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Peer support occurs when people provide knowledge, experience, emotional, social or practical help to each other. It commonly refers to an initiative consisting of trained supporters (although it can be provided by peers without training), and can take a number of forms such as peer mentoring, reflective listening (reflecting content and/or feelings), or counseling.
Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...
Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1] Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management , and the two terms are sometimes used ...
Other helpful navboxes for technical matters include: Also, look at template documentation (such as Template:Navbox/doc ), the text of which should also be found in a green section on the template page itself (which for the previous example would be Template:Navbox ). Wikipedia:Categories, lists, and navigation templates is a good comparative ...
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Helpdesk and incident reporting auditing. Help desk and incident reporting auditing is an examination of the controls within the help desk operations. The audit process collects and evaluates evidence of an organization's help desk and incident reporting practices, and operations. The audit ensures that all problems reported by users have been ...
48 in (120 cm) The Resolute desk, also known as the Hayes desk, is a nineteenth-century partners desk used by several presidents of the United States in the White House as the Oval Office desk, including the five most recent presidents. The desk was a gift from Queen Victoria to President Rutherford B. Hayes in 1880 and was built from the oak ...
SupportDesk. SupportDesk is a service desk software tool [1] for IT support staff and help desk engineers, allowing them to log and categorise calls, assign tasks, monitor progress and track purchase orders. [1] It has an open design which can be extended. [2]
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