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  2. Tony Hsieh - Wikipedia

    en.wikipedia.org/wiki/Tony_Hsieh

    Without a precedent to guide him, Hsieh learned how to make customers feel comfortable shopping for shoes online. Zappos offered free shipping and free returns, sometimes of several pairs.

  3. No More Free Returns? What This Means for Unwanted Gifts - AOL

    www.aol.com/no-more-free-returns-means-211758093...

    Return In Store To Avoid Fees: If you purchased an item online and the retailer allows for in-store returns, consider doing this instead if it saves you on return shipping fees.

  4. Free returns are going away - AOL

    www.aol.com/free-returns-going-away-161131947.html

    In some cases, stores are letting customers keep their returns instead of sending them back – low-priced bulky items like furniture, kitchen appliances, home decor, baby chairs, walkers ...

  5. 35 Stores with Free Shipping - AOL

    www.aol.com/finance/35-stores-free-shipping-just...

    Want free shipping the next time you do a little online shopping? Buy from one of these companies, and get your order sent free. Some of them even ship to Hawaii, Alaska or around the world at no ...

  6. Return merchandise authorization - Wikipedia

    en.wikipedia.org/wiki/Return_merchandise...

    A return merchandise authorization ( RMA ), return authorization ( RA) or return goods authorization ( RGA) is a part of the process of returning a product to receive a refund, replacement, or repair to which buyer and seller agree during the product's warranty period.

  7. Product return - Wikipedia

    en.wikipedia.org/wiki/Product_return

    Product return. The return policy posted at a Target store. In retail, a product return is the process of a customer taking previously purchased merchandise back to the retailer, and in turn receiving a refund in the original form of payment, exchange .