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Since April 2020, the Assurance Wireless brand has been under the T-Mobile family. [5] This was the result of the merger of Sprint Corporation and T-Mobile US was officially completed, [9] and after Virgin Mobile USA was officially shut down and folded into Boost Mobile.
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Sprint Corporation and T-Mobile US merged in 2020 in an all shares deal for $26 billion. The deal was announced on April 29, 2018. [1] [2] [3] After a two-year-long approval process the merger was closed on April 1, 2020, [4] [5] [6] with T-Mobile emerging as the surviving brand.
Boost Mobile customers reported that they were unable to contact customer service, cancel their subscription, or make payments. The outage affected customers across the U.S. [15] [16] Service outages lasted for more than a month, with customers reporting wait times for customer service stretching to more than 14 hours. [17]
T-Mobile US operates two main brands: T-Mobile and Metro by T-Mobile (acquired in a 2013 reverse takeover of MetroPCS that also led to T-Mobile's listing on the NASDAQ). In 2020, T-Mobile expanded through the acquisition of Sprint , which also made T-Mobile the operator of Assurance Wireless , a service subsidized by the federal Lifeline program .
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