Uber to pick me up and everything was as promised! Buying a car or truck can be a stressful endeavor but they did everything as promised with no stress. | Read Full Review
    1/12/2024 12:00:00 AM | DealerRater
  • ★★★★★ onetrevort47
    Great service and very clean, polite service technician love the store also the people at front desk | Read Full Review
    1/12/2024 12:00:00 AM | DealerRater
  • ★★★★★ Rick from Orlando
    I came all the way from Orlando Florida and got a great deal on a used truck. Ryan the used car manager too good care of me even sent an Uber to pick me up and everything was as promised! Buying a car or truck can be a stressful endeavor but they did everything as promised with no stress. | Read Full Review
    1/12/2024 12:00:00 AM | Cars.com
  • ★★★★★ onetrevort47
    Great service and very clean, polite service technician love the store also the people at front desk | Read Full Review
    1/12/2024 12:00:00 AM | Cars.com
  • ★★★★★ Mohammed Jalil
    Worst dealership in whole Houston Liars, scammers, bad service, customers be away from this dealership. | Read Full Review
    1/12/2024 12:00:00 AM | Google
  • ★★★★★ Moe&Alicia Carter
    The Service department is literally scams the consumer into spending money on unnecessary parts without fixing their vehicle to force them into spending additional money to actually fix their vehicle. Stay far away from this place. Liars and crooks that will compromise the safety of you and your family with services paid for but left | Read Full Review
    1/12/2024 12:00:00 AM | Google
  • ★★★★★ shahidur talukder
    I bought a 2022 gmc sierra at4 with 24k miles in September of 2023. they sold it to me with all 4 bad brakes includes pads, rotor and calipers, underneath the vehicle is highly corroded. Prior to signing the contract first thing i said i do not want any extended warranty or service but the finance guy includes the the services and wa | Read Full Review
    1/12/2024 12:00:00 AM | Google
  • ★★★★★ warman60
    The reason for my rating is they kept trying to push on me a service that did not need to be done. I had my brakes done at the dealership less than 2 years ago (at 16000 mikes),and had an alignment done when I put new tiresnon the car at another tire place. They kept telling me I needed to do it again. I inspected my tires fir signs | Read Full Review
    1/11/2024 12:00:00 AM | DealerRater
  • ★★★★★ warman60
    The reason for my rating is they kept trying to push on me a service that did not need to be done. I had my brakes done at the dealership less than 2 years ago (at 16000 mikes),and had an alignment done when I put new tiresnon the car at another tire place. They kept telling me I needed to do it again. I inspected my tires fir signs | Read Full Review
    1/11/2024 12:00:00 AM | Cars.com
  • ★★★★★ steven84
    I’m not sure if I’d rather go to the dentist or here. With the dentist at least the pain leads to legitimate fixes and health improvement. Here I can only guarantee the pain. No less than four times have I come here asking for something to be repaired only to be told it was and indeed wasn’t. | Read Full Review
    1/11/2024 12:00:00 AM | Cars.com
  • ★★★★★ steven84
    I’m not sure if I’d rather go to the dentist or here. With the dentist at least the pain leads to legitimate fixes and health improvement. Here I can only guarantee the pain. No less than four times have I come here asking for something to be repaired only to be told it was and indeed wasn’t. | Read Full Review
    1/11/2024 12:00:00 AM | DealerRater
  • ★★★★★ shamekka71
    Good customer service from Eugene & LJ. Thanks to the both of them for all they’ve done. Much appreciated, ShaMekka ?? | Read Full Review
    1/9/2024 12:00:00 AM | DealerRater
  • ★★★★★ shamekka71
    Good customer service from Eugene & LJ. Thanks to the both of them for all they’ve done. Much appreciated, ShaMekka ?? | Read Full Review
    1/9/2024 12:00:00 AM | Cars.com
  • ★★★★★ heavenismygoal777
    Great People And Great Service I Was Pleased At Their Service Is Fast And very Detailed Customer service is on point. | Read Full Review
    1/8/2024 12:00:00 AM | Cars.com
  • ★★★★★ heavenismygoal777
    Great People And Great Service I Was Pleased At Their Service Is Fast And very Detailed Customer service is on point. | Read Full Review
    1/8/2024 12:00:00 AM | DealerRater
  • ★★★★★ Nick Mock
    Few weeks ago I was on the hunt for a new truck. Northwest appeared to have great prices on new RAM trucks. Beating most other dealers by about $2,000-3,000. I showed up and the price online was not the price the truck was selling for. After talking to someone on the phone and asking them "Is the ONLINE price the same price in sto | Read Full Review
    1/8/2024 12:00:00 AM | Google
  • ★★★★★ Baudel
    Excellent service and great customer service Customer service was great and I recommend this dealer. For always | Read Full Review
    1/7/2024 12:00:00 AM | DealerRater
  • ★★★★★ Baudel
    Excellent service and great customer service Customer service was great and I recommend this dealer. For always | Read Full Review
    1/7/2024 12:00:00 AM | Cars.com
  • ★★★★★ caldredge08
    I came in the Friday before Christmas and Kristen was so helpful in getting me in and out. I had my oil changed along with some services they had recommended previously and she let me know it might be a wait. I hung out in the waiting room and she checked on me and made it an overall easy experience with no surprise charges or anythi | Read Full Review
    1/6/2024 12:00:00 AM | Cars.com
  • ★★★★★ caldredge08
    I came in the Friday before Christmas and Kristen was so helpful in getting me in and out. I had my oil changed along with some services they had recommended previously and she let me know it might be a wait. I hung out in the waiting room and she checked on me and made it an overall easy experience with no surprise charges or anythi | Read Full Review
    1/6/2024 12:00:00 AM | DealerRater
  • ★★★★★ alopez
    They had car I wanted. Manager shook hands on 5 year auto theft plan but they gave me 1 year plan. Contacted them multiple times and no answer. | Read Full Review
    1/6/2024 12:00:00 AM | DealerRater
  • ★★★★★ alopez
    They had car I wanted. Manager shook hands on 5 year auto theft plan but they gave me 1 year plan. Contacted them multiple times and no answer. | Read Full Review
    1/6/2024 12:00:00 AM | Cars.com
  • ★★★★★ jm45357
    Nothing to say just not happy with the service this dealership provides. You should try better and work with customers to earn their business | Read Full Review
    1/6/2024 12:00:00 AM | Cars.com
  • ★★★★★ jm45357
    Nothing to say just not happy with the service this dealership provides. You should try better and work with customers to earn their business | Read Full Review
    1/6/2024 12:00:00 AM | DealerRater
  • ★★★★★ Drock
    The GM is an absolute terrible person. Do not do a deal with this company they screw people over constantly and sell over MSRP. They have been known to sell cars to a higher bidder after they already agreed to sell a car, then have the original purchaser show up and try to sell a different car after that person already sold their tra | Read Full Review
    1/5/2024 12:00:00 AM | Google
  • ★★★★★ veronicavale00
    Mr. John provided excellent customer service. He kept me updated every step of the way. I will definitely be doing my service at this location from now on. Thank you! | Read Full Review
    1/4/2024 12:00:00 AM | DealerRater
  • ★★★★★ veronicavale00
    Mr. John provided excellent customer service. He kept me updated every step of the way. I will definitely be doing my service at this location from now on. Thank you! | Read Full Review
    1/4/2024 12:00:00 AM | Cars.com
  • ★★★★★ shay1572003
    I’ve been a customer here since 2017! The customer service has always been great. They also take care of me when I’m there. | Read Full Review
    1/3/2024 12:00:00 AM | Cars.com
  • ★★★★★ billsbbq77041@yahoo.com
    My express advisor was fantastic, he kept me updated through out the day on my vehicle, was told if i was running a few minutes late for pickup, no problem he would wait, wish more advisors would be as courteos as he was. | Read Full Review
    1/3/2024 12:00:00 AM | Cars.com
  • ★★★★★ billsbbq77041@yahoo.com
    My express advisor was fantastic, he kept me updated through out the day on my vehicle, was told if i was running a few minutes late for pickup, no problem he would wait, wish more advisors would be as courteos as he was. | Read Full Review
    1/3/2024 12:00:00 AM | DealerRater
  • ★★★★★ shay1572003
    I’ve been a customer here since 2017! The customer service has always been great. They also take care of me when I’m there. | Read Full Review
    1/3/2024 12:00:00 AM | DealerRater
  • ★★★★★ acosta.bigs
    This dealer is awesome ! The service department is great ! Thank you for all the help | Read Full Review
    1/2/2024 12:00:00 AM | DealerRater
  • ★★★★★ chesterpizza
    Perfect customer service, they let me know everything need to take care of my truck | Read Full Review
    1/2/2024 12:00:00 AM | DealerRater
  • ★★★★★ chesterpizza
    Perfect attention on service ,make smooth and easy! Fast service ,they show me all I can done with my truck | Read Full Review
    1/2/2024 12:00:00 AM | DealerRater
  • ★★★★★ chevroletgerardo
    I had a great experience at this dealership they have been taking care of me all the way through even after the purchase | Read Full Review
    1/2/2024 12:00:00 AM | DealerRater
  • ★★★★★ Sam
    Matt in the service center makes things very quick and easy for me. I rarely have a positive experience at a dealership but every time I work with him it goes great. | Read Full Review
    1/2/2024 12:00:00 AM | DealerRater
  • ★★★★★ prhearns
    They did a good job in a timely manner very pleased with their efforts thanks | Read Full Review
    1/2/2024 12:00:00 AM | DealerRater
  • ★★★★★ Sam
    Matt in the service center makes things very quick and easy for me. I rarely have a positive experience at a dealership but every time I work with him it goes great. | Read Full Review
    1/2/2024 12:00:00 AM | Cars.com
  • ★★★★★ chevroletgerardo
    I had a great experience at this dealership they have been taking care of me all the way through even after the purchase | Read Full Review
    1/2/2024 12:00:00 AM | Cars.com
  • ★★★★★ prhearns
    They did a good job in a timely manner very pleased with their efforts thanks | Read Full Review
    1/2/2024 12:00:00 AM | Cars.com
  • ★★★★★ chesterpizza
    Perfect customer service, they let me know everything need to take care of my truck | Read Full Review
    1/2/2024 12:00:00 AM | Cars.com
  • ★★★★★ acosta.bigs
    This dealer is awesome ! The service department is great ! Thank you for all the help | Read Full Review
    1/2/2024 12:00:00 AM | Cars.com
  • ★★★★★ chesterpizza
    Perfect attention on service ,make smooth and easy! Fast service ,they show me all I can done with my truck | Read Full Review
    1/2/2024 12:00:00 AM | Cars.com
  • ★★★★★ rellis9
    Bought vehicle and 3 days later noticed tail light was cracked. I only had vehicle in my driveway and my sons driveway so it wasn’t me so it must have been cracked when purchased. Still waiting for decision to replace. After spending 66,000 dollars you would think this could have been resolved ASAP | Read Full Review
    1/1/2024 12:00:00 AM | Cars.com
  • ★★★★★ rellis9
    Bought vehicle and 3 days later noticed tail light was cracked. I only had vehicle in my driveway and my sons driveway so it wasn’t me so it must have been cracked when purchased. Still waiting for decision to replace. After spending 66,000 dollars you would think this could have been resolved ASAP | Read Full Review
    1/1/2024 12:00:00 AM | DealerRater
  • ★★★★★ amoseverest
    The service advisors are friendly, informative and patient. Whichever service advisor I get, He or she always thoroughly checks my cars health and gives me the best advise to take care of it. | Read Full Review
    12/30/2023 12:00:00 AM | DealerRater
  • ★★★★★ isela1016
    Great customer service. Fast, reliable and friendly. On time appointments with knowledgeable service advisors. Greeted at entrance. | Read Full Review
    12/30/2023 12:00:00 AM | DealerRater
  • ★★★★★ amoseverest
    The service advisors are friendly, informative and patient. Whichever service advisor I get, He or she always thoroughly checks my cars health and gives me the best advise to take care of it. | Read Full Review
    12/30/2023 12:00:00 AM | Cars.com
  • ★★★★★ isela1016
    Great customer service. Fast, reliable and friendly. On time appointments with knowledgeable service advisors. Greeted at entrance. | Read Full Review
    12/30/2023 12:00:00 AM | Cars.com
  • ★★★★★ ifuen72
    Sales man Dannie was very helpful and informative. Very professional. When we need another vehicle we will return. | Read Full Review
    12/30/2023 12:00:00 AM | Cars.com
  • ★★★★★ ifuen72
    Sales man Dannie was very helpful and informative. Very professional. When we need another vehicle we will return. | Read Full Review
    12/30/2023 12:00:00 AM | DealerRater
  • ★★★★★ seantalukder
    They will sell you damaged vehicle without proper inspection or completely fail to inform you of such. | Read Full Review
    12/30/2023 12:00:00 AM | DealerRater
  • ★★★★★ albright.andrew
    Horrible experience, the service department is the worst I have ever been too. Disorganized, not willing to compromise, no sense of urgency, terrible communication, and withholds information. | Read Full Review
    12/30/2023 12:00:00 AM | DealerRater
  • ★★★★★ albright.andrew
    Horrible experience, the service department is the worst I have ever been too. Disorganized, not willing to compromise, no sense of urgency, terrible communication, and withholds information. | Read Full Review
    12/30/2023 12:00:00 AM | Cars.com
  • ★★★★★ seantalukder
    They will sell you damaged vehicle without proper inspection or completely fail to inform you of such. | Read Full Review
    12/30/2023 12:00:00 AM | Cars.com
  • ★★★★★ Julio
    Very good service Jose is a very nice person very helpful , coffee is very good I do recommend | Read Full Review
    12/29/2023 12:00:00 AM | Cars.com
  • ★★★★★ Julio
    Very good service Jose is a very nice person very helpful , coffee is very good I do recommend | Read Full Review
    12/29/2023 12:00:00 AM | DealerRater
  • ★★★★★ Edna Taylor
    Great inventory, awesome people and a relatively painless transaction ?? | Read Full Review
    12/29/2023 12:00:00 AM | Google
  • ★★★★★ George Strapulos
    We sustained a damaged rim to our 2023 Jeep Grand Cherokee Summit Reserve after hitting a large pothole. I called the parts department at Northwest Jeep in Houston Friday afternoon December 29th to inquire if there was a replacement rim for my Jeep in stock. The gentleman I spoke with checked & found there were none in stock. Rather | Read Full Review
    12/29/2023 12:00:00 AM | Google
  • ★★★★★ Joe Nguyen
    | Read Full Review
    12/29/2023 12:00:00 AM | Google
  • ★★★★★ alicha2140
    Very different service department since mass turnover. Personal care seems to have left the service advisors. | Read Full Review
    12/29/2023 12:00:00 AM | DealerRater
  • ★★★★★ alicha2140
    Very different service department since mass turnover. Personal care seems to have left the service advisors. | Read Full Review
    12/29/2023 12:00:00 AM | Cars.com
  • ★★★★★ paul.fries345
    I would recommend this service center to anyone that owns an FCA vehicle. Great service writers. | Read Full Review
    12/28/2023 12:00:00 AM | Cars.com
  • ★★★★★ lpbro
    They completed the work on time, and they have free coffee. Matthew G was my service rep | Read Full Review
    12/28/2023 12:00:00 AM | Cars.com
  • ★★★★★ branlyjv0816
    Great dealer, good service. They take care of me and listen every time I go | Read Full Review
    12/28/2023 12:00:00 AM | Cars.com
  • ★★★★★ paul.fries345
    I would recommend this service center to anyone that owns an FCA vehicle. Great service writers. | Read Full Review
    12/28/2023 12:00:00 AM | DealerRater
  • ★★★★★ lpbro
    They completed the work on time, and they have free coffee. Matthew G was my service rep | Read Full Review
    12/28/2023 12:00:00 AM | DealerRater
  • ★★★★★ branlyjv0816
    Great dealer, good service. They take care of me and listen every time I go | Read Full Review
    12/28/2023 12:00:00 AM | DealerRater
  • ★★★★★ Opaunetto
    Good Fast Clean Brave Cool Effective Silly Shiny Loud Especial White Black Latinos Quickly Recommend | Read Full Review
    12/26/2023 12:00:00 AM | DealerRater
  • ★★★★★ texx
    I get great service with Matthew Glasser at northwest dodge he is the best representative | Read Full Review
    12/26/2023 12:00:00 AM | DealerRater
  • ★★★★★ AYMEN_ALRDANY
    Even though I couldn't make my 2nd purchase this year , I truly enjoyed working with the GSM Cindy, She did an excellent job providing me with all of the information I needed. I will definitely recommend this dealership and I will buy from them again. | Read Full Review
    12/26/2023 12:00:00 AM | DealerRater
  • ★★★★★ RCG1
    Service writer was helpful and professional. Work was performed in a timely manner and was satisfactory. Vehicle was washed and ready when promised. | Read Full Review
    12/26/2023 12:00:00 AM | DealerRater
  • ★★★★★ ALEXLIMA1823
    Excellent services very good attention. They take very good attention to us quickly and easy | Read Full Review
    12/26/2023 12:00:00 AM | DealerRater
  • ★★★★★ knowlesantony
    The dealerships service did a good job on get my Ram 3500 Laramie back on the road after a road hazard incident. | Read Full Review
    12/26/2023 12:00:00 AM | DealerRater
  • ★★★★★ ALEXLIMA1823
    Excellent services very good attention. They take very good attention to us quickly and easy | Read Full Review
    12/26/2023 12:00:00 AM | Cars.com
  • ★★★★★ AYMEN_ALRDANY
    Even though I couldn't make my 2nd purchase this year , I truly enjoyed working with the GSM Cindy, She did an excellent job providing me with all of the information I needed. I will definitely recommend this dealership and I will buy from them again. | Read Full Review
    12/26/2023 12:00:00 AM | Cars.com
  • ★★★★★ knowlesantony
    The dealerships service did a good job on get my Ram 3500 Laramie back on the road after a road hazard incident. | Read Full Review
    12/26/2023 12:00:00 AM | Cars.com
  • ★★★★★ RCG1
    Service writer was helpful and professional. Work was performed in a timely manner and was satisfactory. Vehicle was washed and ready when promised. | Read Full Review
    12/26/2023 12:00:00 AM | Cars.com
  • ★★★★★ texx
    I get great service with Matthew Glasser at northwest dodge he is the best representative | Read Full Review
    12/26/2023 12:00:00 AM | Cars.com
  • ★★★★★ Opaunetto
    Good Fast Clean Brave Cool Effective Silly Shiny Loud Especial White Black Latinos Quickly Recommend | Read Full Review
    12/26/2023 12:00:00 AM | Cars.com
  • ★★★★★ mickey.roberts44
    Went in for oil change and service, my car went in very Quickle, I got a coffee and muffin at the customer coffee bar, then sat and waited for my car to be serviced, didn't take long and also got the complementally wash job, all was good. | Read Full Review
    12/24/2023 12:00:00 AM | Cars.com
  • ★★★★★ mickey.roberts44
    Went in for oil change and service, my car went in very Quickle, I got a coffee and muffin at the customer coffee bar, then sat and waited for my car to be serviced, didn't take long and also got the complementally wash job, all was good. | Read Full Review
    12/24/2023 12:00:00 AM | DealerRater
  • ★★★★★ gglover0
    Friendly Staff, Service was quick and very professional with no surprises. Was kept updated as the service was being performed. | Read Full Review
    12/23/2023 12:00:00 AM | DealerRater
  • ★★★★★ mack.bozarth
    The experience was great ! Everyone was welcoming and very helpful. I would recommend to all. | Read Full Review
    12/23/2023 12:00:00 AM | DealerRater
  • ★★★★★ shannen tune
    Great sales team here. I changed my mind like 3 times at the last minute but they got me into a vehicle that I thought I couldn't afford at a great price. I drove out of there in suv I really wanted at price I could afford | Read Full Review
    12/23/2023 12:00:00 AM | Google
  • ★★★★★ mack.bozarth
    The experience was great ! Everyone was welcoming and very helpful. I would recommend to all. | Read Full Review
    12/23/2023 12:00:00 AM | Cars.com
  • ★★★★★ gglover0
    Friendly Staff, Service was quick and very professional with no surprises. Was kept updated as the service was being performed. | Read Full Review
    12/23/2023 12:00:00 AM | Cars.com
  • ★★★★★ dyshun31
    Matthew Glaser in the service department was very helpful. The service was awesome. Very professional. | Read Full Review
    12/23/2023 12:00:00 AM | Cars.com
  • ★★★★★ dyshun31
    Matthew Glaser in the service department was very helpful. The service was awesome. Very professional. | Read Full Review
    12/23/2023 12:00:00 AM | DealerRater
  • ★★★★★ Chris McMurray
    No surprise because it's no different than most dealerships but they lied to me and wasted me time from the very first call. Ashley, Dulce, and the manager Don. They lied and said I wouldn't be forced to buy "aftermarket add ons" over the phone so that I would drive there. Different story once i got there. Once there the manager Tom | Read Full Review
    12/23/2023 12:00:00 AM | Google
  • ★★★★★ Dee S
    I bought a dodge charger about 3 years ago and let me just tell you guys how they took advantage of me. I wish I knew way more then, but it’s a lost that I have learned from. First and foremost at the time I had a 752 Experian score . All my scores are over 700. They decided to run my credit even after I told them I didn’t want to fi | Read Full Review
    12/23/2023 12:00:00 AM | Google
  • ★★★★★ helenemunro
    Matthew Glaser in the service department was very helpful in getting our Ram repaired. He was honest and knowledgeable in explaining what needed to be done, how much time it would take to have my Ram repaired. I felt that Matthew has my best interest and cared. He kept in touch and let me now the status of the repairs. Highly recomme | Read Full Review
    12/22/2023 12:00:00 AM | DealerRater
  • ★★★★★ helenemunro
    Matthew Glaser in the service department was very helpful in getting our Ram repaired. He was honest and knowledgeable in explaining what needed to be done, how much time it would take to have my Ram repaired. I felt that Matthew has my best interest and cared. He kept in touch and let me now the status of the repairs. Highly recomme | Read Full Review
    12/22/2023 12:00:00 AM | Cars.com
  • ★★★★★ chris.yarger
    No calls to update after vehicle was there for 3 full days. I had to call every time. Never diagnosed properly. Have bought more than 5 cars from this dealer over the last 20 years. Absolute worst and most aggravating experience I ever have dealt with. Diagnosed the problem myself. In 10 minutes!! | Read Full Review
    12/22/2023 12:00:00 AM | Cars.com
  • ★★★★★ chris.yarger
    No calls to update after vehicle was there for 3 full days. I had to call every time. Never diagnosed properly. Have bought more than 5 cars from this dealer over the last 20 years. Absolute worst and most aggravating experience I ever have dealt with. Diagnosed the problem myself. In 10 minutes!! | Read Full Review
    12/22/2023 12:00:00 AM | DealerRater
  • ★★★★★ fnitesha
    The service was awesome!! I came with my 2 very young granddaughters for an oil change and the associates helped keep them entertained. Thanks for all y'all did | Read Full Review
    12/20/2023 12:00:00 AM | DealerRater
  • ★★★★★ DEEBATISTE5
    Mr weaver was Very helpful during the process and got me in and out with very good customer service! | Read Full Review
    12/20/2023 12:00:00 AM | DealerRater
  • ★★★★★ DEEBATISTE5
    Mr weaver was Very helpful during the process and got me in and out with very good customer service! | Read Full Review
    12/20/2023 12:00:00 AM | Cars.com
  • ★★★★★ fnitesha
    The service was awesome!! I came with my 2 very young granddaughters for an oil change and the associates helped keep them entertained. Thanks for all y'all did | Read Full Review
    12/20/2023 12:00:00 AM | Cars.com
  • ★★★★★ internet shopper
    If you love the bait and switch tracts this is the place to go, they advertise a low price and want you to pay $3k for $30 worth of magic upholstery carpet and body shine, rush on down there, they will be happy srwu! | Read Full Review
    12/20/2023 12:00:00 AM | Cars.com
  • ★★★★★ LOUBJROE
    Viviana Fernandez was professional and informative from the beginning to the end. also, she has been keeping with me and follow up my satisfaction with my new vehicle. | Read Full Review
    12/19/2023 12:00:00 AM | Cars.com
  • ★★★★★ chevroletgerardo
    Thankfully and they did a great job getting me the dream truck I be always wanted | Read Full Review
    12/19/2023 12:00:00 AM | Cars.com
  • ★★★★★ chevroletgerardo
    Thankfully and they did a great job getting me the dream truck I be always wanted | Read Full Review
    12/19/2023 12:00:00 AM | DealerRater
  • ★★★★★ LOUBJROE
    Viviana Fernandez was professional and informative from the beginning to the end. also, she has been keeping with me and follow up my satisfaction with my new vehicle. | Read Full Review
    12/19/2023 12:00:00 AM | DealerRater
  • ★★★★★ JROSIQUE
    This is my third car from them, and the experience has always been great; however, the care, professionalism, and attention to detail were awesome this time. Cindy and her team made me feel like the only customer on the showroom and getting the proper attention. I will definitely keep coming back, if only just to feel the same way. | Read Full Review
    12/18/2023 12:00:00 AM | DealerRater
  • ★★★★★ shay1572003
    I’ve been a customer since 2016 at this dealership. The customer service gets better and better each time. The reason I keep coming back. The sales team has always been amazing. Danny and Aaron were great! | Read Full Review
    12/18/2023 12:00:00 AM | DealerRater
  • ★★★★★ shay1572003
    I’ve been a customer since 2016 at this dealership. The customer service gets better and better each time. The reason I keep coming back. The sales team has always been amazing. Danny and Aaron were great! | Read Full Review
    12/18/2023 12:00:00 AM | Cars.com
  • ★★★★★ JROSIQUE
    This is my third car from them, and the experience has always been great; however, the care, professionalism, and attention to detail were awesome this time. Cindy and her team made me feel like the only customer on the showroom and getting the proper attention. I will definitely keep coming back, if only just to feel the same way. | Read Full Review
    12/18/2023 12:00:00 AM | Cars.com
  • ★★★★★ PMcG81
    The quality of service has become quite dismal. I used to think that they were the go-to place, but that is no longer the case. I feel they do the bare minimum to scrape by. They never have availability when it comes to needing a rental car when needing to have a vehicle serviced, but they always expect the customer to drop their | Read Full Review
    12/18/2023 12:00:00 AM | Google
  • ★★★★★ pprice1889
    An awesome job was done on that day of service, and I am pleased big time! | Read Full Review
    12/17/2023 12:00:00 AM | DealerRater
  • ★★★★★ KEV_JEANNIE
    Matthew was a great Service Advisor!! Very friendly and easy to work with! Kept me informed | Read Full Review
    12/17/2023 12:00:00 AM | DealerRater
  • ★★★★★ KEV_JEANNIE
    Matthew was a great Service Advisor!! Very friendly and easy to work with! Kept me informed | Read Full Review
    12/17/2023 12:00:00 AM | Cars.com
  • ★★★★★ pprice1889
    An awesome job was done on that day of service, and I am pleased big time! | Read Full Review
    12/17/2023 12:00:00 AM | Cars.com
  • ★★★★★ drskante
    Very pleasant experience while buying a new vehicle. Mainly the sales person Mr John is exceptional, so as the manager. Wonderful time while we were there. | Read Full Review
    12/16/2023 12:00:00 AM | Cars.com
  • ★★★★★ chevroletgerardo
    Was great experience they where able to help get the truck of my dreams and I’d recommend to family | Read Full Review
    12/16/2023 12:00:00 AM | Cars.com
  • ★★★★★ drskante
    Very pleasant experience while buying a new vehicle. Mainly the sales person Mr John is exceptional, so as the manager. Wonderful time while we were there. | Read Full Review
    12/16/2023 12:00:00 AM | DealerRater
  • ★★★★★ chevroletgerardo
    Was great experience they where able to help get the truck of my dreams and I’d recommend to family | Read Full Review
    12/16/2023 12:00:00 AM | DealerRater
  • ★★★★★ a_delreal
    took in a 2021 ram trx for a defective dashboard. mr. saldaña i believe is his last name. he attended me and never did anything. went back a month later on november 10 and they said they would order the part. its now december 16th and every date they say the part will come in is always pushed back. now the ETA is Jan. 2. never get an | Read Full Review
    12/16/2023 12:00:00 AM | DealerRater
  • ★★★★★ a_delreal
    took in a 2021 ram trx for a defective dashboard. mr. saldaña i believe is his last name. he attended me and never did anything. went back a month later on november 10 and they said they would order the part. its now december 16th and every date they say the part will come in is always pushed back. now the ETA is Jan. 2. never get an | Read Full Review
    12/16/2023 12:00:00 AM | Cars.com
  • ★★★★★ brentpinedo
    They gave me an opportunity I will never regret, I’m very thankful for everyone here | Read Full Review
    12/15/2023 12:00:00 AM | Cars.com
  • ★★★★★ brentpinedo
    They gave me an opportunity I will never regret, I’m very thankful for everyone here | Read Full Review
    12/15/2023 12:00:00 AM | DealerRater
  • ★★★★★ adcollomp
    The first service advisor that took care of me station 9 David Steinmetz was very rude and careless. Looked like he was doing me a favor to be honest. I went there on a Wednesday if I’m not wrong the part was going to take a couple of days to get there he said “call me next week Friday if I forget to give you a call” never received a | Read Full Review
    12/15/2023 12:00:00 AM | DealerRater
  • ★★★★★ adcollomp
    The first service advisor that took care of me station 9 David Steinmetz was very rude and careless. Looked like he was doing me a favor to be honest. I went there on a Wednesday if I’m not wrong the part was going to take a couple of days to get there he said “call me next week Friday if I forget to give you a call” never received a | Read Full Review
    12/15/2023 12:00:00 AM | Cars.com
  • ★★★★★ treyb0
    I brought my truck (less than 60,000 miles) in for a check engine light and 4WD not working. While there I asked for an oil change while they were at it. It took 3 days to even look at my truck and then 2 weeks for repairs, I had to let the advisor know that I had pre-purchased the oil change package (includes car wash and tire rotat | Read Full Review
    12/15/2023 12:00:00 AM | Cars.com
  • ★★★★★ treyb0
    I brought my truck (less than 60,000 miles) in for a check engine light and 4WD not working. While there I asked for an oil change while they were at it. It took 3 days to even look at my truck and then 2 weeks for repairs, I had to let the advisor know that I had pre-purchased the oil change package (includes car wash and tire rotat | Read Full Review
    12/15/2023 12:00:00 AM | DealerRater
  • ★★★★★ johnaerp
    Mary Segura was extremely professional and polite. She took the necessary steps needed to make sure my 2023 Ram was repaired in a timely manner. I really appreciated her keeping me updated by calling and texting ! | Read Full Review
    12/14/2023 12:00:00 AM | DealerRater
  • ★★★★★ tinaphamlaw
    My go to for car maintenance, great service, fast and easy! Thank you for always taking care of me. | Read Full Review
    12/14/2023 12:00:00 AM | DealerRater
  • ★★★★★ turoburro
    Clean modern and nice amenities like coffee bar. Friendly and helpful staff. Aaron was excellent and honest. Walked me through the whole process. Kept in communication after purchase. | Read Full Review
    12/14/2023 12:00:00 AM | DealerRater
  • ★★★★★ johnaerp
    Mary Segura was extremely professional and polite. She took the necessary steps needed to make sure my 2023 Ram was repaired in a timely manner. I really appreciated her keeping me updated by calling and texting ! | Read Full Review
    12/14/2023 12:00:00 AM | Cars.com
  • ★★★★★ tinaphamlaw
    My go to for car maintenance, great service, fast and easy! Thank you for always taking care of me. | Read Full Review
    12/14/2023 12:00:00 AM | Cars.com
  • ★★★★★ turoburro
    Clean modern and nice amenities like coffee bar. Friendly and helpful staff. Aaron was excellent and honest. Walked me through the whole process. Kept in communication after purchase. | Read Full Review
    12/14/2023 12:00:00 AM | Cars.com
  • ★★★★★ gatkins
    We lost $2k a day in production while y’all kept our truck for a month and a half. Communication was horrible and we were lied to on several occasions by Mary in the service department. We will no longer use this service location due to the lies and service received from Mary. | Read Full Review
    12/14/2023 12:00:00 AM | Cars.com
  • ★★★★★ gatkins
    We lost $2k a day in production while y’all kept our truck for a month and a half. Communication was horrible and we were lied to on several occasions by Mary in the service department. We will no longer use this service location due to the lies and service received from Mary. | Read Full Review
    12/14/2023 12:00:00 AM | DealerRater
  • ★★★★★ paul@lyles.com
    Thanks for the fast oil change and tire rotation service. Representative found me in the waiting area to bring my keys and paperwork. All good, thanks. | Read Full Review
    12/13/2023 12:00:00 AM | DealerRater
  • ★★★★★ txdad2002
    Great service, service advisor really listened and provided great communication. Work was done ahead of schedule - great experience! | Read Full Review
    12/13/2023 12:00:00 AM | DealerRater
  • ★★★★★ Kim Fong
    Purchased a vehicle from the Northwest Dodge team. Had a good experience with John Navarro. Was straightforward with his team's needs as we were with our purchasing price. Conversation was pleasant, not akward at one moment. Helped us get the car we wanted. Also, prior to our purchase, we noticed a few blemishes on the vehicle. John | Read Full Review
    12/13/2023 12:00:00 AM | Google
  • ★★★★★ txdad2002
    Great service, service advisor really listened and provided great communication. Work was done ahead of schedule - great experience! | Read Full Review
    12/13/2023 12:00:00 AM | Cars.com
  • ★★★★★ paul@lyles.com
    Thanks for the fast oil change and tire rotation service. Representative found me in the waiting area to bring my keys and paperwork. All good, thanks. | Read Full Review
    12/13/2023 12:00:00 AM | Cars.com
  • ★★★★★ BTVREALTOR
    friendly staff, comfortable. Jose in service was top notch - fitting me in was a huge blessing. Tim in sales is a total pro. if providing the customer 3 oil changes it would be good to disclose that this costs $200. List pricing should include the window tinting, clear coat and plad tech - not an add on. | Read Full Review
    12/13/2023 12:00:00 AM | Cars.com
  • ★★★★★ BTVREALTOR
    friendly staff, comfortable. Jose in service was top notch - fitting me in was a huge blessing. Tim in sales is a total pro. if providing the customer 3 oil changes it would be good to disclose that this costs $200. List pricing should include the window tinting, clear coat and plad tech - not an add on. | Read Full Review
    12/13/2023 12:00:00 AM | DealerRater
  • ★★★★★ marvinmolina952
    They never fix my truck.I was told that they were going to be in touch with me and they never did to fix it | Read Full Review
    12/13/2023 12:00:00 AM | DealerRater
  • ★★★★★ marvinmolina952
    They never fix my truck.I was told that they were going to be in touch with me and they never did to fix it | Read Full Review
    12/13/2023 12:00:00 AM | Cars.com
  • ★★★★★ sh.matt1985
    Always phenomenal customer service every time I go here. Quick turn around and reliable mechanics | Read Full Review
    12/12/2023 12:00:00 AM | Cars.com
  • ★★★★★ sh.matt1985
    Always phenomenal customer service every time I go here. Quick turn around and reliable mechanics | Read Full Review
    12/12/2023 12:00:00 AM | DealerRater
  • ★★★★★ Donna Brown
    Hard to get in and out. No Salesforce present. | Read Full Review
    12/12/2023 12:00:00 AM | Google
  • ★★★★★ Rick “Rick10ss” Hartman
    This place has gone down hill. The personnel and their text only process is miserable. If you get Kristen as your contact ask to be changed or run away. They were trying to have my whole axle changed unnecessarily. Bad communication. They had my jeep for over 2 months due to their miscommunication and bad practices. Go to anoth | Read Full Review
    12/12/2023 12:00:00 AM | Google
  • ★★★★★ abhargrove06
    Very nice… I really like the coffee bar. There are plenty of work stations where I can sit and do my work while I wait for my vehicle to be serviced | Read Full Review
    12/11/2023 12:00:00 AM | DealerRater
  • ★★★★★ abhargrove06
    Very nice… I really like the coffee bar. There are plenty of work stations where I can sit and do my work while I wait for my vehicle to be serviced | Read Full Review
    12/11/2023 12:00:00 AM | Cars.com
  • ★★★★★ awoww19
    I'm absolutely infuriated. I can't get anyone to respond or answer me except my sales person Joshua in regards to my vehicle. I didn't pay 100k for a vehicle to sit in service for 3 weeks with nothing being done to it | Read Full Review
    12/11/2023 12:00:00 AM | Cars.com
  • ★★★★★ awoww19
    I'm absolutely infuriated. I can't get anyone to respond or answer me except my sales person Joshua in regards to my vehicle. I didn't pay 100k for a vehicle to sit in service for 3 weeks with nothing being done to it | Read Full Review
    12/11/2023 12:00:00 AM | DealerRater
  • ★★★★★ Diamond Beal
    Customer Service is HORRIBLE in the Service Dept | Read Full Review
    12/11/2023 12:00:00 AM | Google
  • ★★★★★ janthony.andrade
    Every one was very helpful and knowledgeable. They in fact met my payment goals. John Navarro was very professional . | Read Full Review
    12/10/2023 12:00:00 AM | DealerRater
  • ★★★★★ abigdaddy123
    Clean facility very prompt curtious staff comfortable atmosphere was able yo relax while i was there | Read Full Review
    12/10/2023 12:00:00 AM | DealerRater
  • ★★★★★ hikas95
    Had great service and quality service , might have faced some struggles, but ended up being solved and well handled. | Read Full Review
    12/10/2023 12:00:00 AM | DealerRater
  • ★★★★★ janthony.andrade
    Every one was very helpful and knowledgeable. They in fact met my payment goals. John Navarro was very professional . | Read Full Review
    12/10/2023 12:00:00 AM | Cars.com
  • ★★★★★ hikas95
    Had great service and quality service , might have faced some struggles, but ended up being solved and well handled. | Read Full Review
    12/10/2023 12:00:00 AM | Cars.com
  • ★★★★★ abigdaddy123
    Clean facility very prompt curtious staff comfortable atmosphere was able yo relax while i was there | Read Full Review
    12/10/2023 12:00:00 AM | Cars.com
  • ★★★★★ ciers
    Service agent was nice, but i felt having to keep my car for several days for a major Service is to long without a loaner car. | Read Full Review
    12/10/2023 12:00:00 AM | Cars.com
  • ★★★★★ ciers
    Service agent was nice, but i felt having to keep my car for several days for a major Service is to long without a loaner car. | Read Full Review
    12/10/2023 12:00:00 AM | DealerRater
  • ★★★★★ cford122201
    This dealership was extremely helpful and quick! After coming from a dealership that gave me a hard time, this dealership got me in and out being straight forward! | Read Full Review
    12/9/2023 12:00:00 AM | DealerRater
  • ★★★★★ johnmack1980.jm
    It felt really comfortable there. Very good service. No pressure from anyone. Friendly staff. Great experience. | Read Full Review
    12/9/2023 12:00:00 AM | DealerRater
  • ★★★★★ johnmack1980.jm
    It felt really comfortable there. Very good service. No pressure from anyone. Friendly staff. Great experience. | Read Full Review
    12/9/2023 12:00:00 AM | Cars.com
  • ★★★★★ cford122201
    This dealership was extremely helpful and quick! After coming from a dealership that gave me a hard time, this dealership got me in and out being straight forward! | Read Full Review
    12/9/2023 12:00:00 AM | Cars.com
  • ★★★★★ JAMES WOLARD
    Called about a vehicle they had advertised on cargurus. Looked at the vehicle on their website and both had the same price. Called the dealership was quoted that price and then when trying to make a deal on the vehicle the Sales Manager calls and say oh that vehicle was mis priced its really 3500 more. | Read Full Review
    12/9/2023 12:00:00 AM | Google
  • ★★★★★ chris yarger
    Dropped off on a Wednesday. Had to call myself Friday afternoon. Then had to call again on Saturday in order to get what little info was given. Advisor was off Monday so again did not hear from advisor and had to call yet again. Noise was heard but multiple technicians and a foreman couldn’t figure out. Eventually replaced strut moun | Read Full Review
    12/7/2023 12:00:00 AM | Google
  • ★★★★★ popsone10
    Great service. Mary was informative about what needed to be done. Vehicle was ready before ahead of schedule. | Read Full Review
    12/6/2023 12:00:00 AM | DealerRater
  • ★★★★★ jtneal1974
    Did a great job with oil change and tire rotation and will be coming back! | Read Full Review
    12/6/2023 12:00:00 AM | DealerRater
  • ★★★★★ jtneal1974
    Did a great job with oil change and tire rotation and will be coming back! | Read Full Review
    12/6/2023 12:00:00 AM | Cars.com
  • ★★★★★ popsone10
    Great service. Mary was informative about what needed to be done. Vehicle was ready before ahead of schedule. | Read Full Review
    12/6/2023 12:00:00 AM | Cars.com
  • ★★★★★ dedwards10
    The service was pretty good. I called around 12 noon and was scheduled for and appt. to get Express Oil Change Service for 2pm same day. I was in and out by 2:30pm. I only gave 4 **** because no one was available at the Express Service Desk and the Reps kept saying they were out to lunch. Never the less once Jannell the Service Advis | Read Full Review
    12/5/2023 12:00:00 AM | Cars.com
  • ★★★★★ dedwards10
    The service was pretty good. I called around 12 noon and was scheduled for and appt. to get Express Oil Change Service for 2pm same day. I was in and out by 2:30pm. I only gave 4 **** because no one was available at the Express Service Desk and the Reps kept saying they were out to lunch. Never the less once Jannell the Service Advis | Read Full Review
    12/5/2023 12:00:00 AM | DealerRater
  • ★★★★★ jeb4459
    Helpful staff willing to answer questions about a particular issue that you may have about your vehicle | Read Full Review
    12/4/2023 12:00:00 AM | DealerRater
  • ★★★★★ jeb4459
    Helpful staff willing to answer questions about a particular issue that you may have about your vehicle | Read Full Review
    12/4/2023 12:00:00 AM | Cars.com
  • ★★★★★ lag6606
    You straight out lied to me! You never delivered on the interest rate you stated 5.49% Your lack of ethics and your word is worth nothing. | Read Full Review
    12/4/2023 12:00:00 AM | Cars.com
  • ★★★★★ lag6606
    You straight out lied to me! You never delivered on the interest rate you stated 5.49% Your lack of ethics and your word is worth nothing. | Read Full Review
    12/4/2023 12:00:00 AM | DealerRater
  • ★★★★★ Corey Snow
    I dropped a vehicle off on a Saturday and was told it would be ready on Monday, I called Monday and asked if they had an estimated time it would be ready. The service guy John told me he would call me back, 4 hours later I called again and was told they were working on the vehicle and they would call me back two hours later I sent so | Read Full Review
    12/4/2023 12:00:00 AM | Google
  • ★★★★★ Darius Anderson
    The customer service at this location falls second to none! I came into the location knowing exactly what I want and they gave me more! Terican was by far the best salesman I have ever encountered. Keep up the amazing performance! | Read Full Review
    12/3/2023 12:00:00 AM | DealerRater
  • ★★★★★ Darius Anderson
    The customer service at this location falls second to none! I came into the location knowing exactly what I want and they gave me more! Terican was by far the best salesman I have ever encountered. Keep up the amazing performance! | Read Full Review
    12/3/2023 12:00:00 AM | Cars.com
  • ★★★★★ bonnie01071953
    Everything was great they explained everything to me answer all questions I had went to all paperwork told me about payment and warranty and extended warranty when my payments would be due walked out to car explained different options car had explained them I'm going tell all my friends and family about your dealership and how kind a | Read Full Review
    12/2/2023 12:00:00 AM | Cars.com
  • ★★★★★ bonnie01071953
    Everything was great they explained everything to me answer all questions I had went to all paperwork told me about payment and warranty and extended warranty when my payments would be due walked out to car explained different options car had explained them I'm going tell all my friends and family about your dealership and how kind a | Read Full Review
    12/2/2023 12:00:00 AM | DealerRater
  • ★★★★★ steve.hernandez
    We made an appointment online with our advisor Kristen at 8am only to find out 30 minutes from another irate customer that she didn’t come in until 10. The advisor that ended up helping us did not listen to our concerns and we were charged two different diagnostic fees for the cherokee. The canned Text messages were not helpful and i | Read Full Review
    12/2/2023 12:00:00 AM | DealerRater
  • ★★★★★ steve.hernandez
    We made an appointment online with our advisor Kristen at 8am only to find out 30 minutes from another irate customer that she didn’t come in until 10. The advisor that ended up helping us did not listen to our concerns and we were charged two different diagnostic fees for the cherokee. The canned Text messages were not helpful and i | Read Full Review
    12/2/2023 12:00:00 AM | Cars.com
  • ★★★★★ I don't know what that is
    Mary Riches Segura is the absolute employee that a business would like to have. Just perfect. | Read Full Review
    11/30/2023 12:00:00 AM | Cars.com
  • ★★★★★ dsingels
    Great overall experience and the services provided for my jeep were done professionally and efficiently. | Read Full Review
    11/30/2023 12:00:00 AM | Cars.com
  • ★★★★★ carolofhockley
    Everyone very nice and helpful. Salesman not running after you as soon as you get out the car. I’ve never been to a nicer dealership. | Read Full Review
    11/30/2023 12:00:00 AM | Cars.com
  • ★★★★★ Omar
    Extremely helpful, quick and simple. No issues with the service. Great experience. Would highly recommend. | Read Full Review
    11/30/2023 12:00:00 AM | Cars.com
  • ★★★★★ patino.concrete1
    Great service, very well organized, Always a good experience. very friendly staff, Hector is always so hepfull, they really care bout the customers | Read Full Review
    11/30/2023 12:00:00 AM | Cars.com
  • ★★★★★ Omar
    Extremely helpful, quick and simple. No issues with the service. Great experience. Would highly recommend. | Read Full Review
    11/30/2023 12:00:00 AM | DealerRater
  • ★★★★★ patino.concrete1
    Great service, very well organized, Always a good experience. very friendly staff, Hector is always so hepfull, they really care bout the customers | Read Full Review
    11/30/2023 12:00:00 AM | DealerRater
  • ★★★★★ carolofhockley
    Everyone very nice and helpful. Salesman not running after you as soon as you get out the car. I’ve never been to a nicer dealership. | Read Full Review
    11/30/2023 12:00:00 AM | DealerRater
  • ★★★★★ I don't know what that is
    Mary Riches Segura is the absolute employee that a business would like to have. Just perfect. | Read Full Review
    11/30/2023 12:00:00 AM | DealerRater
  • ★★★★★ dsingels
    Great overall experience and the services provided for my jeep were done professionally and efficiently. | Read Full Review
    11/30/2023 12:00:00 AM | DealerRater
  • ★★★★★ Champagne Peres
    I love this place John Navarro is the best he made it really easy and very friendly definitely recommend this dealer | Read Full Review
    11/30/2023 12:00:00 AM | Google
  • ★★★★★ ptpuck58
    The service center was fine. All the work was done as promised in a proper time frame. | Read Full Review
    11/30/2023 12:00:00 AM | DealerRater
  • ★★★★★ ptpuck58
    The service center was fine. All the work was done as promised in a proper time frame. | Read Full Review
    11/30/2023 12:00:00 AM | Cars.com
  • ★★★★★ wbear001
    No one answers the phone and I made 3 unnecessary trips there because of your poor service | Read Full Review
    11/30/2023 12:00:00 AM | Cars.com
  • ★★★★★ wbear001
    No one answers the phone and I made 3 unnecessary trips there because of your poor service | Read Full Review
    11/30/2023 12:00:00 AM | DealerRater
  • ★★★★★ pompero59
    Extremely helpful with my maintenence issue. Also assisted with coordinating transportation to the dealership to pick up my vehicle. I was very pleased with the work completed. | Read Full Review
    11/29/2023 12:00:00 AM | DealerRater
  • ★★★★★ rowdywhitfield516
    The dealership is very well organized, The communication they kept with me during the maintenance on my vehicle was very thorough, and kept me well informed in stages. | Read Full Review
    11/29/2023 12:00:00 AM | DealerRater
  • ★★★★★ abigail.paysse
    Always a good experience, very little wait time, friendly staff that walks me through my service options. | Read Full Review
    11/29/2023 12:00:00 AM | DealerRater
  • ★★★★★ tobymcenroe
    Great service as always. Jeremy in the service department took great care of us while my wife Challenger was being serviced. | Read Full Review
    11/29/2023 12:00:00 AM | DealerRater
  • ★★★★★ abigail.paysse
    Always a good experience, very little wait time, friendly staff that walks me through my service options. | Read Full Review
    11/29/2023 12:00:00 AM | Cars.com
  • ★★★★★ tobymcenroe
    Great service as always. Jeremy in the service department took great care of us while my wife Challenger was being serviced. | Read Full Review
    11/29/2023 12:00:00 AM | Cars.com
  • ★★★★★ rowdywhitfield516
    The dealership is very well organized, The communication they kept with me during the maintenance on my vehicle was very thorough, and kept me well informed in stages. | Read Full Review
    11/29/2023 12:00:00 AM | Cars.com
  • ★★★★★ pompero59
    Extremely helpful with my maintenence issue. Also assisted with coordinating transportation to the dealership to pick up my vehicle. I was very pleased with the work completed. | Read Full Review
    11/29/2023 12:00:00 AM | Cars.com
  • ★★★★★ roderickjackson74
    Nice and clean. Professionalism all around, even in the café. Jannell in service was awesome! | Read Full Review
    11/28/2023 12:00:00 AM | Cars.com
  • ★★★★★ roderickjackson74
    Nice and clean. Professionalism all around, even in the café. Jannell in service was awesome! | Read Full Review
    11/28/2023 12:00:00 AM | DealerRater
  • ★★★★★ paul@lyles.com
    David S. has been very helpful. A loaner vehicle was not available during the 2-week period my vehicle was checked in for service. Thankfully I was able to manage my own alternative transportation during that time. There's evidence that a technician may have taken the vehicle for many test drives, due to their significant increase in | Read Full Review
    11/27/2023 12:00:00 AM | DealerRater
  • ★★★★★ paul@lyles.com
    David S. has been very helpful. A loaner vehicle was not available during the 2-week period my vehicle was checked in for service. Thankfully I was able to manage my own alternative transportation during that time. There's evidence that a technician may have taken the vehicle for many test drives, due to their significant increase in | Read Full Review
    11/27/2023 12:00:00 AM | Cars.com
  • ★★★★★ salopez69
    Went for a recall, unable to complete recall due to parts; was told it would take a week for parts to arrive and someone would call me. It’s been more than a month and no call, no parts etc. Was told I would get a complimentary wash, made me wait an hour and no wash. Very disappointed! | Read Full Review
    11/27/2023 12:00:00 AM | Cars.com
  • ★★★★★ salopez69
    Went for a recall, unable to complete recall due to parts; was told it would take a week for parts to arrive and someone would call me. It’s been more than a month and no call, no parts etc. Was told I would get a complimentary wash, made me wait an hour and no wash. Very disappointed! | Read Full Review
    11/27/2023 12:00:00 AM | DealerRater
  • ★★★★★ lenziehall97
    Had a wonderful time at this dealer everyone was great and helped me out with everything | Read Full Review
    11/26/2023 12:00:00 AM | DealerRater
  • ★★★★★ wesley17
    Responsive and thorough. Khara and her team took great care of me and my vehicle. I would highly recommend the Northwest Dodge team to purchase and maintain your vehicles. | Read Full Review
    11/26/2023 12:00:00 AM | DealerRater
  • ★★★★★ wesley17
    Responsive and thorough. Khara and her team took great care of me and my vehicle. I would highly recommend the Northwest Dodge team to purchase and maintain your vehicles. | Read Full Review
    11/26/2023 12:00:00 AM | Cars.com
  • ★★★★★ lenziehall97
    Had a wonderful time at this dealer everyone was great and helped me out with everything | Read Full Review
    11/26/2023 12:00:00 AM | Cars.com
  • ★★★★★ lilsombra71211
    Everything was fine this time around and my car got done before I had to be at work | Read Full Review
    11/26/2023 12:00:00 AM | Cars.com
  • ★★★★★ lilsombra71211
    Everything was fine this time around and my car got done before I had to be at work | Read Full Review
    11/26/2023 12:00:00 AM | DealerRater
  • ★★★★★ lsan337794
    My service advisor Kristen kept me advised to the progress of the repairs. Everything was fixed right. | Read Full Review
    11/25/2023 12:00:00 AM | DealerRater
  • ★★★★★ JAIMECHAVEZC4
    Everything was excellent, thank you guys!!! I really appreciate it. Ill be recommending you guys to my friends and family | Read Full Review
    11/25/2023 12:00:00 AM | DealerRater
  • ★★★★★ JAIMECHAVEZC4
    Everything was excellent, thank you guys!!! I really appreciate it. Ill be recommending you guys to my friends and family | Read Full Review
    11/25/2023 12:00:00 AM | Cars.com
  • ★★★★★ lsan337794
    My service advisor Kristen kept me advised to the progress of the repairs. Everything was fixed right. | Read Full Review
    11/25/2023 12:00:00 AM | Cars.com
  • ★★★★★ John Herrera
    I was very surprised with the entire experience. I was expecting pressure salesman and being overwhelmed. The opposite was the case. I felt no pressure and the only displeasure I had was the amount of time it took to finalize the deal. Even that, was not as bad as I expected. Everything was done in under 3 hours. I've yet to deal wit | Read Full Review
    11/25/2023 12:00:00 AM | Cars.com
  • ★★★★★ John Herrera
    I was very surprised with the entire experience. I was expecting pressure salesman and being overwhelmed. The opposite was the case. I felt no pressure and the only displeasure I had was the amount of time it took to finalize the deal. Even that, was not as bad as I expected. Everything was done in under 3 hours. I've yet to deal wit | Read Full Review
    11/25/2023 12:00:00 AM | DealerRater
  • ★★★★★ davidtunal
    The purchase of my vehicle was smooth and fantastic experience. Then it has issues with the AC and I receive the worst customer service I have ever received. I am a very understanding person when unfortunate circumstances occur, ie, UWA strikes, but the lack of communication for 2 months was absurd. Now the AC still doesn’t work and | Read Full Review
    11/24/2023 12:00:00 AM | DealerRater
  • ★★★★★ davidtunal
    The purchase of my vehicle was smooth and fantastic experience. Then it has issues with the AC and I receive the worst customer service I have ever received. I am a very understanding person when unfortunate circumstances occur, ie, UWA strikes, but the lack of communication for 2 months was absurd. Now the AC still doesn’t work and | Read Full Review
    11/24/2023 12:00:00 AM | Cars.com
  • ★★★★★ jbone1
    Sales Manager Don wad excellent in handling all the pricing. Best auto purchase experience I've had. | Read Full Review
    11/23/2023 12:00:00 AM | Cars.com
  • ★★★★★ jbone1
    Sales Manager Don wad excellent in handling all the pricing. Best auto purchase experience I've had. | Read Full Review
    11/23/2023 12:00:00 AM | DealerRater
  • ★★★★★ loretarestauro
    My purchase was very smooth. This is my first time to biy a Jeep brand. Tim , Eugene and Bryan were very helpful. | Read Full Review
    11/22/2023 12:00:00 AM | DealerRater
  • ★★★★★ loretarestauro
    My purchase was very smooth. This is my first time to biy a Jeep brand. Tim , Eugene and Bryan were very helpful. | Read Full Review
    11/22/2023 12:00:00 AM | Cars.com
  • ★★★★★ sonwoo67
    On both visits within a week I experience both service personnel rude. In the years of using this dealership there had not been one service personnel to impress me with basic professionalism or good customer service. The disappointment in good service has become a normalcy when ever an appointment is scheduled for service with this d | Read Full Review
    11/22/2023 12:00:00 AM | Cars.com
  • ★★★★★ sonwoo67
    On both visits within a week I experience both service personnel rude. In the years of using this dealership there had not been one service personnel to impress me with basic professionalism or good customer service. The disappointment in good service has become a normalcy when ever an appointment is scheduled for service with this d | Read Full Review
    11/22/2023 12:00:00 AM | DealerRater
  • ★★★★★ eandchall81
    Great people work for Northwest Dodge, all employees were super helpful. I would definitely recommend Northwest Dodge. | Read Full Review
    11/21/2023 12:00:00 AM | DealerRater
  • ★★★★★ eandchall81
    Great people work for Northwest Dodge, all employees were super helpful. I would definitely recommend Northwest Dodge. | Read Full Review
    11/21/2023 12:00:00 AM | Cars.com
  • ★★★★★ dhwill17
    This is my second purchase at this dealership. There are closer dealerships to my home, but I will always come back to Northwest. The people are great and do all they can to help you get into a vehicle. | Read Full Review
    11/20/2023 12:00:00 AM | Cars.com
  • ★★★★★ BONNIE9TA
    Very good with help you making the right decision and make sure you are enjoying your new car | Read Full Review
    11/20/2023 12:00:00 AM | Cars.com
  • ★★★★★ dhwill17
    This is my second purchase at this dealership. There are closer dealerships to my home, but I will always come back to Northwest. The people are great and do all they can to help you get into a vehicle. | Read Full Review
    11/20/2023 12:00:00 AM | DealerRater
  • ★★★★★ BONNIE9TA
    Very good with help you making the right decision and make sure you are enjoying your new car | Read Full Review
    11/20/2023 12:00:00 AM | DealerRater
  • ★★★★★ ZERSESK
    everytime I go to yours place and get all my maintenance done Sam always happy 24/7 no matter what since the day I brought your vehicle that I purchased almost 7 years ago and keep up the good work no matter what because you are the BEST | Read Full Review
    11/19/2023 12:00:00 AM | DealerRater
  • ★★★★★ lilkast
    Always great service, great attitudes and always attention to detail. The best service managers hands down! | Read Full Review
    11/19/2023 12:00:00 AM | DealerRater
  • ★★★★★ drcooper44
    The car buying process was perfect from the moment I entered the dealership to the moment I left with my new vehicle. | Read Full Review
    11/19/2023 12:00:00 AM | DealerRater
  • ★★★★★ wrcbrown
    Excellent! No more to be said Excellent! Excellent! Excellent! Excellent! Excellent! Excellent! Excellent! Excellent! Excellent! Excellent! | Read Full Review
    11/19/2023 12:00:00 AM | DealerRater
  • ★★★★★ drcooper44
    The car buying process was perfect from the moment I entered the dealership to the moment I left with my new vehicle. | Read Full Review
    11/19/2023 12:00:00 AM | Cars.com
  • ★★★★★ lilkast
    Always great service, great attitudes and always attention to detail. The best service managers hands down! | Read Full Review
    11/19/2023 12:00:00 AM | Cars.com
  • ★★★★★ ZERSESK
    everytime I go to yours place and get all my maintenance done Sam always happy 24/7 no matter what since the day I brought your vehicle that I purchased almost 7 years ago and keep up the good work no matter what because you are the BEST | Read Full Review
    11/19/2023 12:00:00 AM | Cars.com
  • ★★★★★ wrcbrown
    Excellent! No more to be said Excellent! Excellent! Excellent! Excellent! Excellent! Excellent! Excellent! Excellent! Excellent! Excellent! | Read Full Review
    11/19/2023 12:00:00 AM | Cars.com
  • ★★★★★ Jonathan.barrow10
    I put down a deposit to hold a car. I did not end up buying and I have yet to get my refund. Every manager I have spoken to have said it’ll be taken care of and it hasn’t. | Read Full Review
    11/19/2023 12:00:00 AM | Cars.com
  • ★★★★★ Jonathan.barrow10
    I put down a deposit to hold a car. I did not end up buying and I have yet to get my refund. Every manager I have spoken to have said it’ll be taken care of and it hasn’t. | Read Full Review
    11/19/2023 12:00:00 AM | DealerRater
  • ★★★★★ syr0429
    Very knowledgeable and best customer service!!! Mary went above and beyond to help us with vehicle issues. | Read Full Review
    11/18/2023 12:00:00 AM | DealerRater
  • ★★★★★ G Mariela Carrillo
    Start was a little bumpy but Don stepped in and saved the day! Then Victor helped us close the deal i | Read Full Review
    11/18/2023 12:00:00 AM | DealerRater
  • ★★★★★ Marlene Estrada
    I bought a Ram1500 in September and let me tell you my sales person did not disappoint me at all, all you need to have is patience if you want things done the right way. Ask for Eugene he is the most realistic sales person you can ever meet and the new management they have in Northwest Dodge is on fire ! By the way they have a nice w | Read Full Review
    11/18/2023 12:00:00 AM | Google
  • ★★★★★ G Mariela Carrillo
    Start was a little bumpy but Don stepped in and saved the day! Then Victor helped us close the deal i | Read Full Review
    11/18/2023 12:00:00 AM | Cars.com
  • ★★★★★ syr0429
    Very knowledgeable and best customer service!!! Mary went above and beyond to help us with vehicle issues. | Read Full Review
    11/18/2023 12:00:00 AM | Cars.com
  • ★★★★★ alicha2140
    Staff has changed completely. Service not as friendly as it used to be. Personal care seems to have gone. | Read Full Review
    11/18/2023 12:00:00 AM | Cars.com
  • ★★★★★ alicha2140
    Staff has changed completely. Service not as friendly as it used to be. Personal care seems to have gone. | Read Full Review
    11/18/2023 12:00:00 AM | DealerRater
  • ★★★★★ CWILSON546147
    I had a great experience with Northwest Dodge. Eugene was a great salesman and he took care of me. I will definitely return in the future. | Read Full Review
    11/17/2023 12:00:00 AM | DealerRater
  • ★★★★★ CWILSON546147
    I had a great experience with Northwest Dodge. Eugene was a great salesman and he took care of me. I will definitely return in the future. | Read Full Review
    11/17/2023 12:00:00 AM | Cars.com
  • ★★★★★ dorsi.h
    I was treated like a Queen!!!!!! Love this dealership and the associates, Ryan, Victor and Andres!!!!! You guys rock!!!!! From now on when I need a car you all will get my business!!!!!!! | Read Full Review
    11/16/2023 12:00:00 AM | Cars.com
  • ★★★★★ dorsi.h
    I was treated like a Queen!!!!!! Love this dealership and the associates, Ryan, Victor and Andres!!!!! You guys rock!!!!! From now on when I need a car you all will get my business!!!!!!! | Read Full Review
    11/16/2023 12:00:00 AM | DealerRater
  • ★★★★★ Mario Johnson
    Love this place! John Navarro made it so easy for me, excellent customer service and he made sure I enjoyed my experience buying a new truck thank you guys so much ask for John highly recommended!!! | Read Full Review
    11/16/2023 12:00:00 AM | Google
  • ★★★★★ John Lyons
    | Read Full Review
    11/16/2023 12:00:00 AM | Google
  • ★★★★★ viayneygil
    Me. Grant and Don were great with getting hr deal made. Want to thank them for all the hard work that we t I to this sale. | Read Full Review
    11/15/2023 12:00:00 AM | DealerRater
  • ★★★★★ TC
    My recent experience at Northwest Dodge was truly outstanding. After spending an entire day exploring various trucks, the next dealership on my list happened to be about 40 minutes away. On my way there, I checked online for available vehicles at Northwest Dodge and was immediately drawn to the Silverado. Upon calling to inquire abou | Read Full Review
    11/15/2023 12:00:00 AM | DealerRater
  • ★★★★★ viayneygil
    Me. Grant and Don were great with getting hr deal made. Want to thank them for all the hard work that we t I to this sale. | Read Full Review
    11/15/2023 12:00:00 AM | Cars.com
  • ★★★★★ TC
    My recent experience at Northwest Dodge was truly outstanding. After spending an entire day exploring various trucks, the next dealership on my list happened to be about 40 minutes away. On my way there, I checked online for available vehicles at Northwest Dodge and was immediately drawn to the Silverado. Upon calling to inquire abou | Read Full Review
    11/15/2023 12:00:00 AM | Cars.com
  • ★★★★★ briones_h
    Until I asked, I would not have known that battery was not tested during Oil Change 27 point inspection because machine was down. | Read Full Review
    11/15/2023 12:00:00 AM | Cars.com
  • ★★★★★ briones_h
    Until I asked, I would not have known that battery was not tested during Oil Change 27 point inspection because machine was down. | Read Full Review
    11/15/2023 12:00:00 AM | DealerRater
  • ★★★★★ greaterhoustonplumbing
    I have purchased many vehicles for my Buisness and this was the easiest I have ever done. | Read Full Review
    11/14/2023 12:00:00 AM | DealerRater
  • ★★★★★ Archie.payumo
    Excellent customer service & highly recommended to purchase car in here.keep up the good work | Read Full Review
    11/14/2023 12:00:00 AM | DealerRater
  • ★★★★★ texproautoglass
    Best deals and friendly knowledgeable representatives. Love my truck and will be back for another in the future. | Read Full Review
    11/14/2023 12:00:00 AM | DealerRater
  • ★★★★★ texproautoglass
    Best deals and friendly knowledgeable representatives. Love my truck and will be back for another in the future. | Read Full Review
    11/14/2023 12:00:00 AM | Cars.com
  • ★★★★★ Archie.payumo
    Excellent customer service & highly recommended to purchase car in here.keep up the good work | Read Full Review
    11/14/2023 12:00:00 AM | Cars.com
  • ★★★★★ greaterhoustonplumbing
    I have purchased many vehicles for my Buisness and this was the easiest I have ever done. | Read Full Review
    11/14/2023 12:00:00 AM | Cars.com
  • ★★★★★ SKJBABU
    Hi, Had issue with battery during service and it was taken care off the problem | Read Full Review
    11/13/2023 12:00:00 AM | Cars.com
  • ★★★★★ SKJBABU
    Hi, Had issue with battery during service and it was taken care off the problem | Read Full Review
    11/13/2023 12:00:00 AM | DealerRater
  • ★★★★★ Jose Molina
    | Read Full Review
    11/13/2023 12:00:00 AM | Google
  • ★★★★★ dbannister107
    The used car I purchased ended up having a tire with two holes on it and a buzzing transmission. It’s been in the shop twice in the first month I owned it. I understand it’s a used vehicle, but I didn’t expect them to sell vehicle Los that were not safe to drive. | Read Full Review
    11/13/2023 12:00:00 AM | DealerRater
  • ★★★★★ dbannister107
    The used car I purchased ended up having a tire with two holes on it and a buzzing transmission. It’s been in the shop twice in the first month I owned it. I understand it’s a used vehicle, but I didn’t expect them to sell vehicle Los that were not safe to drive. | Read Full Review
    11/13/2023 12:00:00 AM | Cars.com
  • ★★★★★ ingrid_pinzon2000
    I want to thank Ms. Jannelle Young for always helping me out with my Jeep vehicles. She is fantastic. | Read Full Review
    11/10/2023 12:00:00 AM | Cars.com
  • ★★★★★ ingrid_pinzon2000
    I want to thank Ms. Jannelle Young for always helping me out with my Jeep vehicles. She is fantastic. | Read Full Review
    11/10/2023 12:00:00 AM | DealerRater
  • ★★★★★ TWICK678
    Josh Joubert was a great salesman.Answered all my question .Would recommend to my friends and family. | Read Full Review
    11/9/2023 12:00:00 AM | DealerRater
  • ★★★★★ TWICK678
    Josh Joubert was a great salesman.Answered all my question .Would recommend to my friends and family. | Read Full Review
    11/9/2023 12:00:00 AM | Cars.com
  • ★★★★★ clgreer42
    Carole has been my go to sales person for at least the past 10-12 years or more. I can honestly say that she has personified excellence in customer service and even after the sale follow up. Thank you!! | Read Full Review
    11/8/2023 12:00:00 AM | Cars.com
  • ★★★★★ clgreer42
    Carole has been my go to sales person for at least the past 10-12 years or more. I can honestly say that she has personified excellence in customer service and even after the sale follow up. Thank you!! | Read Full Review
    11/8/2023 12:00:00 AM | DealerRater
  • ★★★★★ John Herrera
    Excellent service. No pressure buying but the process is slow. They knew I was under a time constraint yet the process was slow. | Read Full Review
    11/8/2023 12:00:00 AM | Google
  • ★★★★★ D Z
    | Read Full Review
    11/7/2023 12:00:00 AM | Google
  • ★★★★★ Ricardo Lopez
    Jeremy Very professional | Read Full Review
    11/6/2023 12:00:00 AM | Google
  • ★★★★★ donlbusby
    They salesman over the phone and at the dealership where very helpful, and the finance office was very helpful and and doing the paperwork. We were very happy with our experience. | Read Full Review
    11/6/2023 12:00:00 AM | DealerRater
  • ★★★★★ donlbusby
    They salesman over the phone and at the dealership where very helpful, and the finance office was very helpful and and doing the paperwork. We were very happy with our experience. | Read Full Review
    11/6/2023 12:00:00 AM | Cars.com
  • ★★★★★ jramaya15
    I have a amazing experience at northwest dodge victor Valdez is amazing and the finance guy very professional | Read Full Review
    11/5/2023 12:00:00 AM | Cars.com
  • ★★★★★ jramaya15
    I have a amazing experience at northwest dodge victor Valdez is amazing and the finance guy very professional | Read Full Review
    11/5/2023 12:00:00 AM | DealerRater
  • ★★★★★ margowon8
    Good service, I feel like very happy and the best treatment ever, the sale man was very professional and your amenities are also very generous. | Read Full Review
    11/4/2023 12:00:00 AM | DealerRater
  • ★★★★★ john.goodwin59
    Northwest Dodge has taken good care of my needs when ever I have needed service. | Read Full Review
    11/4/2023 12:00:00 AM | DealerRater
  • ★★★★★ margowon8
    Good service, I feel like very happy and the best treatment ever, the sale man was very professional and your amenities are also very generous. | Read Full Review
    11/4/2023 12:00:00 AM | Cars.com
  • ★★★★★ john.goodwin59
    Northwest Dodge has taken good care of my needs when ever I have needed service. | Read Full Review
    11/4/2023 12:00:00 AM | Cars.com
  • ★★★★★ S_tohm
    This buying process took way too long to long. The truck I agreed to purchase was listed new on the internet with 22 miles. On the day prior to finalizing the deal, the dealer called and said that the truck was actually being used as a service dept loaner and had over 5400 miles on it. They also lost the keys for the safe in the cons | Read Full Review
    11/4/2023 12:00:00 AM | Cars.com
  • ★★★★★ S_tohm
    This buying process took way too long to long. The truck I agreed to purchase was listed new on the internet with 22 miles. On the day prior to finalizing the deal, the dealer called and said that the truck was actually being used as a service dept loaner and had over 5400 miles on it. They also lost the keys for the safe in the cons | Read Full Review
    11/4/2023 12:00:00 AM | DealerRater
  • ★★★★★ gerardo7840
    Good customer services excellent experience easy transaction sales and financial staff is great whit no rush! | Read Full Review
    11/3/2023 12:00:00 AM | DealerRater
  • ★★★★★ gerardo7840
    Good customer services excellent experience easy transaction sales and financial staff is great whit no rush! | Read Full Review
    11/3/2023 12:00:00 AM | Cars.com
  • ★★★★★ tinaphamlaw
    Quick & great service! Thank you for taking care of me, this is my go to for services! | Read Full Review
    11/2/2023 12:00:00 AM | Cars.com
  • ★★★★★ CoachBlank
    The environment was nice, the service was fast and good, and the workers were friendly. | Read Full Review
    11/2/2023 12:00:00 AM | Cars.com
  • ★★★★★ SARAHTM
    My vehicle was done in a timely manner and I was given good communication throughout the process! | Read Full Review
    11/2/2023 12:00:00 AM | Cars.com
  • ★★★★★ tinaphamlaw
    Quick & great service! Thank you for taking care of me, this is my go to for services! | Read Full Review
    11/2/2023 12:00:00 AM | DealerRater
  • ★★★★★ CoachBlank
    The environment was nice, the service was fast and good, and the workers were friendly. | Read Full Review
    11/2/2023 12:00:00 AM | DealerRater
  • ★★★★★ SARAHTM
    My vehicle was done in a timely manner and I was given good communication throughout the process! | Read Full Review
    11/2/2023 12:00:00 AM | DealerRater
  • ★★★★★ mastertech94
    They’re always friendly and polite! Nice clean atmosphere and I normally don’t have to wait for a long period | Read Full Review
    11/1/2023 12:00:00 AM | DealerRater
  • ★★★★★ stephenford
    Mary in service was great & kept me apprised to how the service & repairs were going on my vehicle. The mechanic did very well in regards to taking what I had said about the problem that I was having with my jeep. With very little to go on, he found the issue & the parts were ordered & got there on time for when I came in a few day's | Read Full Review
    11/1/2023 12:00:00 AM | DealerRater
  • ★★★★★ stephenford
    Mary in service was great & kept me apprised to how the service & repairs were going on my vehicle. The mechanic did very well in regards to taking what I had said about the problem that I was having with my jeep. With very little to go on, he found the issue & the parts were ordered & got there on time for when I came in a few day's | Read Full Review
    11/1/2023 12:00:00 AM | Cars.com
  • ★★★★★ mastertech94
    They’re always friendly and polite! Nice clean atmosphere and I normally don’t have to wait for a long period | Read Full Review
    11/1/2023 12:00:00 AM | Cars.com
  • ★★★★★ msideboard91
    Fast Service and employees were Great facility was very clean customer service was great thanks | Read Full Review
    10/31/2023 12:00:00 AM | Cars.com
  • ★★★★★ jsaucedo729
    Ever since I bought my Dodge Durango 2014 I have only used this place for my oil changes been very happy thank you | Read Full Review
    10/31/2023 12:00:00 AM | Cars.com
  • ★★★★★ msideboard91
    Fast Service and employees were Great facility was very clean customer service was great thanks | Read Full Review
    10/31/2023 12:00:00 AM | DealerRater
  • ★★★★★ jsaucedo729
    Ever since I bought my Dodge Durango 2014 I have only used this place for my oil changes been very happy thank you | Read Full Review
    10/31/2023 12:00:00 AM | DealerRater
  • ★★★★★ goforitphil
    It was a good experience, they were very helpful, willing to negotiate a little bit. Overall, very happy with the vehicle. | Read Full Review
    10/30/2023 12:00:00 AM | DealerRater
  • ★★★★★ christiananita5
    Very clean. Very professional. A knowledge of your vehicle and its need. They are attentive to your time and your comfort | Read Full Review
    10/30/2023 12:00:00 AM | DealerRater
  • ★★★★★ goforitphil
    It was a good experience, they were very helpful, willing to negotiate a little bit. Overall, very happy with the vehicle. | Read Full Review
    10/30/2023 12:00:00 AM | Cars.com
  • ★★★★★ christiananita5
    Very clean. Very professional. A knowledge of your vehicle and its need. They are attentive to your time and your comfort | Read Full Review
    10/30/2023 12:00:00 AM | Cars.com
  • ★★★★★ obphilkanob
    You need to track factory orders and keep customer informed. I had to expedite my order. My efforts were the only mechanism that corrected issues that were delaying my order. I dont feel like the dealership really gives a flip about factory orders. I dont feel like a customer should feel after getting such a beautiful car. I love my | Read Full Review
    10/30/2023 12:00:00 AM | Cars.com
  • ★★★★★ obphilkanob
    You need to track factory orders and keep customer informed. I had to expedite my order. My efforts were the only mechanism that corrected issues that were delaying my order. I dont feel like the dealership really gives a flip about factory orders. I dont feel like a customer should feel after getting such a beautiful car. I love my | Read Full Review
    10/30/2023 12:00:00 AM | DealerRater
  • ★★★★★ 2326renecortez
    The quick lube service writers always do a great of keeping me update during my visits. and explaining future service I may need on next visit. | Read Full Review
    10/29/2023 12:00:00 AM | DealerRater
  • ★★★★★ khodadad_g_kermani
    The dealership is very conveniently located very ose to my home and that makes it convenient | Read Full Review
    10/29/2023 12:00:00 AM | DealerRater
  • ★★★★★ jerry.montemayor
    The service was was nice. They also completed a radio update. The car wash was a nice touch. | Read Full Review
    10/29/2023 12:00:00 AM | DealerRater
  • ★★★★★ jmill5775
    Very professional,the service rep went the extra mile to be sure my Warrenty I purchased at another dealer covered the repair cost. | Read Full Review
    10/29/2023 12:00:00 AM | DealerRater
  • ★★★★★ bkemilien
    Integrity professional excellence customer service awesome compassion late awareness observation nice focused honesty instinctive courtesy | Read Full Review
    10/29/2023 12:00:00 AM | DealerRater
  • ★★★★★ 2326renecortez
    The quick lube service writers always do a great of keeping me update during my visits. and explaining future service I may need on next visit. | Read Full Review
    10/29/2023 12:00:00 AM | Cars.com
  • ★★★★★ jerry.montemayor
    The service was was nice. They also completed a radio update. The car wash was a nice touch. | Read Full Review
    10/29/2023 12:00:00 AM | Cars.com
  • ★★★★★ bkemilien
    Integrity professional excellence customer service awesome compassion late awareness observation nice focused honesty instinctive courtesy | Read Full Review
    10/29/2023 12:00:00 AM | Cars.com
  • ★★★★★ jmill5775
    Very professional,the service rep went the extra mile to be sure my Warrenty I purchased at another dealer covered the repair cost. | Read Full Review
    10/29/2023 12:00:00 AM | Cars.com
  • ★★★★★ khodadad_g_kermani
    The dealership is very conveniently located very ose to my home and that makes it convenient | Read Full Review
    10/29/2023 12:00:00 AM | Cars.com
  • ★★★★★ jb2758
    Salespeople were not pushy, vehicle pricing was good, service was average.- I would recommend NW dodge. | Read Full Review
    10/29/2023 12:00:00 AM | Cars.com
  • ★★★★★ jb2758
    Salespeople were not pushy, vehicle pricing was good, service was average.- I would recommend NW dodge. | Read Full Review
    10/29/2023 12:00:00 AM | DealerRater
  • ★★★★★ brianicam09
    Northwest is a great experience and have great selections on cars. Even when I get my SUV serviced service is top tier | Read Full Review
    10/28/2023 12:00:00 AM | DealerRater
  • ★★★★★ anthonypowell7603
    Appreciate the acknowledgement after entering the customer area that someone will be with you shortly instead of just leaving customers standing and waiting. | Read Full Review
    10/28/2023 12:00:00 AM | DealerRater
  • ★★★★★ pxsadrian448
    Shout out to Ryan big dawg, and everyone in the dealership was nice and helpful to make my purchase happen! | Read Full Review
    10/28/2023 12:00:00 AM | DealerRater
  • ★★★★★ anthonypowell7603
    Appreciate the acknowledgement after entering the customer area that someone will be with you shortly instead of just leaving customers standing and waiting. | Read Full Review
    10/28/2023 12:00:00 AM | Cars.com
  • ★★★★★ brianicam09
    Northwest is a great experience and have great selections on cars. Even when I get my SUV serviced service is top tier | Read Full Review
    10/28/2023 12:00:00 AM | Cars.com
  • ★★★★★ pxsadrian448
    Shout out to Ryan big dawg, and everyone in the dealership was nice and helpful to make my purchase happen! | Read Full Review
    10/28/2023 12:00:00 AM | Cars.com
  • ★★★★★ smithkj53
    Have always had good service. Been going there for service for about 9 years with my Ram 1500. | Read Full Review
    10/27/2023 12:00:00 AM | Cars.com
  • ★★★★★ pdh3973
    Good service and very attentive to the customer. They have options for paying the service when you don’t have the resources. | Read Full Review
    10/27/2023 12:00:00 AM | Cars.com
  • ★★★★★ smithkj53
    Have always had good service. Been going there for service for about 9 years with my Ram 1500. | Read Full Review
    10/27/2023 12:00:00 AM | DealerRater
  • ★★★★★ pdh3973
    Good service and very attentive to the customer. They have options for paying the service when you don’t have the resources. | Read Full Review
    10/27/2023 12:00:00 AM | DealerRater
  • ★★★★★ Archie Matlock
    Great customer service. Always very courteous employees. | Read Full Review
    10/27/2023 12:00:00 AM | Google
  • ★★★★★ pgarcia1120
    I went in, saw the price online and it wasn’t an online special. When I went in they tried to put the price almost 2k higher. The said it was some fee, when I asked specifically, they couldn’t answer me and eventually gave me the price it was listed for. Then they tried to add an additional package without my consent, and when I aske | Read Full Review
    10/27/2023 12:00:00 AM | DealerRater
  • ★★★★★ pgarcia1120
    I went in, saw the price online and it wasn’t an online special. When I went in they tried to put the price almost 2k higher. The said it was some fee, when I asked specifically, they couldn’t answer me and eventually gave me the price it was listed for. Then they tried to add an additional package without my consent, and when I aske | Read Full Review
    10/27/2023 12:00:00 AM | Cars.com
  • ★★★★★ mkainebaker
    I have the worse service and customer service from this location. This place is horrible. | Read Full Review
    10/27/2023 12:00:00 AM | Cars.com
  • ★★★★★ mkainebaker
    I have the worse service and customer service from this location. This place is horrible. | Read Full Review
    10/27/2023 12:00:00 AM | DealerRater
  • ★★★★★ stephenfmoses
    Northwest Chrysler is an excellent dealership. I primarily use the Service Department and they keep you informed and will do what they say they are going to do in the time frame committed. | Read Full Review
    10/26/2023 12:00:00 AM | DealerRater
  • ★★★★★ celestinobrandon
    Very smooth transition, would recommend this dealership to my friends and family. Josh is cool and easy to work with | Read Full Review
    10/26/2023 12:00:00 AM | DealerRater
  • ★★★★★ celestinobrandon
    Very smooth transition, would recommend this dealership to my friends and family. Josh is cool and easy to work with | Read Full Review
    10/26/2023 12:00:00 AM | Cars.com
  • ★★★★★ stephenfmoses
    Northwest Chrysler is an excellent dealership. I primarily use the Service Department and they keep you informed and will do what they say they are going to do in the time frame committed. | Read Full Review
    10/26/2023 12:00:00 AM | Cars.com
  • ★★★★★ jsmann2222
    Everybody take care of there jo b very clean dealer ship I got my truck back on time | Read Full Review
    10/26/2023 12:00:00 AM | Cars.com
  • ★★★★★ jsmann2222
    Everybody take care of there jo b very clean dealer ship I got my truck back on time | Read Full Review
    10/26/2023 12:00:00 AM | DealerRater
  • ★★★★★ oscar.caraveo
    Diagnostics + oilpkg to callme w/results repairs expensive 1st oil change not authorized lost $199 | Read Full Review
    10/26/2023 12:00:00 AM | DealerRater
  • ★★★★★ oscar.caraveo
    Diagnostics + oilpkg to callme w/results repairs expensive 1st oil change not authorized lost $199 | Read Full Review
    10/26/2023 12:00:00 AM | Cars.com
  • ★★★★★ jorgedavid88
    Service is great from start to finish. Matt went the extra mile to get me a discount. | Read Full Review
    10/25/2023 12:00:00 AM | Cars.com
  • ★★★★★ jazemaitis88
    Easy and thorough fair and efficient trade-in and purchase. Gregory was phenomenal and so was the sales manager. | Read Full Review
    10/25/2023 12:00:00 AM | Cars.com
  • ★★★★★ jazemaitis88
    Easy and thorough fair and efficient trade-in and purchase. Gregory was phenomenal and so was the sales manager. | Read Full Review
    10/25/2023 12:00:00 AM | DealerRater
  • ★★★★★ jorgedavid88
    Service is great from start to finish. Matt went the extra mile to get me a discount. | Read Full Review
    10/25/2023 12:00:00 AM | DealerRater
  • ★★★★★ jramaya15
    I have very good experience from the salesman to finance very recommended. I will refer my friend and family here. | Read Full Review
    10/24/2023 12:00:00 AM | DealerRater
  • ★★★★★ MARIOMUNGUIAJR
    Viviana is so helpful, she made everything easy and fast making an exceptional experience at the dealership | Read Full Review
    10/24/2023 12:00:00 AM | DealerRater
  • ★★★★★ jramaya15
    I have very good experience from the salesman to finance very recommended. I will refer my friend and family here. | Read Full Review
    10/24/2023 12:00:00 AM | Cars.com
  • ★★★★★ MARIOMUNGUIAJR
    Viviana is so helpful, she made everything easy and fast making an exceptional experience at the dealership | Read Full Review
    10/24/2023 12:00:00 AM | Cars.com
  • ★★★★★ Andrew Berger
    I recently had my vehicle serviced at Northwest Dodge, and I must say I was quite disappointed with the experience. After inquiring about an inspection related to my warranty, the service representative misled me to believe an inspection was required, when, in fact, the inspection was not required and is not even applicable for my wa | Read Full Review
    10/24/2023 12:00:00 AM | Google
  • ★★★★★ Trfcdadi
    Great vehicle and Victor did a really nice job. Pricing was not good and deceptive | Read Full Review
    10/23/2023 12:00:00 AM | DealerRater
  • ★★★★★ intownmail
    Quick and friendly service. Everyone was very helpful getting me in and out. If you live near by or even not I recommend stopping by Northwest Chrysler Jeep Dodge Ram | Read Full Review
    10/23/2023 12:00:00 AM | DealerRater
  • ★★★★★ Trfcdadi
    Great vehicle and Victor did a really nice job. Pricing was not good and deceptive | Read Full Review
    10/23/2023 12:00:00 AM | Cars.com
  • ★★★★★ intownmail
    Quick and friendly service. Everyone was very helpful getting me in and out. If you live near by or even not I recommend stopping by Northwest Chrysler Jeep Dodge Ram | Read Full Review
    10/23/2023 12:00:00 AM | Cars.com
  • ★★★★★ msdjones2424
    Not just the dealership but Matthew, went above and beyond to please me! Thank You! | Read Full Review
    10/22/2023 12:00:00 AM | Cars.com
  • ★★★★★ msdjones2424
    Not just the dealership but Matthew, went above and beyond to please me! Thank You! | Read Full Review
    10/22/2023 12:00:00 AM | DealerRater
  • ★★★★★ jamsgolf
    My service personnel were steadfast in trying to figure out the problems I was having with my Promaster. I am happy to report that it has been a week since I picked up my van and none of the problems I was experiencing have returned. | Read Full Review
    10/21/2023 12:00:00 AM | DealerRater
  • ★★★★★ jamsgolf
    My service personnel were steadfast in trying to figure out the problems I was having with my Promaster. I am happy to report that it has been a week since I picked up my van and none of the problems I was experiencing have returned. | Read Full Review
    10/21/2023 12:00:00 AM | Cars.com
  • ★★★★★ ELERRE66BD
    Me siento satisfecho con el trato que me brindaron en mi nueva compra. Estoy muy contento en la manera de atención brindada. Gracias | Read Full Review
    10/20/2023 12:00:00 AM | Cars.com
  • ★★★★★ ELERRE66BD
    Me siento satisfecho con el trato que me brindaron en mi nueva compra. Estoy muy contento en la manera de atención brindada. Gracias | Read Full Review
    10/20/2023 12:00:00 AM | DealerRater
  • ★★★★★ Charlie Bennett
    2 days ago I filled out an online application and yesterday morning the sales people were quick to get my information, after getting my information I didn’t hear anything so I texted yesterday afternoon and today asking for an update. It’s 3:05 and still have had no call back or message, if I was denied for the terms I put forward, I | Read Full Review
    10/20/2023 12:00:00 AM | Google
  • ★★★★★ TABOULDIN
    Work was handled efficiently and quickly. Car came back cleaner than it went in. They accomplished the work promised for the price quoted. | Read Full Review
    10/19/2023 12:00:00 AM | DealerRater
  • ★★★★★ dnddcv006
    My time at northwest was great they were very helpful and I was in and out | Read Full Review
    10/19/2023 12:00:00 AM | DealerRater
  • ★★★★★ mac_sog
    I took my car in for a oil and filter change, tire rotation and a check on my air and cabin filters. All the work was performed quickly and I was out of there. Great Service! | Read Full Review
    10/19/2023 12:00:00 AM | DealerRater
  • ★★★★★ TABOULDIN
    Work was handled efficiently and quickly. Car came back cleaner than it went in. They accomplished the work promised for the price quoted. | Read Full Review
    10/19/2023 12:00:00 AM | Cars.com
  • ★★★★★ dnddcv006
    My time at northwest was great they were very helpful and I was in and out | Read Full Review
    10/19/2023 12:00:00 AM | Cars.com
  • ★★★★★ mac_sog
    I took my car in for a oil and filter change, tire rotation and a check on my air and cabin filters. All the work was performed quickly and I was out of there. Great Service! | Read Full Review
    10/19/2023 12:00:00 AM | Cars.com
  • ★★★★★ Heck Mayo
    | Read Full Review
    10/17/2023 12:00:00 AM | Google
  • ★★★★★ jerrelgooch94
    Every time I go to the northwest dodge they are very transparent about things you need for your dodge vehicle. | Read Full Review
    10/16/2023 12:00:00 AM | DealerRater
  • ★★★★★ gerardo7840
    Good customer service John Navarro help me on everything to make the process really easy ! | Read Full Review
    10/16/2023 12:00:00 AM | DealerRater
  • ★★★★★ azepeda0206
    My second purchase. Very convenient plus excellent service. No complaints at all from when I entered dealership til the time I made my purchase. Will continue purchasing at Northwest Dodge | Read Full Review
    10/16/2023 12:00:00 AM | DealerRater
  • ★★★★★ Harvey
    Daniel in the Service Department did a fantastic job of getting my 2016 Dodge Ram up and running. Thank you for all your efforts in helping me out! | Read Full Review
    10/16/2023 12:00:00 AM | DealerRater
  • ★★★★★ jerrelgooch94
    Every time I go to the northwest dodge they are very transparent about things you need for your dodge vehicle. | Read Full Review
    10/16/2023 12:00:00 AM | Cars.com
  • ★★★★★ azepeda0206
    My second purchase. Very convenient plus excellent service. No complaints at all from when I entered dealership til the time I made my purchase. Will continue purchasing at Northwest Dodge | Read Full Review
    10/16/2023 12:00:00 AM | Cars.com
  • ★★★★★ gerardo7840
    Good customer service John Navarro help me on everything to make the process really easy ! | Read Full Review
    10/16/2023 12:00:00 AM | Cars.com
  • ★★★★★ Harvey
    Daniel in the Service Department did a fantastic job of getting my 2016 Dodge Ram up and running. Thank you for all your efforts in helping me out! | Read Full Review
    10/16/2023 12:00:00 AM | Cars.com
  • ★★★★★ stevengonzales1941@hotmail.com
    The service was prompt, they were respectful and I was surprised on how fast they were able to finish the work. They washed up my vehicle after and kept me updated the whole time. Thank you. | Read Full Review
    10/16/2023 12:00:00 AM | Cars.com
  • ★★★★★ stevengonzales1941@hotmail.com
    The service was prompt, they were respectful and I was surprised on how fast they were able to finish the work. They washed up my vehicle after and kept me updated the whole time. Thank you. | Read Full Review
    10/16/2023 12:00:00 AM | DealerRater
  • ★★★★★ JSOILEAU888
    Easy transaction. No pressure from the salesperson. Everything about the purchase went as smoothly as you could hope for. | Read Full Review
    10/15/2023 12:00:00 AM | DealerRater
  • ★★★★★ JSOILEAU888
    Easy transaction. No pressure from the salesperson. Everything about the purchase went as smoothly as you could hope for. | Read Full Review
    10/15/2023 12:00:00 AM | Cars.com
  • ★★★★★ klaphauv
    Excellent service as always. Easy to schedule and not a long wait.. Friendly and courteous staff. | Read Full Review
    10/14/2023 12:00:00 AM | Cars.com
  • ★★★★★ menciashector37
    the best care in Houston is number the best care in Houston is number one | Read Full Review
    10/14/2023 12:00:00 AM | Cars.com
  • ★★★★★ menciashector37
    the best care in Houston is number the best care in Houston is number one | Read Full Review
    10/14/2023 12:00:00 AM | DealerRater
  • ★★★★★ klaphauv
    Excellent service as always. Easy to schedule and not a long wait.. Friendly and courteous staff. | Read Full Review
    10/14/2023 12:00:00 AM | DealerRater
  • ★★★★★ craig_buckland
    Great selection of vehicles, good prices and easy financing. Only issue is, they do not have loaner cars for warranty work. You have to rent a vehicle if you need one. | Read Full Review
    10/14/2023 12:00:00 AM | DealerRater
  • ★★★★★ JIM.VOLKER
    The overall experience was acceptable because of the reasonable resolution of several issues with vehicle order. | Read Full Review
    10/14/2023 12:00:00 AM | DealerRater
  • ★★★★★ JIM.VOLKER
    The overall experience was acceptable because of the reasonable resolution of several issues with vehicle order. | Read Full Review
    10/14/2023 12:00:00 AM | Cars.com
  • ★★★★★ craig_buckland
    Great selection of vehicles, good prices and easy financing. Only issue is, they do not have loaner cars for warranty work. You have to rent a vehicle if you need one. | Read Full Review
    10/14/2023 12:00:00 AM | Cars.com
  • ★★★★★ ANDREW LITTLEJOHN
    The advertised price was more than the car I brought was worth, according to my credit union. The dealership sales department was able to take my car as a trade in and I appreciated that, even though the trade in was not a Jeep or Dodge.or Chrysler (a Buick). That made it easy for me. | Read Full Review
    10/14/2023 12:00:00 AM | Cars.com
  • ★★★★★ ANDREW LITTLEJOHN
    The advertised price was more than the car I brought was worth, according to my credit union. The dealership sales department was able to take my car as a trade in and I appreciated that, even though the trade in was not a Jeep or Dodge.or Chrysler (a Buick). That made it easy for me. | Read Full Review
    10/14/2023 12:00:00 AM | DealerRater
  • ★★★★★ Shannentune
    Great service. Took a few days to get the deal done but that was on me | Read Full Review
    10/13/2023 12:00:00 AM | DealerRater
  • ★★★★★ frankiestyxx1961
    Share excellence! 4 vehicles in 6 years with Northwest Dodge, that speaks for itself. Thanks. | Read Full Review
    10/13/2023 12:00:00 AM | DealerRater
  • ★★★★★ madelinedolejsi
    Great service. Service advisor very knowledgeable and friendly. Waiting area very pleasant. Enjoyed the coffee shop. | Read Full Review
    10/13/2023 12:00:00 AM | DealerRater
  • ★★★★★ ruby1974
    I really thank you Chris he took care and was very helpful with everything it was need in my vehicle | Read Full Review
    10/13/2023 12:00:00 AM | DealerRater
  • ★★★★★ ben338550
    Great experience from the staff and the service on my jeep was great. Staff went the extra mile to make sure my jeep was serviced to its needs | Read Full Review
    10/13/2023 12:00:00 AM | DealerRater
  • ★★★★★ ruby1974
    I really thank you Chris he took care and was very helpful with everything it was need in my vehicle | Read Full Review
    10/13/2023 12:00:00 AM | Cars.com
  • ★★★★★ ben338550
    Great experience from the staff and the service on my jeep was great. Staff went the extra mile to make sure my jeep was serviced to its needs | Read Full Review
    10/13/2023 12:00:00 AM | Cars.com
  • ★★★★★ frankiestyxx1961
    Share excellence! 4 vehicles in 6 years with Northwest Dodge, that speaks for itself. Thanks. | Read Full Review
    10/13/2023 12:00:00 AM | Cars.com
  • ★★★★★ madelinedolejsi
    Great service. Service advisor very knowledgeable and friendly. Waiting area very pleasant. Enjoyed the coffee shop. | Read Full Review
    10/13/2023 12:00:00 AM | Cars.com
  • ★★★★★ Shannentune
    Great service. Took a few days to get the deal done but that was on me | Read Full Review
    10/13/2023 12:00:00 AM | Cars.com
  • ★★★★★ stephenpadgett14
    I was told and showed that the drive out price was one thing wasn’t true. Was also told that I was going to receive $2000 and didn’t receive. The one plus is they did give me payoff for my trade. | Read Full Review
    10/13/2023 12:00:00 AM | Cars.com
  • ★★★★★ stephenpadgett14
    I was told and showed that the drive out price was one thing wasn’t true. Was also told that I was going to receive $2000 and didn’t receive. The one plus is they did give me payoff for my trade. | Read Full Review
    10/13/2023 12:00:00 AM | DealerRater
  • ★★★★★ chowchow
    Told me that my car needed one thing then turned around saying they are going to do something else to it. But also have to be put on a wait list for a loaner car while they don’t know how long my car will be in the shop for so I will be car less till my car work gets completed. With all that being said I haven’t found time that I can | Read Full Review
    10/13/2023 12:00:00 AM | DealerRater
  • ★★★★★ chowchow
    Told me that my car needed one thing then turned around saying they are going to do something else to it. But also have to be put on a wait list for a loaner car while they don’t know how long my car will be in the shop for so I will be car less till my car work gets completed. With all that being said I haven’t found time that I can | Read Full Review
    10/13/2023 12:00:00 AM | Cars.com
  • ★★★★★ JoaquinSegovia
    Most helpful salesman, manager, and finance manager that I have ever done business with. No run around. Most pleasant buying experience I’ve ever had. Would recommend to anyone!! Thank you for all your help! | Read Full Review
    10/12/2023 12:00:00 AM | Cars.com
  • ★★★★★ theresacole75
    I have always gotten great service from Khara and her staff. Only downside is getting parts in a timely manner to fix the problem! | Read Full Review
    10/12/2023 12:00:00 AM | Cars.com
  • ★★★★★ theresacole75
    I have always gotten great service from Khara and her staff. Only downside is getting parts in a timely manner to fix the problem! | Read Full Review
    10/12/2023 12:00:00 AM | DealerRater
  • ★★★★★ JoaquinSegovia
    Most helpful salesman, manager, and finance manager that I have ever done business with. No run around. Most pleasant buying experience I’ve ever had. Would recommend to anyone!! Thank you for all your help! | Read Full Review
    10/12/2023 12:00:00 AM | DealerRater
  • ★★★★★ Brandon Thompson
    Alright, my experience was pretty good. Pros: I bought used vehicle that was not Dodge, Jeep, Etc. Vehicle runs great. Service was good. In and out fairly quickly, nothing unpleasant. My tags came in at a decent time and pick up was good. Cons: Know your credit, get pre approved and know your trade in / downpayment. If you come wit | Read Full Review
    10/12/2023 12:00:00 AM | Google
  • ★★★★★ ingrid_pinzon2000
    The service was amazing, Jannell Young helped me with all my problems and solved them. I will definitely be coming back. | Read Full Review
    10/11/2023 12:00:00 AM | DealerRater
  • ★★★★★ nleyva_14
    The services done were performed quick and easy, and customer service was very helpful and informative. | Read Full Review
    10/11/2023 12:00:00 AM | DealerRater
  • ★★★★★ AEROSFAN70
    I never make a appointment for oil change but they always are on the ball and get it taking care of promptly | Read Full Review
    10/11/2023 12:00:00 AM | DealerRater
  • ★★★★★ ingrid_pinzon2000
    The service was amazing, Jannell Young helped me with all my problems and solved them. I will definitely be coming back. | Read Full Review
    10/11/2023 12:00:00 AM | Cars.com
  • ★★★★★ nleyva_14
    The services done were performed quick and easy, and customer service was very helpful and informative. | Read Full Review
    10/11/2023 12:00:00 AM | Cars.com
  • ★★★★★ AEROSFAN70
    I never make a appointment for oil change but they always are on the ball and get it taking care of promptly | Read Full Review
    10/11/2023 12:00:00 AM | Cars.com
  • ★★★★★ mreeves6
    Very good service by Mary Segura did a great job of keeping me informed of the status of my truck. She called after the point inspection was done and let me know what additional information items were needed and what was not needed. I then discussed the services, and then the mechanic went to work on it. She had all the recalls compl | Read Full Review
    10/10/2023 12:00:00 AM | Cars.com
  • ★★★★★ mreeves6
    Very good service by Mary Segura did a great job of keeping me informed of the status of my truck. She called after the point inspection was done and let me know what additional information items were needed and what was not needed. I then discussed the services, and then the mechanic went to work on it. She had all the recalls compl | Read Full Review
    10/10/2023 12:00:00 AM | DealerRater
  • ★★★★★ M Adeg
    We have bought 3 vehicles with Northwest Dodge, 2 used and 1 brand new. The most recent was an older Jeep Grand Cherokee we bought for a new driver. We worked with John Navarro and his boss Don Adams who negotiated a good price with us for the purchase and promised to fix some issues we noticed on the vehicle. John called us to up | Read Full Review
    10/9/2023 12:00:00 AM | Google
  • ★★★★★ bountymac
    Twice they failed to order my oil filter for my Chevy vehicle I bought from them. It wastes my time & theirs to drive down there on a Saturday morning only to know that the parts dept forgot to order, even though I reminded them in advance. | Read Full Review
    10/9/2023 12:00:00 AM | DealerRater
  • ★★★★★ bountymac
    Twice they failed to order my oil filter for my Chevy vehicle I bought from them. It wastes my time & theirs to drive down there on a Saturday morning only to know that the parts dept forgot to order, even though I reminded them in advance. | Read Full Review
    10/9/2023 12:00:00 AM | Cars.com
  • ★★★★★ robertnelson0820
    The service was really great and Mr.Charles that did my alignment was excellent and I appreciate his patience and willingness to get my alignment perfect.... | Read Full Review
    10/8/2023 12:00:00 AM | Cars.com
  • ★★★★★ robertnelson0820
    The service was really great and Mr.Charles that did my alignment was excellent and I appreciate his patience and willingness to get my alignment perfect.... | Read Full Review
    10/8/2023 12:00:00 AM | DealerRater
  • ★★★★★ keith.chalfant
    Service was great. Service rep was great. However, it took 4 hours for an oil change, tire rotation and alignment and fuel filter change | Read Full Review
    10/8/2023 12:00:00 AM | DealerRater
  • ★★★★★ keith.chalfant
    Service was great. Service rep was great. However, it took 4 hours for an oil change, tire rotation and alignment and fuel filter change | Read Full Review
    10/8/2023 12:00:00 AM | Cars.com
  • ★★★★★ alex.josue.tapia
    Great service from victor Valdez he is still in touch with me for any details that i need for the car | Read Full Review
    10/7/2023 12:00:00 AM | Cars.com
  • ★★★★★ Shannentune
    Sales crew and financial services were great. Took longer than normal but that was on me | Read Full Review
    10/7/2023 12:00:00 AM | Cars.com
  • ★★★★★ Shannentune
    Sales crew and financial services were great. Took longer than normal but that was on me | Read Full Review
    10/7/2023 12:00:00 AM | DealerRater
  • ★★★★★ alex.josue.tapia
    Great service from victor Valdez he is still in touch with me for any details that i need for the car | Read Full Review
    10/7/2023 12:00:00 AM | DealerRater
  • ★★★★★ redlehmann
    My Service Advisor, Kristen Crenshaw, was very knowledgeable about my extended warranty. She was able to get the work done on my truck in a very timely manner and kept me updated about my repairs and when my truck would be ready. I will continue to use your dealership for future work and when I plan to buy another vehicle. | Read Full Review
    10/6/2023 12:00:00 AM | DealerRater
  • ★★★★★ redlehmann
    My Service Advisor, Kristen Crenshaw, was very knowledgeable about my extended warranty. She was able to get the work done on my truck in a very timely manner and kept me updated about my repairs and when my truck would be ready. I will continue to use your dealership for future work and when I plan to buy another vehicle. | Read Full Review
    10/6/2023 12:00:00 AM | Cars.com
  • ★★★★★ solosé quenadasé
    | Read Full Review
    10/6/2023 12:00:00 AM | Google
  • ★★★★★ JFNICHOL
    Y’all replaced my transmission and it’s not working right and I haven’t brought it back because y’all keep my car usually two weeks and I have had doctors appointments for my heart and eyes. If I bring it in my life stops for the time y’all keep my car because I’m not spending money on a rental. | Read Full Review
    10/6/2023 12:00:00 AM | DealerRater
  • ★★★★★ JFNICHOL
    Y’all replaced my transmission and it’s not working right and I haven’t brought it back because y’all keep my car usually two weeks and I have had doctors appointments for my heart and eyes. If I bring it in my life stops for the time y’all keep my car because I’m not spending money on a rental. | Read Full Review
    10/6/2023 12:00:00 AM | Cars.com
  • ★★★★★ julio82ortiz
    Like going to the dealership for their expertise. Yes its expensive but it’s good piece of mind, and I like my truck. The money is worth it. | Read Full Review
    10/5/2023 12:00:00 AM | Cars.com
  • ★★★★★ AJBOU1
    It was a great experience it's the 3rd truck i have purchased from there | Read Full Review
    10/5/2023 12:00:00 AM | Cars.com
  • ★★★★★ julio82ortiz
    Like going to the dealership for their expertise. Yes its expensive but it’s good piece of mind, and I like my truck. The money is worth it. | Read Full Review
    10/5/2023 12:00:00 AM | DealerRater
  • ★★★★★ AJBOU1
    It was a great experience it's the 3rd truck i have purchased from there | Read Full Review
    10/5/2023 12:00:00 AM | DealerRater
  • ★★★★★ Lucian Landreville
    Vehicle dropped off for service. Diagnostic completed in a timely manner. Text message updates and authorization kept process moving efficiently. Work completed ahead of promise date and well under quoted price. | Read Full Review
    10/4/2023 12:00:00 AM | Google
  • ★★★★★ jgrimaldo
    Friendly service. Professional and customer service. I would recommend this place to my friend and family | Read Full Review
    10/3/2023 12:00:00 AM | DealerRater
  • ★★★★★ ben.lopez
    The service department was very responsive and kept me updated on the status of my vehicle. | Read Full Review
    10/3/2023 12:00:00 AM | DealerRater
  • ★★★★★ ben.lopez
    The service department was very responsive and kept me updated on the status of my vehicle. | Read Full Review
    10/3/2023 12:00:00 AM | Cars.com
  • ★★★★★ jgrimaldo
    Friendly service. Professional and customer service. I would recommend this place to my friend and family | Read Full Review
    10/3/2023 12:00:00 AM | Cars.com
  • ★★★★★ Kelly Barsch
    Matt Glaser was our service rep and was excellent from beginning to end; can't recommend him enough. I've been very frustrated with the number of times my brand new Chrysler has needed warranty work but he reassurred me that they will not let me down again. The only reason I gave it 4 stars instead of 5 is that I never was given a lo | Read Full Review
    10/3/2023 12:00:00 AM | Google
  • ★★★★★ eeramon35
    Very convenient service center with very friendly people. My experience was great and I was informed as soon as my vehicle was ready for pick up | Read Full Review
    10/2/2023 12:00:00 AM | DealerRater
  • ★★★★★ amberhuff77
    The Service Department has always been great. Advisor sat and explained everything to me and how to go about getting additional service items completed. | Read Full Review
    10/2/2023 12:00:00 AM | DealerRater
  • ★★★★★ BINGUO
    I prefer this dealership over others when I purchase Jeep or Dodge vehicles. Grant is very honest and accommodating with my needs and situations. They take good care of the cars on their lot. I purchased a black Grand Cherokee limited which I love very much. I'm very happy to work with Grant in this purchase. | Read Full Review
    10/2/2023 12:00:00 AM | DealerRater
  • ★★★★★ azepeda0206
    Everything went smoothly just like my first purchase. From start to finish completely professional staff | Read Full Review
    10/2/2023 12:00:00 AM | DealerRater
  • ★★★★★ amberhuff77
    The Service Department has always been great. Advisor sat and explained everything to me and how to go about getting additional service items completed. | Read Full Review
    10/2/2023 12:00:00 AM | Cars.com
  • ★★★★★ azepeda0206
    Everything went smoothly just like my first purchase. From start to finish completely professional staff | Read Full Review
    10/2/2023 12:00:00 AM | Cars.com
  • ★★★★★ eeramon35
    Very convenient service center with very friendly people. My experience was great and I was informed as soon as my vehicle was ready for pick up | Read Full Review
    10/2/2023 12:00:00 AM | Cars.com
  • ★★★★★ BINGUO
    I prefer this dealership over others when I purchase Jeep or Dodge vehicles. Grant is very honest and accommodating with my needs and situations. They take good care of the cars on their lot. I purchased a black Grand Cherokee limited which I love very much. I'm very happy to work with Grant in this purchase. | Read Full Review
    10/2/2023 12:00:00 AM | Cars.com
  • ★★★★★ anthonysparks123456
    Treat customer with respect and happy atmosphere and good nice quality work nice lounge for customers | Read Full Review
    10/1/2023 12:00:00 AM | Cars.com
  • ★★★★★ ronmerx
    Matthew was very helpful and informative. Answered all my inquires. Will ask for him anytime I need service for sure. | Read Full Review
    10/1/2023 12:00:00 AM | Cars.com
  • ★★★★★ dvcn2004
    Excellent service department and very good people that work there I was very impressed w | Read Full Review
    10/1/2023 12:00:00 AM | Cars.com
  • ★★★★★ dvcn2004
    Excellent service department and very good people that work there I was very impressed w | Read Full Review
    10/1/2023 12:00:00 AM | DealerRater
  • ★★★★★ ronmerx
    Matthew was very helpful and informative. Answered all my inquires. Will ask for him anytime I need service for sure. | Read Full Review
    10/1/2023 12:00:00 AM | DealerRater
  • ★★★★★ anthonysparks123456
    Treat customer with respect and happy atmosphere and good nice quality work nice lounge for customers | Read Full Review
    10/1/2023 12:00:00 AM | DealerRater
  • ★★★★★ gmcclure749
    Poor customer service. Attentive when making deal. Afterwards left messages for callback, unresponsive, no followup. | Read Full Review
    10/1/2023 12:00:00 AM | DealerRater
  • ★★★★★ gmcclure749
    Poor customer service. Attentive when making deal. Afterwards left messages for callback, unresponsive, no followup. | Read Full Review
    10/1/2023 12:00:00 AM | Cars.com
  • ★★★★★ CHRISDURBINLIVE
    Thy said my transmission was fine. Made them send it to their sister dealership then found out it needed 7k dollars worth of work. Would NEVER recommend this place to anyone | Read Full Review
    10/1/2023 12:00:00 AM | Cars.com
  • ★★★★★ CHRISDURBINLIVE
    Thy said my transmission was fine. Made them send it to their sister dealership then found out it needed 7k dollars worth of work. Would NEVER recommend this place to anyone | Read Full Review
    10/1/2023 12:00:00 AM | DealerRater
  • ★★★★★ abujariyah
    Everyone at Northwest made my experience phenomenal I had the ultimate pleasure! Thanks again to the team! | Read Full Review
    9/30/2023 12:00:00 AM | DealerRater
  • ★★★★★ abujariyah
    Everyone at Northwest made my experience phenomenal I had the ultimate pleasure! Thanks again to the team! | Read Full Review
    9/30/2023 12:00:00 AM | Cars.com
  • ★★★★★ Marai Diaz
    | Read Full Review
    9/30/2023 12:00:00 AM | Google
  • ★★★★★ Daniel Garcia
    Very unprofessional and I will get a bad view from me in there Google review | Read Full Review
    9/30/2023 12:00:00 AM | DealerRater
  • ★★★★★ Daniel Garcia
    Very unprofessional and I will get a bad view from me in there Google review | Read Full Review
    9/30/2023 12:00:00 AM | Cars.com
  • ★★★★★ RHOPWOOD85
    Professional,honest,patient, just overall great experience with every one i dealt with. They gave me blue book value for my trade and helped me get the price i wanted on my new purchase. Everyone from sales to finance really listened to my needs and made me feel valued and that is rare. I would recomend northwest dodge to anyone who | Read Full Review
    9/29/2023 12:00:00 AM | Cars.com
  • ★★★★★ RHOPWOOD85
    Professional,honest,patient, just overall great experience with every one i dealt with. They gave me blue book value for my trade and helped me get the price i wanted on my new purchase. Everyone from sales to finance really listened to my needs and made me feel valued and that is rare. I would recomend northwest dodge to anyone who | Read Full Review
    9/29/2023 12:00:00 AM | DealerRater
  • ★★★★★ Jordyn Louise
    The service team at this location went above and beyond! Matthew, in particular, was amazing. He booked an Uber for me to get home and back to pick up my car. He also vacuumed it, and it looks like it received a wash as well. I am totally impressed by the level of hospitality and customer service I received. All Dodge dealerships ar | Read Full Review
    9/29/2023 12:00:00 AM | Google
  • ★★★★★ angelagon1113
    Everyone was very nice and helpful. So glad you guys have the snack bar and coffee. Boy does it come in handy! | Read Full Review
    9/28/2023 12:00:00 AM | DealerRater
  • ★★★★★ ranshawb
    quick, clean. pleasant you are asking too many question didnt deal with sales, finance, internet | Read Full Review
    9/28/2023 12:00:00 AM | DealerRater
  • ★★★★★ brtnyalvarado
    Customer service is always so great and staff is very friendly and helpful! Thank you! | Read Full Review
    9/28/2023 12:00:00 AM | DealerRater
  • ★★★★★ marcusmrvl
    Staff was very helpful. Great overall customer service. Will recommend any potential buyers in the future. | Read Full Review
    9/28/2023 12:00:00 AM | DealerRater
  • ★★★★★ kbdrummer
    They go above what is required. Every staff member is very helpful. Thanks for keeping me informed. | Read Full Review
    9/28/2023 12:00:00 AM | DealerRater
  • ★★★★★ groxsanas
    Matthew always takes care of me! I’m always confident that I’m getting done the recommended services. | Read Full Review
    9/28/2023 12:00:00 AM | DealerRater
  • ★★★★★ ranshawb
    quick, clean. pleasant you are asking too many question didnt deal with sales, finance, internet | Read Full Review
    9/28/2023 12:00:00 AM | Cars.com
  • ★★★★★ kbdrummer
    They go above what is required. Every staff member is very helpful. Thanks for keeping me informed. | Read Full Review
    9/28/2023 12:00:00 AM | Cars.com
  • ★★★★★ marcusmrvl
    Staff was very helpful. Great overall customer service. Will recommend any potential buyers in the future. | Read Full Review
    9/28/2023 12:00:00 AM | Cars.com
  • ★★★★★ groxsanas
    Matthew always takes care of me! I’m always confident that I’m getting done the recommended services. | Read Full Review
    9/28/2023 12:00:00 AM | Cars.com
  • ★★★★★ angelagon1113
    Everyone was very nice and helpful. So glad you guys have the snack bar and coffee. Boy does it come in handy! | Read Full Review
    9/28/2023 12:00:00 AM | Cars.com
  • ★★★★★ brtnyalvarado
    Customer service is always so great and staff is very friendly and helpful! Thank you! | Read Full Review
    9/28/2023 12:00:00 AM | Cars.com
  • ★★★★★ fhirsh1
    Not sure it came with the correct bed rails as they did not work with my 2019 Ram brand cover, other then that and very little fluid in the washer fluid container the vehicle was in good condition | Read Full Review
    9/28/2023 12:00:00 AM | Cars.com
  • ★★★★★ fhirsh1
    Not sure it came with the correct bed rails as they did not work with my 2019 Ram brand cover, other then that and very little fluid in the washer fluid container the vehicle was in good condition | Read Full Review
    9/28/2023 12:00:00 AM | DealerRater
  • ★★★★★ krystal.stiles
    Went in for an alignment and 2 hours after getting my vehicle back issues arose | Read Full Review
    9/28/2023 12:00:00 AM | DealerRater
  • ★★★★★ krystal.stiles
    Went in for an alignment and 2 hours after getting my vehicle back issues arose | Read Full Review
    9/28/2023 12:00:00 AM | Cars.com
  • ★★★★★ jkhill0
    Needed a little better communication with service representative. Since I had to rent a car time was important and because of the lack of I was forced to keep the rental 3 extra days. | Read Full Review
    9/27/2023 12:00:00 AM | Cars.com
  • ★★★★★ jkhill0
    Needed a little better communication with service representative. Since I had to rent a car time was important and because of the lack of I was forced to keep the rental 3 extra days. | Read Full Review
    9/27/2023 12:00:00 AM | DealerRater
  • ★★★★★ ajandchance
    Horrible service! I love the sales but the service department is awful. Some of them are rude, it’s takes 3.5 hours to get an oil change. I like the alto but after being out for 3 hours, im ready to get my car and head home. It takes them an hour sometimes to answer so I can get back to the dealership. I need to get abwindshiel becau | Read Full Review
    9/27/2023 12:00:00 AM | DealerRater
  • ★★★★★ br.dave
    ….Everything was fine with the service except when I got home I noticed a DENT son the passenger side on the front side top of the bed next to the cab….I already knew that you were not going to do anything about it since had already left the Dealership and didn’t discover it until the next day….I don’t know how this could have happen | Read Full Review
    9/27/2023 12:00:00 AM | DealerRater
  • ★★★★★ br.dave
    ….Everything was fine with the service except when I got home I noticed a DENT son the passenger side on the front side top of the bed next to the cab….I already knew that you were not going to do anything about it since had already left the Dealership and didn’t discover it until the next day….I don’t know how this could have happen | Read Full Review
    9/27/2023 12:00:00 AM | Cars.com
  • ★★★★★ ajandchance
    Horrible service! I love the sales but the service department is awful. Some of them are rude, it’s takes 3.5 hours to get an oil change. I like the alto but after being out for 3 hours, im ready to get my car and head home. It takes them an hour sometimes to answer so I can get back to the dealership. I need to get abwindshiel becau | Read Full Review
    9/27/2023 12:00:00 AM | Cars.com
  • ★★★★★ PMcG81
    I have taken my Ram 1500 there since purchasing the truck and have had them do all the scheduled services. There have been some service reps that were real bad and there have been a few that were stellar. All the same l, they always strive to correct any wrongdoings. The facility is always clean, and they have nice amenities if you a | Read Full Review
    9/26/2023 12:00:00 AM | Cars.com
  • ★★★★★ PMcG81
    I have taken my Ram 1500 there since purchasing the truck and have had them do all the scheduled services. There have been some service reps that were real bad and there have been a few that were stellar. All the same l, they always strive to correct any wrongdoings. The facility is always clean, and they have nice amenities if you a | Read Full Review
    9/26/2023 12:00:00 AM | DealerRater
  • ★★★★★ HINKO51
    See my Better Business Bureau complaint to see why I do not recommend this dealership at all. | Read Full Review
    9/26/2023 12:00:00 AM | DealerRater
  • ★★★★★ kevin.nelson48
    Trash I would never refer no one to this lot at all lies on top of lies | Read Full Review
    9/26/2023 12:00:00 AM | DealerRater
  • ★★★★★ kevin.nelson48
    Trash I would never refer no one to this lot at all lies on top of lies | Read Full Review
    9/26/2023 12:00:00 AM | Cars.com
  • ★★★★★ HINKO51
    See my Better Business Bureau complaint to see why I do not recommend this dealership at all. | Read Full Review
    9/26/2023 12:00:00 AM | Cars.com
  • ★★★★★ alvarezlopezsol
    Excelente atención por parte de todo el personal, administrativo y de ventas Graciaspor su atencion. | Read Full Review
    9/25/2023 12:00:00 AM | Cars.com
  • ★★★★★ felix8
    It is really really really really really really really really good, now please stop emailing surveys | Read Full Review
    9/25/2023 12:00:00 AM | Cars.com
  • ★★★★★ alvarezlopezsol
    Excelente atención por parte de todo el personal, administrativo y de ventas Graciaspor su atencion. | Read Full Review
    9/25/2023 12:00:00 AM | DealerRater
  • ★★★★★ felix8
    It is really really really really really really really really good, now please stop emailing surveys | Read Full Review
    9/25/2023 12:00:00 AM | DealerRater
  • ★★★★★ ELITX005
    Eric Lopez ofrecio un muy buen servicio y nos mostro los SUV'S que estabamos buscando. Servicio Profesional y atento. | Read Full Review
    9/25/2023 12:00:00 AM | DealerRater
  • ★★★★★ ELITX005
    Eric Lopez ofrecio un muy buen servicio y nos mostro los SUV'S que estabamos buscando. Servicio Profesional y atento. | Read Full Review
    9/25/2023 12:00:00 AM | Cars.com
  • ★★★★★ Dawn Weis
    I have been calling since July to get my car in for warranty work and kept calling and never getting calls back from the service department nor the “rental” car person. Finally the call center had a service manager call me back last Monday well over 2 months later and she left me the shortest message that they had a car for me to bri | Read Full Review
    9/25/2023 12:00:00 AM | Google
  • ★★★★★ lbp0301
    The service advisor was very helpful. She was knowledgeable and answered all of my questions! | Read Full Review
    9/23/2023 12:00:00 AM | DealerRater
  • ★★★★★ lbp0301
    The service advisor was very helpful. She was knowledgeable and answered all of my questions! | Read Full Review
    9/23/2023 12:00:00 AM | Cars.com
  • ★★★★★ martintg9
    Clean & friendly service writers & staff. Excellent location close to my home. Will continue having service at this location. | Read Full Review
    9/22/2023 12:00:00 AM | Cars.com
  • ★★★★★ martintg9
    Clean & friendly service writers & staff. Excellent location close to my home. Will continue having service at this location. | Read Full Review
    9/22/2023 12:00:00 AM | DealerRater
  • ★★★★★ MrsBland
    The staff are attentive and greet you at the door which is very nice. The showroom is ok, the seats are worn out. | Read Full Review
    9/22/2023 12:00:00 AM | DealerRater
  • ★★★★★ MrsBland
    The staff are attentive and greet you at the door which is very nice. The showroom is ok, the seats are worn out. | Read Full Review
    9/22/2023 12:00:00 AM | Cars.com
  • ★★★★★ group1109
    It takes too long to get my vehicle out of shop when it goes there. No one never returns my calls. They like to text me. What kind of customer service Is that??? | Read Full Review
    9/22/2023 12:00:00 AM | Cars.com
  • ★★★★★ group1109
    It takes too long to get my vehicle out of shop when it goes there. No one never returns my calls. They like to text me. What kind of customer service Is that??? | Read Full Review
    9/22/2023 12:00:00 AM | DealerRater
  • ★★★★★ nelsoncharriz
    Pricey but fix my issue. Good customer service and keep me informed of the progress. | Read Full Review
    9/21/2023 12:00:00 AM | DealerRater
  • ★★★★★ sbeachman0
    Great service and wait time is at a minimum even when waiting on car without an appt | Read Full Review
    9/21/2023 12:00:00 AM | DealerRater
  • ★★★★★ nelsoncharriz
    Pricey but fix my issue. Good customer service and keep me informed of the progress. | Read Full Review
    9/21/2023 12:00:00 AM | Cars.com
  • ★★★★★ sbeachman0
    Great service and wait time is at a minimum even when waiting on car without an appt | Read Full Review
    9/21/2023 12:00:00 AM | Cars.com
  • ★★★★★ R.A.GARZA
    The service there was great, our salesman Dina great job for us. This is the 3rd or 4th vehicle I have bought there and will continue to go back. | Read Full Review
    9/20/2023 12:00:00 AM | Cars.com
  • ★★★★★ R.A.GARZA
    The service there was great, our salesman Dina great job for us. This is the 3rd or 4th vehicle I have bought there and will continue to go back. | Read Full Review
    9/20/2023 12:00:00 AM | DealerRater
  • ★★★★★ rbb
    Got my repair done quicker than I was originally quoted so that I had my Jeep prior to Labor Day weekend. The service writer, David Steinmetz, stayed until after 7pm until I picked up my vehicle which was great. | Read Full Review
    9/20/2023 12:00:00 AM | DealerRater
  • ★★★★★ rbb
    Got my repair done quicker than I was originally quoted so that I had my Jeep prior to Labor Day weekend. The service writer, David Steinmetz, stayed until after 7pm until I picked up my vehicle which was great. | Read Full Review
    9/20/2023 12:00:00 AM | Cars.com
  • ★★★★★ werika54
    I ran into a few friendly individuals, however my experience overall wasn’t the best . I could defiantly say I’ve had better car buying experiences else where . The dealership it self was nice and clean . They had snacks and a place for kids to keep busy . Their inventory was average but I feel that we didn’t get personalized custome | Read Full Review
    9/20/2023 12:00:00 AM | Cars.com
  • ★★★★★ werika54
    I ran into a few friendly individuals, however my experience overall wasn’t the best . I could defiantly say I’ve had better car buying experiences else where . The dealership it self was nice and clean . They had snacks and a place for kids to keep busy . Their inventory was average but I feel that we didn’t get personalized custome | Read Full Review
    9/20/2023 12:00:00 AM | DealerRater
  • ★★★★★ Alton Shelton
    I'm in awe as I write this. I took my 2022 Ram 2500 in for routine maintenance and recall notices. Upon picking up the vehicle, 1 of 4 recalls were completed. Of course I ask, "What about the other 3 recalls not completed?" Service advisor response, "When you get an itch, give us a call. We don't know if or when the recall parts will | Read Full Review
    9/20/2023 12:00:00 AM | Google
  • ★★★★★ roshetia davis
    I received excellent service from C. J my sales person and L. J from finance. I love the new improvements being made throughout the dealership. I love the fact that the new GM is very down to earth and not hiding behind no desk or office. Every time I enter the dealership I see him greeting customers and being interactive. I would de | Read Full Review
    9/18/2023 12:00:00 AM | Google
  • ★★★★★ ROSHETIA06
    I received excellent service from C. J my sales person and L. J from finance. I love the new improvements being made throughout the dealership. I love the fact that the new GM is very down to earth and not hiding behind no desk. Every time I enter the dealership I see him greeting customers and being interactive. I would definitely r | Read Full Review
    9/18/2023 12:00:00 AM | DealerRater
  • ★★★★★ bhill2307
    Grant made this process so easy! Our comfort level as well as feeding us because I couldn’t decide what truck I wanted so it took longer than expected. | Read Full Review
    9/18/2023 12:00:00 AM | DealerRater
  • ★★★★★ gundlach50
    Smooth and seamless process. I called and negotiated a good deal on a truck. Then I flew in from Dallas, took an Uber to the dealership, and was driving away in my new truck within 20 minutes of being at the dealership. Great communication through the whole process with my dealer Chris H. Would definitely recommend! | Read Full Review
    9/18/2023 12:00:00 AM | DealerRater
  • ★★★★★ shopmelk.us
    Wonderful amenities. Friendly staff. Quick service. Coffee bar is such a luxury and the lobby is cozy | Read Full Review
    9/18/2023 12:00:00 AM | DealerRater
  • ★★★★★ bhill2307
    Grant made this process so easy! Our comfort level as well as feeding us because I couldn’t decide what truck I wanted so it took longer than expected. | Read Full Review
    9/18/2023 12:00:00 AM | Cars.com
  • ★★★★★ ROSHETIA06
    I received excellent service from C. J my sales person and L. J from finance. I love the new improvements being made throughout the dealership. I love the fact that the new GM is very down to earth and not hiding behind no desk. Every time I enter the dealership I see him greeting customers and being interactive. I would definitely r | Read Full Review
    9/18/2023 12:00:00 AM | Cars.com
  • ★★★★★ Andrew G
    Fast and seamless transaction. Had such a great deal, I flew in from Dallas to purchase the truck. Great customer service from start to finish with my sales rep, Chris H. | Read Full Review
    9/18/2023 12:00:00 AM | Cars.com
  • ★★★★★ gundlach50
    Smooth and seamless process. I called and negotiated a good deal on a truck. Then I flew in from Dallas, took an Uber to the dealership, and was driving away in my new truck within 20 minutes of being at the dealership. Great communication through the whole process with my dealer Chris H. Would definitely recommend! | Read Full Review
    9/18/2023 12:00:00 AM | Cars.com
  • ★★★★★ shopmelk.us
    Wonderful amenities. Friendly staff. Quick service. Coffee bar is such a luxury and the lobby is cozy | Read Full Review
    9/18/2023 12:00:00 AM | Cars.com
  • ★★★★★ dozier.brandy
    Knowledgable, Clean, Attentive, Hard to schedule appointment online, I have to call to do it. | Read Full Review
    9/18/2023 12:00:00 AM | Cars.com
  • ★★★★★ j.chmtz
    Good experience. Very polite. The employees. They fix the problem whit My car. And a good time. The coffee shop. Very good. | Read Full Review
    9/18/2023 12:00:00 AM | Cars.com
  • ★★★★★ dozier.brandy
    Knowledgable, Clean, Attentive, Hard to schedule appointment online, I have to call to do it. | Read Full Review
    9/18/2023 12:00:00 AM | DealerRater
  • ★★★★★ j.chmtz
    Good experience. Very polite. The employees. They fix the problem whit My car. And a good time. The coffee shop. Very good. | Read Full Review
    9/18/2023 12:00:00 AM | DealerRater
  • ★★★★★ Henry Le
    | Read Full Review
    9/18/2023 12:00:00 AM | Google
  • ★★★★★ obrien500
    I'm always confident that Northwest Chrysler Jeep Dodge Ram will take care of all my needed servicing and repairs reliably. | Read Full Review
    9/17/2023 12:00:00 AM | DealerRater
  • ★★★★★ obrien500
    I'm always confident that Northwest Chrysler Jeep Dodge Ram will take care of all my needed servicing and repairs reliably. | Read Full Review
    9/17/2023 12:00:00 AM | Cars.com
  • ★★★★★ Alia H.
    Service department needs some attention. I’ve called twice and can’t get a call back. U left one voicemail and the second time I called days later it was unavailable. I came in for my usual oil change and they didn’t complete the job. Also I asked for my tires to be checked and was told nothing was wrong with them but I knew it was | Read Full Review
    9/17/2023 12:00:00 AM | Google
  • ★★★★★ BRYAN P
    Problem 1: Nearly impossible to get someone on the phone. Countless calls that when you finally get forwarded to service you would get an answering machine. Problem 2: it has been over 3 weeks and I am still waiting on parts to fix my vehicle. Otherwise my actual service advisor has been good, but there is only so much he can do. | Read Full Review
    9/16/2023 12:00:00 AM | DealerRater
  • ★★★★★ BRYAN P
    Problem 1: Nearly impossible to get someone on the phone. Countless calls that when you finally get forwarded to service you would get an answering machine. Problem 2: it has been over 3 weeks and I am still waiting on parts to fix my vehicle. Otherwise my actual service advisor has been good, but there is only so much he can do. | Read Full Review
    9/16/2023 12:00:00 AM | Cars.com
  • ★★★★★ gapnap2001
    Best service experience. Timely, friendly and even exceeded expectations. I would definitely be back for my automobile needs. | Read Full Review
    9/15/2023 12:00:00 AM | Cars.com
  • ★★★★★ gapnap2001
    Best service experience. Timely, friendly and even exceeded expectations. I would definitely be back for my automobile needs. | Read Full Review
    9/15/2023 12:00:00 AM | DealerRater
  • ★★★★★ david.angelo44
    Chris Aldana was very professional! I tried to call and speak to his manager but was unable to get through. | Read Full Review
    9/15/2023 12:00:00 AM | DealerRater
  • ★★★★★ david.angelo44
    Chris Aldana was very professional! I tried to call and speak to his manager but was unable to get through. | Read Full Review
    9/15/2023 12:00:00 AM | Cars.com
  • ★★★★★ DX
    If you're an out of town buyer, beware of your deal falling through the cracks or so I was told. Although the salesman was very friendly, I was disappointed with how finance handled my vehicle buying experience. Terrible at following up with me. I had to call finance and sales manager several times to complete a vehicle purchase. May | Read Full Review
    9/15/2023 12:00:00 AM | Cars.com
  • ★★★★★ DX
    If you're an out of town buyer, beware of your deal falling through the cracks or so I was told. Although the salesman was very friendly, I was disappointed with how finance handled my vehicle buying experience. Terrible at following up with me. I had to call finance and sales manager several times to complete a vehicle purchase. May | Read Full Review
    9/15/2023 12:00:00 AM | DealerRater
  • ★★★★★ Sonya Lyon
    I went in there to try to get me a truck and I offered my 2017 Kia the man tried to offer me $10,000 for basically a brand new car it was ridiculous and try to give me a used truck that they run around in and get pizza for the last 2 years man I came to get a truck do not drive 2 hours to this place to get turned down they will promi | Read Full Review
    9/15/2023 12:00:00 AM | Google
  • ★★★★★ sorcejms
    Always address my problems and communicate in a timely manner. Mechanics and service writers go the extra mile and work as a team to satisfy the customer’s. | Read Full Review
    9/14/2023 12:00:00 AM | DealerRater
  • ★★★★★ sorcejms
    Always address my problems and communicate in a timely manner. Mechanics and service writers go the extra mile and work as a team to satisfy the customer’s. | Read Full Review
    9/14/2023 12:00:00 AM | Cars.com
  • ★★★★★ bkpradia
    My experience was good it took some work and long hard time for a loaner car. If you better the loaner car stage it would earn you a star in a half. | Read Full Review
    9/14/2023 12:00:00 AM | Cars.com
  • ★★★★★ bkpradia
    My experience was good it took some work and long hard time for a loaner car. If you better the loaner car stage it would earn you a star in a half. | Read Full Review
    9/14/2023 12:00:00 AM | DealerRater
  • ★★★★★ billyd.parker@sbcglobal.net
    Good Afternoon, My sale experience was awesome. Every one was very helpful from sales, finance, and make ready. Very enjoyable experience. Eric went above and beyond. I still need a couple of things: 1. I never received email with electronic paperwork. Please send all related paperwork for my files. 2. Vehicle vin is still not showin | Read Full Review
    9/13/2023 12:00:00 AM | DealerRater
  • ★★★★★ Bridgett Hill
    | Read Full Review
    9/13/2023 12:00:00 AM | Google
  • ★★★★★ billyd.parker@sbcglobal.net
    Good Afternoon, My sale experience was awesome. Every one was very helpful from sales, finance, and make ready. Very enjoyable experience. Eric went above and beyond. I still need a couple of things: 1. I never received email with electronic paperwork. Please send all related paperwork for my files. 2. Vehicle vin is still not showin | Read Full Review
    9/13/2023 12:00:00 AM | Cars.com
  • ★★★★★ Tiffany I.
    Carole provided exceptional service throughout my car-buying journey. Her extensive knowledge, professionalism, and patient guidance made the process smooth and enjoyable. I highly recommend her to anyone seeking an outstanding car saleswoman. Thank you, Carole for your excellent service! | Read Full Review
    9/12/2023 12:00:00 AM | Cars.com
  • ★★★★★ ayllwrs23
    Carol is the best this is my fourth car. And Carol has been my sales person for all 4 | Read Full Review
    9/12/2023 12:00:00 AM | Cars.com
  • ★★★★★ ayllwrs23
    Carol is the best this is my fourth car. And Carol has been my sales person for all 4 | Read Full Review
    9/12/2023 12:00:00 AM | DealerRater
  • ★★★★★ Tiffany I.
    Carole provided exceptional service throughout my car-buying journey. Her extensive knowledge, professionalism, and patient guidance made the process smooth and enjoyable. I highly recommend her to anyone seeking an outstanding car saleswoman. Thank you, Carole for your excellent service! | Read Full Review
    9/12/2023 12:00:00 AM | DealerRater
  • ★★★★★ gjmartinez73
    After working with this dealership for multiple years, I expected better treatment and customer service from the manager, Cindy | Read Full Review
    9/12/2023 12:00:00 AM | DealerRater
  • ★★★★★ gjmartinez73
    After working with this dealership for multiple years, I expected better treatment and customer service from the manager, Cindy | Read Full Review
    9/12/2023 12:00:00 AM | Cars.com
  • ★★★★★ kaurd79
    it was very nice of Khara calling me back on the same evening when the Jeep did not start in my work parking lot. she advised to drop off the next morning. They took care of the issue and I was able to get my Gladi back on the next evening. | Read Full Review
    9/11/2023 12:00:00 AM | Cars.com
  • ★★★★★ shilohdavis41
    Everyone here we’re very helpful and they went above and beyond to get me vehicle, and after I received my car they called me to check in on me | Read Full Review
    9/11/2023 12:00:00 AM | Cars.com
  • ★★★★★ Peter
    They always take good care of me. Great facility with plenty of friendly team members. | Read Full Review
    9/11/2023 12:00:00 AM | Cars.com
  • ★★★★★ Peter
    They always take good care of me. Great facility with plenty of friendly team members. | Read Full Review
    9/11/2023 12:00:00 AM | DealerRater
  • ★★★★★ kaurd79
    it was very nice of Khara calling me back on the same evening when the Jeep did not start in my work parking lot. she advised to drop off the next morning. They took care of the issue and I was able to get my Gladi back on the next evening. | Read Full Review
    9/11/2023 12:00:00 AM | DealerRater
  • ★★★★★ shilohdavis41
    Everyone here we’re very helpful and they went above and beyond to get me vehicle, and after I received my car they called me to check in on me | Read Full Review
    9/11/2023 12:00:00 AM | DealerRater
  • ★★★★★ wellsmichaelg
    Professional and efficient. Pleased with sales person and other dealer personnel. I am well pleased. | Read Full Review
    9/10/2023 12:00:00 AM | DealerRater
  • ★★★★★ wellsmichaelg
    Professional and efficient. Pleased with sales person and other dealer personnel. I am well pleased. | Read Full Review
    9/10/2023 12:00:00 AM | Cars.com
  • ★★★★★ kwood12
    Amazing with their customer service and speed of repair. I will def be back to NWD! | Read Full Review
    9/8/2023 12:00:00 AM | Cars.com
  • ★★★★★ gs2419.gs
    Was awesome dealer and the way the issue that we called about was resolved I’m truly grateful. This dealership has my business in the future for sure!! I will be back, thank you to your team | Read Full Review
    9/8/2023 12:00:00 AM | Cars.com
  • ★★★★★ gs2419.gs
    Was awesome dealer and the way the issue that we called about was resolved I’m truly grateful. This dealership has my business in the future for sure!! I will be back, thank you to your team | Read Full Review
    9/8/2023 12:00:00 AM | DealerRater
  • ★★★★★ kwood12
    Amazing with their customer service and speed of repair. I will def be back to NWD! | Read Full Review
    9/8/2023 12:00:00 AM | DealerRater
  • ★★★★★ nancyrocha003
    Northwest Chrysler is accessible when scheduling service. Also does the service at a reasonable amount of time. | Read Full Review
    9/7/2023 12:00:00 AM | DealerRater
  • ★★★★★ kyle.g.martin111
    Mel is the absolute best! She was responsive and always kept me updated on my vehicle. | Read Full Review
    9/7/2023 12:00:00 AM | DealerRater
  • ★★★★★ Jaime Gray
    Ivan put us in a new vehicle and nothing but great customer service. We will definitely go back to Ivan again. | Read Full Review
    9/7/2023 12:00:00 AM | Google
  • ★★★★★ kyle.g.martin111
    Mel is the absolute best! She was responsive and always kept me updated on my vehicle. | Read Full Review
    9/7/2023 12:00:00 AM | Cars.com
  • ★★★★★ nancyrocha003
    Northwest Chrysler is accessible when scheduling service. Also does the service at a reasonable amount of time. | Read Full Review
    9/7/2023 12:00:00 AM | Cars.com
  • ★★★★★ ernestlopez
    Still waiting on parts over a month eta 15 September for a gasket - unacceptable service. | Read Full Review
    9/7/2023 12:00:00 AM | Cars.com
  • ★★★★★ ernestlopez
    Still waiting on parts over a month eta 15 September for a gasket - unacceptable service. | Read Full Review
    9/7/2023 12:00:00 AM | DealerRater
  • ★★★★★ denedra_1
    Matthew is amazing service advisor! He went above and beyond to help me with me Jeep! Great communication and great understanding of his job. Thank you so much Matthew you are amazing at your job! | Read Full Review
    9/6/2023 12:00:00 AM | DealerRater
  • ★★★★★ denedra_1
    Matthew is amazing service advisor! He went above and beyond to help me with me Jeep! Great communication and great understanding of his job. Thank you so much Matthew you are amazing at your job! | Read Full Review
    9/6/2023 12:00:00 AM | Cars.com
  • ★★★★★ DEVALL2
    We had bought a used 2017 Chrysler Pacifica from another private used car lot. After having the van for about a week, the check engine light came on. We also own a 2021 Jeep Cherokee Latitude that we bought new from Northwest in September 2021, which we still have. So we thought they would be the best to handle on check engine light | Read Full Review
    9/5/2023 12:00:00 AM | Cars.com
  • ★★★★★ DEVALL2
    We had bought a used 2017 Chrysler Pacifica from another private used car lot. After having the van for about a week, the check engine light came on. We also own a 2021 Jeep Cherokee Latitude that we bought new from Northwest in September 2021, which we still have. So we thought they would be the best to handle on check engine light | Read Full Review
    9/5/2023 12:00:00 AM | DealerRater
  • ★★★★★ bstar.schuster
    Matthew glasser was exceptional. My only concerns were the vehicle went in for oil change and recall for coil. I dropped it off with no windshield wiper fluid and it was still empty when I picked it up. The paperwork said they checked all of the fluids but that couldn’t be true if it was still empty and still had alert on dash displa | Read Full Review
    9/3/2023 12:00:00 AM | DealerRater
  • ★★★★★ bstar.schuster
    Matt was exceptional. When I walked into the service area everyone looked at me but didn’t acknowledge me as I walked by each desk he was the only one that greeted me. He was the 3rd or 4th desk down so I really appreciated the warm welcoming and eagerness to help me. | Read Full Review
    9/3/2023 12:00:00 AM | DealerRater
  • ★★★★★ hermanginhouston
    I have come here for years for vehicles and for service. The selection is for the most part respectable. The service experience has varied over the years. | Read Full Review
    9/3/2023 12:00:00 AM | DealerRater
  • ★★★★★ robertnelson0820
    Mr. Charles really took care of me and made sure that my alignment was straight. I thank him so much for his time and patience... | Read Full Review
    9/3/2023 12:00:00 AM | DealerRater
  • ★★★★★ CFOMAN75
    All I can say is my Wife is very pleased and happy with her new Challenger! Marco Ramos gets 5 stars for excellent customers service! | Read Full Review
    9/3/2023 12:00:00 AM | DealerRater
  • ★★★★★ protectiongroup
    Best dodge ram service department in the Houston area. You don’t have to bring it back twice for the same issue. | Read Full Review
    9/3/2023 12:00:00 AM | DealerRater
  • ★★★★★ amhardy65
    They keep my truck running smoothly, and the service is outstanding,they keep me informed throughout the hold process of servicing my vehicle and that's service I can live with. | Read Full Review
    9/3/2023 12:00:00 AM | DealerRater
  • ★★★★★ sgmm18
    The service quality was truly exceptional, Marco is extremely knowledgeable and helpful, it is a delight to work with him | Read Full Review
    9/3/2023 12:00:00 AM | DealerRater
  • ★★★★★ bstar.schuster
    Matthew glasser was exceptional. My only concerns were the vehicle went in for oil change and recall for coil. I dropped it off with no windshield wiper fluid and it was still empty when I picked it up. The paperwork said they checked all of the fluids but that couldn’t be true if it was still empty and still had alert on dash displa | Read Full Review
    9/3/2023 12:00:00 AM | Cars.com
  • ★★★★★ hermanginhouston
    I have come here for years for vehicles and for service. The selection is for the most part respectable. The service experience has varied over the years. | Read Full Review
    9/3/2023 12:00:00 AM | Cars.com
  • ★★★★★ sgmm18
    The service quality was truly exceptional, Marco is extremely knowledgeable and helpful, it is a delight to work with him | Read Full Review
    9/3/2023 12:00:00 AM | Cars.com
  • ★★★★★ robertnelson0820
    Mr. Charles really took care of me and made sure that my alignment was straight. I thank him so much for his time and patience... | Read Full Review
    9/3/2023 12:00:00 AM | Cars.com
  • ★★★★★ bstar.schuster
    Matt was exceptional. When I walked into the service area everyone looked at me but didn’t acknowledge me as I walked by each desk he was the only one that greeted me. He was the 3rd or 4th desk down so I really appreciated the warm welcoming and eagerness to help me. | Read Full Review
    9/3/2023 12:00:00 AM | Cars.com
  • ★★★★★ amhardy65
    They keep my truck running smoothly, and the service is outstanding,they keep me informed throughout the hold process of servicing my vehicle and that's service I can live with. | Read Full Review
    9/3/2023 12:00:00 AM | Cars.com
  • ★★★★★ CFOMAN75
    All I can say is my Wife is very pleased and happy with her new Challenger! Marco Ramos gets 5 stars for excellent customers service! | Read Full Review
    9/3/2023 12:00:00 AM | Cars.com
  • ★★★★★ protectiongroup
    Best dodge ram service department in the Houston area. You don’t have to bring it back twice for the same issue. | Read Full Review
    9/3/2023 12:00:00 AM | Cars.com
  • ★★★★★ David Hajovsky
    I’m not compelled to post reviews often but for people that are considering having service work done at this dealership please be advised that the price sheet is not reflective of the final price even for simple services such as oil change. In my recent experience there were an additional 10% of charges for items that are part of an | Read Full Review
    9/2/2023 12:00:00 AM | Google
  • ★★★★★ Barry Sharpe
    | Read Full Review
    9/2/2023 12:00:00 AM | Google
  • ★★★★★ Dale W Arceneaux
    I have been calling for my service advisor for 5 days..no response. I asked for service manager and that person still has not called me... | Read Full Review
    9/1/2023 12:00:00 AM | DealerRater
  • ★★★★★ Dale W Arceneaux
    I have been calling for my service advisor for 5 days..no response. I asked for service manager and that person still has not called me... | Read Full Review
    9/1/2023 12:00:00 AM | Cars.com
  • ★★★★★ smithti65
    Customer Service was great. Maintenance was provided in a timely manner. Would definitely refer a friend | Read Full Review
    8/30/2023 12:00:00 AM | Cars.com
  • ★★★★★ smithti65
    Customer Service was great. Maintenance was provided in a timely manner. Would definitely refer a friend | Read Full Review
    8/30/2023 12:00:00 AM | DealerRater
  • ★★★★★ Jeff and Julie Truax
    | Read Full Review
    8/30/2023 12:00:00 AM | Google
  • ★★★★★ Gina Chavarria
    If I can write No Stars!!! They were no help and when we get to the service department they state that it will be 48 hours diagnostic testing. That is not stated in the website nor in the appointment setting that was sent to my email so I am just supposed to know this. I dont mind the wait I mind the rudeness and unprofessional manne | Read Full Review
    8/30/2023 12:00:00 AM | Google
  • ★★★★★ Timothy Patterson
    This was the worst car buying experiences ever. If I could give them -10 I would. I was pre- approved by the bank and I was interested in purchasing 2021 Chrysler 300 from Northwest Chrysler Jeep Dodge Ram dealership. After looking at the carfax history I decided to go ahead with the purchase of the Chrysler 300. The salesman Eri | Read Full Review
    8/29/2023 12:00:00 AM | Google
  • ★★★★★ Nick Wilson
    I've attempted to get a recall done on 5x occasions, on 3 out of them I have dropped off the truck to be called back an hour or two after saying that they don't have the parts. It seems to be consistent negligence. I have complained about this every time, but no one seems to have a clue. There are several different stories that I get | Read Full Review
    8/29/2023 12:00:00 AM | Google
  • ★★★★★ kristybradford
    A huge THANK YOU to Carole! It was the best customer service EVER! Carole assisted me in searching for a car for my son. This is the first time in my life that I had such an enjoyable car-buying experience. She cared for us during this process in a way that made us feel like family, and that is why she was highly recommended to us by | Read Full Review
    8/28/2023 12:00:00 AM | DealerRater
  • ★★★★★ kristybradford
    A huge THANK YOU to Carole! It was the best customer service EVER! Carole assisted me in searching for a car for my son. This is the first time in my life that I had such an enjoyable car-buying experience. She cared for us during this process in a way that made us feel like family, and that is why she was highly recommended to us by | Read Full Review
    8/28/2023 12:00:00 AM | Cars.com
  • ★★★★★ armen.tigranyan
    I bought my vehicle from this dealership two years ago and ever since then I keep coming back for my service needs very impressed with the customer service | Read Full Review
    8/26/2023 12:00:00 AM | Cars.com
  • ★★★★★ lindagailyoung
    North West Dodge Service department will work with you regarding your vehicle concerns. The staff is top notch and customer service oriented. they will adhere to your needs and concerns and put every effort forward to make sure you are a satisfied customer. The techs are excellent workers and will make sure the job is well done & com | Read Full Review
    8/26/2023 12:00:00 AM | Cars.com
  • ★★★★★ lindagailyoung
    North West Dodge Service department will work with you regarding your vehicle concerns. The staff is top notch and customer service oriented. they will adhere to your needs and concerns and put every effort forward to make sure you are a satisfied customer. The techs are excellent workers and will make sure the job is well done & com | Read Full Review
    8/26/2023 12:00:00 AM | DealerRater
  • ★★★★★ armen.tigranyan
    I bought my vehicle from this dealership two years ago and ever since then I keep coming back for my service needs very impressed with the customer service | Read Full Review
    8/26/2023 12:00:00 AM | DealerRater
  • ★★★★★ Kiana Washington
    Create Customer Service, & hospitality. . They work with you . . Thank you Mr. John Navarro. | Read Full Review
    8/26/2023 12:00:00 AM | Google
  • ★★★★★ Oliver
    None of my experiences here, personally or through work have been great, and honestly contributed to selling our remaining Dodges from the company fleet and my wife's Durango. | Read Full Review
    8/26/2023 12:00:00 AM | DealerRater
  • ★★★★★ Oliver
    None of my experiences here, personally or through work have been great, and honestly contributed to selling our remaining Dodges from the company fleet and my wife's Durango. | Read Full Review
    8/26/2023 12:00:00 AM | Cars.com
  • ★★★★★ terenceh_77
    I have had bad experiences with this dealership in the last couple of yrs, every time i get oil change and told everything looks good on inspection 1 week later i have to take my car back and there is a costly repair to be done. After my last pre paid oil change I am considering servicing my car somewhere else. | Read Full Review
    8/26/2023 12:00:00 AM | Cars.com
  • ★★★★★ clmram7
    Service manager Kirsten was great. But to be told $570 to fix a part that cost $30 and took me 7 minutes to install (actual timeframe) is ridiculous. Overall a ripoff. Will never be back to this dealership for service or to ever buy a vehicle from. | Read Full Review
    8/26/2023 12:00:00 AM | Cars.com
  • ★★★★★ clmram7
    Service manager Kirsten was great. But to be told $570 to fix a part that cost $30 and took me 7 minutes to install (actual timeframe) is ridiculous. Overall a ripoff. Will never be back to this dealership for service or to ever buy a vehicle from. | Read Full Review
    8/26/2023 12:00:00 AM | DealerRater
  • ★★★★★ terenceh_77
    I have had bad experiences with this dealership in the last couple of yrs, every time i get oil change and told everything looks good on inspection 1 week later i have to take my car back and there is a costly repair to be done. After my last pre paid oil change I am considering servicing my car somewhere else. | Read Full Review
    8/26/2023 12:00:00 AM | DealerRater
  • ★★★★★ layne.bradley
    Great experience, in an out- 3rd vehicle we buy here. The sales, Finance, and service are why we keep coming back! | Read Full Review
    8/25/2023 12:00:00 AM | DealerRater
  • ★★★★★ Brody Gray
    This review is far overdue, but absolutely warranted. Kristen C. truly understands what it takes to ensure 100% customer satisfaction. She is thorough, attentive, and extremely responsive. Kristen, thank you for going the extra mile to ensure all inquiries/concerns were addressed. You rock! | Read Full Review
    8/25/2023 12:00:00 AM | Google
  • ★★★★★ layne.bradley
    Great experience, in an out- 3rd vehicle we buy here. The sales, Finance, and service are why we keep coming back! | Read Full Review
    8/25/2023 12:00:00 AM | Cars.com
  • ★★★★★ shilohdavis41
    I got in and got out everyone help in every way to provide me with a car | Read Full Review
    8/24/2023 12:00:00 AM | Cars.com
  • ★★★★★ shilohdavis41
    I got in and got out everyone help in every way to provide me with a car | Read Full Review
    8/24/2023 12:00:00 AM | DealerRater
  • ★★★★★ julie58
    All around great dealership! Natali, in finance, went out of her way to make this car buying experience a breeze. Khara, in service, also took great care of us with the addition of the truck bed. We will definitely be buying all our Dodges from them in the future | Read Full Review
    8/23/2023 12:00:00 AM | DealerRater
  • ★★★★★ chapinvargas2015
    Best customer service ever, I am very happy with the attention and care to my car and myself. | Read Full Review
    8/23/2023 12:00:00 AM | DealerRater
  • ★★★★★ sjhlah
    Keep up the outstanding customer experience. Employees are well informed, knowledgeable, and service was completed promptly. I would not hesitate recommending Northwest Chrysler Jeep. | Read Full Review
    8/23/2023 12:00:00 AM | DealerRater
  • ★★★★★ julie58
    All around great dealership! Natali, in finance, went out of her way to make this car buying experience a breeze. Khara, in service, also took great care of us with the addition of the truck bed. We will definitely be buying all our Dodges from them in the future | Read Full Review
    8/23/2023 12:00:00 AM | Cars.com
  • ★★★★★ sjhlah
    Keep up the outstanding customer experience. Employees are well informed, knowledgeable, and service was completed promptly. I would not hesitate recommending Northwest Chrysler Jeep. | Read Full Review
    8/23/2023 12:00:00 AM | Cars.com
  • ★★★★★ chapinvargas2015
    Best customer service ever, I am very happy with the attention and care to my car and myself. | Read Full Review
    8/23/2023 12:00:00 AM | Cars.com
  • ★★★★★ turcotte.paul.anthony
    Carole was lovely. However, the quality of the vehicle was less than advertised. We asked if there were any issues. After taking it to our shop we were informed of mechanical defects to the extent of $3K. | Read Full Review
    8/23/2023 12:00:00 AM | Cars.com
  • ★★★★★ turcotte.paul.anthony
    Carole was lovely. However, the quality of the vehicle was less than advertised. We asked if there were any issues. After taking it to our shop we were informed of mechanical defects to the extent of $3K. | Read Full Review
    8/23/2023 12:00:00 AM | DealerRater
  • ★★★★★ LonghornB
    Responsive to requests for information and friendly staff. I enjoyed buying a truck from them very much. | Read Full Review
    8/22/2023 12:00:00 AM | DealerRater
  • ★★★★★ AZIZ1
    Service adviser Matthew is nice and facility is clean. Complimentary coffee here is very nice. Very much satisfied and always get best service. | Read Full Review
    8/22/2023 12:00:00 AM | DealerRater
  • ★★★★★ AZIZ1
    Service adviser Matthew is nice and facility is clean. Complimentary coffee here is very nice. Very much satisfied and always get best service. | Read Full Review
    8/22/2023 12:00:00 AM | Cars.com
  • ★★★★★ LonghornB
    Responsive to requests for information and friendly staff. I enjoyed buying a truck from them very much. | Read Full Review
    8/22/2023 12:00:00 AM | Cars.com
  • ★★★★★ Madihaasif97
    Clean and bright! Everything was done in order and my time was taken into consideration. They are very polite and always available for help. | Read Full Review
    8/21/2023 12:00:00 AM | Cars.com
  • ★★★★★ kalynutz2
    Carole was absolutely perfect throughout the entire process from start to finish. She was a big help | Read Full Review
    8/21/2023 12:00:00 AM | Cars.com
  • ★★★★★ Madihaasif97
    Clean and bright! Everything was done in order and my time was taken into consideration. They are very polite and always available for help. | Read Full Review
    8/21/2023 12:00:00 AM | DealerRater
  • ★★★★★ kalynutz2
    Carole was absolutely perfect throughout the entire process from start to finish. She was a big help | Read Full Review
    8/21/2023 12:00:00 AM | DealerRater
  • ★★★★★ Gena Rivers
    We went on a Saturday around 7:15 and they closed at 8:00, Andreas was quick to help us, got our trade valued quickly, took us on a test drive and then started crunching numbers for us. He got our note to be exactly what we wanted and was so helpful during the whole process! He even put a bow on it at 9:30 at night! Highly recommend | Read Full Review
    8/21/2023 12:00:00 AM | Google
  • ★★★★★ clark_lee_09
    Thank you for getting me in and out without an appointment. The service is greatly appreciated | Read Full Review
    8/20/2023 12:00:00 AM | DealerRater
  • ★★★★★ clark_lee_09
    Thank you for getting me in and out without an appointment. The service is greatly appreciated | Read Full Review
    8/20/2023 12:00:00 AM | Cars.com
  • ★★★★★ hippiesrock11
    I aways get the best service! Kristen is awesome. I'll never go anywhere else. | Read Full Review
    8/19/2023 12:00:00 AM | Cars.com
  • ★★★★★ hippiesrock11
    I aways get the best service! Kristen is awesome. I'll never go anywhere else. | Read Full Review
    8/19/2023 12:00:00 AM | DealerRater
  • ★★★★★ ernestlopez
    Dealer had the vehicle a week could not fix right the first time, still down over 4 weeks, pending a $1.5 washer. Service department support is dismal, will update once fixed. | Read Full Review
    8/19/2023 12:00:00 AM | DealerRater
  • ★★★★★ ernestlopez
    Dealer had the vehicle a week could not fix right the first time, still down over 4 weeks, pending a $1.5 washer. Service department support is dismal, will update once fixed. | Read Full Review
    8/19/2023 12:00:00 AM | Cars.com
  • ★★★★★ scarabsan
    Went in for recall, no issues resolved as expected. I also mentioned a bumper sensor I was told they could not find an issue and blamed my 3000 mile car as being wrecked | Read Full Review
    8/18/2023 12:00:00 AM | Cars.com
  • ★★★★★ scarabsan
    Went in for recall, no issues resolved as expected. I also mentioned a bumper sensor I was told they could not find an issue and blamed my 3000 mile car as being wrecked | Read Full Review
    8/18/2023 12:00:00 AM | DealerRater
  • ★★★★★ Tyler Bochman
    I had some communication issues with the service department but once the GM Cindy Miranda was informed, she took immediate action to ensure the situation was rectified. I can tell Cindy cares about her customers and makes customer service a top priority of hers. Thank you very much Cindy! | Read Full Review
    8/16/2023 12:00:00 AM | Google
  • ★★★★★ a1qw234
    Untrustworthy, need a lawyer to get a fair deal, but you got to pay someone | Read Full Review
    8/16/2023 12:00:00 AM | DealerRater
  • ★★★★★ a1qw234
    Untrustworthy, need a lawyer to get a fair deal, but you got to pay someone | Read Full Review
    8/16/2023 12:00:00 AM | Cars.com
  • ★★★★★ wingrider1800
    I was visiting family in the Houston area and needed an oil change in my new Ram pickup. I stopped by and they took me right in. In less than an hour I was on my way. If I lived in the Houston area they would definitely be my dealer of choice. | Read Full Review
    8/15/2023 12:00:00 AM | Cars.com
  • ★★★★★ wingrider1800
    I was visiting family in the Houston area and needed an oil change in my new Ram pickup. I stopped by and they took me right in. In less than an hour I was on my way. If I lived in the Houston area they would definitely be my dealer of choice. | Read Full Review
    8/15/2023 12:00:00 AM | DealerRater
  • ★★★★★ elvin zayas
    Josh and Sales Manager, wow these guys really off the change. Super helpful and understanding Hassel Free no tricks. Thank you gentlemen still in SHOCK. ELVIN from Puerto.Rico. my daughter is super happie Thanks again. | Read Full Review
    8/15/2023 12:00:00 AM | Google
  • ★★★★★ Tyler Bochman
    Horrible experience from the start. Had issues with buying and now have numerous issues with the service department. Do yourself a favor and stay far away from this dealership if you can. Customer service is not something they care about, at all! | Read Full Review
    8/15/2023 12:00:00 AM | Google
  • ★★★★★ Josue Balderas
    | Read Full Review
    8/15/2023 12:00:00 AM | Google
  • ★★★★★ a1qw234
    Could of got a better deal, you need a lawyer these days to by a car... | Read Full Review
    8/15/2023 12:00:00 AM | DealerRater
  • ★★★★★ a1qw234
    Could of got a better deal, you need a lawyer these days to by a car... | Read Full Review
    8/15/2023 12:00:00 AM | Cars.com
  • ★★★★★ sbrobinson71
    They had to repair a non functioning window defogger. When they replaced the window, the didn’t attach the wire for the defogger. They made it right, gave me a loaner and had it back in a couple of days. Janelle especially in car rentals is great at what she does. | Read Full Review
    8/14/2023 12:00:00 AM | Cars.com
  • ★★★★★ sbrobinson71
    They had to repair a non functioning window defogger. When they replaced the window, the didn’t attach the wire for the defogger. They made it right, gave me a loaner and had it back in a couple of days. Janelle especially in car rentals is great at what she does. | Read Full Review
    8/14/2023 12:00:00 AM | DealerRater
  • ★★★★★ H- Town
    Quick and Easy. Nice People | Read Full Review
    8/14/2023 12:00:00 AM | Google
  • ★★★★★ Jonathan Kleowdis
    Carol and the sales team were great to work with. Great experience all around. | Read Full Review
    8/14/2023 12:00:00 AM | Google
  • ★★★★★ gkbhatt08
    Great customer service and it has approved a lot since the last time I visited. | Read Full Review
    8/13/2023 12:00:00 AM | DealerRater
  • ★★★★★ gkbhatt08
    Great customer service and it has approved a lot since the last time I visited. | Read Full Review
    8/13/2023 12:00:00 AM | Cars.com
  • ★★★★★ gerald.b0
    Went in for an oil change. I was in and out quickly. I was frustrated when they recommended a cabin air filter change. My year and model of vehicle does not have a cabin air filter, regardless of trim level. I am even getting mailings from Northwest Chrysler Jeep Dodge reminding me of this service concern and to make arrangements to | Read Full Review
    8/13/2023 12:00:00 AM | Cars.com
  • ★★★★★ gerald.b0
    Went in for an oil change. I was in and out quickly. I was frustrated when they recommended a cabin air filter change. My year and model of vehicle does not have a cabin air filter, regardless of trim level. I am even getting mailings from Northwest Chrysler Jeep Dodge reminding me of this service concern and to make arrangements to | Read Full Review
    8/13/2023 12:00:00 AM | DealerRater
  • ★★★★★ DANNYMUCKLEROY
    Tired to make 4k over kbb price making it cost more than a new one | Read Full Review
    8/13/2023 12:00:00 AM | DealerRater
  • ★★★★★ DANNYMUCKLEROY
    Tired to make 4k over kbb price making it cost more than a new one | Read Full Review
    8/13/2023 12:00:00 AM | Cars.com
  • ★★★★★ Keith Stewart
    | Read Full Review
    8/12/2023 12:00:00 AM | Google
  • ★★★★★ htexfx
    Excellent service! John in sales and Natali in finance helped a lot. Also, thank you Cindi for helping me with my trade in! | Read Full Review
    8/11/2023 12:00:00 AM | DealerRater
  • ★★★★★ MICHELLE.SHARPE238
    Very helpful and accommodating. Even if mistakes are made they were very apologetic and accommodating | Read Full Review
    8/11/2023 12:00:00 AM | DealerRater
  • ★★★★★ htexfx
    Excellent service! John in sales and Natali in finance helped a lot. Also, thank you Cindi for helping me with my trade in! | Read Full Review
    8/11/2023 12:00:00 AM | Cars.com
  • ★★★★★ MICHELLE.SHARPE238
    Very helpful and accommodating. Even if mistakes are made they were very apologetic and accommodating | Read Full Review
    8/11/2023 12:00:00 AM | Cars.com
  • ★★★★★ Barnabas Vadon
    Waiting for my refund of a service they didn’t complete but charged for more than a week, 8 calls, talked to maybe everybody there, still waiting for the manager to call me back | Read Full Review
    8/11/2023 12:00:00 AM | Google
  • ★★★★★ kthror
    I've NEVER had a worse experience!!!! I was promised to look at a vehicle on a certain day, and they didn't have it ready. The manager, over the phone, told me it was "in the service department..." When I asked if it would be ready by the time I arrived, I was told yes. Upon arrival, I began looking around the lot. After severa | Read Full Review
    8/11/2023 12:00:00 AM | Google
  • ★★★★★ RK Thomas
    | Read Full Review
    8/9/2023 12:00:00 AM | Google
  • ★★★★★ George Figueroa
    I brought my wife’s jeep and my truck twice here. This service manager, Mr. Daniel and Jannell Young are really good at their job. I have dealt twice with Miss Young, six star service both times. | Read Full Review
    8/9/2023 12:00:00 AM | Google
  • ★★★★★ cindimedina
    Great customer service and awesome service, I have been coming to this dealership for the past 6 years. | Read Full Review
    8/9/2023 12:00:00 AM | DealerRater
  • ★★★★★ cindimedina
    Great customer service and awesome service, I have been coming to this dealership for the past 6 years. | Read Full Review
    8/9/2023 12:00:00 AM | Cars.com
  • ★★★★★ jlhcont
    We like coming here because of the kind of service we get, quick, friendly and professional. | Read Full Review
    8/9/2023 12:00:00 AM | Cars.com
  • ★★★★★ jlhcont
    We like coming here because of the kind of service we get, quick, friendly and professional. | Read Full Review
    8/9/2023 12:00:00 AM | DealerRater
  • ★★★★★ Ashley W
    I think the people answering a phone should at least know who works there and who doesn’t! I recently attempted calling the dealership to speak to my service advisor Bart, who generally helps me out. Sunday, I did an online request for an appointment for, I believe the same issue I have taken my jeep in twice already for. Once in Dec | Read Full Review
    8/9/2023 12:00:00 AM | Google
  • ★★★★★ mundochong
    Fast, explained everything. Good experience overall. Prepare my shuttle service from and back home. Recommend it | Read Full Review
    8/8/2023 12:00:00 AM | DealerRater
  • ★★★★★ mundochong
    Fast, explained everything. Good experience overall. Prepare my shuttle service from and back home. Recommend it | Read Full Review
    8/8/2023 12:00:00 AM | Cars.com
  • ★★★★★ banjokat7
    Excellent salesperson, Josh Joubert. Great service, everyone is very helpful. Knowledgeable finance department. Bought 3 cars from this dealership in 2 years. | Read Full Review
    8/7/2023 12:00:00 AM | Cars.com
  • ★★★★★ joelnorth2
    The staff is courteous and the repairs were completed correctly the first time. I recommend their service. | Read Full Review
    8/7/2023 12:00:00 AM | Cars.com
  • ★★★★★ banjokat7
    Excellent salesperson, Josh Joubert. Great service, everyone is very helpful. Knowledgeable finance department. Bought 3 cars from this dealership in 2 years. | Read Full Review
    8/7/2023 12:00:00 AM | DealerRater
  • ★★★★★ joelnorth2
    The staff is courteous and the repairs were completed correctly the first time. I recommend their service. | Read Full Review
    8/7/2023 12:00:00 AM | DealerRater
  • ★★★★★ Shelby
    Worst experience I’ve ever had with a shop. My car came out with more problems then it went in with | Read Full Review
    8/7/2023 12:00:00 AM | DealerRater
  • ★★★★★ Shelby
    Worst experience I’ve ever had with a shop. My car came out with more problems then it went in with | Read Full Review
    8/7/2023 12:00:00 AM | Cars.com
  • ★★★★★ thereids0
    They made a difficult situation right and I appreciated everyone from finance to the service center for working with me to resolve my issue. | Read Full Review
    8/6/2023 12:00:00 AM | Cars.com
  • ★★★★★ ARMEDGENTLEMAN
    It was much easier to make a deal at Northwest than all the other dealerships I went to. | Read Full Review
    8/6/2023 12:00:00 AM | Cars.com
  • ★★★★★ ARMEDGENTLEMAN
    It was much easier to make a deal at Northwest than all the other dealerships I went to. | Read Full Review
    8/6/2023 12:00:00 AM | DealerRater
  • ★★★★★ thereids0
    They made a difficult situation right and I appreciated everyone from finance to the service center for working with me to resolve my issue. | Read Full Review
    8/6/2023 12:00:00 AM | DealerRater
  • ★★★★★ Joelee00
    My sales man was honest and straight forward. The car has been great. We will see how service does. | Read Full Review
    8/5/2023 12:00:00 AM | DealerRater
  • ★★★★★ Joelee00
    My sales man was honest and straight forward. The car has been great. We will see how service does. | Read Full Review
    8/5/2023 12:00:00 AM | Cars.com
  • ★★★★★ Huy Phan
    Bringing the wrong price on website and denying to send us a quote of the car until we drive all the way from Dallas with toll and gas. Don’t trust what they post which they blame for typo | Read Full Review
    8/5/2023 12:00:00 AM | Cars.com
  • ★★★★★ Baby Amoung Us
    They didn’t greet me at the door,once I walked in I got no service I had to wait 30mins for someone to acknowledge me. | Read Full Review
    8/4/2023 12:00:00 AM | Google
  • ★★★★★ PATRECELEE
    The seller was very Knowledgeable about the car I wanted he was not pushy and I enjoyed the experience | Read Full Review
    8/3/2023 12:00:00 AM | DealerRater
  • ★★★★★ jdxavier04
    The service department continues to provide needed support on every visit. The customer service is the reason why I continue to return compared to the negative experience I've had at the 288 location. | Read Full Review
    8/3/2023 12:00:00 AM | DealerRater
  • ★★★★★ jdxavier04
    The service department continues to provide needed support on every visit. The customer service is the reason why I continue to return compared to the negative experience I've had at the 288 location. | Read Full Review
    8/3/2023 12:00:00 AM | Cars.com
  • ★★★★★ PATRECELEE
    The seller was very Knowledgeable about the car I wanted he was not pushy and I enjoyed the experience | Read Full Review
    8/3/2023 12:00:00 AM | Cars.com
  • ★★★★★ smith04
    I had a terrible experience with the service department. Khara Woods would never return my more than 15 phone calls. The only way I could get the service dept. on the phone was to ask the sales managers to walk over and ask them to call. I still have not gotten any paperwork from them for the warranty work that needed to be done desp | Read Full Review
    8/3/2023 12:00:00 AM | Cars.com
  • ★★★★★ smith04
    I had a terrible experience with the service department. Khara Woods would never return my more than 15 phone calls. The only way I could get the service dept. on the phone was to ask the sales managers to walk over and ask them to call. I still have not gotten any paperwork from them for the warranty work that needed to be done desp | Read Full Review
    8/3/2023 12:00:00 AM | DealerRater
  • ★★★★★ arturo.fernandez0911
    Everyone was friendly, went above and beyond to help make first experience a great one. | Read Full Review
    8/2/2023 12:00:00 AM | DealerRater
  • ★★★★★ sooner1960
    Service was performed much faster than expected, so that was a pleasant surprise. So far no issues. | Read Full Review
    8/2/2023 12:00:00 AM | DealerRater
  • ★★★★★ DEQUANDRIUSPRICE1
    Awesome experience throughout the entire process. Lawrence and CJ were both extraordinary! I will only purchase from my vehicles from Lawrence or CJ If I’m needing a vehicle. Thanks for the amazing communication, in and out process & exceptional customer service. DeQuan Price | Read Full Review
    8/2/2023 12:00:00 AM | DealerRater
  • ★★★★★ DEQUANDRIUSPRICE1
    Awesome experience throughout the entire process. Lawrence and CJ were both extraordinary! I will only purchase from my vehicles from Lawrence or CJ If I’m needing a vehicle. Thanks for the amazing communication, in and out process & exceptional customer service. DeQuan Price | Read Full Review
    8/2/2023 12:00:00 AM | Cars.com
  • ★★★★★ sooner1960
    Service was performed much faster than expected, so that was a pleasant surprise. So far no issues. | Read Full Review
    8/2/2023 12:00:00 AM | Cars.com
  • ★★★★★ arturo.fernandez0911
    Everyone was friendly, went above and beyond to help make first experience a great one. | Read Full Review
    8/2/2023 12:00:00 AM | Cars.com
  • ★★★★★ sirmike1974
    Every time I come in the treat me like it’s my first time there. They make sure I’m comfortable while waiting for my car or they ask if they give me a ride home | Read Full Review
    8/1/2023 12:00:00 AM | Cars.com
  • ★★★★★ sirmike1974
    Every time I come in the treat me like it’s my first time there. They make sure I’m comfortable while waiting for my car or they ask if they give me a ride home | Read Full Review
    8/1/2023 12:00:00 AM | DealerRater
  • ★★★★★ mayer-james
    Cindy was very Attentive to me and got me a sales persons right away her name was Ness ?????????? to her | Read Full Review
    7/31/2023 12:00:00 AM | DealerRater
  • ★★★★★ Tishazta30
    I am a repeat customer and they never let me down! Carol is an amazing sales person and makes the process seamless. | Read Full Review
    7/31/2023 12:00:00 AM | DealerRater
  • ★★★★★ mayer-james
    Cindy was very Attentive to me and got me a sales persons right away her name was Ness ?????????? to her | Read Full Review
    7/31/2023 12:00:00 AM | Cars.com
  • ★★★★★ Tishazta30
    I am a repeat customer and they never let me down! Carol is an amazing sales person and makes the process seamless. | Read Full Review
    7/31/2023 12:00:00 AM | Cars.com
  • ★★★★★ dmillan0
    Josue was great, he kept me updated about the repairs and made sure everything was fixed properly. | Read Full Review
    7/30/2023 12:00:00 AM | Cars.com
  • ★★★★★ randledeloris
    I love everyone there they were there to help me in every way they could..they blessed ??me in so many ways financially and emotionally making the process easier and worry free...I appreciate everyone there may God continue to bless this place and everyone there tremendously | Read Full Review
    7/30/2023 12:00:00 AM | Cars.com
  • ★★★★★ Stewartkeith769
    From start which was online first to me entering I was immediately greeted, and treated exceptionally well throughout entire process, thanks again Northwest Dodge!!!! | Read Full Review
    7/30/2023 12:00:00 AM | Cars.com
  • ★★★★★ ursulabroussard
    Very good customer service experience. I like that this dealership offer a car rental when they have to service your car for more than a day. Not all Jeep, Chrysler dealerships offer that service. This way the customer does not miss a beat in their daily routine. | Read Full Review
    7/30/2023 12:00:00 AM | Cars.com
  • ★★★★★ Antonio
    The attention on front desk do by Matt was excellent. I don’t run my Jeep yet, so can’t say anything about the performance. Hope everything will be fine. | Read Full Review
    7/30/2023 12:00:00 AM | Cars.com
  • ★★★★★ Antonio
    The attention on front desk do by Matt was excellent. I don’t run my Jeep yet, so can’t say anything about the performance. Hope everything will be fine. | Read Full Review
    7/30/2023 12:00:00 AM | DealerRater
  • ★★★★★ ursulabroussard
    Very good customer service experience. I like that this dealership offer a car rental when they have to service your car for more than a day. Not all Jeep, Chrysler dealerships offer that service. This way the customer does not miss a beat in their daily routine. | Read Full Review
    7/30/2023 12:00:00 AM | DealerRater
  • ★★★★★ randledeloris
    I love everyone there they were there to help me in every way they could..they blessed ??me in so many ways financially and emotionally making the process easier and worry free...I appreciate everyone there may God continue to bless this place and everyone there tremendously | Read Full Review
    7/30/2023 12:00:00 AM | DealerRater
  • ★★★★★ Stewartkeith769
    From start which was online first to me entering I was immediately greeted, and treated exceptionally well throughout entire process, thanks again Northwest Dodge!!!! | Read Full Review
    7/30/2023 12:00:00 AM | DealerRater
  • ★★★★★ dmillan0
    Josue was great, he kept me updated about the repairs and made sure everything was fixed properly. | Read Full Review
    7/30/2023 12:00:00 AM | DealerRater
  • ★★★★★ csmith1100
    Daniel did a great job of taking care of my needed repairs. He was prompt on keeping me informed of the status. Overall a great experience | Read Full Review
    7/29/2023 12:00:00 AM | DealerRater
  • ★★★★★ hallen595
    I have always gotten top rate service here. I wouldn' take my car anywhere else. | Read Full Review
    7/29/2023 12:00:00 AM | DealerRater
  • ★★★★★ hesimmons97
    Easy to check in. Great communication. Set expectations upfront and delivered as expected. Thank you! | Read Full Review
    7/29/2023 12:00:00 AM | DealerRater
  • ★★★★★ leahsmith2015
    Not a huge fan but Matthew Glaser in the service department is WONDERFUL! Five stars for him! | Read Full Review
    7/29/2023 12:00:00 AM | DealerRater
  • ★★★★★ jrruben14
    My visit for an oil change was quick and smooth. I was in and out. | Read Full Review
    7/29/2023 12:00:00 AM | DealerRater
  • ★★★★★ JP
    Great service advisor! He was very helpful! And they accommodated the custom configuration on the armor to do the oil change. | Read Full Review
    7/29/2023 12:00:00 AM | DealerRater
  • ★★★★★ Kendall Mcdaniels
    My experience was great. Everyone was helpful and it was a quick process to get my truck. | Read Full Review
    7/29/2023 12:00:00 AM | Google
  • ★★★★★ Maurice Stark
    Great service as always, Kristen is a ery professional at her position | Read Full Review
    7/29/2023 12:00:00 AM | Google
  • ★★★★★ hesimmons97
    Easy to check in. Great communication. Set expectations upfront and delivered as expected. Thank you! | Read Full Review
    7/29/2023 12:00:00 AM | Cars.com
  • ★★★★★ hallen595
    I have always gotten top rate service here. I wouldn' take my car anywhere else. | Read Full Review
    7/29/2023 12:00:00 AM | Cars.com
  • ★★★★★ csmith1100
    Daniel did a great job of taking care of my needed repairs. He was prompt on keeping me informed of the status. Overall a great experience | Read Full Review
    7/29/2023 12:00:00 AM | Cars.com
  • ★★★★★ JP
    Great service advisor! He was very helpful! And they accommodated the custom configuration on the armor to do the oil change. | Read Full Review
    7/29/2023 12:00:00 AM | Cars.com
  • ★★★★★ leahsmith2015
    Not a huge fan but Matthew Glaser in the service department is WONDERFUL! Five stars for him! | Read Full Review
    7/29/2023 12:00:00 AM | Cars.com
  • ★★★★★ jrruben14
    My visit for an oil change was quick and smooth. I was in and out. | Read Full Review
    7/29/2023 12:00:00 AM | Cars.com
  • ★★★★★ juanlamargoodman1
    Horrible service very mischief and not honest with the pricing they overcharged me for something I checked up online with the price it was took too long for my address to get to me then gave me the runaround with disrespect condescendingly I'm going to make sure I express this and put this on all the social media and go to the news c | Read Full Review
    7/29/2023 12:00:00 AM | Cars.com
  • ★★★★★ juanlamargoodman1
    Horrible service very mischief and not honest with the pricing they overcharged me for something I checked up online with the price it was took too long for my address to get to me then gave me the runaround with disrespect condescendingly I'm going to make sure I express this and put this on all the social media and go to the news c | Read Full Review
    7/29/2023 12:00:00 AM | DealerRater
  • ★★★★★ Dean Conner
    Kristen was fast to take care of me and kept me informed of progress. She was very helpful | Read Full Review
    7/28/2023 12:00:00 AM | DealerRater
  • ★★★★★ estewart6
    Professionalism on point, service top notch. Last but not least service rep David is a great guy, much appreciated | Read Full Review
    7/28/2023 12:00:00 AM | DealerRater
  • ★★★★★ MIRACLECROSBY
    I told them what I was looking and what I was willing to pay. Both the salesman and manager worked with me and made it happen! | Read Full Review
    7/28/2023 12:00:00 AM | DealerRater
  • ★★★★★ a1collision04
    Quick,Easy and Fast! Great people to deal with!!! I WILL be back over and over!!! | Read Full Review
    7/28/2023 12:00:00 AM | DealerRater
  • ★★★★★ noe.d.martinez72
    My rep was very helpful and really knew what she was talking about. She handled the whole process and kept me informed about the repairs from the time I brought my car in to the time I got my vehicle back. The machanic was also great. I was told that he came in on Saturday, which was his day off, just to finish the repairs. I was blo | Read Full Review
    7/28/2023 12:00:00 AM | DealerRater
  • ★★★★★ gomezulises397
    Very nice and helpful people ! They give a good service. They are always attentive to your needs of your car | Read Full Review
    7/28/2023 12:00:00 AM | DealerRater
  • ★★★★★ jwashhome
    Service staff was awesome. Matthew was very knowledgeable of the recalls and handled everything professionally. | Read Full Review
    7/28/2023 12:00:00 AM | DealerRater
  • ★★★★★ nate091788
    Very friendly and professional at all times. Was happy with my purchase and would recommend. | Read Full Review
    7/28/2023 12:00:00 AM | DealerRater
  • ★★★★★ eriry3
    Matt was great, thanks so much! Got a ride home, and vehicle was done almost immediately (sorry, didn't know it would be that fast or I would have waited)! | Read Full Review
    7/28/2023 12:00:00 AM | DealerRater
  • ★★★★★ dora.guerrero89
    I am very impressed with the great customer service they provide and the Trust I put leaving my vehicle in good hands by Lauren Gipson and Isau Zepeda . 5 Stars way to go guys ..:) | Read Full Review
    7/28/2023 12:00:00 AM | DealerRater
  • ★★★★★ estewart6
    Professionalism on point, service top notch. Last but not least service rep David is a great guy, much appreciated | Read Full Review
    7/28/2023 12:00:00 AM | Cars.com
  • ★★★★★ jwashhome
    Service staff was awesome. Matthew was very knowledgeable of the recalls and handled everything professionally. | Read Full Review
    7/28/2023 12:00:00 AM | Cars.com
  • ★★★★★ gomezulises397
    Very nice and helpful people ! They give a good service. They are always attentive to your needs of your car | Read Full Review
    7/28/2023 12:00:00 AM | Cars.com
  • ★★★★★ nate091788
    Very friendly and professional at all times. Was happy with my purchase and would recommend. | Read Full Review
    7/28/2023 12:00:00 AM | Cars.com
  • ★★★★★ a1collision04
    Quick,Easy and Fast! Great people to deal with!!! I WILL be back over and over!!! | Read Full Review
    7/28/2023 12:00:00 AM | Cars.com
  • ★★★★★ noe.d.martinez72
    My rep was very helpful and really knew what she was talking about. She handled the whole process and kept me informed about the repairs from the time I brought my car in to the time I got my vehicle back. The machanic was also great. I was told that he came in on Saturday, which was his day off, just to finish the repairs. I was blo | Read Full Review
    7/28/2023 12:00:00 AM | Cars.com
  • ★★★★★ eriry3
    Matt was great, thanks so much! Got a ride home, and vehicle was done almost immediately (sorry, didn't know it would be that fast or I would have waited)! | Read Full Review
    7/28/2023 12:00:00 AM | Cars.com
  • ★★★★★ Dean Conner
    Kristen was fast to take care of me and kept me informed of progress. She was very helpful | Read Full Review
    7/28/2023 12:00:00 AM | Cars.com
  • ★★★★★ MIRACLECROSBY
    I told them what I was looking and what I was willing to pay. Both the salesman and manager worked with me and made it happen! | Read Full Review
    7/28/2023 12:00:00 AM | Cars.com
  • ★★★★★ dora.guerrero89
    I am very impressed with the great customer service they provide and the Trust I put leaving my vehicle in good hands by Lauren Gipson and Isau Zepeda . 5 Stars way to go guys ..:) | Read Full Review
    7/28/2023 12:00:00 AM | Cars.com
  • ★★★★★ rphariss
    The service technician was unresponsive and repeatedly failed to live up to her commitments to me. It took two weeks to get my vehicle back due to this. If the service manager hadn’t stepped in to resolve it, I’d probably still be waiting. | Read Full Review
    7/28/2023 12:00:00 AM | Cars.com
  • ★★★★★ rphariss
    The service technician was unresponsive and repeatedly failed to live up to her commitments to me. It took two weeks to get my vehicle back due to this. If the service manager hadn’t stepped in to resolve it, I’d probably still be waiting. | Read Full Review
    7/28/2023 12:00:00 AM | DealerRater
  • ★★★★★ J Craft
    My service manager (Matthew) was great and gave me excellent service every time I make an appointment | Read Full Review
    7/27/2023 12:00:00 AM | DealerRater
  • ★★★★★ J Craft
    My service manager (Matthew) was great and gave me excellent service every time I make an appointment | Read Full Review
    7/27/2023 12:00:00 AM | Cars.com
  • ★★★★★ ERICK.CAMACHO6022
    Left with what we wanted to leave with, that says it all! Great service all around. | Read Full Review
    7/26/2023 12:00:00 AM | Cars.com
  • ★★★★★ Scott T
    Since Joey left, we were concerned about getting the same level of service, but we worried for no reason as everything was amazing as always. | Read Full Review
    7/26/2023 12:00:00 AM | Cars.com
  • ★★★★★ Misael
    Great staff, they have excellent service, they took their time to explaining everything to me. | Read Full Review
    7/26/2023 12:00:00 AM | Cars.com
  • ★★★★★ sandycravey
    Good service! Enjoyed the specialty coffee while I waited for 3 hours. Mel did a great job assisting me. | Read Full Review
    7/26/2023 12:00:00 AM | Cars.com
  • ★★★★★ sandycravey
    Good service! Enjoyed the specialty coffee while I waited for 3 hours. Mel did a great job assisting me. | Read Full Review
    7/26/2023 12:00:00 AM | DealerRater
  • ★★★★★ ERICK.CAMACHO6022
    Left with what we wanted to leave with, that says it all! Great service all around. | Read Full Review
    7/26/2023 12:00:00 AM | DealerRater
  • ★★★★★ Scott T
    Since Joey left, we were concerned about getting the same level of service, but we worried for no reason as everything was amazing as always. | Read Full Review
    7/26/2023 12:00:00 AM | DealerRater
  • ★★★★★ Misael
    Great staff, they have excellent service, they took their time to explaining everything to me. | Read Full Review
    7/26/2023 12:00:00 AM | DealerRater
  • ★★★★★ MIMARTIN19
    Josue at service center was very helpful. It took a little longer than I expected but overall satisfied. | Read Full Review
    7/25/2023 12:00:00 AM | DealerRater
  • ★★★★★ JDTELLEZ
    Easy buying process. Great customer service. I was happy with the overall process from start to finish. | Read Full Review
    7/25/2023 12:00:00 AM | DealerRater
  • ★★★★★ Jacksonjaqueetta
    Just everything from helping me and having patience it was a great experience He got Get the job done | Read Full Review
    7/25/2023 12:00:00 AM | DealerRater
  • ★★★★★ Jacksonjaqueetta
    Just everything from helping me and having patience it was a great experience He got Get the job done | Read Full Review
    7/25/2023 12:00:00 AM | Cars.com
  • ★★★★★ MIMARTIN19
    Josue at service center was very helpful. It took a little longer than I expected but overall satisfied. | Read Full Review
    7/25/2023 12:00:00 AM | Cars.com
  • ★★★★★ JDTELLEZ
    Easy buying process. Great customer service. I was happy with the overall process from start to finish. | Read Full Review
    7/25/2023 12:00:00 AM | Cars.com
  • ★★★★★ Luis Reyes
    Lo peor de esta agencia lleve mi troca a servicio seme prendían todas las luces en el tablero recomendaron abrir el motor según para ver qué era el problema Lo cual te piden que tú te hagas responsable por eso lo cual pague $1,600 y al día siguiente me hizo lo mismo les mande video de lo que pasaba solo dijieron tráigala de nuev | Read Full Review
    7/25/2023 12:00:00 AM | Google
  • ★★★★★ melissacastillo8
    Mel was great at the service center. She had such a upbeat positive attitude through whole process. | Read Full Review
    7/24/2023 12:00:00 AM | DealerRater
  • ★★★★★ natcutting7
    Everyone was very attentive and accommodating. I would recommend this dealership to a family member or friend. | Read Full Review
    7/24/2023 12:00:00 AM | DealerRater
  • ★★★★★ ediith.m82
    Awesome people will work with you in anyway very kind respectful Natalie was awesome! Hospitality was great. | Read Full Review
    7/24/2023 12:00:00 AM | DealerRater
  • ★★★★★ Clanham0
    Only thing didn't like after the picking my vehicle was. I go to finance office" 4hours after I was 100% ready to buy truck. So we finally get in there finance guy wants his commission off warranty I don't want. After I denied it enough (about 8 times) he got message and deal was weird the rest of the way. Then left and the next day | Read Full Review
    7/24/2023 12:00:00 AM | DealerRater
  • ★★★★★ Clanham0
    Only thing didn't like after the picking my vehicle was. I go to finance office" 4hours after I was 100% ready to buy truck. So we finally get in there finance guy wants his commission off warranty I don't want. After I denied it enough (about 8 times) he got message and deal was weird the rest of the way. Then left and the next day | Read Full Review
    7/24/2023 12:00:00 AM | Cars.com
  • ★★★★★ ediith.m82
    Awesome people will work with you in anyway very kind respectful Natalie was awesome! Hospitality was great. | Read Full Review
    7/24/2023 12:00:00 AM | Cars.com
  • ★★★★★ natcutting7
    Everyone was very attentive and accommodating. I would recommend this dealership to a family member or friend. | Read Full Review
    7/24/2023 12:00:00 AM | Cars.com
  • ★★★★★ melissacastillo8
    Mel was great at the service center. She had such a upbeat positive attitude through whole process. | Read Full Review
    7/24/2023 12:00:00 AM | Cars.com
  • ★★★★★ Kenneth Hawkins
    I'm so happy I didn't go any where else, Mrs Cynthia,Mr D was passionate and considerate when it came to our felling. They where a grate team, they made it happen. | Read Full Review
    7/23/2023 12:00:00 AM | Cars.com
  • ★★★★★ naidarodriguez.us
    Myriam is very nice and provide lot attention to the customers. Even brought food and drinks for us while we waited. | Read Full Review
    7/23/2023 12:00:00 AM | Cars.com
  • ★★★★★ kpounce15
    Super personable, informed, and honest. This was my first time financing a car and she really made me feel comfortable and sure about my purchase! | Read Full Review
    7/23/2023 12:00:00 AM | Cars.com
  • ★★★★★ Jeff G
    As usual, service was solid and always a pleasure to deal with Kristen as she is the main reason why I continue to choose Northwest to service my wife's Jeep and my Charger. | Read Full Review
    7/23/2023 12:00:00 AM | Cars.com
  • ★★★★★ amritdeol27
    Very clean and friendly environment.service writer very professional and knowledgeable. Service was done within promised time | Read Full Review
    7/23/2023 12:00:00 AM | Cars.com
  • ★★★★★ shacodokun
    It was a good service with a professional touch in a timely manner, awesome. Keep it up | Read Full Review
    7/23/2023 12:00:00 AM | Cars.com
  • ★★★★★ Jeff G
    As usual, service was solid and always a pleasure to deal with Kristen as she is the main reason why I continue to choose Northwest to service my wife's Jeep and my Charger. | Read Full Review
    7/23/2023 12:00:00 AM | DealerRater
  • ★★★★★ amritdeol27
    Very clean and friendly environment.service writer very professional and knowledgeable. Service was done within promised time | Read Full Review
    7/23/2023 12:00:00 AM | DealerRater
  • ★★★★★ shacodokun
    It was a good service with a professional touch in a timely manner, awesome. Keep it up | Read Full Review
    7/23/2023 12:00:00 AM | DealerRater
  • ★★★★★ Kenneth Hawkins
    I'm so happy I didn't go any where else, Mrs Cynthia,Mr D was passionate and considerate when it came to our felling. They where a grate team, they made it happen. | Read Full Review
    7/23/2023 12:00:00 AM | DealerRater
  • ★★★★★ kpounce15
    Super personable, informed, and honest. This was my first time financing a car and she really made me feel comfortable and sure about my purchase! | Read Full Review
    7/23/2023 12:00:00 AM | DealerRater
  • ★★★★★ naidarodriguez.us
    Myriam is very nice and provide lot attention to the customers. Even brought food and drinks for us while we waited. | Read Full Review
    7/23/2023 12:00:00 AM | DealerRater
  • ★★★★★ ULUVLEMONS
    2 hours is a bit long for an oil change and tire rotation. Please have the little people who park the cars try to put the seats back a bit so the customer can get back his car. Otherwise, everything was fine. Caramel machiato at the coffee bar was incredible! | Read Full Review
    7/23/2023 12:00:00 AM | DealerRater
  • ★★★★★ gandhmiele
    Service advisor Matthew Glaser was very helpful and kept me informed of the service progress. | Read Full Review
    7/23/2023 12:00:00 AM | DealerRater
  • ★★★★★ Antonio
    I am still waiting for your call to drop out my Jeep for the passenger air bag review. | Read Full Review
    7/23/2023 12:00:00 AM | DealerRater
  • ★★★★★ ULUVLEMONS
    2 hours is a bit long for an oil change and tire rotation. Please have the little people who park the cars try to put the seats back a bit so the customer can get back his car. Otherwise, everything was fine. Caramel machiato at the coffee bar was incredible! | Read Full Review
    7/23/2023 12:00:00 AM | Cars.com
  • ★★★★★ gandhmiele
    Service advisor Matthew Glaser was very helpful and kept me informed of the service progress. | Read Full Review
    7/23/2023 12:00:00 AM | Cars.com
  • ★★★★★ Antonio
    I am still waiting for your call to drop out my Jeep for the passenger air bag review. | Read Full Review
    7/23/2023 12:00:00 AM | Cars.com
  • ★★★★★ orlando2980
    very bad service it is very difficult to get in touch with the person who is helping me they never answer the calls and the repair service is too bad | Read Full Review
    7/23/2023 12:00:00 AM | Cars.com
  • ★★★★★ orlando2980
    very bad service it is very difficult to get in touch with the person who is helping me they never answer the calls and the repair service is too bad | Read Full Review
    7/23/2023 12:00:00 AM | DealerRater
  • ★★★★★ oshenn28
    I had a very painless experience. Rod was incredibly helpful and was able to give me what I was asking for. He was professional, efficient, friendly, and great to work with. I got the vehicle I wanted without any hassle. The finance manager was quick and friendly as well. This was the best dealership experience I’ve ever had. | Read Full Review
    7/22/2023 12:00:00 AM | DealerRater
  • ★★★★★ BMWfan2017
    Working with Dannie was great. He was there to answer all my many questions and find the answers I needed. It was a very hot day and he had the truck cooled down and ready to view right on time. | Read Full Review
    7/22/2023 12:00:00 AM | DealerRater
  • ★★★★★ oshenn28
    I had a very painless experience. Rod was incredibly helpful and was able to give me what I was asking for. He was professional, efficient, friendly, and great to work with. I got the vehicle I wanted without any hassle. The finance manager was quick and friendly as well. This was the best dealership experience I’ve ever had. | Read Full Review
    7/22/2023 12:00:00 AM | Cars.com
  • ★★★★★ BMWfan2017
    Working with Dannie was great. He was there to answer all my many questions and find the answers I needed. It was a very hot day and he had the truck cooled down and ready to view right on time. | Read Full Review
    7/22/2023 12:00:00 AM | Cars.com
  • ★★★★★ louwilcox
    The dealership overall employs very friendly people - easy to work with. The sales staff are very helpful and unassuming. | Read Full Review
    7/22/2023 12:00:00 AM | Cars.com
  • ★★★★★ louwilcox
    The dealership overall employs very friendly people - easy to work with. The sales staff are very helpful and unassuming. | Read Full Review
    7/22/2023 12:00:00 AM | DealerRater
  • ★★★★★ tlt987
    Always wants to keep my vehicle for 3 to 5 days for service And not give me anything to drive. That is totally unacceptable | Read Full Review
    7/22/2023 12:00:00 AM | DealerRater
  • ★★★★★ tlt987
    Always wants to keep my vehicle for 3 to 5 days for service And not give me anything to drive. That is totally unacceptable | Read Full Review
    7/22/2023 12:00:00 AM | Cars.com
  • ★★★★★ christopherelliott26
    She was great it took some patients but she was very great I have prior experiences with other workers and was scared to return she made me feel welcomed and I would refer to her anytime and like her business attitude | Read Full Review
    7/21/2023 12:00:00 AM | Cars.com
  • ★★★★★ tyrone.battle
    Everyone was very helpful and provided great assistance in understanding the issue with my car and what was being done to correct it | Read Full Review
    7/21/2023 12:00:00 AM | Cars.com
  • ★★★★★ christopherelliott26
    She was great it took some patients but she was very great I have prior experiences with other workers and was scared to return she made me feel welcomed and I would refer to her anytime and like her business attitude | Read Full Review
    7/21/2023 12:00:00 AM | DealerRater
  • ★★★★★ tyrone.battle
    Everyone was very helpful and provided great assistance in understanding the issue with my car and what was being done to correct it | Read Full Review
    7/21/2023 12:00:00 AM | DealerRater
  • ★★★★★ jay.kiros
    Carole is and was Awesome! She worked as my advocate with no pressure to buy. 4K of mandatory dealer add-on was egregious and dare I say deceitful practice to mandate you buy the wheel locks (which are not on my car), or the stupid nitrogen in the tires.. Carole is awesome, management were less so. | Read Full Review
    7/21/2023 12:00:00 AM | DealerRater
  • ★★★★★ jay.kiros
    Carole is and was Awesome! She worked as my advocate with no pressure to buy. 4K of mandatory dealer add-on was egregious and dare I say deceitful practice to mandate you buy the wheel locks (which are not on my car), or the stupid nitrogen in the tires.. Carole is awesome, management were less so. | Read Full Review
    7/21/2023 12:00:00 AM | Cars.com
  • ★★★★★ rsc2727
    Charging me for a code reader is the most ridiculous thing I have ever heard of. I got a quote from a local body shop to do the same service you guys offered and in was FIFTEEN HUNDRED dollars cheaper. I’m don’t doing ANYTHING with you guys | Read Full Review
    7/21/2023 12:00:00 AM | Cars.com
  • ★★★★★ Gene Bellman
    A Sales Mgr Mistake , cost me $6000.00 more for my vehicle and they did not care enough to make it right, do not buy here | Read Full Review
    7/21/2023 12:00:00 AM | Cars.com
  • ★★★★★ rsc2727
    Charging me for a code reader is the most ridiculous thing I have ever heard of. I got a quote from a local body shop to do the same service you guys offered and in was FIFTEEN HUNDRED dollars cheaper. I’m don’t doing ANYTHING with you guys | Read Full Review
    7/21/2023 12:00:00 AM | DealerRater
  • ★★★★★ sammyaverett
    Excellent people, that believe in the human way of treating people. If the service was any better, I would not have had to get out of bed!! | Read Full Review
    7/20/2023 12:00:00 AM | DealerRater
  • ★★★★★ La Quicha Scrivens
    CJ and Natalie took great care of us with our vehicle. Both of them ensured that the translation was smooth and that our needs were met. We felt like we were heard. | Read Full Review
    7/20/2023 12:00:00 AM | DealerRater
  • ★★★★★ mcdonaldjamesjr
    Wonderful experience. Both Ness and Natali were awesome. It transaction was easy and painless. Thanks! | Read Full Review
    7/20/2023 12:00:00 AM | DealerRater
  • ★★★★★ mcdonaldjamesjr
    Wonderful experience. Both Ness and Natali were awesome. It transaction was easy and painless. Thanks! | Read Full Review
    7/20/2023 12:00:00 AM | DealerRater
  • ★★★★★ La Quicha Scrivens
    CJ and Natalie took great care of us with our vehicle. Both of them ensured that the translation was smooth and that our needs were met. We felt like we were heard. | Read Full Review
    7/20/2023 12:00:00 AM | Cars.com
  • ★★★★★ mcdonaldjamesjr
    Wonderful experience. Both Ness and Natali were awesome. It transaction was easy and painless. Thanks! | Read Full Review
    7/20/2023 12:00:00 AM | Cars.com
  • ★★★★★ mcdonaldjamesjr
    Wonderful experience. Both Ness and Natali were awesome. It transaction was easy and painless. Thanks! | Read Full Review
    7/20/2023 12:00:00 AM | Cars.com
  • ★★★★★ sammyaverett
    Excellent people, that believe in the human way of treating people. If the service was any better, I would not have had to get out of bed!! | Read Full Review
    7/20/2023 12:00:00 AM | Cars.com
  • ★★★★★ g.a.steelerectors
    The service was really good! They helped me out a lot with my new purchase! | Read Full Review
    7/19/2023 12:00:00 AM | Cars.com
  • ★★★★★ leonardjones3
    Friendly staff always on point on exactly what I need excellent service and very easy to communicate with | Read Full Review
    7/19/2023 12:00:00 AM | Cars.com
  • ★★★★★ leonardjones3
    Friendly staff always on point on exactly what I need excellent service and very easy to communicate with | Read Full Review
    7/19/2023 12:00:00 AM | DealerRater
  • ★★★★★ g.a.steelerectors
    The service was really good! They helped me out a lot with my new purchase! | Read Full Review
    7/19/2023 12:00:00 AM | DealerRater
  • ★★★★★ Armed Gentleman
    I had been to several other dealerships and it honestly felt like none them wanted to make a deal. I went to Northwest expecting the same but they made a fair offer on my trade and the price was good too, It was easy to deal here, Mrs. Alompe was excellent, I will go back and refer others to her and Northwest. Seriously it was easy t | Read Full Review
    7/18/2023 12:00:00 AM | Google
  • ★★★★★ angelsal13
    Love the convenience, friendline, and respectful service! Thank you Kristen for your patience during check out! | Read Full Review
    7/17/2023 12:00:00 AM | DealerRater
  • ★★★★★ angelsal13
    Love the convenience, friendline, and respectful service! Thank you Kristen for your patience during check out! | Read Full Review
    7/17/2023 12:00:00 AM | Cars.com
  • ★★★★★ Jesus Molina
    5 business days for a service diagnostics?? What a joke | Read Full Review
    7/17/2023 12:00:00 AM | Google
  • ★★★★★ fernandoportillo86
    My Experience was amazing, Carole Alomepe was amazing she gave me the keys to my Dream truck | Read Full Review
    7/16/2023 12:00:00 AM | DealerRater
  • ★★★★★ crystalmir94
    Friendly staff always on point on exactly what I need excellent service and very easy to communicate with | Read Full Review
    7/16/2023 12:00:00 AM | DealerRater
  • ★★★★★ crystalmir94
    Friendly staff always on point on exactly what I need excellent service and very easy to communicate with | Read Full Review
    7/16/2023 12:00:00 AM | Cars.com
  • ★★★★★ fernandoportillo86
    My Experience was amazing, Carole Alomepe was amazing she gave me the keys to my Dream truck | Read Full Review
    7/16/2023 12:00:00 AM | Cars.com
  • ★★★★★ markaelgeorge
    Great customer service, great environment and very helpful. I would very much be back again to get my truck worked on. | Read Full Review
    7/14/2023 12:00:00 AM | Cars.com
  • ★★★★★ cyflydrive
    Customer service was good and timely once I got someone's attention. I walked in and there was a bank of Advisors either too busy or busy talking with other employees. Kristen was very busy but took control of the experience once she saw me standing there for a minute or so. The actual service time took a little longer than anticipat | Read Full Review
    7/14/2023 12:00:00 AM | Cars.com
  • ★★★★★ katyrwolford
    I went early and expected to wait until my appointment time. However, they were able to get me in early. I was in and out within an hour. They gave me a paper with work done and recommendations on things to get done but weren’t pushy at all with sales. Honestly super surprised when dealing with a dealership. | Read Full Review
    7/14/2023 12:00:00 AM | Cars.com
  • ★★★★★ ROBMEECE
    My service advisor Daniel was excellent. Made sure I was getting done what I needed and not pushing anything else which was refreshing. He made sure I was in the loop with the service and quickly completed the paperwork when finished. He was great! | Read Full Review
    7/14/2023 12:00:00 AM | Cars.com
  • ★★★★★ hollibrowning0222
    The dealership was friendly and welcoming. Offered drinks and food while waiting and speaking with representatives. Workers even opened the door for me and were able to joke and be nice. Great experience! | Read Full Review
    7/14/2023 12:00:00 AM | Cars.com
  • ★★★★★ pprice1889
    This dealership is professional and courteous to customers that go here, and they are very good at their job! | Read Full Review
    7/14/2023 12:00:00 AM | Cars.com
  • ★★★★★ nellrebecca979
    Cj was great as always! This is our 3rd truck from her and she never seams to disappoint! | Read Full Review
    7/14/2023 12:00:00 AM | Cars.com
  • ★★★★★ nellrebecca979
    Cj was great as always! This is our 3rd truck from her and she never seams to disappoint! | Read Full Review
    7/14/2023 12:00:00 AM | DealerRater
  • ★★★★★ pprice1889
    This dealership is professional and courteous to customers that go here, and they are very good at their job! | Read Full Review
    7/14/2023 12:00:00 AM | DealerRater
  • ★★★★★ hollibrowning0222
    The dealership was friendly and welcoming. Offered drinks and food while waiting and speaking with representatives. Workers even opened the door for me and were able to joke and be nice. Great experience! | Read Full Review
    7/14/2023 12:00:00 AM | DealerRater
  • ★★★★★ cyflydrive
    Customer service was good and timely once I got someone's attention. I walked in and there was a bank of Advisors either too busy or busy talking with other employees. Kristen was very busy but took control of the experience once she saw me standing there for a minute or so. The actual service time took a little longer than anticipat | Read Full Review
    7/14/2023 12:00:00 AM | DealerRater
  • ★★★★★ markaelgeorge
    Great customer service, great environment and very helpful. I would very much be back again to get my truck worked on. | Read Full Review
    7/14/2023 12:00:00 AM | DealerRater
  • ★★★★★ katyrwolford
    I went early and expected to wait until my appointment time. However, they were able to get me in early. I was in and out within an hour. They gave me a paper with work done and recommendations on things to get done but weren’t pushy at all with sales. Honestly super surprised when dealing with a dealership. | Read Full Review
    7/14/2023 12:00:00 AM | DealerRater
  • ★★★★★ ROBMEECE
    My service advisor Daniel was excellent. Made sure I was getting done what I needed and not pushing anything else which was refreshing. He made sure I was in the loop with the service and quickly completed the paperwork when finished. He was great! | Read Full Review
    7/14/2023 12:00:00 AM | DealerRater
  • ★★★★★ Tony Lopez
    Had a great experience at the dealership. John Navaro was a great sales person. He stock with me until we found the truck thats i wanted. He is not a regular sales person. He has the knowledge of the vehicles and he doesn't just want to sale a car. He will go the extra mile to find what YOU are looking for. So when you go there ask | Read Full Review
    7/14/2023 12:00:00 AM | Google
  • ★★★★★ Karina Cruz
    No lo recomiendo si van a comprar ahí chequen bien todo lo que forman y es mentira q te dan garantía de carros x rasguños de pintura y asientos al final te cobran eso x unos 1,900 aproximado esta vendedora Mirian para vender muy buena gente después como las brujas se transforma muy irrespetuosa ojo vean muy bien lo que firman y grabe | Read Full Review
    7/14/2023 12:00:00 AM | Google
  • ★★★★★ arick0
    Been a pleasure working with John and Natalie to purchase a vehicle remotely, they have kept us well informed as to the status when going through the remote process. | Read Full Review
    7/12/2023 12:00:00 AM | DealerRater
  • ★★★★★ arick0
    Been a pleasure working with John and Natalie to purchase a vehicle remotely, they have kept us well informed as to the status when going through the remote process. | Read Full Review
    7/12/2023 12:00:00 AM | Cars.com
  • ★★★★★ B Engel
    7am appointment to replace 2 front tires & get alignment. Told them I really need vehicle back by 12pm...no problem. Get call at 9am to verify type of tires...should take 30 minutes. Get back to dealer by 9:40 and wait and wait. Finally check if vehicle is ready at 11:30am. Hasn't even been seen. Rep apologizes and says I will be "pr | Read Full Review
    7/12/2023 12:00:00 AM | Google
  • ★★★★★ freddy carrasco
    Went to Dodge and had the good luck of dealing with John Navarro. From the get go, he listened to what we wanted and how we wanted to get the deal done. We liked the dude so much we bought a 2nd vehicle from him! Thanks for the help! | Read Full Review
    7/10/2023 12:00:00 AM | Google
  • ★★★★★ Kylie Carrasco
    Enjoyed our first trip to NW Dodge in May and made our first purchase of a 23 Dodge Durango! John Navarro was our guy and went above and beyond for us!! So much so, we bought a second vehicle from him in June! Thanks for making us feel like family!! | Read Full Review
    7/10/2023 12:00:00 AM | Google
  • ★★★★★ patrick blevins
    | Read Full Review
    7/10/2023 12:00:00 AM | Google
  • ★★★★★ smith04
    I am not sure what is wrong with this dealership service department, something systemic I believe. Service dept. people seemed like they did not want to talk, get rid of me as fast as they can. I made numerous calls to check on the status of my repair but repeatedly got caught up in a series of waiting for people in their service dep | Read Full Review
    7/10/2023 12:00:00 AM | DealerRater
  • ★★★★★ smith04
    Absolutely terrible service. My 3 week old truck engine light came on and I took it in for repairs. They said months for the part to come in. I called the dealership over 30 times, mostly for Khari Wood (service manager) and Edgar Gonzalez (service rep) and not one time did they answer or return my calls. The only way I could get the | Read Full Review
    7/10/2023 12:00:00 AM | DealerRater
  • ★★★★★ smith04
    Absolutely terrible service. My 3 week old truck engine light came on and I took it in for repairs. They said months for the part to come in. I called the dealership over 30 times, mostly for Khari Wood (service manager) and Edgar Gonzalez (service rep) and not one time did they answer or return my calls. The only way I could get the | Read Full Review
    7/10/2023 12:00:00 AM | Cars.com
  • ★★★★★ smith04
    I am not sure what is wrong with this dealership service department, something systemic I believe. Service dept. people seemed like they did not want to talk, get rid of me as fast as they can. I made numerous calls to check on the status of my repair but repeatedly got caught up in a series of waiting for people in their service dep | Read Full Review
    7/10/2023 12:00:00 AM | Cars.com
  • ★★★★★ tnajer56
    Hessler Ramires un exelente vendedor yo le doy 5 estrellas po la paciensia q tube con nosotros. | Read Full Review
    7/9/2023 12:00:00 AM | Cars.com
  • ★★★★★ JROSIQUE
    Matthew was an absolute professional. He was attentive to my needs and acted exceptionally with my best interest at heart. | Read Full Review
    7/9/2023 12:00:00 AM | Cars.com
  • ★★★★★ mcdonaldjamesjr
    We’ve bought 3 cars from Ness. She is a great business partner and always takes care of us. | Read Full Review
    7/9/2023 12:00:00 AM | Cars.com
  • ★★★★★ JROSIQUE
    Matthew was an absolute professional. He was attentive to my needs and acted exceptionally with my best interest at heart. | Read Full Review
    7/9/2023 12:00:00 AM | DealerRater
  • ★★★★★ mcdonaldjamesjr
    We’ve bought 3 cars from Ness. She is a great business partner and always takes care of us. | Read Full Review
    7/9/2023 12:00:00 AM | DealerRater
  • ★★★★★ tnajer56
    Hessler Ramires un exelente vendedor yo le doy 5 estrellas po la paciensia q tube con nosotros. | Read Full Review
    7/9/2023 12:00:00 AM | DealerRater
  • ★★★★★ bill.morrise
    My rating is low because my oil life wasn’t reset. If not for the sticker in the window I wouldn’t know if the oil change was completed. | Read Full Review
    7/9/2023 12:00:00 AM | DealerRater
  • ★★★★★ maxnlambert
    I felt like the entire process was a little slow. Although this was not entirely on Jeep, things could’ve been done a little quicker. Mel, was great! | Read Full Review
    7/9/2023 12:00:00 AM | DealerRater
  • ★★★★★ bill.morrise
    My rating is low because my oil life wasn’t reset. If not for the sticker in the window I wouldn’t know if the oil change was completed. | Read Full Review
    7/9/2023 12:00:00 AM | Cars.com
  • ★★★★★ maxnlambert
    I felt like the entire process was a little slow. Although this was not entirely on Jeep, things could’ve been done a little quicker. Mel, was great! | Read Full Review
    7/9/2023 12:00:00 AM | Cars.com
  • ★★★★★ Steve Smith
    Bought a new Ram 1500. 3 weeks pass and engine light comes on. Dealership said months to get part. I kept calling over 30 times to the dealership to get status. At least 15 times to Khari Wood the sales manager with absolutely no return calls, of from Edgar Gonzalez the service rep. Got Ram Car (corporate group to help customer with | Read Full Review
    7/9/2023 12:00:00 AM | Cars.com
  • ★★★★★ smith04
    Terrible service in service dept. Ram 1500 3 weeks old in for repair. I called over 30 times with no reply. Only way to get service dept. was to call sales and ask them to go over to service dept and ask them to call me. Over 15 calls to their service manager, Khari Woods, went unreplied to. Ram Car was as bad. She is terrible and I | Read Full Review
    7/9/2023 12:00:00 AM | Cars.com
  • ★★★★★ cposterhaus
    They did not turn my oil light off, did not do the car wash as told and I waited 5 hours just to leave without knowing if the oil was actually changed or not. And no car wash… | Read Full Review
    7/9/2023 12:00:00 AM | Cars.com
  • ★★★★★ smith04
    Terrible service in service dept. Ram 1500 3 weeks old in for repair. I called over 30 times with no reply. Only way to get service dept. was to call sales and ask them to go over to service dept and ask them to call me. Over 15 calls to their service manager, Khari Woods, went unreplied to. Ram Car was as bad. She is terrible and I | Read Full Review
    7/9/2023 12:00:00 AM | DealerRater
  • ★★★★★ cposterhaus
    They did not turn my oil light off, did not do the car wash as told and I waited 5 hours just to leave without knowing if the oil was actually changed or not. And no car wash… | Read Full Review
    7/9/2023 12:00:00 AM | DealerRater
  • ★★★★★ john.escobedo02
    Always happy with the service they provide on my Ram 1500, and the way they keep in touch if my Ram needs other services. | Read Full Review
    7/8/2023 12:00:00 AM | DealerRater
  • ★★★★★ dpntfam
    Everything I needed repaired was repaired. And, I got my vehicle back ahead of schedule. | Read Full Review
    7/8/2023 12:00:00 AM | DealerRater
  • ★★★★★ dgarza48
    Mathew was excellent in getting everything I needed for my Dodge Caravan. He went above and beyond exceeding my expectations. Thank You. | Read Full Review
    7/8/2023 12:00:00 AM | DealerRater
  • ★★★★★ dgarza48
    Mathew was excellent in getting everything I needed for my Dodge Caravan. He went above and beyond exceeding my expectations. Thank You. | Read Full Review
    7/8/2023 12:00:00 AM | Cars.com
  • ★★★★★ john.escobedo02
    Always happy with the service they provide on my Ram 1500, and the way they keep in touch if my Ram needs other services. | Read Full Review
    7/8/2023 12:00:00 AM | Cars.com
  • ★★★★★ dpntfam
    Everything I needed repaired was repaired. And, I got my vehicle back ahead of schedule. | Read Full Review
    7/8/2023 12:00:00 AM | Cars.com
  • ★★★★★ firemantom2015
    FOR MAKING AN APPOINTMENT TWO DAYS IN ADVANCE TO PROGRAM A NEW FOB, SEEMS LIKE TWO HOURS WAITING AT DEALERSHIP WAS NOT ACCEPTABLE. SERVICE TEAM MEMBER GOT ME SIGNED IN AND DID NOT HEAR ANY INFORMATION UNTIL TWO HOURS LATER WHEN I WENT TO STRETCH LEGS AND FOUND OUT MY VECHILE WAS READY. | Read Full Review
    7/8/2023 12:00:00 AM | Cars.com
  • ★★★★★ firemantom2015
    FOR MAKING AN APPOINTMENT TWO DAYS IN ADVANCE TO PROGRAM A NEW FOB, SEEMS LIKE TWO HOURS WAITING AT DEALERSHIP WAS NOT ACCEPTABLE. SERVICE TEAM MEMBER GOT ME SIGNED IN AND DID NOT HEAR ANY INFORMATION UNTIL TWO HOURS LATER WHEN I WENT TO STRETCH LEGS AND FOUND OUT MY VECHILE WAS READY. | Read Full Review
    7/8/2023 12:00:00 AM | DealerRater
  • ★★★★★ Beatriz Cotto
    John Navarro made what other dealerships said impossible to POSSIBLE!! Wonderful smooth process from beginning to end. Highly recommended seeing John for your (or my) next car purchase! | Read Full Review
    7/6/2023 12:00:00 AM | Google
  • ★★★★★ Marco Caglioni
    2 hrs to change 2 lights for a safety recall | Read Full Review
    7/6/2023 12:00:00 AM | Google
  • ★★★★★ Steve Smith
    I took my brand new Ram 1500 in about 9 days ago because of the engine light being on. They diagnosed the problem as a bad battery pack that handles accessories. They said it would be weeks or months to get the part in. I have continued to call for updates but nobody answers the phone. Finally, one of their remote workers answered | Read Full Review
    6/28/2023 12:00:00 AM | Google
  • ★★★★★ Shandor N
    I have had my vehicle here for 7 days and still waiting on a diagnostic. I have called multiple times in the last 3 days and have spent more time on hold or being shifted around than what should be allowed. Worse customer service I have ever experienced. And after reading some the reviews, I should have read this before I took it in. | Read Full Review
    6/26/2023 12:00:00 AM | Google
  • ★★★★★ joe swenning
    I called and told them I was on the way to look at the Vehicle, they did not disclose that they didnt even have the vehicle. It won't be here till the end of the month. Yesterday they tried to make a deal with my wife telling her the payment would be x amount. When I arrived they let me know they are asking 40k over sticker. That i | Read Full Review
    6/22/2023 12:00:00 AM | Google
  • ★★★★★ Angela Chisom
    Edgar is the best, very attentive and went out of his way to get everything done for me. He is amazing. | Read Full Review
    6/20/2023 12:00:00 AM | Google
  • ★★★★★ Maricela Bustamante
    STAY AWAY FROM THIS PLACE!!!! READ THE REVIEWS THEN DECIDE FOR YOURSELF. Well after 9 months, I went back to the service department because my car was overheating. They kept it for two weeks and did nothing to it, then charged me almost $600.00. My car is a Chrysler which is the reason that I went back and they could not find the | Read Full Review
    6/16/2023 12:00:00 AM | Google
  • ★★★★★ Layla Holland
    I came in on Saturday with the hopes of buying a new car and with the help of Grant, a sales consultant, I was able to do that! I called ahead of time to be assured that the car I had my eyes on was still there. Before I even arrived, the car was pulled up so I could see it. Grant pulled the car around to the shade for me and my mom | Read Full Review
    6/11/2023 12:00:00 AM | Google
  • ★★★★★ Ali Mohseni
    I want to add a name here, Lauren Gipson, in the service center who was very helpful in order to drop my car, and all paper works, taking care of issues and have me a loaner car until to get it fixed. | Read Full Review
    6/5/2023 12:00:00 AM | Google
  • ★★★★★ Kevin Barrios
    Friendly staff, worked with me, kept me informed and awesome coffee bar. Chris Smith was a great guy to partner with. Thank you! | Read Full Review
    6/4/2023 12:00:00 AM | Google
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