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Central Michigan University was founded in 1892, and from 1893 until 1925 the library was housed in “Old Main,” which was the first building constructed on campus. By the 1920s, the library's collection had outgrown the space available in Old Main and plans for a new library building were drafted. On December 7, 1925, however, Old Main ...
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E-commerce. A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. [1] In the mid-1990s, research by Iain Middleton of Robert Gordon University [2] studied the value of an organization's help desks. It found that value was derived not only from a reactive response to user ...
A virtual help desk allows IT support organizations to virtually deploy IT technicians on demand to support a computer user experiencing technical issues. IT can efficiently manage and allocate global help desk resources, including – most importantly – its personnel, to access any computer to provide support despite the end user or IT rep location.
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