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Robert Isom is. Of course, your communications have a near 100% chance of going to a staff person anyway. Probably with contacting the owner of the site about the outdated information. I doubt that emails to an exec's address go to a staffer. It's possible that an admin is siftiing through them, but that's not the same as a front line customer ...
Programs: American Airlines (Executive Platinum), Hyatt (Globalist), Hilton (Diamond), IHG (Diamond) Posts: 3,144. File a DOT complaint and contact as many travel reporters/bloggers as possible, such as [MENTION=5823]gleff [/MENTION]. Otherwise, you're looking at a lawsuit.
Join Date: Apr 2008. Location: Austin, TX. Programs: AA GLD .25MM, CO, UA, US, DL, HH, SPG (all cardboard) Posts: 1,951. This would be a useful topic for the wiki - Locations of self-service kiosks at DFW (and any other places they are).
The last time I emailed AA customer service, I received an auto response in about 30 minutes, and a real response 16 hours later. Three weeks sounds unusually long, unless AA gives priority to responses based on elite level and EXPs issues get addressed right away. Aug 22, 2011 | 6:09 pm. # 4.
Marschel likes this. That would be AAdvantage Customer Service, not the usual reservations number, 800-882-8880. If you think this is bad, try Southwest. At least with AA you get the option of picking a call back time if the queue is long. I have never had a rude encounter with any CSR from AA, Southwest, or Delta.
Well, two of the active promos show up in my account as: "AADV BONUS MILES PROMO - FIRST & BUSINESS" and "NAS16 BNS OFFER BET NA & EUR/UK." If yours (and your wife's) accounts say "CUSTOMER SERVICE BONUS," that's pretty much always compensation due to something going wrong. And 20k miles would have to be for something pretty serious these days ...
Location: CHS. Programs: AA Exp, Hyatt Globalist, DL Silv, Hilton Dim, Marriot Gld, Amex Plat. Posts: 132. American Airlines - Updated Customer Relations Policy. Hi y'all. Just got some not so great news from Customer Relations. I don't know if this has been a policy for a long time, but I have had many overnight misconnects in the past few ...
American Airlines | AAdvantage - Carolyne Truelove named as new Vice President of Reservations and Customer Relations - AA announced today that "we’re excited to welcome Carolyne Truelove as our Vice President of Reservations and Customer Relations in just a few weeks. She’s built a career on
American Airlines | AAdvantage - Aadvantage customer service located in Mexico - I have what I feel is a simple issue to be addressed. Have called AA customer service 4 times and each time reached a rep in Mexico. They are very poorly informed. Each time when I called, the response was just to read a script about how
American Airlines Customer Relations P.O. Box 619619 DFW Airport, TX 75261-9616 Thirty days later and I have not received any form of acknowledgement/reply. Historically, I've had good luck with the following address: (which was previously listed as the customer service mail address) American Airlines Customer Relations 4000 E. Sky Harbor Blvd.