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In October 2019, Zendesk disclosed that it was hacked in 2016, resulting in a potential leak of information about customer service agents using Zendesk. [47] In May 2019, Zendesk acquired Montreal-based Smooch, for an undisclosed amount. Smooch provided messaging services on websites for live-chat customer support. [31]
Twitch is an American video live-streaming service that focuses on video game live streaming, including broadcasts of esports competitions, in addition to offering music broadcasts, creative content, and "in real life" streams. Twitch is operated by Twitch Interactive, a subsidiary of Amazon. [5]
Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.
The first dedicated online chat service that was widely available to the public was the CompuServe CB Simulator in 1980, [5] [6] created by CompuServe executive Alexander "Sandy" Trevor in Columbus, Ohio. Ancestors include network chat software such as UNIX "talk" used in the 1970s. [citation needed] Chat is implemented in many video ...
Stella Chung, writing for IGN and using MultiVersus as an example, criticized the lack of access when live service games go offline, especially for those who invest money in it. She also pointed out the oversaturation of the market with free-to-play live service games, and that many live service games struggle, leading to them shutting down. [19]
Gmail is the email service provided by Google.As of 2019, it had 1.5 billion active users worldwide, making it the largest email service in the world. [1] It also provides a webmail interface, accessible through a web browser, and is also accessible through the official mobile application.
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