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Sets Clear Right to Refunds: For the first time, passengers will have the right to a hassle-free refund if a flight is cancelled or delayed 3-hours domestically and if an international flight is ...
The new U.S. Department of Transportation's final rule requires airlines to issue automatic refunds in various situations, like a canceled flight.
Passengers can also receive a refund if they paid for optional services, such as baggage fees, seat upgrades or in-flight Wi-Fi, but were not able to use them due to a flight cancelation, delay ...
There's a conflict between the FAA bill and DOT’s new rule requiring automatic cash refunds for flight cancellations and delays. Congress doesn't want the refund to be automatic.
A flight delay occurs when an airline flight takes off and/or lands later than its scheduled time. The United States Federal Aviation Administration (FAA) considers a flight to be delayed when it is 15 minutes later than its scheduled time. A flight cancellation occurs when the airline does not operate the flight at all for a certain reason.
That could change under a new bill passed by the Senate 88-4 Thursday night. The Reauthorization of Federal Aviation Administration includes several provisions aimed at increasing consumer ...
FlyersRights.org is a United States based not-for-profit organization that advocates for the rights and interests of airline passengers. It maintains a staffed office in Washington, D.C. for advocacy before all three branches of the US Federal Government. It operates a toll-free telephone Hotline, an email helpline for individual air travelers ...
It would try to improve customer service for flyers by requiring airlines to pay a refund to customers for flight delays — three hours for a domestic flight and six for an international one.