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This included embedding sales force automation or extended customer service (e.g. inquiry, activity management) as CRM features in their ERP. Customer relationship management was popularized in 1997, due to the work of Siebel, Gartner, and IBM. Between 1997 and 2000, leading CRM products were enriched with shipping and marketing capabilities.
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General Dynamics. General Dynamics Corporation ( GD) is an American publicly traded aerospace and defense corporation headquartered in Reston, Virginia. As of 2020, it was the fifth-largest defense contractor in the world by arms sales, and fifth largest in the United States by total sales. [2]
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https://gdmissionsystems.com. General Dynamics Mission Systems is a business unit of American defense and aerospace company General Dynamics. General Dynamics Mission Systems integrates secure communication and information systems and technology. General Dynamics Mission Systems has core manufacturing in secure communications networks; radios ...
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They may work in an office with a call center or in retail. [1] [2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]
Cornerstone OnDemand, Inc. is a cloud-based people development software provider and learning technology company. [3] [4] The company was publicly traded on the NASDAQ stock exchange under the ticker symbol Nasdaq : CSOD until it was acquired by private-equity firm Clearlake Capital in 2021. [5] Cornerstone started as CyberU, which provided ...