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Two months later, Hsieh joined Zappos as the CEO, starting with $1.6 million of total sales in 2000. By 2009, revenues reached $1 billion. Without a precedent to guide him, Hsieh learned how to make customers feel comfortable shopping for shoes online. Zappos offered free shipping and free returns, sometimes of several pairs.
Zappos.com is an American online shoe and clothing retailer based in Las Vegas, Nevada, United States. The company was founded in 1999 by Nick Swinmurn and launched under the domain name Shoesite.com.
Also good to know before you shop: Zappos always offers free shipping and returns.
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Zappos has a customer base of over 24 million people. In January 2012, Zappos suffered a data security breach that gave hackers personal information of their customers. While the security breach exposed names, addresses, and phone numbers of Zappos customers, it did not expose the customers' credit card information.
Over at Zappos, we're seeing discounts on the Cloud X3, a reliable sneaker that works well for all sorts of exercises.
We all know and love Zappos for their two-day free shipping and 24/7 customer service.
Some online companies have more generous return policies to compensate for the traditional advantage of physical stores. For example, the online shoe retailer Zappos.com includes labels for free return shipping, and does not charge a restocking fee, even for returns which are not the result of merchant error.
Zappos restocked its sale section this month with editor-tested running shoes from top-rated brands including including New Balance, Hoka, Asics and Brooks.
1 In re Zappos.com, Inc., Customer Data Security Breach Litigation Toggle the table of contents Template : Did you know nominations/In re Zappos.com, Inc., Customer Data Security Breach Litigation
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