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From what to expect when hotel hiccups arise to how to avoid problems in the first place, here's what you should know before your next hotel stay: Don't make these travel mistakes! Travel...
Nationwide, hotel occupancy so far has rebounded to its 2019 levels, according to data provider STR, but employment hasn’t kept pace. That’s not entirely the hotels’ fault: Many workers left...
Hotel staffing (relative to occupancy) has fallen to a 30-year low since the pandemic, and it still hasn’t recovered, according to an analysis of federal data by Unite Here, a union that ...
Guest Reviews. The advancement of technology and internet connectivity has caused shifts in the way hotel guests book their accommodations. In the past, official hotel ratings were the primary factor in booking a hotel, but now, modern consumers also rely on the opinions of previous guests as expressed in online reviews.
The American Hotel and Lodging Association (AHLA; formerly the American Hotel and Motel Association, and before that American Hotel Association) is an industry trade group with thousands of members including hotel brands, owners, management companies, Real Estate Investment Trusts (REITs), independent hotels, bed and breakfasts, state hotel ...
Employees working in the front desk will also help customers with problems and complaints. The front office in the hotel industry, also called the reception area, which the receptionist is the one who get in touch with the customers, most importantly, confirm their reservation and answering their questions.
Organizations should ensure that any complaints from customers about customer support have been dealt with effectively. Automation and productivity increase. Customer service may be provided in person (e.g. sales / service representative), or by automated means, such as kiosks, websites, and apps.
Hotels.com, L.P. [1] is a global website for booking hotel rooms online and by telephone. The company has 85 websites in 34 languages, and lists over 325,000 hotels in approximately 19,000 locations. Its inventory includes hotels and B&Bs, and some condos and other types of commercial lodging. Hotels.com was established in 1991 as the Hotel ...
Phocuswright’s U.S. Short-Term Rental Report 2021 – its most recent that measured that metric – found that 78% of short-term rental users surveyed were aware of Airbnb as offering that type ...
The hospitality industry is a broad category of fields within the service industry that includes lodging, food and beverage services, event planning, theme parks, travel agency, tourism, hotels, restaurants, nightclubs, and bars.