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They may work in an office with a call center or in retail. [1][2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]
T-Mobile is the third-largest wireless carrier in the United States, after Verizon and AT&T, with 31.43% of the market share as of June 13, 2024. [ 6 ] The company was founded in 1994 by John W. Stanton of the Western Wireless Corporation as VoiceStream Wireless.
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