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But I had to cancel that flight, too, because American Airlines kept dropping flights. Expedia fully refunded the two-thirds of the credit I used for the new flight. A supervisor told me the only ...
Computer glitches. Air traffic controller shortages.Awful weather. Holiday crunches. Accidents and investigations. Unruly passengers.So many things can cause a flight to be delayed or canceled.
An airline ticket is a document or electronic record, issued by an airline or a travel agency, that confirms that an individual is entitled to a seat on a flight on an aircraft. The airline ticket may be one of two types: a paper ticket , which comprises coupons or vouchers; and an electronic ticket (commonly referred to as an e-ticket ).
The same DOT rules apply to significant delays, meaning passengers are eligible for a refund regardless of the cause of the airline's delay. The only wrinkle here is that airlines' definitions of ...
Record locator. In airline reservation systems, a record locator is an alphanumeric or alpha code used to identify and access a specific record on an airline’s reservation system. An airline’s reservation system automatically generates a unique record locator whenever a customer makes a reservation or booking, commonly known in the industry ...
A passenger name record ( PNR) is a record in the database of a computer reservation system (CRS) that contains the itinerary for a passenger or a group of passengers travelling together. The concept of a PNR was first introduced by airlines that needed to exchange reservation information in case passengers required flights of multiple airlines ...
Frequent-flyer program. A frequent-flyer programme ( FFP) is a loyalty program offered by an airline . Many airlines have frequent-flyer programmes designed to encourage airline customers enrolled in the programme to accumulate points (also called miles, kilometers, or segments) which may then be redeemed for air travel or other rewards.
A passenger who is already booked on a flight arrives at the airport early (accidentally or deliberately) and asks to be on standby for an earlier flight. If a standby seat doesn't open up, they just take their booked flight. The industry calls this a go-show. A ticketed passenger requests to stand by for an upgrade.