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Also good to know before you shop: Zappos always offers free shipping and returns.
Shopbop offers free shipping and returns for all orders within the United States. The company also offers international shipping to over 200 countries. [24] Shopbop's return policy allows customers to return items within 30 days of purchase for a full refund.
Without a precedent to guide him, Hsieh learned how to make customers feel comfortable shopping for shoes online. Zappos offered free shipping and free returns, sometimes of several pairs. Hsieh rethought Zappos structure, and in 2013 it became for a time a holacracy without job titles, reflecting his belief in employees and their ability to ...
Some online companies have more generous return policies to compensate for the traditional advantage of physical stores. For example, the online shoe retailer Zappos.com includes labels for free return shipping
Want free shipping the next time you do a little online shopping? Buy from one of these companies, and get your order sent free.
Eighty-one precent of merchants are now charging a fee for at least some methods of returns, according to Happy Returns, a logistics company that specializes in returns.