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Computer reservation system. Computer reservation systems, or central reservation systems ( CRS ), are computerized systems used to store and retrieve information and conduct transactions related to air travel, hotels, car rental, or other activities. Originally designed and operated by airlines, CRSs were later extended for use by travel ...
Due to the sudden and large losses of revenue, airlines began to hold out against refunding cancelled flights and tickets to conserve cash, despite government regulations. In Europe, airlines had successfully negotiated to defer some $1.2 billion in air traffic control charges.
Frequent-flyer program. A frequent-flyer programme ( FFP) is a loyalty program offered by an airline . Many airlines have frequent-flyer programmes designed to encourage airline customers enrolled in the programme to accumulate points (also called miles, kilometers, or segments) which may then be redeemed for air travel or other rewards.
Delta Air Lines is one of the major airlines of the United States and a legacy carrier headquartered in Atlanta, Georgia. The United States' oldest operating airline and the seventh-oldest operating worldwide, Delta along with its subsidiaries and regional affiliates, including Delta Connection, operates over 5,400 flights daily and serves 325 destinations in 52 countries on six continents.
TourRadar's employees had told a customer whose holiday was cancelled due to travel restrictions to agree to a credit note instead of a refund, then, after she claimed a refund through her credit card issuer, threatened to hold her responsible for cancelling her holiday and attempted to pressure her into dropping her claim.
Airfare. An airfare (otherwise known as a fare) is the fee paid by a passenger for air transport and is made up of the charge for a passenger to fly from an origin to destination and includes the conditions, rules and restrictions for travelling on the airfare. Airfares are typically made up of fare and rule components that define the airfare ...
Loaded 0%. Faced with staffing shortages, airlines are canceling thousands of flights heading into the busy summer travel season. Leading the trend has been Southwest Airlines, which has cut ...
A flight delay occurs when an airline flight takes off and/or lands later than its scheduled time. The United States Federal Aviation Administration (FAA) considers a flight to be delayed when it is 15 minutes later than its scheduled time. A flight cancellation occurs when the airline does not operate the flight at all for a certain reason.