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Online. Content license. Proprietary. Yahoo! Mail (also written as Yahoo Mail) is an email service offered by the American company Yahoo, Inc. The service is free for personal use, with an optional monthly fee for additional features. Business email was previously available with the Yahoo! Small Business brand, before it transitioned to Verizon ...
Google Translate is a web-based free-to-user translation service developed by Google in April 2006. [11] It translates multiple forms of texts and media such as words, phrases and webpages. Originally, Google Translate was released as a statistical machine translation service. [11] The input text had to be translated into English first before ...
International Business Machines Corporation (using the trademark IBM ), nicknamed Big Blue, [6] is an American multinational technology company headquartered in Armonk, New York and present in over 175 countries. [7] [8] IBM is the largest industrial research organization in the world, with 19 research facilities across a dozen countries ...
Accenture plc is a US multinational [3] [4] professional services company headquartered in Dublin for tax reasons, specializing in information technology (IT) services and consulting. A Fortune Global 500 company, [5] it reported revenues of $64.1 billion in 2023. [2] Accenture's current clients include 91 of the Fortune Global 100 and more ...
Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1] Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management , and the two terms are sometimes used ...
Google Latitude was a feature that let users share their physical locations with other people. This service was based on Google Maps, specifically on mobile devices. There was an iGoogle widget for desktops and laptops as well. Some concerns were expressed about the privacy issues raised by the use of the service.
Virtual help desks allow IT reps to virtually access end systems through support sessions where they can diagnose and fix computer issues quickly. This eliminates in-person customer service calls and/or ineffective phone-only tech support sessions, making the help desk more efficient. Another objective of the virtual help desk is to improve IT ...
Primary uses are to create brand awareness, engage customers by conversation (e.g., customers provide feedback on the firm) and providing access to customer service. Social media's peer-to-peer communication shifts power from the organization to consumers, since consumer content is widely visible and not controlled by the company.
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