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They may work in an office with a call center or in retail. [1][2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]
Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.
Since April 2020, the Assurance Wireless brand has been under the T-Mobile family. [5] This was the result of the merger of Sprint Corporation and T-Mobile US was officially completed, [9] and after Virgin Mobile USA was officially shut down and folded into Boost Mobile. An official statement was sent to all customers July 14, 2020 stating that ...
A customer representative is an individual who has authority to represent a community that intends to purchase a product. The term is most often applied to a representative of a company, or proxy, who works closely with a producer or developer to clarify specifications for a product or service. The term is used in software engineering ...
It’s not clear how long customers have to opt out of the switch, but you have to call customer service to avoid it. T-Mobile customers: Your phone plan might change — here’s how you can ...
T-Mobile is the third-largest wireless carrier in the United States, after Verizon and AT&T, with 31.43% of the market share as of June 13, 2024. [ 6 ] The company was founded in 1994 by John W. Stanton of the Western Wireless Corporation as VoiceStream Wireless.
A job description or JD is a written narrative that describes the general tasks, or other related duties, and responsibilities of a position. It may specify the functionary to whom the position reports, specifications such as the qualifications or skills needed by the person in the job, information about the equipment, tools and work aids used, working conditions, physical demands, and a ...
Customer Support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [1] Regarding technology products such as mobile phones, televisions, computers, software products or ...