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Zappos.com is an American online shoe and clothing retailer based in Las Vegas, Nevada, United States. The company was founded in 1999 by Nick Swinmurn and launched under the domain name Shoesite.com.
A return merchandise authorization (RMA), return authorization (RA) or return goods authorization (RGA) is a part of the process of returning a product to receive a refund, replacement, or repair to which buyer and seller agree during the product's warranty period.
Zappos offered free shipping and free returns, sometimes of several pairs. Hsieh rethought Zappos structure, and in 2013 it became for a time a holacracy without job titles, reflecting his belief in employees and their ability to self-organize. The company hired only about 1% of all applicants.
Return In Store To Avoid Fees: If you purchased an item online and the retailer allows for in-store returns, consider doing this instead if it saves you on return shipping fees.
Macy’s, Abercrombie, J. Crew, H&M and other companies have all added shipping fees for mail-in returns. And it’s not just the big mall brands, either.
We all know and love Zappos for their two-day free shipping and 24/7 customer service.