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2. T-Mobile leads the big four in customer satisfaction survey - AOL

   www.aol.com/news/2016-06-02-customer...

   T-Mobile has outranked the rest of the big four carriers in the latest American Customer Satisfaction Index (ACSI), knocking Verizon off its throne. While prepaid company TracFone Wireless remains ...

3. Criticism of Comcast - Wikipedia

   en.wikipedia.org/wiki/Criticism_of_Comcast

   Criticism of Comcast. A number of different controversies and criticisms have surrounded Comcast for various reasons over its recent history. Customers of the telecommunications company report low levels of customer satisfaction on both service and cost. Comcast has also had several customer service scandals, the most notorious of which ...

4. Net promoter score - Wikipedia

   en.wikipedia.org/wiki/Net_promoter_score

   Net promoter score. Net promoter score (NPS) is a market research metric that is based on a single survey question asking respondents to rate the likelihood that they would recommend a company, product, or a service to a friend or colleague. [1] The NPS is a proprietary instrument developed by Fred Reichheld, who owns the registered NPS ...

5. User experience - Wikipedia

   en.wikipedia.org/wiki/User_experience

   User experience (UX) is how a user interacts with and experiences a product, system or service. It includes a person's perceptions of utility, ease of use, and efficiency. Improving user experience is important to most companies, designers, and creators when creating and refining products because negative user experience can diminish the use of ...

6. T-Mobile is outpacing the rest of the Big Four US carriers on ...

   www.aol.com/t-mobile-outpacing-rest-big...

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7. T-Mobile forecasts adjusted free cash flow up to $19 billion ...

   www.aol.com/news/t-mobile-expects-adjusted-free...

   September 18, 2024 at 2:34 PM. (Reuters) - Telecom operator T-Mobile said on Wednesday it expects adjusted free cash flow to be between $18 billion to $19 billion in 2027. The company expects to ...

8. Consumer Cellular - Wikipedia

   en.wikipedia.org/wiki/Consumer_Cellular

   consumercellular.com. Consumer Cellular, Inc. is an American postpaid mobile virtual network operator founded by John Marick and Greg Pryor in Portland, Oregon in October 1995. [3] The company offers cellphones, no-contract cellphone plans, and accessories with a focus on users over age 50. Including its corporate headquarters in Scottsdale ...

9. Customer satisfaction - Wikipedia

   en.wikipedia.org/wiki/Customer_satisfaction

   Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals." [1] Enhancing customer satisfaction and fostering customer loyalty are pivotal for businesses, given the significant importance of ...