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Spirit Airlines has been the subject of numerous complaints, and to punitive actions by the United States Department of Transportation (DOT). Most of the claims against the company were for allegations of deceptive advertising practices, customer service, and the airline's policies for charging additional fees at the time of purchase:
Prior to the new rule, Spirit used to charge anywhere between $69 and $119 for ticket changes and cancellations, depending on how close to departure the customer made the change.
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Phoenix–Sky Harbor. Los Angeles. New York–JFK. New York–LaGuardia. Washington–National. 1926. Founded as American Airways and commenced operations in 1936 as American Air Lines; largest airline in the world based on airline company revenue, scheduled passenger miles flown (per year), and fleet size. Avelo Airlines. XP.
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