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Enterprise portal. An enterprise portal, also known as an enterprise information portal (EIP), is a framework for integrating information, people and processes across organizational boundaries in a manner similar to the more general web portals. Enterprise portals provide a secure unified access point, [1] often in the form of a web-based user ...
Self-service technologies ( SSTs) are technological interfaces allowing customers to produce services independent of involvement of direct service employee. [1] Self service technologies are replacing many face-to-face service interactions with the intention to make service transactions more accurate, convenient and faster.
Overview. Self-service is the practice of serving oneself, usually when purchasing items. Common examples include many gas stations, where the customer pumps their own gas rather than have an attendant do it (full service is required by law in New Jersey, urban parts of Oregon, most of Mexico, and Richmond, British Columbia, but is the exception rather than the rule elsewhere).
By Richard Feloni In 2013, Zappos began transitioning to "Holacracy," an alternative management system that replaces a pyramidal hierarchy with a network of circles dedicated to specific functions ...
Self-service password reset ( SSPR) is defined as any process or technology that allows users who have either forgotten their password or triggered an intruder lockout to authenticate with an alternate factor, and repair their own problem, without calling the help desk. It is a common feature in identity management software and often bundled in ...
Web portal. A web portal is a website that provides a broad array of services, such as search engines, e-mail, online shopping, and forums. [4] American web portals included Pathfinder, Excite, Netscape 's Net Center, Go, NBC, MSN, Lycos, Voila, Yahoo!, and Google Search. [4]
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