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Spirit Airlines has been the subject of numerous complaints, and to punitive actions by the United States Department of Transportation (DOT). Most of the claims against the company were for allegations of deceptive advertising practices, customer service, and the airline's policies for charging additional fees at the time of purchase:
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Prior to the new rule, Spirit used to charge anywhere between $69 and $119 for ticket changes and cancellations, depending on how close to departure the customer made the change.
November 3, 2023. ^ Dolven, Taylor (May 16, 2022). "Spirit Airlines makes MIA debut with first flights planned for October". Archived from the original on May 5, 2023. Retrieved May 5, 2023. ^ "Spirit Airlines Heads to Pensacola, Bringing Seven Cities Nonstop Access to Florida's Beaches". ir.spirit.com.
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