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They may work in an office with a call center or in retail. [1][2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]
Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.
Originally simply engineer, those who specialized in servicing IBM equipment in use by its customers were designated customer engineers by Tom Watson circa 1942.. Based on the requirements, an IBM CE could be a Field CE and service many customers around a defined territory, e.g.: Kuala Lumpur, or they could be based at the place of business of a particularly large customer and service only ...
v. t. e. Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...
Duty. A duty (from "due" meaning "that which is owing"; Old French: deu, did, past participle of devoir; Latin: debere, debitum, whence "debt") is a commitment or expectation to perform some action in general or if certain circumstances arise. A duty may arise from a system of ethics or morality, especially in an honor culture.
A retail clerk obtains or receives merchandise, totals bills, accepts payment, takes orders, and makes change for customers in retail stores such as drugstores, candystores, or liquor stores (thus, the position may partially overlap with that of a cashier or teller). They clean shelves, counters, or tables; stock shelves or tables with ...
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