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In October 2019, Zendesk disclosed that it was hacked in 2016, resulting in a potential leak of information about customer service agents using Zendesk. [47] In May 2019, Zendesk acquired Montreal-based Smooch, for an undisclosed amount. Smooch provided messaging services on websites for live-chat customer support. [31]
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The company expanded its computer systems and customer service operations. In 1986, it became a publicly traded company . [ 6 ] The 1990s saw continued growth, as the company began international expansion and became an early embracer of e-commerce , establishing a website and "live chat" customer service.
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Twitch is an American video live-streaming service that focuses on video game live streaming, including broadcasts of esports competitions, in addition to offering music broadcasts, creative content, and "in real life" streams. Twitch is operated by Twitch Interactive, a subsidiary of Amazon. [5]
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