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Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services. They may work in an office with a call center or in retail.
Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues. The perception of success of the customer service interactions is dependent on ...
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Customer service is a tough industry to work in, but with the right skills you can be successful and reap the awards of helping clients.
The customer is always right. " The customer is always right " is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. It was popularised by pioneering and successful retailers such as Harry Gordon Selfridge, John Wanamaker and Marshall Field. They advocated that customer complaints should be treated ...
Nepal is the first country to provide 3G general service in South Asia, followed by Sri Lanka, via Nepal Telecom. 3G service is available throughout the country, including Everest Base Camp. 4G LTE WIMAX service has been recently provided at minimum cost at spots in major cities including government offices, public places, malls, shopping ...