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The layoffs will eliminate 8.2% of its 8,000 customer service-related positions for a total of 656 employees, who are not represented by a union, according to Bloomberg. The impacted includes 335 ...
American Airlines announced it would be laying off employees to provide new, “elevated” service to customers, USA Today reported. The company announced the layoff of 656 employees on Monday ...
Fort Worth-based American Airlines will lay off more than 650 workers as it overhauls its customer service department, including more than 300 non-union customer service jobs in Dallas. It's a ...
Computer reservation systems, or central reservation systems ( CRS ), are computerized systems used to store and retrieve information and conduct transactions related to air travel, hotels, car rental, or other activities. Originally designed and operated by airlines, CRSs were later extended for use by travel agencies, and global distribution ...
The 1952 Magnetronic Reservisor on display at the American Airlines C.R. Smith Museum. Starting in 1946, American Airlines developed a number of automated airline booking systems known as Reservisor. Although somewhat successful, American's unhappiness with the Reservisor systems led them to develop the computerized Sabre system used to this day.
American's customer service and gate employees belong to the Communications Workers of America/International Brotherhood of Teamsters Passenger Service Association. Subsidiary companies Sky Chefs. In 1942, American Airlines established Sky Chefs, a wholly-owned subsidiary, as a catering company to serve their fleet.
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