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Get it in writing: Ask for any promise a customer service agent makes in writing. The best way to do that is to start an online chat or to email the company. The best way to do that is to start an ...
They may work in an office with a call center or in retail. [1][2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]
Computer reservation systems, or central reservation systems (CRS), are computerized systems used to store and retrieve information and conduct transactions related to air travel, hotels, car rental, or other activities. Originally designed and operated by airlines, CRSs were later extended for use by travel agencies, and global distribution ...
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General sales agent. A general sales agent is a sales agent for an airline company who is authorized to sell travel tickets and assist the public with travel-related needs. [1][2][3] Its duties also include performing tasks that aid in the company's achievement of its sales objectives. [4]
For a short period, first class round-trip airline tickets from Australia to the US, which normally cost up to 28,000 Australian dollars (about $19,000), were available from Qantas for a whopping ...