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An Expedia supervisor told you that you could get a full refund for your flight credits. You did the right thing by asking your online travel agency for help. It’s Expedia’s job to figure out ...
Many travelers complained at that time that airlines pushed noncash flight credit or required extended time on customer service phone lines to request a refund.
“A passenger is entitled to a refund if the airline made a significant schedule change and/or significantly delays a flight and the passenger chooses not to travel,” the DOT states.
Electronic Miscellaneous Document. The Electronic Miscellaneous Document ( EMD) is an International Air Transport Association (IATA) standard for electronically documenting ancillary revenue; that is, all other sales and transactions between airlines and passengers besides electronic tickets. It is a step toward moving the airline industry to ...
Computer reservation systems, or central reservation systems ( CRS ), are computerized systems used to store and retrieve information and conduct transactions related to air travel, hotels, car rental, or other activities. Originally designed and operated by airlines, CRSs were later extended for use by travel agencies, and global distribution ...
Due to the sudden and large losses of revenue, airlines began to hold out against refunding cancelled flights and tickets to conserve cash, despite government regulations. In Europe, airlines had successfully negotiated to defer some $1.2 billion in air traffic control charges.
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“A consumer is entitled to a refund if the consumer was involuntarily moved to a lower class of service,” the DOT writes.. “For example, if the consumer purchased a first-class ticket and ...