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2. Free returns are going away - AOL

   www.aol.com/free-returns-going-away-161131947.html

   Free returns are going away. ... J. Crew, H&M and other companies have all added shipping fees for mail-in returns. ... which measures in-store and online retail sales across all forms of payment. ...

3. No More Free Returns? What This Means for Unwanted Gifts - AOL

   www.aol.com/finance/no-more-free-returns-means...

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4. Zappos - Wikipedia

   en.wikipedia.org/wiki/Zappos

   Zappos.com is an American online shoe and clothing retailer based in Las Vegas, Nevada, United States. [1] The company was founded in 1999 by Nick Swinmurn and launched under the domain name Shoesite.com. In July 2009, Amazon acquired Zappos in an all-stock deal worth around $1.2 billion at the time.

5. Online shopping - Wikipedia

   en.wikipedia.org/wiki/Online_shopping

   An online shop evokes the physical analogy of buying products or services at a regular "brick-and-mortar" retailer or shopping center; the process is called business-to-consumer (B2C) online shopping. When an online store is set up to enable businesses to buy from another businesses, the process is called business-to-business (B2B) online shopping.

6. Counterfeit consumer good - Wikipedia

   en.wikipedia.org/wiki/Counterfeit_consumer_good

   A counterfeit consumer good is a good —often of inferior quality—made or sold under another's brand name without the brand owner's authorization. The term counterfeit, fraudulent, and suspect items (CFSI) is also used to describe such goods. [2] Pirated goods are reproductions of copyrighted products used without permission, such as music ...

7. Return merchandise authorization - Wikipedia

   en.wikipedia.org/wiki/Return_merchandise...

   A return merchandise authorization (RMA), return authorization (RA) or return goods authorization (RGA) is a part of the process of returning a product to receive a refund, replacement, or repair to which buyer and seller agree during the product's warranty period. [1][2] The issuance of an RMA/RGA is a key gatekeeping moment in the reverse ...