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2. Criticism of Comcast - Wikipedia

   en.wikipedia.org/wiki/Criticism_of_Comcast

   Criticism of Comcast. A number of different controversies and criticisms have surrounded Comcast for various reasons over its recent history. Customers of the telecommunications company report low levels of customer satisfaction on both service and cost. Comcast has also had several customer service scandals, the most notorious of which ...

3. T-Mobile leads the big four in customer satisfaction survey - AOL

   www.aol.com/news/2016-06-02-customer...

   T-Mobile has outranked the rest of the big four carriers in the latest American Customer Satisfaction Index (ACSI), knocking Verizon off its throne. While prepaid company TracFone Wireless remains ...

4. Customer satisfaction - Wikipedia

   en.wikipedia.org/wiki/Customer_satisfaction

   Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals." [1] Enhancing customer satisfaction and fostering customer loyalty are pivotal for businesses, given the significant importance of ...

5. Service recovery paradox - Wikipedia

   en.wikipedia.org/wiki/Service_recovery_paradox

   Service recovery paradox. The service recovery paradox (SRP) is a situation in which a customer thinks more highly of a company after the company has corrected a problem with their service, compared to how they would regard the company if non-faulty service had been provided. The main reason behind this thinking is that successful recovery of a ...

6. T-Mobile CEO talks Sprint merger, iPhone 16 demand, what's ...

   www.aol.com/finance/t-mobile-ceo-iphone-16...

   T-Mobile's second quarter showed a telecom business still in growth mode. Total sales rose 4% from the prior year to $16.4 billion. The company notched 1.3 million net customer additions, pushing ...

7. Starbucks' Turnaround Plan Is Here. Is the Coffee Stock a Buy?

   www.aol.com/starbucks-turnaround-plan-coffee...

   September 14, 2024 at 6:15 PM. New Starbucks (NASDAQ: SBUX) CEO Brian Niccol got about the warmest welcome in stock-market history when he was named the coffee giant's new chief in August. Shares ...