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That’s where refunds come in, and thankfully Steam is pretty generous with its refund policy. Refunding a game on Steam isn’t always the most straightforward process, however, which is why we ...
Valve Corporation, also known as Valve Software, is an American video game developer, publisher, and digital distribution company headquartered in Bellevue, Washington. It is the developer of the software distribution platform Steam and the game franchises Half-Life, Counter-Strike, Portal, Day of Defeat, Team Fortress, Left 4 Dead and Dota.
Steam's predominance in the gaming market has led to Valve becoming involved in various legal cases. The lack of a formal refund policy led the Australian Competition and Consumer Commission (ACCC) to sue Valve in September 2014 for violating Australian consumer laws that required stores to offer refunds for faulty or broken products. [414]
The launch of the Epic Games Store—a competing storefront to Steam—in December 2018, has been the focal point of a number of review bombs, as Epic has secured time-limited exclusive sales for new games in series that have traditionally been on Steam, with those leaving reviews on the older games on Steam upset at this exclusivity.
Steam Spy. Steam Spy is a website created by Sergey Galyonkin and launched in April 2015. The site uses an application programming interface (API) to the Steam software distribution service owned by Valve to estimate the number of sales of software titles offered on the service. Estimates are made based on the API polling user profiles from ...
Valve Anti-Cheat (VAC) is an anti-cheat tool developed by Valve as a component of the Steam platform, first released with Counter-Strike in 2002. When the software detects a cheat on a player's system, it will ban them in the future, possibly days or weeks after the original detection. [1] It may kick players from the game if it detects errors ...
Early access, also known as alpha access, alpha founding, paid alpha, or game preview, is a funding model in the video game industry by which consumers can purchase and play a game in the various pre-release development cycles, such as pre-alpha, alpha, and/or beta, while the developer is able to use those funds to continue further development on the game.
A return merchandise authorization (RMA), return authorization (RA) or return goods authorization (RGA) is a part of the process of returning a product to receive a refund, replacement, or repair to which buyer and seller agree during the product's warranty period. [1][2] The issuance of an RMA/RGA is a key gatekeeping moment in the reverse ...