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2. Customer satisfaction - Wikipedia

   en.wikipedia.org/wiki/Customer_satisfaction

   Customer satisfaction is a term frequently used in marketing to evaluate customer experience. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products ...

3. T-Mobile leads the big four in customer satisfaction survey - AOL

   www.aol.com/news/2016-06-02-customer...

   T-Mobile has outranked the rest of the big four carriers in the latest American Customer Satisfaction Index (ACSI), knocking Verizon off its throne. While prepaid company TracFone Wireless remains ...

4. Automated telephone survey - Wikipedia

   en.wikipedia.org/wiki/Automated_telephone_survey

   Automated telephone survey. Automated telephone surveys is a systematic collection a data from demography [1] by making calls automatically to the preset list of respondents at the aim of collecting information and gain feedback via the telephone and the internet. Automated surveys are used for customer research purposes by call centres for ...

5. T-Mobile is outpacing the rest of the Big Four US carriers on ...

   www.aol.com/t-mobile-outpacing-rest-big...

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6. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   The concept of customer relationship management started in the early 1970s, when customer satisfaction was evaluated using annual surveys or by front-line asking. [8] At that time, businesses had to rely on standalone mainframe systems to automate sales, but the extent of technology allowed them to categorize customers in spreadsheets and lists.

7. Lexus - Wikipedia

   en.wikipedia.org/wiki/Lexus

   An online owner publication, Lexus Magazine, [239] features automotive and lifestyle articles and is published online monthly [240] and on a mobile site. [241] Since 2002, Lexus has scored consecutive top ratings in the Auto Express [242] [243] [244] and 76,000-respondent Top Gear customer satisfaction surveys in the UK. [245]

8. Smartphone - Wikipedia

   en.wikipedia.org/wiki/Smartphone

   The rise in popularity of touchscreen smartphones and mobile apps distributed via app stores along with rapidly advancing network, mobile processor, and storage technologies led to a convergence where separate mobile phones, organizers, and portable media players were replaced by a smartphone as the single device most people carried.

9. Customer satisfaction research - Wikipedia

   en.wikipedia.org/wiki/Customer_satisfaction_research

   Customer satisfaction research is that area of marketing research, customer intelligence, and customer analytics which focuses on customers' perceptions with their shopping or purchase experience. Companies are interested in understanding what their customers think about their shopping or purchase experience, because finding new customers is ...