Ads
related to: employee customer service training- Talent Acquisition
Create a talent recruitment
strategy & write a job description
- Compensation and Benefits
Learn how to explain different
benefit types and options.
- Learning and Development
Demonstrate training outcomes
and results.
- 7-Day Free Trial
Enroll to start your
7-day free trial.
- Talent Acquisition
us.best-jobs-online.com has been visited by 100K+ users in the past month
freshdiscover.com has been visited by 100K+ users in the past month
formslaw.com has been visited by 10K+ users in the past month
Search results
Results From The WOW.Com Content Network
Audience Any employee who interacts with a customer is a candidate for customer service training. In addition to customer service representatives, this includes other positions such as receptionists, technical support representatives, field service technicians, sales engineers, shopkeepers, waiters, etc.
In 2004, the water-park won the SWIM Award for their Front Line Employee Training Program using "The Fish Philosophy". The Wild Wadi is not the only company in Dubai to actively use the Fish! philosophy, even the American Hospital uses the video in customer service training for its front line staff.
Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.
Training and development involves improving the effectiveness of organizations and the individuals and teams within them. [1] Training may be viewed as being related to immediate changes in effectiveness via organized instruction, while development is related to the progress of longer-term organizational and employee goals.
Gremler’s research interests span the fields of marketing with emphasis on service marketing and management, and focuses on the topics of emotion management in services, customer-employee rapport in service interactions, word-of-mouth communication, customer loyalty, and service guarantees. [2]
Communications training or communication skills training refers to various types of training to develop necessary skills for communication. Effective communication is vital for the success in various situations. Individuals undergo communications training to develop and improve communication skills related to various roles in organizations.
Ads
related to: employee customer service trainingus.best-jobs-online.com has been visited by 100K+ users in the past month
freshdiscover.com has been visited by 100K+ users in the past month
formslaw.com has been visited by 10K+ users in the past month