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  2. Apple certification programs - Wikipedia

    en.wikipedia.org/wiki/Apple_certification_programs

    Apple certification programs are IT professional certifications for Apple Inc. products. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users. Apple certification exams are offered at Prometric testing centers ...

  3. Technical support - Wikipedia

    en.wikipedia.org/wiki/Technical_support

    Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...

  4. iCloud - Wikipedia

    en.wikipedia.org/wiki/ICloud

    iCloud is a cloud service operated by Apple Inc. Launched on October 12, 2011, iCloud enables users to store and sync data across devices, including Apple Mail, Apple Calendar, Apple Photos, Apple Notes, contacts, settings, backups, and files, to collaborate with other users, and track assets through Find My. [1]

  5. Help desk software - Wikipedia

    en.wikipedia.org/wiki/Help_desk_software

    Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.

  6. Help desk - Wikipedia

    en.wikipedia.org/wiki/Help_desk

    v. t. e. A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. [1] In the mid-1990s, research by Iain Middleton of Robert Gordon University [2] studied the value of an organization's help desks. It found that value was derived not only from a reactive response to user issues ...

  7. Find My - Wikipedia

    en.wikipedia.org/wiki/Find_My

    Find My is an asset tracking service made by Apple Inc. [1] that enables users to track the location of iOS, iPadOS, macOS, watchOS, visionOS, tvOS devices, AirPods, AirTags, and a number of supported third-party accessories through a connected iCloud account. [2] Users can also show their primary device's geographic location to others, and can ...

  8. iOS - Wikipedia

    en.wikipedia.org/wiki/IOS

    It is the operating system that powers many of the company's mobile devices, including the iPhone, and is the basis for three other operating systems made by Apple: iPadOS, tvOS, and watchOS. [ 9 ] iOS formerly also powered iPads until iPadOS was introduced in 2019, and iPod Touch devices until its discontinuation.

  9. Customer support - Wikipedia

    en.wikipedia.org/wiki/Customer_support

    Customer Support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [1] Regarding technology products such as mobile phones, televisions, computers, software products or ...

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