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Learn about the systems that allow airlines to sell their inventory, manage fares, and interface with distribution channels. Find out how reservation systems evolved from ARS to CRS and GDS, and how they support inventory control, availability display, reservation, and ticketing.
A global distribution system (GDS) is a computerised network system that enables transactions between travel industry service providers and travel agencies. Learn about the history, functions, and future of GDS systems and companies in the travel industry.
A passenger who is already booked on a flight arrives at the airport early (accidentally or deliberately) and asks to be on standby for an earlier flight. If a standby seat doesn't open up, they just take their booked flight. The industry calls this a go-show. A ticketed passenger requests to stand by for an upgrade.
A passenger name record (PNR) is a database record that contains the itinerary for a passenger or a group of passengers travelling together. Learn about the history, structure, content, and storage of PNRs, and how they are used for air travel and other services.
A 2017 incident where a passenger was forcibly removed from a United Express flight by security officers at O'Hare International Airport. The passenger, David Dao, was injured and later settled with United Airlines, while the airline faced criticism and backlash for its handling of the situation.
An electronic ticket is a method of ticket entry, processing, and marketing for various industries, such as airline, railways and entertainment. Learn about the history, benefits, limitations and examples of e-tickets, and how to check in with them.
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