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Learn about the role, skills, and salary of customer service representatives (CSRs), who interact with customers to handle complaints, process orders, and provide information. CSRs may work in call centers, retail, or online platforms.
Customer service is the assistance and advice provided by a company to its customers. Learn about different levels, methods, and metrics of customer service, as well as the role of AI and IoT in automation and productivity.
A customer engineer is a worker who provides service to customers who have signed a contract with the company. Learn about the origin, role and examples of customer engineers in different industries such as IBM, NCR and telecommunications.
Learn about the role, responsibilities and challenges of a chief customer officer (CCO), the executive responsible for the total relationship with an organization’s customers. Find out how CCOs are defined, measured, trained and supported by various associations and resources.
Learn what customer success is, how it differs from customer service, and what metrics, tools, and roles are involved in it. Customer success is a business strategy to ensure customers achieve their desired outcomes with a product or service.
Learn about the history, types and features of CRM systems, which are used to manage interactions with customers across different channels and platforms. Find out how CRM can help businesses improve customer satisfaction, loyalty and sales growth.
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